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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Playlist not auto-updating when I connect to WiFi

PlanPremiumCountryPH DeviceAsus Zenfone 5 ZE620KLOperating SystemAndroid Oreo My Question or IssueBefore, I only open the Spotify App and it will now show on my Phone's notification bar that my downloaded playlists are now updating (Downloading Icon ...

Newbie

Plan Premium Country PH   Device Asus Zenfone 5 ZE620KL Operating System Android Oreo   My Question or Issue Before, I only open the Spotify App and it will now show on my Phone'...

433 Views

0 replies

0 likes

Auto download
Notification Icon
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A potential bug involving aux cord and bluetooth

PlanPremium (student plan)Country USADeviceXiaomi Mi Max 2Operating SystemAndroid: 7.1.1 NMF26F, MIUI Version: MIUI Global 9.6.3.0 My Question or Issue I have a car I use an aux cord in and a pair of wireless earbuds (LG HBS770) that I use throughout...

Casual Listener

Plan Premium (student plan) Country  USA Device Xiaomi Mi Max 2 Operating System Android: 7.1.1 NMF26F, MIUI Version: MIUI Global 9.6.3.0   My Question or Issue  I have a car...

376 Views

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Superuser Contribution App keeps crashing

My Question or Issue Hi. I seem to have quite a complex situatuon here. I'm subscribed to a family premium plan and I've paid the fee for until April 2019. The problem is I live in Serbia now, and my plan is made from Italy. The app works perfectly o...

Newbie

My Question or Issue  Hi. I seem to have quite a complex situatuon here. I'm subscribed to a family premium plan and I've paid the fee for until April 2019. The problem is I live in Serbia now,...

Jemi

Spotify Legend

278 Views

1 replies

0 likes

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Local files when switching from iPhone to Android

Am about to switch from iPhone to Android. Is there a quick way to avoid manually re-downloading my local files?

Casual Listener

  Am about to switch from iPhone to Android. Is there a quick way to avoid manually re-downloading my local files? 

AeroZ

Composer

322 Views

1 replies

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Home Mix won't open on mobile

PlanPremiumCountry USADevicePixel 3 XLOperating SystemAndroid My Question or Issue Starting last weekend, my Home Mix playlist won't open on my mobile. It opens for me on my PC and it opens for my fiancee on her mobile and PC, but it doesn't work on ...

Newbie

Plan Premium Country  USA Device Pixel 3 XL Operating System Android   My Question or Issue  Starting last weekend, my Home Mix playlist won't open on my mobile.  It ope...

philljust

Newbie

457 Views

1 replies

1 likes

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Superuser Contribution Downloaded data after Log out?

My Question or Issue Hello. I let a friend log in to his premium account on my phone and download some of his stuff on there too to listen to.Since then he has logged out. Does his downloaded stuff still take up space on my memory? If so how do I del...

Newbie

My Question or Issue  Hello. I let a friend log in to his premium account on my phone and download some of his stuff on there too to listen to. Since then he has logged out. Does his downloade...

Jemi

Spotify Legend

2619 Views

1 replies

0 likes

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Stop Spotify from closing automatically when you pause the music

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueHi, is there a way to whitelist Spotify so it doesn't close automatically a moment after i pause the music. I actually searched and found that you have to...

Gig Goer

Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue Hi, is there a way to whitelist Spotify so it doesn't close automatically...

Kermer

Visitor

1617 Views

1 replies

1 likes

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How to find my mp3 in Spotify's online Library easily

Hi, I would like to know, if it's possible to find my different mp3 in the Spotify Library (in the cloud) ? Is there a solution to find these mp3 ? I wouldn't like to search one by one on spotify, the song artist and the name. Is there a more easier ...

Casual Listener

Hi,   I would like to know, if it's possible to find my different mp3 in the Spotify Library (in the cloud) ? Is there a solution to find these mp3 ? I wouldn't like to search one by one ...

451 Views

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1 likes

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Picture on Profile

PremiumSamsung Galaxy S8 My Question or IssueWhen playing Spotify for any amount of time the songs will spontaneously pause, or skip. Impossible to listen to a song the whole way through without this happening. Spotify will play 3 seconds of a song a...

Newbie

Premium Samsung Galaxy S8   My Question or Issue When playing Spotify for any amount of time the songs will spontaneously pause, or skip. Impossible to listen to a song the whole way through...

227 Views

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Motorola E5 Lock Screen

PlanFree/PremiumCountry DeviceMotorola E5Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Why doesn't Spotify show on my lock screen? It used to, but now it doesn't.

Newbie

Plan Free/Premium Country   Device Motorola E5 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  Why doesn't Spotify show on my lock scree...

364 Views

0 replies

0 likes

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No text to speech in search on Galaxy S9+

PlanPremiumCountryFinland DeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueI recently switched from Nexus 5X to Galaxy S9+, and noticed that Text to Speech function is disabled in my new phone's keyboard. It used to work with ...

Newbie

Plan Premium Country Finland  Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue I recently switched from Nexus 5X to Galaxy S9+, and noticed that Text...

344 Views

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Samsung
text-to-speech
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Superuser Contribution App issues android

PlanPremiumCountryNew Zealand DeviceS9+Operating SystemAndroid Oreo My Question or IssueThe Android app is really slow and laggy. Everything takes ages to load, I've reinstalled my app, reset my phone, cleared the cache, literally everything. It's sl...

Visitor

  Plan Premium Country New Zealand  Device S9+ Operating System Android Oreo   My Question or Issue The Android app is really slow and laggy. Everything takes ages to l...

Jemi

Spotify Legend

305 Views

1 replies

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Spotify App No Longer Recognizes SD Card

My Question or Issue With the recent updates my Spotify app hasn't been working well. It kept playing the music after I closed the app. Sometimes it took ages to chage songs. It would even pause itself. I decided to uninstall the app and reinstall it...

Newbie

My Question or Issue  With the recent updates my Spotify app hasn't been working well. It kept playing the music after I closed the app. Sometimes it took ages to chage songs. It would even pau...

410 Views

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Superuser Contribution Problema para descargar música

Buenos días/tardes/noches, tengo un problema con las descargas de musica a mi dispositivo (tengo cuenta premium vigente).Empeze a añadir nuevas canciones a mi musica pero se tarda BASTANTE tiempo en descargar la musica, borre mis descargar y las empe...

Newbie

Buenos días/tardes/noches, tengo un problema con las descargas de musica a mi dispositivo (tengo cuenta premium vigente). Empeze a añadir nuevas canciones a mi musica pero se tarda BASTANTE tiempo e...

Jemi

Spotify Legend

3784 Views

1 replies

1 likes

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Superuser Contribution How do I remove a recently played playlist?

Lately, I've wanted to remove some playlists from my recently played and when I click on them and press the three dots, the remove option isn't there anymore. Maybe it was an update change, however, I thought it wouldn't be removed or something. So, ...

Casual Listener

Lately, I've wanted to remove some playlists from my recently played and when I click on them and press the three dots, the remove option isn't there anymore. Maybe it was an update change, however, ...

Monnie64

Casual Listener

965 Views

2 replies

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Solved!! Customized Playlists

PlanPremiumCountry TurkeyDeviceHuawei G8Operating SystemAndroid 6.0 My Question or IssueHello everyone!I saw these featured playlist createn by Spotify. You'll see what I want to tell in the attachments. (Can't add attachments but I made a link) List...

Music Fan

Plan Premium Country  Turkey Device Huawei G8 Operating System Android 6.0   My Question or Issue Hello everyone! I saw these featured playlist createn by Spotify. You'll see wha...

Matalo

Roadie

1241 Views

3 replies

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Customization
customize
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Bluetooth not displaying title and artist

PlanFree/PremiumCountry DeviceGoogle pixel 2 XLOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I Found a way to make it worked. Simply activate developer option by clicking 5 times on phone version. Once done go in develo...

Newbie

Plan Free/Premium Country   Device Google pixel 2 XL Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I Found a way to make it worked. Si...

1062 Views

0 replies

0 likes

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Stop Spotify from closing automatically when you pause the music

PlanPremiumCountry FranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueHi, is there a way to whitelist Spotify so it doesn't close automatically a moment after i pause the music. I actually searched and found that you have t...

Gig Goer

Plan Premium Country  France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue Hi, is there a way to whitelist Spotify so it doesn't close automat...

348 Views

0 replies

0 likes

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Superuser Contribution Spotify ne lis pas tous mes titres

Spotify ne lis pas tous mes titres et reviend au début après chaque morceau.PlanFree/PremiumCountry DeviceGalaxy s4Operating SystemAndroid My Question or IssueSpotify ne lie pas tous mes titre et reviend au début après chaque morceau.

Casual Listener

Spotify ne lis pas tous mes titres et reviend au début après chaque morceau. Plan Free/Premium Country   Device Galaxy s4 Operating System Android   My Question or Issue Spotify ...

Jemi

Spotify Legend

338 Views

1 replies

0 likes

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Telekom stream ON music tethering

PlanPremiumGermany DeviceNokia 8Operating SystemAndroid My Question or IssueIs it possible to use the stream ON option Deutsche Telekom with BT tethering?I'm using a Adroid device (Nokia in my car (Volvo XC 90 from 2018) with Blurtooth Tethering. Wit...

Regular

Plan Premium Germany   Device Nokia 8 Operating System Android   My Question or Issue Is it possible to use the stream ON option Deutsche Telekom with BT tethering? I'm using a...

663 Views

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