can't access some albums - green circle spinning and stuck

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can't access some albums - green circle spinning and stuck

NadavNa
Casual Listener

Plan

Premium

 

Device

Galaxy S7

Operating System

Android Oreo,8.0.0

 

My Question or Issue

can't access some albums  - green circle spinning and stuck

i try to get into an album - and it's stuck - a screenshot attached 

it happens randomaly - some albums are accessible and some are not

playlists are ok

I already removed all of my offline devices 

deleted all local files and disabled local files on spotify desktop

uninstalled the app , reinstalled the app few times

spoke many times with spotify support and they can't find out what is the problem

please help

thanks

Nadav

Screenshot_20181109-213527_Spotify.jpg
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