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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387783 Views

545 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8043 Views

0 replies

7 likes

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Won't Work!!!!

Hi all: My Spotify account was unavailable as I lost my wallet and had to reorder a new bank card and the account was linked to my former card. I updated my payment details yesterday and it would appear that Spotify have taken the money from my accou...

Casual Listener

Hi all:   My Spotify account was unavailable as I lost my wallet and had to reorder a new bank card and the account was linked to my former card.    I updated my payment detail...

Peter__

Community Legend

531 Views

3 replies

0 likes

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Add song to "Your Music" with headphone button click

As the title says - is it possible? I really enjoy that I can use the radio function and just click twice on the headphone button to skip a song forward - but it would be awesome if you could click say 3 times and add the song to your music.. As it i...

Casual Listener

As the title says - is it possible? I really enjoy that I can use the radio function and just click twice on the headphone button to skip a song forward - but it would be awesome if you could click...

Peter__

Community Legend

438 Views

1 replies

0 likes

  • 438 Views
  • 1 replies
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playlists not showing up on galaxy 5s

I don't even know what to do. I've tried everything.just got the phone today. It shows up on my pic but when I sync it non of the playlists show up. Awful.

Casual Listener

I don't even know what to do. I've tried everything.just got the phone today. It shows up on my pic but when I sync it non of the playlists show up. Awful.

jram0421

Music Fan

519 Views

2 replies

0 likes

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Playlist shows up on desktop Spotify, but not on Android or devices tab

Hey everyone. I started having this problem this evening when I attempted to create a playlist of the local files I wanted to add to my phone. For my other music (stuff that's available through Spotify) I don't use playlists, I just add everything to...

Casual Listener

Hey everyone. I started having this problem this evening when I attempted to create a playlist of the local files I wanted to add to my phone. For my other music (stuff that's available through Spoti...

jram0421

Music Fan

709 Views

1 replies

0 likes

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  • 1 replies
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playlists not synced

I bought myself a new phone today (Galaxy S4), installed Spotify, and my playlists are not on my android spotify. I tried reinstalling the Spotify app and restarting my phone but that did not work. What should I do?

Newbie

I bought myself a new phone today (Galaxy S4), installed Spotify, and my playlists are not on my android spotify.  I tried reinstalling the Spotify app and restarting my phone but that did not w...

jram0421

Music Fan

503 Views

2 replies

0 likes

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  • 2 replies
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Spotify won't start on A13 SoftwinerEvb android tablet (android version 4.1.1)

DescriptionWhen I start spotify (on android device), it shows login screen, but it immediately crashes/stops.There is not error message whatsoever,spotify just closes. Before update to new Spotify app it worked perfectly.I tried to uninstall both app...

Newbie

Description When I start spotify (on android device), it shows login screen, but it immediately crashes/stops.There is not error message whatsoever, spotify just closes. Before update to new Spot...

903 Views

0 replies

0 likes

Android 4.1
Crash
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local files won't sync

i have some local files that are syncing fine, other will not sync. the playlist says it is downloaded on my phone with 0 tracks. the files play fine on my computer with spotify and some have even synced with my phone in the past, but will not now. i...

Casual Listener

i have some local files that are syncing fine, other will not sync. the playlist says it is downloaded on my phone with 0 tracks. the files play fine on my computer with spotify and some have even sy...

bchsun

Casual Listener

495 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Cannot get music offline

I cannot get music offline on my Samsung table 3. Until 3 days ago, it worked fine. Nor can I get I reload it via my computer. The message is "track not available. What is the problem?

Newbie

I cannot get music offline on my Samsung table 3. Until 3 days ago, it worked fine. Nor can I get I reload it via my computer.  The message is "track not available. &nbs...

kbrooksc

Community Legend

409 Views

1 replies

0 likes

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  • 1 replies
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Playlist Wont Sync

When i try to sync a playlist to phone it syncs the playlist but none of the music in the playlist so its just a empty playlist on my phone

Casual Listener

When i try to sync a playlist to phone it syncs the playlist but none of the music in the playlist so its just a empty playlist on my phone

ncstickney

Newbie

544 Views

2 replies

1 likes

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  • 2 replies
  • 1 likes

Search by genre and mood

On my laptop I can browse with genre and moods. But when I use Spotify in Sonos on my laptop or on my samsung that optiens does not seem to be available

Newbie

On my laptop I can browse with genre and moods. But when I use Spotify in Sonos on my laptop or on my samsung that optiens does not seem to be available

474 Views

0 replies

0 likes

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no equalizer on lg g2?

I just want to know why on my friend's Xperia Z2, it has an equalizer and on my g2 has none. is it just on xperia phones or spotify hasnt released equalizer settings on android? Pls help. Thankd

Newbie

I just want to know why on my friend's Xperia Z2, it has an equalizer and on my g2 has none. is it just on xperia phones or spotify hasnt released equalizer settings on android? Pls help. Thankd

Joe

Community Legend

1396 Views

1 replies

0 likes

Equalizer
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i just got a problem in upgrade to premium

first,sorry for my bad english(im a hong kong local teenager) i just activate my SPOTIFY acount to premium by redeem a giftcard but in my SPOTIFY player is still showing that Im a free user (whatever on my PC or my Android phone)

Regular

first,sorry for my bad english(im a hong kong local teenager)   i just activate my SPOTIFY acount to premium by redeem a giftcard   but in my SPOTIFY player is still showing that Im...

Joe

Community Legend

1112 Views

12 replies

0 likes

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  • 12 replies
  • 0 likes

I am premium member

I use spotify offline while im at work and for the past few months havent encountered any problems then this week all of a sudden some of my songs dont finish playing and it says track is not available despite the fact I have the track. I tried loggi...

Casual Listener

I use spotify offline while im at work and for the past few months havent encountered any problems then this week all of a sudden some of my songs dont finish playing and it says track is not availab...

voltronhimself

Casual Listener

364 Views

1 replies

0 likes

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  • 1 replies
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I need help

Hi! My Spotify account is having troubles to log in. I'm using the Facebook credentials to log in. It says that I'm log in from a different country. I need help. I don't know how to fix it. ..

Newbie

Hi! My Spotify account is having troubles to log in. I'm using the Facebook credentials to log in. It says that I'm log in from a different country. I need help. I don't know how to fix it. ..

233 Views

0 replies

0 likes

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Spotify still downloads songs on playlists even though I have 'Download over 2G/3G' turned off

I just noticed that spotify has been downloading my songs while I'm on 4G even though I have the option turned off. Doesn't help that I have it set to extreme quality too. So now I my data charges are skyrocketing. It used to only download when my pl...

Casual Listener

I just noticed that spotify has been downloading my songs while I'm on 4G even though I have the option turned off. Doesn't help that I have it set to extreme quality too. So now I my data charges ar...

hvarum80

Casual Listener

757 Views

7 replies

0 likes

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  • 7 replies
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Solved!! Impossible to add new albums or artists to "My music"

Hi there, I have a problem since yesterday, it is impossible for me to add new artists or albums to the "my music" section. Whenever i click to save them, it "unclicks" automatically or stay for just a few minutes before disappearing from "my music" ...

Regular

Hi there,   I have a problem since yesterday, it is impossible for me to add new artists or albums to the "my music" section. Whenever i click to save them, it "unclicks" automatically or st...

user-removed

Not applicable

771 Views

6 replies

0 likes

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  • 6 replies
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Solved!! playlist functions for Spotify with Android

Is there any way for Spotify to make an updaten in wich it's possible to freely move tracks up and down in your playlistThis would be a great functionality, instead of removing them and re-adding them in the order of your choice.Waiting for the day t...

Newbie

Is there any way for Spotify to make an updaten in wich it's possible to freely move tracks up and down in your playlist This would be a great functionality, instead of removing them and re-adding...

Daniel

Community Legend

497 Views

1 replies

0 likes

  • 497 Views
  • 1 replies
  • 0 likes

Solved!! signed up with facebook and username becomes numbers!?

Hi. I used the android app for Spotify and signed up with Facebook. The thing is my username became just numbers when it should be my FB username or maybe allow me to pick what username I want. I emailed support and they said the only thing to solve ...

Casual Listener

Hi. I used the android app for Spotify and signed up with Facebook. The thing is my username became just numbers when it should be my FB username or maybe allow me to pick what username I want. I ema...

Daniel

Community Legend

793 Views

4 replies

0 likes

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No me reconocen mis amigos

Hola, tengo mi cuenta spotify premium y asociada en facebook, pero al momento de que me buscan mis amigos con mi nombre en el buscador, no les aparezco :/, en cambio si busco a uno de ellos si salgo ? a que se debe?

Newbie

Hola, tengo mi cuenta spotify premium y asociada en facebook, pero al momento de que me buscan mis amigos con mi nombre en el buscador, no les aparezco :/, en cambio si busco a uno de ellos si salgo ...

672 Views

0 replies

0 likes

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When I receive email while using Spotify !!

While using Spotify on my Samsung notepro12.2 any email that I receive interrupts the playback for a couple of secs. (Playback sound drops) Really annoying. Can any one tell me how stop this happening please. Thanks. Rob.

Newbie

While using Spotify on my Samsung notepro12.2 any email that I receive interrupts the playback for a couple of secs. (Playback sound drops) Really annoying.  Can any one tell me how stop thi...

kbrooksc

Community Legend

312 Views

1 replies

0 likes

  • 312 Views
  • 1 replies
  • 0 likes