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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

391895 Views

545 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8230 Views

0 replies

7 likes

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[Amazon Echo] Spotify doesn't reconnect after wifi outage

PlanPremiumCountry Italy Device Sony Xperia XZ1 CompactOperating SystemAndroid 8.x My Question or IssueWhen my wifi goes down, as it does occasionally, the connection between Spotify and my Amazon Echo generation II gets broken. When the wifi comes b...

Music Fan

Plan Premium Country Italy   Device  Sony Xperia XZ1 Compact Operating System Android 8.x   My Question or Issue When my wifi goes down, as it does occasionally, the connecti...

429 Views

0 replies

1 likes

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Can't skip songs in car stereo.

On my head unit It will not skip songs at times using steering wheel controls. Seems to be spotify issue as it skips fine in other apps. I am running an older version and it seems to work better. Any ideas? DeviceEonon Headunit Operating System(Andro...

Casual Listener

On my head unit It will not skip songs at times using steering wheel controls. Seems to be spotify issue as it skips fine in other apps. I am running an older version and it seems to work better. Any...

Dyadic

Casual Listener

2440 Views

1 replies

3 likes

Android
Skiping tracks
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Is there a way to move my saved songs on my phone to my PC

PlanPremiumCountryIceland DeviceSamsung Galaxy S8+ and a PCOperating SystemAndroid version 8.0.0 and Windows 10 My Question or IssueI had songs on my PC that were saved in my local files but my hard drive crashed so those are gone. On the other hand ...

Newbie

Plan Premium Country Iceland  Device Samsung Galaxy S8+ and a PC Operating System Android version  8.0.0 and Windows 10   My Question or Issue I had songs on my PC that were ...

jsannn

Community Legend

405 Views

1 replies

0 likes

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Playing All My Songs

PlanPremiumCountry UKDeviceSamsung Galaxy 9 PlusOperating SystemAndroid Oreo My Question or IssueWhen I click on the songs tab in Spotify it only brings up a narrow selection of my music and not all the songs that I have saved on my device. I think t...

Newbie

Plan Premium Country  UK Device Samsung Galaxy 9 Plus Operating System Android Oreo   My Question or Issue When I click on the songs tab in Spotify it only brings up a n...

jsannn

Community Legend

357 Views

1 replies

1 likes

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Missing Albums and Artists

PlanPremiumCountry IndonesiaDeviceOnePlus 3Operating SystemWindows 10 Laptop My Question or Issue I recently travelled to Japan and upon returning to Indonesia, I found my artists, albums and playlists missing on my OnePlus 3. In one of the threads, ...

Newbie

Plan Premium Country  Indonesia Device OnePlus 3 Operating System Windows 10 Laptop   My Question or Issue  I recently travelled to Japan and upon returning to Indonesia, I f...

306 Views

0 replies

0 likes

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No puedo descargar

hola a tod@s mi nombre es aryi y tengo una pregunta para hacerles no se si es el buen lugar Pero quizas les ha sucedido... Lo q pasa es lo siguiente intento descargar algunas canciones pero nada q puedo salen como transparente el caso es q no puedo, ...

Newbie

hola a tod@s mi nombre es aryi y tengo una pregunta para hacerles no se si es el buen lugar Pero quizas les ha sucedido... Lo q pasa es lo siguiente intento descargar algunas canciones pero nada q pu...

394 Views

0 replies

0 likes

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Purple background when phone is locked bug

Whenever I listen to a song then open my phone when the screen still locked the songs background picture and the entire background is purple PlanPremiumCountry IsraelDeviceOne plus 6Operating System Android 9.0.3

Newbie

Whenever I listen to a song then open my phone when the screen  still locked the songs background picture and the entire background is purple  Plan Premium Country  Israel Device ...

510 Views

0 replies

0 likes

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Crashes

Spotify app seems to crash when an album that is not part of my library is queued, happens with another phone as well. Tried uninstalling and installing the app but no difference Use a galaxy s8 plus

Casual Listener

Spotify app seems to crash when an album that is not part of my library is queued, happens with another phone as well. Tried uninstalling and installing the app but no difference   Use a galax...

Cvmj618

Casual Listener

345 Views

1 replies

0 likes

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Spotify update

PlanPremiumCountry AustraliaDevice Alcatel Operating System Android My Question or Issue Anyone have trouble ever since they updated the application through play store every day I use the application it keeps crashing and I get a error message to res...

Newbie

Plan Premium Country  Australia Device  Alcatel  Operating System Android   My Question or Issue  Anyone have trouble ever since they updated the application through ...

543 Views

0 replies

1 likes

Spotify application keeps crashing or not responding and get a error message
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Disabling Autoplay Still Suggests Songs

Plan(Free)Device(Pixel 2)Operating System(Android ver 9) My Question or IssueI have read on multiple pages here that having more than 12 songs in a playlist and turning the Autoplay option off in the settings will stop songs from being suggested whil...

Casual Listener

Plan (Free) Device (Pixel 2) Operating System (Android ver 9)   My Question or Issue I have read on multiple pages here that having more than 12 songs in a playlist and turning the Autop...

Brunelicia

Community Legend

1336 Views

3 replies

2 likes

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Pochette d'album en fond d'écran

Bonjour,Étan en possession d'un samsung galaxy s8 je voulais savoir si il était possible d'avoir les pochettes d'albums sur l'écran de verrouillage ?Merci d'avance pour votre aide.

Newbie

  Bonjour, Étan en possession d'un samsung galaxy s8 je voulais savoir si il était possible d'avoir les pochettes d'albums sur l'écran de verrouillage ? Merci d'avance pour votre aide. 

819 Views

0 replies

0 likes

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Spotify App keeps opening up when it connects to my watch

I've been having problems with the spotify app opening up on my phone when my Samsung Galaxy 42mm smartwatch reconnects to my phone. It doesn't play any music, but just constantly opens the app if i've used spotify at all that day. I'll close the app...

Newbie

I've been having problems with the spotify app opening up on my phone when my Samsung Galaxy 42mm smartwatch reconnects to my phone. It doesn't play any music, but just constantly opens the app ...

667 Views

0 replies

0 likes

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My radio is turning into a playlist by itself and I can't thumbs up

There was a description here but the forum validation didn't like it and I can't actually post it. So I'm attaching a screenshot of the post and the error message.

Regular

There was a description here but the forum validation didn't like it and I can't actually post it. So I'm attaching a screenshot of the post and the error message.

463 Views

0 replies

1 likes

bug
Feature
Radio
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Skoda album art query

PlanFree/PremiumCountry My Question or Issue Hi how can I get Spotify album art to show on my 2018 Skoda Karoq display. All I get is the Bluetooth symbol. I've asked Skoda and they seem to think it's a Spotify issue. Thanks Phil

Newbie

Plan Free/Premium Country       My Question or Issue  Hi how can I get Spotify album art to show on my 2018 Skoda Karoq display.  All I get is the Bluetooth symbol.&nb...

428 Views

0 replies

0 likes

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Playback changing/shuffle toggling when locking my phone??

Plan: Spotify Premium (with Hulu)Country: United States DeviceSamsung Galaxy S8+Operating SystemAndroid 8.0.0 My Question or Issue So this is kind of a weird one: this issue seems to primarily happen when I'm in Bluetooth mode playing through my car,...

Newbie

Plan: Spotify Premium (with Hulu) Country: United States   Device Samsung Galaxy S8+ Operating System Android 8.0.0   My Question or Issue  So this is kind of a weir...

393 Views

0 replies

0 likes

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Can't save my playlists in SD card

PlanPremiumCountryBrazil DeviceMi a2 LiteOperating SystemAndroid Pie My Question or IssueThe Opition to choose internal memory or Sd Card isnt showed in the last Update.Someone knows how resolve this issue??thanks

Newbie

Plan Premium Country Brazil  Device Mi a2 Lite Operating System Android Pie  My Question or Issue The Opition to choose internal memory or Sd Card isnt showed in the last Update....

262 Views

0 replies

0 likes

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I want to use my Samsung S3 Frontier as a Remote for Spotify

Alright so I have a Samsung S3 Frontier watch and I for some reason can not use it as a remote to control the music playing on my phone. An error pops up that says "the operation is not supported if the device is not the active playback device" I hav...

Newbie

Alright so I have a Samsung S3 Frontier watch and I for some reason can not use it as a remote to control the music playing on my phone. An error pops up that says   "the operation is not...

320 Views

0 replies

0 likes

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Bluetooth In car audio controls frozen

PlanPremium Country UK DeviceGalaxy Note2Operating System(Android) My Question or Issue Hi, I was wondering if this is something that I alone have bee experiencing or if it is an underlying issue with the Android Spotify app. I have an aftermarket ra...

Newbie

Plan Premium   Country  UK   Device Galaxy Note2 Operating System (Android)   My Question or Issue   Hi, I was wondering if this is something that I alone have b...

2419 Views

0 replies

1 likes

aftermarket radio
bluetooth
car radio
Connection bug
critical bug
Dangerous Bug
Important
timeout
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Spotify Connect defaults to AV Receiver every time.

Scenario: using Spotify Connect to play on my AV Receiver, and then disconnect when I'm done. Every time I open the app from now on it pops up saying "playing on Denon-AVR, continue or listen on phone." It does this even when I'm not on my home WiFi....

Casual Listener

Scenario: using Spotify Connect to play on my AV Receiver, and then disconnect when I'm done. Every time I open the app from now on it pops up saying "playing on Denon-AVR, continue or listen on phon...

722 Views

0 replies

0 likes

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Samsung Gear Fit 2 - any major updates to the app in the near future?

Premium Spotify user for several years, now struggling for nearly a year with Samsung Gear Fit 2, which I have bought exclusively because of offline Spotify.During this year, I didn't have a SINGLE uneventful playlist update. Every time I happen to u...

Newbie

Premium Spotify user for several years, now struggling for nearly a year with Samsung Gear Fit 2, which I have bought exclusively because of offline Spotify. During this year, I didn't have a S...

513 Views

0 replies

0 likes

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