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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114072 Views

26 replies

4 likes

  • 114072 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

229336 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 229336 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

588106 Views

79 replies

3 likes

  • 588106 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

483657 Views

580 replies

42 likes

Account
Free
  • 483657 Views
  • 580 replies
  • 42 likes

Release Notes - Spotify for Android (1.4.0)

What's new in this version New: Tap an album or playlist cover art for a surprise. New: It's now faster and easier to play and share new album releases straight from notifications. Fictitious: This app can stop a volcano from erupting.

Spotify Legend

  What's new in this version   New: Tap an album or playlist cover art for a surprise. New: It's now faster and easier to play and share new album releases straight from notificat...

Goodman

Spotify Legend

1369 Views

2 replies

0 likes

1.4.0
Android
Release Notes
  • 1369 Views
  • 2 replies
  • 0 likes

Singing gone

I have a problem with spotify, and strange thing is that only happens with my headphones (I've tried a couple with same results). When I listen a song, the singing is almost gone, not the instruments. Sound quality is pretty bad too. When I connect m...

Regular

I have a problem with spotify, and strange thing is that only happens with my headphones (I've tried a couple with same results). When I listen a song, the singing is almost gone, not the instrumen...

chumaco

Regular

1651 Views

9 replies

0 likes

  • 1651 Views
  • 9 replies
  • 0 likes

Solved!! Spotify on mobile pauses

Hello!When I play spotify on mobile so pauses the music when I change the volume on the cell phone.Why??Have a Samsung S2 with the Jelly Bean 4.1.2 and the latest version of Spotify. /Magnus Sweden

Regular

Hello! When I play spotify on mobile so pauses the music when I change the volume on the cell phone. Why?? Have a Samsung S2 with the Jelly Bean 4.1.2 and the latest version of Spotify.   ...

saralainn

Casual Listener

3271 Views

15 replies

0 likes

  • 3271 Views
  • 15 replies
  • 0 likes

Solved!! Music pauses when adjusting volume?

Hi. I have just installed android 4.4.2 on my HTC mini, and now my spotify is behaving. When ever I press the phones volume button, the music pauses. Any advice?

Newbie

Hi. I have just installed android 4.4.2 on my HTC mini, and now my spotify is behaving. When ever I press the phones volume button, the music pauses. Any advice?

alextrygg

Casual Listener

33733 Views

4 replies

1 likes

  • 33733 Views
  • 4 replies
  • 1 likes

saving app to an sd card.

Hello. I have an android huawei phone. I have had the spoify app and I want to download it again. Everytime I try it says that I dont have enough memory. I had SD selected as my default, and I have cleared the cache. I also know that my SD card has m...

Newbie

Hello. I have an android huawei phone. I have had the spoify app and I want to download it again. Everytime I try it says that I dont have enough memory. I had SD selected as my default, and I have c...

Daniel

Community Legend

548 Views

1 replies

0 likes

  • 548 Views
  • 1 replies
  • 0 likes

Solved!! spotify app crashes on galaxy s4 4 4.2

Everytime i start it up it crashes. Idk what to do

Casual Listener

Everytime i start it up it crashes. Idk what to do

Daniel

Community Legend

2222 Views

3 replies

0 likes

  • 2222 Views
  • 3 replies
  • 0 likes

Pause spotify seems to sleep the app

I recently got a Spotify Premium account and really like the ability to remotely control Spotify on one device from another. It's great to keep control from the phone in my pocket! One thing that I find to be an issue is that when I pause playback re...

Casual Listener

I recently got a Spotify Premium account and really like the ability to remotely control Spotify on one device from another. It's great to keep control from the phone in my pocket!   One thi...

Daniel

Community Legend

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

App is super slow, sometimes takes 2 minutes to load, and music may cut out every 5 seconds. (S5)

Hi there, I am a spotify premium user. I currently have 1800 offline song saved on my samsung S5 SD card (class 10, 64GB), and am experiencing a few problems that are getting very annoying. Occasionally when I open the spotify app it shows a black sc...

Newbie

Hi there, I am a spotify premium user. I currently have 1800 offline song saved on my samsung S5 SD card (class 10, 64GB), and am experiencing a few problems that are getting very annoying. &nbsp...

Daniel

Community Legend

1290 Views

1 replies

0 likes

  • 1290 Views
  • 1 replies
  • 0 likes

streaming is choppy

When i stream music from my tablet its choppy. When i play downloaded music its not as choppy. Not too sure why. Ive tried unpairing and repairing. Swiching to airplane mode and back. premium account. Android tablet. Android phone. I've tried several...

Regular

When i stream music from my tablet its choppy. When i play downloaded music its not as choppy. Not too sure why. Ive tried unpairing and repairing. Swiching to airplane mode and back. premium account...

Daniel

Community Legend

907 Views

1 replies

0 likes

  • 907 Views
  • 1 replies
  • 0 likes

External Sound System Help

Question:I am new to Spotify and so far LOVE it! The one thing I am interested in doing is plugging my phone into an exteral sound system. I have a "boom box" that has a jack that hooks up to my iPod and plays the songs from it. I have been able to d...

Casual Listener

Question: I am new to Spotify and so far LOVE it!  The one thing I am interested in doing is plugging my phone into an exteral sound system.  I have a "boom box" that has a jack that hooks...

Daniel

Community Legend

1268 Views

8 replies

0 likes

  • 1268 Views
  • 8 replies
  • 0 likes

Issues with the app

I'm having an issue with the spotify app. Up until now, everything was working fine. Since yesterday, when I go to try and find a song on spotify thru Soundhound, it comes up with the list from the pc version all loading. It's never done this before ...

Gig Goer

I'm having an issue with the spotify app. Up until now, everything was working fine. Since yesterday, when I go to try and find a song on spotify thru Soundhound, it comes up with the list from the p...

atb224155

Gig Goer

1648 Views

8 replies

0 likes

  • 1648 Views
  • 8 replies
  • 0 likes

How do I report broken tracks?

The track "Here I Come" by The Roots, on the album Game Theory streams perfectly on the desktop and mobile (Android) apps, but if I download the track to my phone for offline use (Extreme Quality) the song is silent from the 1:16 mark.

Newbie

The track "Here I Come" by The Roots, on the album Game Theory streams perfectly on the desktop and mobile (Android) apps, but if I download the track to my phone for offline use (Extreme Quality) th...

Jordi

Community Legend

510 Views

1 replies

0 likes

  • 510 Views
  • 1 replies
  • 0 likes

Cannot view complete track titles

Hello 1. Where is Spotify support - their response is appalling to non-existent. 2. It's a simple question. If you are listening to classical music, the display on the phone only shows the name of the symphony etc... you cannot see which movement is ...

Newbie

Hello   1. Where is Spotify support - their response is appalling to non-existent.   2. It's a simple question. If you are listening to classical music, the display on the phone onl...

Daniel

Community Legend

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Spotify Connect Issue

Spotify is playing on my tablet, and I'm using "spotify connect" on cellphone.The lock screen show spotify app to control music. But sometimes not. In that case, only when unlock cellphone and I can see spotify in notification bar, but has no more sy...

Newbie

Spotify is playing on my tablet, and I'm using "spotify connect" on cellphone. The lock screen show spotify app to control music. But sometimes not. In that case, only when unlock cellphone and I ca...

Daniel

Community Legend

608 Views

2 replies

0 likes

  • 608 Views
  • 2 replies
  • 0 likes

surface pro 2

under my music, my playlists do not appear.  any ideas?

Casual Listener

under my music, my playlists do not appear.  any ideas?

Daniel

Community Legend

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

spotify dont uses the whole space on sdcard

i have a lg g3 with 32gb sd card. if there is only ~11gb free on the sd card spotify stops downloading "offline" music. the internal storage has about 8gb left. why? there is no option to say spotify to go ahead with downloading? any solutions for th...

Casual Listener

i have a lg g3 with 32gb sd card.   if there is only ~11gb free on the sd card spotify stops downloading "offline" music. the internal storage has about 8gb left.   why? there is no...

Daniel

Community Legend

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

No Internet Connection - Samsung Note 3

So, this is an issue I've been having for a long time across multiple phones. I'll open the app on my phone and it'll say that I don't have an Internet connection. Sometimes restarting the app or the phone will fix the problem, other times I simply h...

Regular

So, this is an issue I've been having for a long time across multiple phones. I'll open the app on my phone and it'll say that I don't have an Internet connection. Sometimes restarting the app or the...

Daniel

Community Legend

1187 Views

2 replies

0 likes

internet
Samsung note 3
  • 1187 Views
  • 2 replies
  • 0 likes

Solved!! help with spotify connect

I have a problem and I am unable to solve. Me and my father uses the same account spotify, both in online mode, but when he's listening to a song and I also happens a kind of interference, the music I'm listening also plays on his cell phone, and he ...

Casual Listener

I have a problem and I am unable to solve. Me and my father uses the same account spotify, both in online mode, but when he's listening to a song and I also happens a kind of interference, the music ...

Daniel

Community Legend

861 Views

3 replies

0 likes

  • 861 Views
  • 3 replies
  • 0 likes

Saved songs

Is there a way to find out how many songs in your saved music within the android app? I know you can see how many songs are in your playlists but I don't see how many I have in my saved songs. I don't know if I'm close to the 10,000 limit or not.

Music Fan

Is there a way to find out how many songs in your saved music within the android app? I know you can see how many songs are in your playlists but I don't see how many I have in my saved songs. I don'...

user-removed

Not applicable

686 Views

1 replies

0 likes

  • 686 Views
  • 1 replies
  • 0 likes

Xperia Z2 tablet + unlimited

I have a Sony Xperia z2 tablet and iPad + Spotify unlimited. For some reason I get only shuffle feature in my Xperia tablet, iPad is working without problems. Is Spotify interpreting my Z2 tablet as Android phone???

Newbie

I have a Sony Xperia z2 tablet and iPad + Spotify unlimited. For some reason I get only shuffle feature in my Xperia tablet, iPad is working without problems. Is Spotify interpreting my Z2 tablet as ...

SuperWisdom

Community Legend

616 Views

1 replies

0 likes

  • 616 Views
  • 1 replies
  • 0 likes