Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1043 Views
  • 0 replies
  • 4 likes

Solved!! Question about streaming while music is downloaded

As a premium user I've enjoyed being able to listen to my music even while offline on my phone. Unfortunately, in order for all my music to fit on my phone (16gb) I have to download the music into Normal Quality (96 kbs). This is fine for when I do n...

  • Regular
  • As a premium user I've enjoyed being able to listen to my music even while offline on my phone. Unfortunately, in order for all my music to fit on my phone (16gb) I have to download the music into No...
  • werepancake
  • Regular
  • 4833 Views
  • 4 replies
  • 0 likes
  • 4833 Views
  • 4 replies
  • 0 likes

SD CARD Problems! Help!

I've been a premium subsriber for about two years now. I've aquired ateast five more for you guys. So really want help or Im done forever. I have an older phone, Samsung Galaxy Stellar but its Iin great shape. I've used sd for offline spotify since y...

  • Casual Listener
  • I've been a premium subsriber for about two years now. I've aquired ateast five more for you guys. So really want help or Im done forever. I have an older phone, Samsung Galaxy Stellar but its Iin g...
  • Joe
  • Community Legend
  • 549 Views
  • 3 replies
  • 0 likes
  • Other
  • 549 Views
  • 3 replies
  • 0 likes

Solved!! spotify connect, android 2.2

Hi folks, I just noticed today that spotify connect has rolled out to my account - my iPad and HTC one x can control each other. Great stuff. Htc One x is on Spotify app version 0.7.6So I dug out an old HTC desire intending to use it at home, always ...

  • Newbie
  • Hi folks, I just noticed today that spotify connect has rolled out to my account - my iPad and HTC one x can control each other. Great stuff. Htc One x is on Spotify app version 0.7.6 So I dug ou...
  • redswan
  • Casual Listener
  • 5088 Views
  • 5 replies
  • 1 likes
  • Connect
  • 5088 Views
  • 5 replies
  • 1 likes

[Minor bug] Bug when playing through Spotify connect

When I played some songs through connect that I have offline on my phone but not on my tablet, I noticed the remote won't have any metadata (except the time of the song). For example, I played a song called The Mark over connect. When I opened fullsc...

  • Casual Listener
  • When I played some songs through connect that I have offline on my phone but not on my tablet, I noticed the remote won't have any metadata (except the time of the song).  For example, I played ...
  • Joe
  • Community Legend
  • 394 Views
  • 3 replies
  • 0 likes
  • 394 Views
  • 3 replies
  • 0 likes

API access music "offline"

Hi, I am investigating building an alarm clock app for Android that exclusively plays Spotify music as alarms.I have a feature request in mind. I have lots of music downloaded to my phone, and I would like to be able to wake up to it without streamin...

  • Newbie
  • Hi, I am investigating building an alarm clock app for Android that exclusively plays Spotify music as alarms. I have a feature request in mind. I have lots of music downloaded to my phone, and I ...
  • Joe
  • Community Legend
  • 1521 Views
  • 1 replies
  • 1 likes
  • 1521 Views
  • 1 replies
  • 1 likes

Spotify + Samsung WAM

Hello!I'm having trouble to connect my phone and tablet to my samsung wam unit. I can play the Tunein application without any problems. But spotify can't find my speaker allthough they are connected to the same wifi.Does anybody have a solutions to t...

  • Newbie
  • Hello! I'm having trouble to connect my phone and tablet to my samsung wam unit. I can play the Tunein application without any problems.  But spotify can't find my speaker allthough they are c...
  • Joe
  • Community Legend
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Unable to sync Facebook, user name string of #s, no pic.

Hi, I'm on a Galaxy S4. A mod tried to fix my problem of not being able to sync with Facebook [random #s as username, no pic] but was unable, they deleted my account and moved my playlists over to a new account, one that was not signed in through Fac...

  • Casual Listener
  • Hi, I'm on a Galaxy S4.  A mod tried to fix my problem of not being able to sync with Facebook [random #s as username, no pic] but was unable, they deleted my account and moved my playlists over...
  • JFe138
  • Casual Listener
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

Solved!! How to activate the Bassbosst

Hello, it is possible to activate the grey bassboost function? http://s14.directupload.net/images/140808/88b9w28n.png

  • Visitor
  • Hello,   it is possible to activate the grey bassboost function?   http://s14.directupload.net/images/140808/88b9w28n.png
  • user-removed
  • Not applicable
  • 985 Views
  • 2 replies
  • 0 likes
  • 985 Views
  • 2 replies
  • 0 likes

Solved!! Album artwork in picture library

Since downloading and using spotify my picture library has become full of album artwork from spotify that redownloads whenever I delete it. Is there a way to stop this artwork appearing in my pictures library?

  • Casual Listener
  • Since downloading and using spotify my picture library has become full of album artwork from spotify that redownloads whenever I delete it. Is there a way to stop this artwork appearing in my picture...
  • Daniel
  • Community Legend
  • 4928 Views
  • 8 replies
  • 0 likes
  • 4928 Views
  • 8 replies
  • 0 likes

shows my name as numbers with no picture android

On my android app (LG G2 phone) my name on my profile shows up as numbers (12145339237) and my picture wont show up. I have linked my account with my facebook (thats what i se to sign in) i have tried logging in and out multiple times and reinstallin...

  • Newbie
  • On my android app (LG G2 phone) my name on my profile shows up as numbers (12145339237) and my picture wont show up. I have linked my account with my facebook (thats what i se to sign in) i have tri...
  • Daniel
  • Community Legend
  • 534 Views
  • 1 replies
  • 0 likes
  • Android
    Help
  • 534 Views
  • 1 replies
  • 0 likes

offline

Hi, I just changed my account on premium, in order to be able to download my playlists. But it's not possible, as on my desktop there is no button "available offline" at the top of the playlist and there isn't any green or black or grey arrow to show...

  • Newbie
  • Hi, I just changed my account on premium, in order to be able to download my playlists. But it's not possible, as on my desktop there is no button "available offline" at the top of the playlist a...
  • Daniel
  • Community Legend
  • 453 Views
  • 2 replies
  • 0 likes
  • 453 Views
  • 2 replies
  • 0 likes

The playlist radio function is seriously flawed

Why is the radio function getting worse and worse? Not only does it keep repeating the same songs over and over and over and over again, until I feel like killing someone (or myself). But also the songs that it plays appear to be quite random and cli...

  • Casual Listener
  • Why is the radio function getting worse and worse? Not only does it keep repeating the same songs over and over and over and over again, until I feel like killing someone (or myself). But also the so...
  • dinomight
  • Spotify Star
  • 453 Views
  • 1 replies
  • 1 likes
  • 453 Views
  • 1 replies
  • 1 likes

Bug or intended feature?

Hi guys, So, I am using my Android phone connected via BT to my Radio in a car and listening to my own music on a way to work. Every day stereotype, I was always happy. Today morning however, something weird happened. First four songs from my playlis...

  • Casual Listener
  • Hi guys,    So, I am using my Android phone connected via BT to my Radio in a car and listening to my own music on a way to work. Every day stereotype, I was always happy.   To...
  • Joe
  • Community Legend
  • 675 Views
  • 6 replies
  • 0 likes
  • 675 Views
  • 6 replies
  • 0 likes

Spotify Really Quiet Compared to Google Maps

I usually have spotify on in background while I drive and use google maps for navigation. The problem is that the google voice is so loud compared to spotify that to avoid being boomed at painfully loud I have to turn volume down to a point where I c...

  • Casual Listener
  • I usually have spotify on in background while I drive and use google maps for navigation.  The problem is that the google voice is so loud compared to spotify that to avoid being boomed at painf...
  • TooManyNames
  • Casual Listener
  • 2921 Views
  • 5 replies
  • 0 likes
  • 2921 Views
  • 5 replies
  • 0 likes

Can't see new playlist on my Samsung S3. This is a first.

I created a playlist, then created another modified playlist from the original with a modified name. It shows up on my laptop, but not on my phone. Waited overnight to see if it would appear eventually, but it did not. Rename it. Still no show. Why c...

  • Casual Listener
  • I created a playlist, then created another modified playlist from the original with a modified name. It shows up on my laptop, but not on my phone. Waited overnight to see if it would appear eventual...
  • Daniel
  • Community Legend
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Last play position lost if closing app

Hi all! On Android app (updated to last version, of course) I notice an annoying problem: if the app itself is closed (or phone restarted and so on), when re-opening it doesn't "remember" last playing position! This is very bothering, and I don't thi...

  • Music Fan
  • Hi all! On Android app (updated to last version, of course) I notice an annoying problem: if the app itself is closed (or phone restarted and so on), when re-opening it doesn't "remember" last playin...
  • Daniel
  • Community Legend
  • 346 Views
  • 1 replies
  • 0 likes
  • 346 Views
  • 1 replies
  • 0 likes

Solved!! Spotify bug

Hi, I got a bug with Spotify so Evert time when im listening to music and my phone screen turns off, Spotify wont play the next track!

  • Regular
  • Hi, I got a bug with Spotify so Evert time when im listening to music and my phone screen turns off, Spotify wont play the next track!
  • brmedeiros
  • Newbie
  • 2696 Views
  • 12 replies
  • 1 likes
  • bug
  • 2696 Views
  • 12 replies
  • 1 likes

Solved!! Your Music not working

Hi, "Your Music" is not working on the android app here. I think it is because my Username ends with/contains a '+'. I tried on 3 different Phones (Galaxy S3, Ascend P6 and LG G3), Spotify tells me "You've removed all the Songs from this album", alto...

  • Casual Listener
  • Hi,    "Your Music" is not working on the android app here. I think it is because my Username ends with/contains a '+'. I tried on 3 different Phones (Galaxy S3, Ascend P6 and LG G...
  • Hanswurscht
  • Casual Listener
  • 576 Views
  • 2 replies
  • 0 likes
  • 576 Views
  • 2 replies
  • 0 likes

Won't let me log in

Every time I try to log into Spotify it keeps saying that I'm trying to log in from a different country and it won't let me do anything after that. I've tried resetting my password but it hasn't worked at all. I've even tried uninstalling and reinsta...

  • Visitor
  • Every time I try to log into Spotify it keeps saying that I'm trying to log in from a different country and it won't let me do anything after that. I've tried resetting my password but it hasn't work...
  • Daniel
  • Community Legend
  • 1327 Views
  • 1 replies
  • 0 likes
  • 1327 Views
  • 1 replies
  • 0 likes