Songs stop

[MarcGov]

I have a Galaxy S5, Spotify Premium. Has always worked fine. Suddenly, song will play for only two or three seconds then stop. I have signed out and then back in. I have uninstalled and reinstalled twice. Still not working. Help.

[Carina]

You said you tried reinstalling but have you done a clean reinstallation, including the removal of the cache and all folders?

[Daniel]

I've seen a few issues like this recently which have been resolved by Spotify clearing the user cache their side. You may have to reach out to spotify using the contact form and ask for them to do this for you.

You can contact Spotify Support using the form here.

You will get an automated reply at first, however if you need to chase them just reply to the email as it does get monitored.