Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
374900 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFree/PremiumCountry DeviceHuawei p8lite 2017Operating SystemANdroid I set my default storage on mysdcard(android setings)And now i cant set offline download on my ùsd carrd
Plan Free/Premium Country Device Huawei p8lite 2017 Operating System ANdroid I set my default storage on mysdcard(android setings) And now i cant set offline download on my ...
301 Views
0 replies
0 likes
PlanPremiumCountry DeviceHuawei p20Operating System My Question or Issue
Plan Premium Country Device Huawei p20 Operating System My Question or Issue
272 Views
0 replies
0 likes
So a number of people have already remarked on this (but their forum messages have been closed for new comments, so here's a new post), but the Android app displays the automatically generated user name on the playlists (see attachment). That's not a...
So a number of people have already remarked on this (but their forum messages have been closed for new comments, so here's a new post), but the Android app displays the automatically generated user n...
Casual Listener
452 Views
2 replies
0 likes
Hi,I have recently descovered that the Spotify App for the Samsung Gear Fit 2/Fit 2 Pro is only available to the US public, while a global customer base for this service exists.Users outside the US are forced to use VPN to fake their location to the ...
Hi, I have recently descovered that the Spotify App for the Samsung Gear Fit 2/Fit 2 Pro is only available to the US public, while a global customer base for this service exists. Users outside the ...
536 Views
0 replies
2 likes
PlanPremiumCountry ArgentinaDeviceSony Xperia L1Operating SystemAndroid 7.0 Nougat My Question or IssueI can´t filter any song in my playlists. I checked in support and it said "Drag the screen down and release it so that Filtering appears at the top...
Plan Premium Country Argentina Device Sony Xperia L1 Operating System Android 7.0 Nougat My Question or Issue I can´t filter any song in my playlists. I checked in support and ...
Composer
1159 Views
3 replies
0 likes
PlanPremiumCountry USDeviceSamsung Galaxy 9sOperating SystemAndroid Oreo My Question or Issue I listed albums by an artist, but when I select an album or the 3 dots on the right, the app force closes on me.
Plan Premium Country US Device Samsung Galaxy 9s Operating System Android Oreo My Question or Issue I listed albums by an artist, but when I select an album ...
260 Views
0 replies
1 likes
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I will randomly get logged out of my Spotify App and I have to log in again. It happens a few times a day. I have a new Android phone. It happ...
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I will randomly get logged out of my Spotify A...
491 Views
0 replies
0 likes
Just got the new update (don't even know how, I didn't install anything through the play store), and to put it simply I'm disgusted. Artist pages have lost all functionality to make room for what, a slightly bigger image at the top of the page? Relas...
Just got the new update (don't even know how, I didn't install anything through the play store), and to put it simply I'm disgusted. Artist pages have lost all functionality to make room for what, a ...
Casual Listener
371 Views
2 replies
1 likes
PlanFree/PremiumCountry DeviceSamsung Galaxy 9 My Question or Issue I want to listen to some good ol rock n roll, but when i play a certin artist i get one song by them and a bunch of random ones, how could i fix it
Plan Free/Premium Country Device Samsung Galaxy 9 My Question or Issue I want to listen to some good ol rock n roll, but when i play a certin artist i get one song by them...
Community Legend
1193 Views
1 replies
0 likes
Is there any way to organize the albums on the artist page chronologically? The new update mixes the albums up and it's really annoying.
Is there any way to organize the albums on the artist page chronologically? The new update mixes the albums up and it's really annoying.
Community Legend
331 Views
1 replies
1 likes
PlanPremiumCountry Italy Device Sony Xperia XZ1 CompactOperating SystemAndroid 8.x My Question or IssueWhen my wifi goes down, as it does occasionally, the connection between Spotify and my Amazon Echo generation II gets broken. When the wifi comes b...
Plan Premium Country Italy Device Sony Xperia XZ1 Compact Operating System Android 8.x My Question or Issue When my wifi goes down, as it does occasionally, the connecti...
414 Views
0 replies
1 likes
On my head unit It will not skip songs at times using steering wheel controls. Seems to be spotify issue as it skips fine in other apps. I am running an older version and it seems to work better. Any ideas? DeviceEonon Headunit Operating System(Andro...
On my head unit It will not skip songs at times using steering wheel controls. Seems to be spotify issue as it skips fine in other apps. I am running an older version and it seems to work better. Any...
Casual Listener
2420 Views
1 replies
3 likes
PlanPremiumCountryIceland DeviceSamsung Galaxy S8+ and a PCOperating SystemAndroid version 8.0.0 and Windows 10 My Question or IssueI had songs on my PC that were saved in my local files but my hard drive crashed so those are gone. On the other hand ...
Plan Premium Country Iceland Device Samsung Galaxy S8+ and a PC Operating System Android version 8.0.0 and Windows 10 My Question or Issue I had songs on my PC that were ...
Community Legend
394 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceSamsung Galaxy 9 PlusOperating SystemAndroid Oreo My Question or IssueWhen I click on the songs tab in Spotify it only brings up a narrow selection of my music and not all the songs that I have saved on my device. I think t...
Plan Premium Country UK Device Samsung Galaxy 9 Plus Operating System Android Oreo My Question or Issue When I click on the songs tab in Spotify it only brings up a n...
Community Legend
337 Views
1 replies
1 likes
PlanPremiumCountry IndonesiaDeviceOnePlus 3Operating SystemWindows 10 Laptop My Question or Issue I recently travelled to Japan and upon returning to Indonesia, I found my artists, albums and playlists missing on my OnePlus 3. In one of the threads, ...
Plan Premium Country Indonesia Device OnePlus 3 Operating System Windows 10 Laptop My Question or Issue I recently travelled to Japan and upon returning to Indonesia, I f...
296 Views
0 replies
0 likes
hola a tod@s mi nombre es aryi y tengo una pregunta para hacerles no se si es el buen lugar Pero quizas les ha sucedido... Lo q pasa es lo siguiente intento descargar algunas canciones pero nada q puedo salen como transparente el caso es q no puedo, ...
hola a tod@s mi nombre es aryi y tengo una pregunta para hacerles no se si es el buen lugar Pero quizas les ha sucedido... Lo q pasa es lo siguiente intento descargar algunas canciones pero nada q pu...
385 Views
0 replies
0 likes
Whenever I listen to a song then open my phone when the screen still locked the songs background picture and the entire background is purple PlanPremiumCountry IsraelDeviceOne plus 6Operating System Android 9.0.3
Whenever I listen to a song then open my phone when the screen still locked the songs background picture and the entire background is purple Plan Premium Country Israel Device ...
489 Views
0 replies
0 likes
Spotify app seems to crash when an album that is not part of my library is queued, happens with another phone as well. Tried uninstalling and installing the app but no difference Use a galaxy s8 plus
Spotify app seems to crash when an album that is not part of my library is queued, happens with another phone as well. Tried uninstalling and installing the app but no difference Use a galax...
Casual Listener
324 Views
1 replies
0 likes
PlanPremiumCountry AustraliaDevice Alcatel Operating System Android My Question or Issue Anyone have trouble ever since they updated the application through play store every day I use the application it keeps crashing and I get a error message to res...
Plan Premium Country Australia Device Alcatel Operating System Android My Question or Issue Anyone have trouble ever since they updated the application through ...
532 Views
0 replies
1 likes
Plan(Free)Device(Pixel 2)Operating System(Android ver 9) My Question or IssueI have read on multiple pages here that having more than 12 songs in a playlist and turning the Autoplay option off in the settings will stop songs from being suggested whil...
Plan (Free) Device (Pixel 2) Operating System (Android ver 9) My Question or Issue I have read on multiple pages here that having more than 12 songs in a playlist and turning the Autop...
Community Legend
1305 Views
3 replies
2 likes
