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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 847222 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 847222 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16199 Views
  • 3 replies
  • 0 likes
  • 16199 Views
  • 3 replies
  • 0 likes

Spotify disabled as option in Alexa

Need help..When I try to set up Spotify in Amazon Alexa, it is disabled. I went to Settings >> Music & Media >> Choose Default Music Services. Spotify is there (see screenshot) but it is greyed out and cannot be selected.I have a premium account and ...

  • Casual Listener
  • Need help.. When I try to set up Spotify in Amazon Alexa, it is disabled. I went to Settings >> Music & Media >> Choose Default Music Services. Spotify is there (see screenshot) but ...
  • vdm1t-il3_45b
  • Casual Listener
  • 79653 Views
  • 25 replies
  • 22 likes
  • 79653 Views
  • 25 replies
  • 22 likes

Superuser Contribution 2 headsets playing same spotifty tunes- together one account male-female

I have Spotify Account, very new to use, would like to play selected tunes simultaneously on 2 headsets, bluetooth or long wire as in male-female dancer.

  • Casual Listener
  • I have Spotify Account, very new to use, would like to play selected tunes simultaneously on 2 headsets, bluetooth or long wire as in male-female dancer.
  • SergioDavid
  • Roadie
  • 321 Views
  • 1 replies
  • 0 likes
  • Android
    Social
  • 321 Views
  • 1 replies
  • 0 likes

Video Ads

So the video Advertisements are not working while playing. The ads were fine with just audio, but when there is a video the ad is shown nothing plays (I've waited.) And the only way I can fix this is by closing down (completely) spotify and opening i...

  • Newbie
  • So the video Advertisements are not working while playing. The ads were fine with just audio, but when there is a video the ad is shown nothing plays (I've waited.) And the only way I can fix this is...
  • 275 Views
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  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes

App not responding

Not happy this is the second time this month that Spotify just refuses to open on my phone. I'm not the only person having this problem right now. It's aggravating because I do pay for premium. I need my music!!! Please help. Country UsaDeviceMotoz2 ...

  • Newbie
  • Not happy this is the second time this month that Spotify just refuses to open on my phone. I'm not the only person having this problem right now. It's aggravating because I do pay for premium. I nee...
  • Whatson
  • Casual Listener
  • 592 Views
  • 1 replies
  • 0 likes
  • 592 Views
  • 1 replies
  • 0 likes

Superuser Contribution Un disliking.

PlanPremiumCountry UsaDeviceSamsung pc and macOperating SystemAndriod win 10 macos My Question or Issue Hiii. So im **bleep** off already , so im sorry but becuase of the extremly flawed design i keep mis clicking. 1 list the like dislike is 1 way an...

  • Newbie
  • Plan Premium Country  Usa Device Samsung pc and mac Operating System Andriod win 10 macos   My Question or Issue  Hiii. So im **bleep** off already , so im sorry but becuase ...
  • Shininggg
  • Newbie
  • 467 Views
  • 2 replies
  • 1 likes
  • 467 Views
  • 2 replies
  • 1 likes

Full screen album art no longer displys after i upgraded to premium

My Question or Issuesince i upgraded to premium, full album arts stopped to display on the player, is there a way for me to enable it again? I post 2 screenshots of the before and after.

  • Newbie
  • My Question or Issue since i upgraded to premium, full album arts stopped to display on the player, is there a way for me to enable it again? I post 2 screenshots of the before and after.   &...
  • Loxer
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Local file will download and play on one playlist, but not on another

Premium account here for one. I have a playlist that has "favorites" on it that has several songs on it that Spotify just doesn't have (Such as the studio version of Oh Well From Fleetwood Mac's Then Play On). Now, it will download fine on one playli...

  • Newbie
  • Premium account here for one. I have a playlist that has "favorites" on it that has several songs on it that Spotify just doesn't have (Such as the studio version of Oh Well From Fleetwood Mac's Then...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

saved songs (spotify update)?

spotify updated itself and now i can't find my saved songs? i go to my library and all it shows is my playlists, saved albums and artists. where can i listen to all my saved songs? i am using spotify free.

  • Casual Listener
  • spotify updated itself and now i can't find my saved songs? i go to my library and all it shows is my playlists, saved albums and artists. where can i listen to all my saved songs? i am using spotify...
  • c62h_pca5-gj
  • Casual Listener
  • 13173 Views
  • 9 replies
  • 9 likes
  • 13173 Views
  • 9 replies
  • 9 likes

Superuser Contribution Bluetooth in car - next, prev and track info doesn't work

PlanPremiumCountry Czech republicDeviceSony XZ PremiumOperating SystemAndroid 8.0.0 (built 47.1.A.12.179) My Question or IssueHi,when I connect my phone (Sony XZ Premium) with my car (Lexus GS) sounds works fine but next / prev buttons don't work + t...

  • Casual Listener
  • Plan Premium Country  Czech republic Device Sony XZ Premium Operating System Android 8.0.0 (built 47.1.A.12.179)   My Question or Issue Hi, when I connect my phone (Sony XZ Premi...
  • lxw4d-npmu_x
  • Casual Listener
  • 805 Views
  • 4 replies
  • 0 likes
  • 805 Views
  • 4 replies
  • 0 likes

Files added from local no longer stream

I've got a premium subscription and recently I reset phone.I hadn't yet resynced all my music and went to play my main playlist at a friends house using the phone. Barely any tracks work. I discovered nearly all the songs are not streamable on the ph...

  • Regular
  • I've got a premium subscription and recently I reset phone. I hadn't yet resynced all my music and went to play my main playlist at a friends house using the phone. Barely any tracks work.&nb...
  • tokidokioki
  • Regular
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

My app does not open!

It keeps all Black. I already turned off the cellphone And the app.PlanPremiumCountry BrasilDevice(Moto G)Operating System(Android.) My Question or Issue

  • Newbie
  • It keeps all Black. I already turned off the cellphone And the app. Plan Premium Country  Brasil Device (Moto G) Operating System (Android.)   My Question or Issue  
  • 97 Views
  • 0 replies
  • 0 likes
  • 97 Views
  • 0 replies
  • 0 likes

Can't save data on SD card even with other solutions

PlanPremium (family)Country FranceDeviceHuawei P9Operating SystemAndroid 7.0 (build VNS-L31C530B382) My Question or Issue Hi,I just subscribed to spotify family. Using huawei P9 lite, i can only save on my sd car due to the low available space in my ...

  • Newbie
  • Plan Premium (family) Country  France Device Huawei P9 Operating System Android 7.0 (build VNS-L31C530B382)   My Question or Issue  Hi, I just subscribed to spotify family. ...
  • 235 Views
  • 0 replies
  • 1 likes
  • 235 Views
  • 0 replies
  • 1 likes

Superuser Contribution [Bug] Disliked songs still playing

PlanPremiumCountryPL DeviceSamsung S6 Edge My Question or Issue When I dislike a song or artist, that song is still autoplaying in Discover Weekly. Scenario:I have following songs in Discover WeeklySong 1 [Currently playing]Song 2 [Disliked]Song 3Whe...

  • Music Fan
  • Plan Premium Country PL  Device Samsung S6 Edge     My Question or Issue  When I dislike a song or artist, that song is still autoplaying in Discover Weekly.   Sce...
  • Alfredo
  • Roadie
  • 2395 Views
  • 5 replies
  • 0 likes
  • 2395 Views
  • 5 replies
  • 0 likes

No Artists Radio available.

Plan: FreeCountry: US I no longer have the Artists Radio option on my android device, I have no computer to check the browser version. I've been informed by @SpotifyCares on Twitter that this feature has been removed from Free accounts...can anyone c...

  • Newbie
  • Plan: Free Country: US  I no longer have the Artists Radio option on my android device, I have no computer to check the browser version. I've been informed by @SpotifyCares on Twitter that thi...
  • Joe
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

App freezes

PlanPremiumCountry TurkeyDeviceHuawei P9 Lite 2017 Operating SystemAndroid 7.0 My Question or Issue Cant skip between songs. Sometimes it responds after 10 to 20 seconds, sometimes wont respond at all. There isnt any problem with my connection, other...

  • Newbie
  •   Plan Premium Country  Turkey Device Huawei P9 Lite 2017  Operating System Android 7.0    My Question or Issue  Cant skip between songs. Sometimes it respond...
  • 223 Views
  • 0 replies
  • 1 likes
  • 223 Views
  • 0 replies
  • 1 likes

Android App wont load

PlanPremium CountryPhilippines DeviceXiaomi Mi A1 Operating SystemAndroid Oreo My Question or Issue Any fix for blank screen?

  • Casual Listener
  •   Plan Premium   Country Philippines   Device Xiaomi Mi A1   Operating System Android Oreo   My Question or Issue  Any fix for blank screen?
  • Loxer
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Spotify does not work with Google Home, Google Mini, or Google Chromecast

Spoiler (Highlight to read) Spotify Premium no longer works with Google Home, Google Mini, or any of my multiple Chromecast devices. When I ask the assistant to play Spotify, it says it will and then silence. Sometimes a track might start to play and...

  • Casual Listener
  •   Spotify Premium no longer works with Google Home, Google Mini, or any of my multiple Chromecast devices. When I ask the assistant to play Spotify, it says it will and then silence. Sometimes ...
  • bshogeman
  • Newbie
  • 9654 Views
  • 7 replies
  • 3 likes
  • Chromecast Google Home
    Chromecast stuttering
    Current issue
    Troubleshooting
  • 9654 Views
  • 7 replies
  • 3 likes

Where to see recently added songs in a chronological order

PlanPremiumDeviceTablet, smartphone, FireTVOperating SystemAndroid 5.0.2/6.0 and Fire OS My Question or IssueHi, as a new Spotify user I'm not yet familiar with all the features of the Spotify app. From Amazon's Music Unlimited service I know a featu...

  • Music Fan
  • Plan Premium Device Tablet, smartphone, FireTV Operating System Android 5.0.2/6.0 and Fire OS    My Question or Issue Hi,   as a new Spotify user I'm not yet familiar with al...
  • 2ocgqfv-o_war
  • Music Fan
  • 6524 Views
  • 2 replies
  • 2 likes
  • 6524 Views
  • 2 replies
  • 2 likes

Can't download podcasts anymore on mobile

I'm using Spotify free for hearing podcasts offline but I can't download them anymore on my smartphone (Samsung galaxy a3). On tablet though it's still working. It's like the button is just missing, I can only share the podcast. Version 8.4.51.899 ar...

  • Casual Listener
  • I'm using Spotify free for hearing podcasts offline but I can't download them anymore on my smartphone (Samsung galaxy a3). On tablet though it's still working. It's like the button is just missing, ...
  • JennyGinger420
  • Newbie
  • 17278 Views
  • 13 replies
  • 3 likes
  • Android
  • 17278 Views
  • 13 replies
  • 3 likes