Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I updated my phone from a Droid Razr Maxx to a droid Maxx and tried downloading the Spotify app through Google Play, but it won't even come up through the search engine. Are we compatible? I'm a premium user and hope this annoyance is fixed soon. For...
I updated my phone from a Droid Razr Maxx to a droid Maxx and tried downloading the Spotify app through Google Play, but it won't even come up through the search engine. Are we compatible? I'm a prem...
Community Legend
1343 Views
3 replies
0 likes
Hello, the Spotify premium app was working great on my Galaxy S5 until I installed the recommended update this morning. I did allow it to remove the previous version. Since doing this I am stuck in online mode regardless of what I try. I have tried 4...
Hello, the Spotify premium app was working great on my Galaxy S5 until I installed the recommended update this morning. I did allow it to remove the previous version. Since doing this I am stuck in o...
Newbie
2881 Views
10 replies
3 likes
today i had actualize the app and now i can't open the app, my device is a samsung Galaxy SCL Please a new a solution i have a premium account and i need the music at the mobile thanks and best regards
today i had actualize the app and now i can't open the app, my device is a samsung Galaxy SCL Please a new a solution i have a premium account and i need the music at the mobile ...
Casual Listener
451 Views
2 replies
0 likes
This morning I upgraded my S5 as per the instructions and now the app does not work at all. I am constantly getting the error 24 code. I have uninstalled the app and downloaded the latest from Google play. I have cleared all the app cache and data bu...
This morning I upgraded my S5 as per the instructions and now the app does not work at all. I am constantly getting the error 24 code. I have uninstalled the app and downloaded the latest from Goog...
Community Legend
718 Views
1 replies
1 likes
I just downloaded/replaced the new Spotify app on my Samsung Galaxy S3. It looks like all my previously downloaded playlists are not available offline anymore. Do I have to re-download all of them on the phone?
I just downloaded/replaced the new Spotify app on my Samsung Galaxy S3. It looks like all my previously downloaded playlists are not available offline anymore. Do I have to re-download all of them on...
Spotify Star
668 Views
6 replies
0 likes
Recently updated Spotify on my phone. When I lock My phone to listen to downloaded music with offline mode enabled or disabled, the music jitters (stops and starts). After reading some of your colleagues advice on the forums. I have cleared data and ...
Recently updated Spotify on my phone. When I lock My phone to listen to downloaded music with offline mode enabled or disabled, the music jitters (stops and starts). After reading some...
Regular
673 Views
7 replies
0 likes
Hello World, i got a problem with my ace. Since yesterday, when the new version of spotify was available, my ace won´t install the new one. It says that my device is not compatible for this version of spotify. Will there be a fix or do i have to buy ...
Hello World, i got a problem with my ace. Since yesterday, when the new version of spotify was available, my ace won´t install the new one. It says that my device is not compatible fo...
Spotify
45761 Views
181 replies
11 likes
With the most recent update, which apparently necessitated downloading an entire new version of the Spotify app from the Play Store, the 500ish tracks I had downloaded under the previous version are now showing as unavailable and cannot be played. No...
With the most recent update, which apparently necessitated downloading an entire new version of the Spotify app from the Play Store, the 500ish tracks I had downloaded under the previous version are ...
Casual Listener
634 Views
4 replies
0 likes
I have a kindle fire and downloaded spotify and it works, sort of. It will only play shuffled songs, and it shows all my playlists, but I click on the songs and they don't work. What do I do?
I have a kindle fire and downloaded spotify and it works, sort of. It will only play shuffled songs, and it shows all my playlists, but I click on the songs and they don't work. What do I do?
Casual Listener
538 Views
3 replies
0 likes
HeyI have a free spotify account. And i can login on my PC with "B...@gmail.com but after reinstalling android on my phone and tablet i'm not able to login there anymore. When i write my username "b...@gmail.com" it brings me an error "!" and it says...
Hey I have a free spotify account. And i can login on my PC with "B...@gmail.com but after reinstalling android on my phone and tablet i'm not able to login there anymore. When i write my username "...
Regular
4482 Views
8 replies
0 likes
After installing 1.1.0.112 which wiped out all my offline songs, I tried to redownload my playlists. first try filled up my internal memory. I reset the cache and tried one playlist and indeed the songs are being saved onto the internal memory (32GB)...
After installing 1.1.0.112 which wiped out all my offline songs, I tried to redownload my playlists. first try filled up my internal memory. I reset the cache and tried one playlist and indeed the so...
Gig Goer
3825 Views
27 replies
0 likes
I have completed all of the wsteps to download and sync a playlist for offline playing, but it still wont play it looks like it is playing but no sound is coming out. Please help me out.
I have completed all of the wsteps to download and sync a playlist for offline playing, but it still wont play it looks like it is playing but no sound is coming out. Please help me out.
Newbie
3847 Views
3 replies
0 likes
Description Download and updated Galaxy s3 firmware this morning and can no longer open spotify. Message displays "You need to update spotify, This version of Spotify is no longer supported. Please go to google play and install the new version. I uni...
Description Download and updated Galaxy s3 firmware this morning and can no longer open spotify. Message displays "You need to update spotify, This version of Spotify is no longer supported. Please...
Community Legend
902 Views
1 replies
0 likes
Hi, today when I started spotify on my phone (samsung galaxy S4) it just froze. I couldnt do anything. So i tried a couple of thngs to make it work and after a few minutes i figured out that I could play my downloaded playlist only if I had no intern...
Hi, today when I started spotify on my phone (samsung galaxy S4) it just froze. I couldnt do anything. So i tried a couple of thngs to make it work and after a few minutes i figured out that I could ...
Community Legend
556 Views
1 replies
0 likes
First off... I am a premium member. I have a Note 3 that has upgraded the firmware and the newest version of Spotify. Ever since the updates every time I start to play a song. It stops and the program flashes and restets. I have not been able to play...
First off... I am a premium member. I have a Note 3 that has upgraded the firmware and the newest version of Spotify. Ever since the updates every time I start to play a song. It stops and the progra...
Community Legend
697 Views
2 replies
0 likes
Today, 28 may, after the last Spotify upgrade from play Google, it's impossible login from Spotify because the app not access to wifi or cellular data. The other app works fine. My phone is Xiaomi MI2s with miui 4.5.23. anyone have any idea ?
Today, 28 may, after the last Spotify upgrade from play Google, it's impossible login from Spotify because the app not access to wifi or cellular data. The other app works fine. My phone is Xiaomi ...
490 Views
0 replies
0 likes
I have the android client on my phone and everything works as expected. However, when I try to use the android client on my tablet I can't log in properly. My username and password work fine but none of my playlists appear and it shows me as unsubscr...
I have the android client on my phone and everything works as expected. However, when I try to use the android client on my tablet I can't log in properly. My username and password work fi...
Casual Listener
474 Views
3 replies
0 likes
In the past, when I went to my albums and limited it to "offline content only", it only showed albums in which I had downloaded all songs. As of this weekend, it showed any albums on which I had downloaded even one song. (For example, if I had a song...
In the past, when I went to my albums and limited it to "offline content only", it only showed albums in which I had downloaded all songs. As of this weekend, it showed any albums on which...
Community Legend
372 Views
1 replies
0 likes
hiya, i'm a premium member like most of us (duh) I connect to my router wifi (the same internet my computer is connected to) I can see my phone in the devices, the problem is it says like its syncing but my phone keeps appearing and dissappearing fro...
hiya, i'm a premium member like most of us (duh) I connect to my router wifi (the same internet my computer is connected to) I can see my phone in the devices, the problem is it says lik...
373 Views
0 replies
0 likes
No matter if flat or whatever setting, bass boost is set too high and I can't move it. Control appears to stay disabled and grayed out when equalizer is turned on. This was not a problem until I got new build. GS3 I9300 with Android 4.2.2 Is there a ...
No matter if flat or whatever setting, bass boost is set too high and I can't move it. Control appears to stay disabled and grayed out when equalizer is turned on. This was not a problem until I got ...
Roadie
2112 Views
1 replies
0 likes
