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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

"number of tracks" missing from top of screen

In earlier versions of Spotify the program kept track of the numbe of tracks I had, am assuming so I could transfer to a flash drive or my ipod. How can I get this feature back??? It was nice to know that information. Please advise or let me know wha...

  • Casual Listener
  • In earlier versions of Spotify the program kept track of the numbe of tracks I had, am assuming so I could transfer to a flash drive or my ipod. How can I get this feature back???  It was nice t...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Offline mode how to?

I'm currently using Google Music as I was only able to get Spotify in my Country today. With Google Music I can set "stream on wifi only" and "download wifi only", then move a toggle "Downloaded" while I am in my car to only display music that is ava...

  • Regular
  • I'm currently using Google Music as I was only able to get Spotify in my Country today. With Google Music I can set "stream on wifi only" and "download wifi only", then move a toggle "Downloaded"&nbs...
  • user-removed
  • Not applicable
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

All "your music" vanished from android app

All of a sudden, my spotify library went missing from android app version 1.2.0.534. It only shows artists that I follow, no artist that I saved music or an album to "my music", tough. Playlists are still available, but aint that strange? Is there a ...

  • Casual Listener
  • All of a sudden, my spotify library went missing from android app version 1.2.0.534. It only shows artists that I follow, no artist that I saved music or an album to "my music", tough. Playlists are ...
  • zerinoid
  • Casual Listener
  • 538 Views
  • 4 replies
  • 0 likes
  • 538 Views
  • 4 replies
  • 0 likes

moving app to SD card

I would like to move the app to my SD card because it will have all my songs available offline

  • Casual Listener
  • I would like to move the app to my SD card because it will have all my songs available offline
  • dinomight
  • Spotify Star
  • 928 Views
  • 6 replies
  • 0 likes
  • 928 Views
  • 6 replies
  • 0 likes

Samsung Galaxy Tab 2 7.0

Hey I wondring is it possible to have spotify on Samsung Galaxy Tab 2 7.0??

  • Casual Listener
  • Hey   I wondring is it possible to have spotify on Samsung Galaxy Tab 2 7.0?? 
  • transparent1
  • Newbie
  • 3669 Views
  • 5 replies
  • 0 likes
  • 3669 Views
  • 5 replies
  • 0 likes

Someone else is using my Spotify account

Hi all. My music keeps getting paused and I get a message saying 'your Spotify account is in use elsewhere' I've posted in that big thread and the mod has logged me out of all devices, and I've changed my password too and still it happens. Is there a...

  • Casual Listener
  • Hi all.   My music keeps getting paused and I get a message saying 'your Spotify account is in use elsewhere'   I've posted in that big thread and the mod has logged me out of all d...
  • user-removed
  • Not applicable
  • 1970 Views
  • 4 replies
  • 0 likes
  • 1970 Views
  • 4 replies
  • 0 likes

Location of Downloaded Tracks

Hi i use Spotify Premium on my android tablet. Is there anyway I can set the downloaded tracks ( which are used when offline/on the go) to be saved on my external sdcard and not on my device, as it's filling up quick and as a result I am having addit...

  • Casual Listener
  • Hi   i use Spotify Premium on my android tablet. Is there anyway I can set the downloaded tracks ( which are used when offline/on the go) to be saved on my external sdcard and not on my devi...
  • wq
  • Casual Listener
  • 10036 Views
  • 2 replies
  • 0 likes
  • 10036 Views
  • 2 replies
  • 0 likes

Solved!! sound problems

So almost everyday I listing to spitify from my phone and recently every time I play a song it makes this really annoying buzzing sound. I know its the app because any other apps sound quality is fine. How do I fix this!!!!

  • Regular
  • So almost everyday I listing to spitify from my phone and recently every time I play a song it makes this really annoying buzzing sound. I know its the app because any other apps sound quality is fin...
  • SylenZ
  • Newbie
  • 5804 Views
  • 11 replies
  • 0 likes
  • 5804 Views
  • 11 replies
  • 0 likes

Wont accept my login Andriod app

Hi I'm going crazy, I'm paying for premium and this is the second time the app is messed it up without naming its usual bugs on the andriod app. My problem today is it wont let me login, sign up or anything on the app. Steps I have taken to solve thi...

  • Regular
  • Hi I'm going crazy, I'm paying for premium and this is the second time the app is messed it up without naming its usual bugs on the andriod app. My problem today is it wont let me login, sign up or...
  • gtshin
  • Regular
  • 592 Views
  • 7 replies
  • 0 likes
  • 592 Views
  • 7 replies
  • 0 likes

Do I have to delete everything to get extreme quality???

So I was using Spotify free for a short while and have now upgraded to premuium. I had around 50 songs that I went to download so I set extreme quality and downloaded the songs. I have now listened to them and there is no difference in sound quailty....

  • Casual Listener
  • So I was using Spotify free for a short while and have now upgraded to premuium. I had around 50 songs that I went to download so I set extreme quality and downloaded the songs. I have now listened t...
  • kbrooksc
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

I am really disappointed

Ok, I know you have to earn money, so I'm OK with the ads but seriously we have to pay for change the song? 1/5 from me. I'm really disappointed.

  • Casual Listener
  • Ok, I know you have to earn money, so I'm OK with the ads but seriously we have to pay for change the song? 1/5 from me. I'm really disappointed.
  • kbrooksc
  • Community Legend
  • 511 Views
  • 3 replies
  • 0 likes
  • 511 Views
  • 3 replies
  • 0 likes

Downloaded playlists keeps redownloading

I use a HTC One Max. I've noticed that the app removes the playlists already donwloaded and redownloads them when i restart the app. Basically spotify is constantly downloading playlists. This happens EVERYDAY. I've tried switching devices, but also ...

  • Newbie
  • I use a HTC One Max. I've noticed that the app removes the playlists already donwloaded and redownloads them when i restart the app. Basically spotify is constantly downloading playlists....
  • Chappers
  • Casual Listener
  • 2593 Views
  • 4 replies
  • 0 likes
  • 2593 Views
  • 4 replies
  • 0 likes

Solved!! crossfade problem.

Hi I have spotify premium and I love the app. But latelety I'm having a issue with the crossfade. I like to use it all the time.. the issue is that I stops for like a second before the other song mixes in... I was hopeing you guys can fix it.. thanks...

  • Casual Listener
  • Hi I have spotify premium and I love the app. But latelety I'm having a issue with the crossfade. I like to use it all the time.. the issue is that I stops for like a second before the other song mix...
  • Belemsalazar
  • Newbie
  • 1017 Views
  • 5 replies
  • 0 likes
  • 1017 Views
  • 5 replies
  • 0 likes

Solved!! Android app not working

Every time I try to use the android app on my Samsung Galaxy tab the annoying message of 'Unfortunately, Spotify has stopped. Is this happening for others?

  • Casual Listener
  • Every time I try to use the android app on my Samsung Galaxy tab the annoying message of 'Unfortunately, Spotify has stopped. Is this happening for others?
  • Pmiller1208
  • Casual Listener
  • 3154 Views
  • 4 replies
  • 0 likes
  • 3154 Views
  • 4 replies
  • 0 likes

Solved!! Difference between download and offline.

On my playlists I have the option to download for use whle offline. Then there is trhe offline mode. I can toggle the offline mode on/off in my settings, or toggle it for each individual playlist. I understand that offline downloads this music for us...

  • Casual Listener
  • On my playlists I have the option to download for use whle offline. Then there is trhe offline mode. I can toggle the offline mode on/off in my settings, or toggle it for each individual playlist. I ...
  • jjfiveoh
  • Casual Listener
  • 4830 Views
  • 2 replies
  • 0 likes
  • 4830 Views
  • 2 replies
  • 0 likes

Option to turn volume leveling off?

I found a feature idea requesting to implement normalization or volume leveling for Spotify mobile versions. It would seem that this feature is now implemented. This is practical when you're listening in shuffle mode, but it sometimes degrades sound ...

  • Visitor
  • I found a feature idea requesting to implement normalization or volume leveling for Spotify mobile versions. It would seem that this feature is now implemented. This is practical ...
  • 469 Views
  • 0 replies
  • 2 likes
  • 469 Views
  • 0 replies
  • 2 likes

need to speak with someone

I could just be missing the contact customer service part, but I have looked all over for it. This is highly aggravating that we cannot send an email to someone and get our questions answered. I really do not care much for going to a forum and it bei...

  • Newbie
  • I could just be missing the contact customer service part, but I have looked all over for it.  This is highly aggravating that we cannot send an email to someone and get our questions answered.&...
  • SuperWisdom
  • Community Legend
  • 397 Views
  • 1 replies
  • 0 likes
  • 397 Views
  • 1 replies
  • 0 likes

Solved!! Laptop does not show on android app using Connect

I've started to discover Spotify Connect and thought I'd be able to play songs on my laptop using my phone via Spotify connect. However no device shows up on on my android phone. I know the phone is connected as it shows up on Spotify on my laptop......

  • Casual Listener
  • I've started to discover Spotify Connect and thought I'd be able to play songs on my laptop using my phone via Spotify connect. However no device shows up on on my android phone.   I know th...
  • Joeneunited
  • Regular
  • 2254 Views
  • 5 replies
  • 0 likes
  • 2254 Views
  • 5 replies
  • 0 likes

Moving to Vodafone

HI I am thinking about moving to the Vodafone plan and getting the new HTC ONE M8 phone, im happy with my Galaxy s2 and preimuim spoity account on there but i work for Vodafone now so get a great deal. My query is when i move to Vodafone and install ...

  • Regular
  • HI I am thinking about moving to the Vodafone plan and getting the new HTC ONE M8 phone, im happy with my Galaxy s2 and preimuim spoity account on there but i work for Vodafone now so get a great dea...
  • PedroPedro
  • Regular
  • 886 Views
  • 9 replies
  • 0 likes
  • 886 Views
  • 9 replies
  • 0 likes

Solved!! Missing song title

This song title is missing from search results:'Foolish' by Johnny Mathis

  • Casual Listener
  • This song title is missing from search results: 'Foolish' by Johnny Mathis
  • philipstokes
  • Casual Listener
  • 482 Views
  • 3 replies
  • 0 likes
  • 482 Views
  • 3 replies
  • 0 likes