Spotify closes itself randomly

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Spotify closes itself randomly

Remopong
Regular

Plan

Premium-Family

Country

France

Device

Xiaomi Redmi S2

Operating System

Android 9  MUI 10

 

My Question or Issue

When I'm listening to music, Spotify randomly close when I'm not on the application, I've tried everything I guess, deleting the cache, reinstall, reboot, Spotify has everything granted, even the auto-launch.. So I don't know what to do, please help..

8 Replies

Re: Spotify closes itself randomly

Moderator
Moderator

Hey there,

 

Thanks for reaching out in the Community! 

 

There are 2 things you could try in this case: 

 

  1. A clean reinstall (different than a quick reinstall).
  2. Open the phone's Settings > search for "Optimise battery usage" > click on "Apps not optimised" and select "All" > search for Spotify and disable battery optimization. 

Keep us posted!

PetyaModerator
 
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Re: Spotify closes itself randomly

Remopong
Regular
It's already on "not optimized".

Thanks

Re: Spotify closes itself randomly

Moderator
Moderator

Hi @Remopong,

 

Thanks for confirming! 

 

Have you ran the clean reinstall? 

 

We're here for you!

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Spotify closes itself randomly

Remopong
Regular
Yes, I did.

Thanks

Re: Spotify closes itself randomly

Moderator
Moderator

Hey @Remopong,

 

Thanks for following the instructions. 

 

Does the issue still persist? If so, could you tell us your Spotify version?

 

Also, could you check your phone Settings for permissions and battery optimization after the clean reinstall, just to make sure everything's set as it should be?

 

We'll be keeping an eye out for your repply.

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Spotify closes itself randomly

Remopong
Regular
In my settings, the battery optimization is disabled, the problem still
persist and my version is: 8.5.27.957

Re: Spotify closes itself randomly

izebize
Casual Listener

Hey @Petya,

 

Would you please take a look at another Xiaomi device related problem? There is quite a few of us in this thread and no one got back to us since Wednesday. https://community.spotify.com/t5/Android/Spotify-crashes-when-trying-to-open-song-settings-3-little-...

 

Thanks in advance!

Re: Spotify closes itself randomly

Remopong
Regular

Still not working, any ideas ?

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