Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Lucien_
  • Visitor
  • 14598 Views
  • 54 replies
  • 17 likes
  • 14598 Views
  • 54 replies
  • 17 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864490 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864490 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23296 Views
  • 3 replies
  • 0 likes
  • 23296 Views
  • 3 replies
  • 0 likes

Superuser Contribution ERROR Go online to search for millions of songs

Samsung galaxy s8 plus. Norway. Spotify premium. Spotify keeps saying i should go online to search for a song. Works perfectly on pc but keeps stating i dont have a connection on my phone when i clearly doo. This needs to be fixed asap... i dont pay ...

  • Regular
  • Samsung galaxy s8 plus. Norway. Spotify premium.   Spotify keeps saying i should go online to search for a song. Works perfectly on pc but keeps stating i dont have a connection on my phone when...
  • formula409
  • Casual Listener
  • 2251 Views
  • 11 replies
  • 1 likes
  • offline mode
    Unable to connect
  • 2251 Views
  • 11 replies
  • 1 likes

Spotify on sonos

PlanPremiumCountry UkDevicePixel 2 My Question or Issue My Spotify through Sonos has been working fine for years however now when I select my Sonos speaker within the Spotify app it shows it playing but nothing comes out the speaker. I've recently ch...

  • Newbie
  • Plan Premium Country  Uk Device Pixel 2   My Question or Issue  My Spotify through Sonos has been working fine for years however now when I select my Sonos speaker within the S...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Superuser Contribution Severe Playback Issues

PlanPremium StudentCountryUSADeviceGalaxy Note 8Operating SystemAndroid Oreo My Question or IssueHey strangers, I have lately been having pretty horrible issues with my Spotify app. This has been ongoing for about 3 months now. I have decided to swit...

  • Music Fan
  • ...hen I unplug my phone from a headphone jack, it just continues to play music, at max volume, out of my phone's speaker. Embarrasing in public.   • The music stops randomly, by itself. Not too o...
  • forcedrevival
  • Gig Goer
  • 2099 Views
  • 17 replies
  • 4 likes
  • bug
  • 2099 Views
  • 17 replies
  • 4 likes

App keeps randomly pausing when streaming to bluetooth headphones

PlanFamilyCountry NZDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue I got bluetooth headphones for the first time and the app KEEPS pausing (I cannot get through a single song without it pausing 3-4 times or more) when I am st...

  • Newbie
  •   Plan Family Country  NZ Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue  I got bluetooth headphones for the first time and the app KEEPS ...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Add entire playlists to "songs"?

Im trying with no luck to add an entire playlist to my songs. I dont want it just in my libary. I want every song in playlist ____ to be in my song section. All i have is the android app. Thanks for bearing with my stupidity and frustrations.

  • Newbie
  • Im trying with no luck to add an entire playlist to my songs. I dont want it just in my libary. I want every song in playlist ____ to be in my song section. All i have is the android app. Thanks for ...
  • ArturCieszyński
  • Gig Goer
  • 189 Views
  • 1 replies
  • 1 likes
  • 189 Views
  • 1 replies
  • 1 likes

Spotify does not work on the secondary display of the LG V20 after the T-Mobile Android Oreo Update

PlanFreeCountry USADeviceLG V20Operating SystemAndroid Oreo My Question or IssueSeconday dispaly no longer works with Spotify after todays t mobile Oreo update.

  • Casual Listener
  • Plan Free Country  USA Device LG V20 Operating System Android Oreo   My Question or Issue Seconday dispaly no longer works with Spotify after todays t mobile Oreo update.
  • formula409
  • Casual Listener
  • 403 Views
  • 1 replies
  • 2 likes
  • 403 Views
  • 1 replies
  • 2 likes

Shazam integration vanished

Shazam integration had vanished.I had to reinstall my spotify and recreate my account (because of another unsolved problem).When i tried to send Shazam i couldn't sync a whole playlist but just open songs.I tried Deezer. But had no Deezer option in m...

  • Casual Listener
  • Shazam integration had vanished. I had to reinstall my spotify and recreate my account (because of another unsolved problem). When i tried to send Shazam i couldn't sync a whole playlist but just o...
  • 422 Views
  • 0 replies
  • 2 likes
  • 422 Views
  • 0 replies
  • 2 likes

Listen all offline music

PlanPremiumCountry Viet NamDeviceBlackberry Passport Operating SystemBBOS 10 My Question or Issue How can i listen all the downloaded music in same place (not a song,album or playlist). i want to listen all music in offlline mode

  • Casual Listener
  • Plan Premium Country  Viet Nam Device Blackberry Passport  Operating System BBOS 10   My Question or Issue  How can i listen all the downloaded music in same place (not ...
  • Billy-J
  • Spotify Star
  • 276 Views
  • 3 replies
  • 0 likes
  • 276 Views
  • 3 replies
  • 0 likes

No se conecta a equipo preparado para Spotify

PlanPremiumCountry SpainDeviceSamsung Galaxy S5Operating SystemAndroid My Question or Issue

  • Casual Listener
  • Plan Premium Country  Spain Device Samsung Galaxy S5 Operating System Android     My Question or Issue  
  • 327 Views
  • 0 replies
  • 0 likes
  • Conexion
  • 327 Views
  • 0 replies
  • 0 likes

Samsung note 9

PlanPremiumCountryEngland DeviceSamsung Note 9Operating SystemAndroid My Question or Issue I have a Note 9. During playback spotify keeps cutting out at random times. Sometimes it is continuous cutting out. Other times a song can play without it stut...

  • Newbie
  • Plan Premium Country England   Device Samsung Note 9 Operating System Android   My Question or Issue  I have a Note 9.  During playback spotify keeps cutting out at ran...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Connectivity Issue with OnePlus 5.

PlanPremiumCountryBelgiumDeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or IssueHi, I'm using Spotify with a couple Sonos Play 1, that I control through my OnePlus 5.The problem is, I keep losing sync with the Spotify app. Sometimes the app...

  • Newbie
  • Plan Premium Country Belgium Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue Hi,  I'm using Spotify with a couple Sonos Play 1, that I control through...
  • 419 Views
  • 0 replies
  • 0 likes
  • 419 Views
  • 0 replies
  • 0 likes

Layout change

PlanPremiumCountry The NetherlandsDeviceNexus 5xOperating SystemAndroid Oreo My Question or Issue Since the last update when i play music on "fullscreen" in the app I can't no longer switch between seeing the queue and the album cover. When I want to...

  • Newbie
  •   Plan Premium Country  The Netherlands Device Nexus 5x Operating System Android Oreo   My Question or Issue  Since the last update when i play music on "fullscreen" in...
  • Matalo
  • Roadie
  • 635 Views
  • 1 replies
  • 0 likes
  • 635 Views
  • 1 replies
  • 0 likes

I cannot play any songs.

PlanFreeCountry TaiwanDeviceSamsung S7Operating SystemAndroid 7 My Question or Issue I cannot play any songs from android device.Here is my operation detials. Any step I do is wrong?https://youtu.be/O-FttyH47Tchttps://youtu.be/UIBAzJzCq5E

  • Newbie
  • Plan Free Country  Taiwan Device Samsung S7 Operating System Android 7   My Question or Issue  I cannot play any songs from android device. Here is my operation detials...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Problems

PlanPremiumCountry USADeviceNote 9Operating SystemAndroid Oreo My Question or Issue Bunch of issues lately. The newest is ViewAlbum, View Artist & Go To Song Radio options aren't available. (See image) Also, my music will just suddenly stop playing. ...

  • Newbie
  • Plan Premium Country  USA Device Note 9 Operating System Android Oreo   My Question or Issue  Bunch of issues lately. The newest is ViewAlbum, View Artist & Go To So...
  • 271 Views
  • 0 replies
  • 0 likes
  • music stops
    Options Unavailable
    Premium not detected
  • 271 Views
  • 0 replies
  • 0 likes

[Track Info ins't been Trasmitted] Toyota - Corolla 2018/2019

Since 30/04/2018 I posted about that the track info isn't been transmitted on my toyota corolla multimedia system (I believe to be a Pioneer).But after Spotify updates, the problem persist until today.I tried out others Music Apps and works fine (Goo...

  • Casual Listener
  • Since 30/04/2018 I posted about that the track info isn't been transmitted on my toyota corolla multimedia system (I believe to be a Pioneer). But after Spotify updates, the problem persist until to...
  • murilo_assuncao
  • Casual Listener
  • 1127 Views
  • 2 replies
  • 3 likes
  • 1127 Views
  • 2 replies
  • 3 likes

sometimes local music fails to play

PlanPremiumOperating SystemAndroid Oreo My Question or Issuewhile listening to my custom playlist, when it comes a local file's turn to play, sometimes it just won't play, and i have to go forward/backwards and then back again, in order to resume pla...

  • Visitor
  • Plan Premium Operating System Android Oreo   My Question or Issue while listening to my custom playlist, when it comes a local file's turn to play, sometimes it just won't play, and i...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Solved!! problem with music downloads in the application

.I have a big problem with the application and I download music to listen to it after ofline but afterwards I look for it and it does not play me and apart it does not let me listen to the music of the playlists downloadedPlanPremiumCountry ChileDevi...

  • Newbie
  • .I have a big problem with the application and I download music to listen to it after ofline but afterwards I look for it and it does not play me and apart it does not let me listen to the music of t...
  • Matalo
  • Roadie
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Spotify Playing at Slowed speed on ALL Devices (Win10, Android LG G5, Xbox, PS4)

PlanPremiumCountry United StatesDeviceLG G5, PC, PS4, XBox 1Operating SystemWin10, Andorid 7.0 My Question or Issue Songs playing on all devices is playing in a slower tempo, like slowed down. Have tried uninstalling and re-installing on all devices....

  • Casual Listener
  • Plan Premium Country  United States Device LG G5, PC, PS4, XBox 1 Operating System Win10, Andorid 7.0   My Question or Issue  Songs playing on all devices is playing in a slo...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Please reactivate support for Spotify App in SYNC 3 Ford

My Question or IssueIt seems that the Spotify app is no longer supported on Ford's SYNC 3 media player. When you search for apps it doesn't come up. You can still play it over Bluetooth through the media stream but this is so much messier and you can...

  • Newbie
  •     My Question or Issue It seems that the Spotify app is no longer supported on Ford's SYNC 3 media player.  When you search for apps it doesn't come up.  You can still play i...
  • 310 Views
  • 0 replies
  • 6 likes
  • 310 Views
  • 0 replies
  • 6 likes

Both Android and Windows PC are giving me the same **STRESS**!

Plan Premium Country UK DeviceSamsung S7 and Windows DesktopOperating System(Android 8.0.0 and Windows 10 creator) My Question or Issue The last 2 weeks of spotify streaming has driven me to distraction with several issues, most are common to both An...

  • Newbie
  •   Plan Premium   Country UK   Device Samsung S7 and Windows Desktop Operating System (Android 8.0.0 and Windows 10 creator)   My Question or Issue   The last 2 we...
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes