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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111001 Views

26 replies

3 likes

  • 111001 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

223464 Views

143 replies

11 likes

Android
autoplay
bluetooth
  • 223464 Views
  • 143 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

580527 Views

79 replies

3 likes

  • 580527 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478010 Views

577 replies

40 likes

Account
Free
  • 478010 Views
  • 577 replies
  • 40 likes

Mi Spotify no detecta mi sd

Hola, mi nombre es Josué y tengo un Redmi note 4.Mi problema es que Spotify no detecta mi sd. Antes lo hacía, pero ahora no. Tampoco puedo borrar los datos de las canciones que descargué antes cuando detectaba mi sd (los datos están en la sd y Spotif...

Newbie

Hola, mi nombre es Josué y tengo un Redmi note 4. Mi problema es que Spotify no detecta mi sd.  Antes lo hacía, pero ahora no.  Tampoco puedo borrar los datos de las canciones que descar...

621 Views

0 replies

0 likes

  • 621 Views
  • 0 replies
  • 0 likes

Solved!! Music sounds muffled after each and every song, about two seconds into the song

PemiumCountry UsaDevicePixel xl2Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I play my songs the song sounds muffled after 2 seconds.. It comes on loud and then just after a couple seconds goes muffled..it's weird...

Regular

Pemium Country  Usa Device Pixel xl2 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  When I play my songs the song sounds muffled after 2...

LakeBratt

Regular

4048 Views

7 replies

0 likes

  • 4048 Views
  • 7 replies
  • 0 likes

Shuffle play button is missing

PlanFreeCountry USDeviceGOOGLE pixel 2Operating SystemAndroid My Question or Issue I was having trouble playing songs in general, then after I restarted the app my shuffle play button is completely missing. Most of the reason I use the app is to have...

Casual Listener

  Plan Free Country  US Device GOOGLE pixel 2 Operating System Android   My Question or Issue  I was having trouble playing songs in general, then after I restarted the...

Kinderland

Casual Listener

1825 Views

2 replies

0 likes

  • 1825 Views
  • 2 replies
  • 0 likes

Android keeps killing Spotify

PlanPremiumCountry GBDeviceBlackview S8Operating SystemAndroid 7.0 Hello everyone!The last few months everytime i use Spotify and my screen goes black the app is stoping after a few seconds.I tried to uninstall and reinstall the app without result.I ...

Newbie

Plan Premium Country  GB Device Blackview S8 Operating System Android 7.0    Hello everyone! The last few months everytime i use Spotify and my screen goes black the app is s...

663 Views

0 replies

1 likes

  • 663 Views
  • 0 replies
  • 1 likes

Solved!! Android-Can't search a playlist after recent update

PlanPremiumCountry United StatesDeviceSamsung Galaxy J3 EmergeOperating SystemAndroid My Question or Issue Hi there,So I noticed that Spotify on my Samsung Galaxy J3 updated yesterday. Today I went to look up a song in my personal playlist so I didn'...

Gig Goer

Plan Premium Country  United States Device Samsung Galaxy J3 Emerge Operating System Android   My Question or Issue  Hi there, So I noticed that Spotify on my Samsung Galaxy...

Rizefall

Regular

14079 Views

13 replies

5 likes

  • 14079 Views
  • 13 replies
  • 5 likes

Losing music bass after change the volume

PlanPremiumCountry BrazilDeviceSamsung Galaxy S9Operating SystemAndroid Oreo 8.0.0Samsung experience 9.0Spotify 8.4.90.722 My Question or IssueEverytime that I will change the volume, after that the bass go away, this problem is just happening with s...

Newbie

Plan Premium Country  Brazil Device Samsung Galaxy S9 Operating System Android Oreo 8.0.0 Samsung experience 9.0 Spotify 8.4.90.722   My Question or Issue Everytime that I ...

357 Views

0 replies

0 likes

  • 357 Views
  • 0 replies
  • 0 likes

How do disable the "You are listening on..." popups?

PlanPremiumCountryUK DeviceLenovo & Samsung (issue not specific to brand)Operating SystemAndroid and W10 My Question or IssueHow can I disable the very annoying popups that appears after changing the device? (Spotify Connect). For example, I have a T...

Newbie

Plan Premium Country UK  Device Lenovo & Samsung (issue not specific to brand) Operating System Android and W10   My Question or Issue How can I disable the very annoying...

917 Views

0 replies

5 likes

  • 917 Views
  • 0 replies
  • 5 likes

Displays not updating

PlanFree/PremiumCountry USADeviceGoogle Nexus 7 (2013)Operating SystemAndroid 6.01 My Question or Issue For the last several versions of Spotify (and the current one) the various displays do not update. The Album Art display fails to update when it s...

Gig Goer

Plan Free/Premium Country  USA Device Google Nexus 7 (2013) Operating System Android 6.01   My Question or Issue  For the last several versions of Spotify (and the current on...

342 Views

0 replies

0 likes

  • 342 Views
  • 0 replies
  • 0 likes

Dont play this artist

PlanPremiumCountry: EstoniaDeviceLG G2Operating SystemAndroid I know it's available on the iOS phone but its coming to Android and PC?

Regular

Plan Premium Country: Estonia Device LG G2 Operating System Android   I know it's available on the iOS phone  but its coming to Android and PC?  

dinomight

Spotify Star

679 Views

2 replies

0 likes

  • 679 Views
  • 2 replies
  • 0 likes

[Premium] Radio/Stations Thumbs Up/Down Button

PlanPremiumCountry USADeviceSamsung Galaxy 8 My Question or Issue Hi - I see in the "Discover" section of Spotify where the Heart and Block buttons are. There *were* at some point thumb buttons in the Radio/Station section to personalize a station. S...

Newbie

Plan Premium Country  USA Device Samsung Galaxy 8   My Question or Issue  Hi -   I see in the "Discover" section of Spotify where the Heart and Block buttons are. There ...

dinomight

Spotify Star

696 Views

1 replies

1 likes

  • 696 Views
  • 1 replies
  • 1 likes

EXO autoload

PlanPremiumCountry USADevicepixel 3 xlOperating Systemandroid My Question or IssueHas anyone ran into an issue where the Artist EXO would autoload onto spotify? It happens almost every time I leave my phone alone for any given time. I've reset my pho...

Casual Listener

  Plan Premium Country  USA Device pixel 3 xl Operating System android   My Question or Issue Has anyone ran into an issue where the Artist EXO would autoload onto spotify? ...

2haT

Casual Listener

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes

App don't loading after factory reset of my smartphone

PlanPremiumCountry BelgiumDeviceLG G4Operating SystemAndroid 6.0 My Question or Issue Hello, after factory reset of my LG G4, i have reinstalled my apps with Play Store; with some other apps but not all, i have a problem of slowness; but with spotify...

Newbie

Plan Premium Country  Belgium Device LG G4 Operating System Android 6.0   My Question or Issue  Hello, after factory reset of my LG G4, i have reinstalled my apps with Play S...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

New phone won't sync local files from pc

PlanPremiumCountry DeviceSamsung Galaxy Note9Operating SystemAndroid 8.1.0 My Question or Issue Since a couple of days I have my new phone and I've been trying to sync it to my computer so that I can play all my local files on mobile, however, nothin...

Newbie

Plan Premium Country   Device Samsung Galaxy Note9 Operating System Android 8.1.0   My Question or Issue  Since a couple of days I have my new phone and I've been trying to s...

560 Views

0 replies

0 likes

Android 8.1.0
local files not syncing
Samsung Galaxy Note 9
  • 560 Views
  • 0 replies
  • 0 likes

[Android Wear] Offline mode for gym sports etc?

PlanPremium/ Premium FamilyCountryDenmarkDeviceSamsung Note 9 with Fossil Q Explorist (gen3 w. Android Wear 2.0) Operating SystemAndroid 8.1 My Question or IssueDownload music for offline mode, while I'm out running or in the gym. Has this become pos...

Casual Listener

Plan Premium/ Premium Family Country Denmark Device Samsung Note 9 with Fossil Q Explorist (gen3 w. Android Wear 2.0)  Operating System Android 8.1    My Question or Issu...

374 Views

0 replies

0 likes

  • 374 Views
  • 0 replies
  • 0 likes

Login problems with android Spotify app

PlanPremiumCountryuk Device Htc one M8Operating System Android 6.0 Marshmallow My Question or Issue My phone crashed whilst Spotify was in offline mode, i now cannot login back in. it is telling me i need to be online to log back in but i cannot go o...

Casual Listener

Plan Premium Country uk  Device Htc one M8 Operating System Android 6.0 Marshmallow   My Question or Issue  My phone crashed whilst Spotify was in offline mode, i now cannot lo...

dinomight

Spotify Star

1089 Views

5 replies

0 likes

  • 1089 Views
  • 5 replies
  • 0 likes

Impossible to read a playlist when I'm offline

PlanPremiumCountryFrance DeviceXiaomi redmi note 5 Operating SystemAndroid 8.1.0 My Question or Issue Hello Spotify Community, Im ussing spotify premium since more than one year and I always experienced this problem.When I download a song by adding i...

Newbie

Plan Premium Country France   Device Xiaomi redmi note 5   Operating System Android 8.1.0   My Question or Issue   Hello Spotify Community,   Im ussing spotify...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Superuser Contribution Folders on Android

PlanFreeCountry United States & United KingdomDeviceSony Xperia Z1Operating SystemAndroid 5.1.1 My Question or Issue On desktop I have a whole folder structure for my library. In the past I am certain this structure was available on mobile as well bu...

Roadie

Plan Free Country  United States & United Kingdom Device Sony Xperia Z1 Operating System Android 5.1.1   My Question or Issue  On desktop I have a whole folder structure ...

edga

Roadie

3052 Views

6 replies

0 likes

  • 3052 Views
  • 6 replies
  • 0 likes

Cannot load friend's profiles

Whenever I search friendsf names, I can see their profile picture, but when I click to go to their page in the app, I just get stuck at loading. This is on a Pixel 2. The glitch has been there for several days. I've rebooted my phone, cleared the app...

Casual Listener

Whenever I search friendsf names, I can see their profile picture, but when I click to go to their page in the app, I just get stuck at loading. This is on a Pixel 2. The glitch has been there for se...

471 Views

0 replies

1 likes

  • 471 Views
  • 0 replies
  • 1 likes

Videos Crash Spotify for PC

PlanPremiumCountryUSA DevicePCOperating SystemWindows 7 My Question or Issue Whenever I play a Spotify playlist with videos, if I skip the video the song will continue playing. The next song will keep playing too, so I have multiple songs playing at ...

Casual Listener

Plan Premium Country USA  Device PC Operating System Windows 7   My Question or Issue  Whenever I play a Spotify playlist with videos, if I skip the video the song will conti...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Downloaded albums randomly disappear

PlanPremiumCountry Czech RepublicDeviceHonor 10Operating SystemAndroid 9 My Question or Issue The last couple of weeks I have a problem with Offline albums. I downloaded all my albums. But after some time (usually less than 3 days) the albums look li...

Newbie

Plan Premium Country  Czech Republic Device Honor 10 Operating System Android 9   My Question or Issue   The last couple of weeks I have a problem with Offline albums. I dow...

527 Views

0 replies

0 likes

  • 527 Views
  • 0 replies
  • 0 likes