Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210412 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
560614 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
462810 Views
575 replies
39 likes
Premium.Seems to be an Android or Samsung thing (as usual!). Wife's iPhone is fine. My Question or IssueJust want to reiterate what others have said already. So we're now required to use a 'See Discography ' button to get beyond Popular Releases BUT ...
Premium. Seems to be an Android or Samsung thing (as usual!). Wife's iPhone is fine. My Question or Issue Just want to reiterate what others have said already. So we're now required to use...
Music Fan
1560 Views
4 replies
4 likes
PlanPremiumCountryUSA DeviceMoto Gen 3Operating SystemAndroid Well that sucks, because I'm most definitely not all filled up. Also, my phone has well over a gigabyte. I've deleted a ton of albums. The strange thing is that it still lets me download p...
Plan Premium Country USA Device Moto Gen 3 Operating System Android Well that sucks, because I'm most definitely not all filled up. Also, my phone has well over a gigabyte. I'...
Casual Listener
427 Views
1 replies
0 likes
PlanFree/PremiumCountryUSA DeviceGoogle Nexus 7 (2013)Operating SystemAndroid 6.01 My Question or Issue Spotify version 8.4.91.837 was just installed to my device and it does not run at all. The app initially loads and displays the Spotify logo for a...
Plan Free/Premium Country USA Device Google Nexus 7 (2013) Operating System Android 6.01 My Question or Issue Spotify version 8.4.91.837 was just installed to my device...
309 Views
0 replies
0 likes
PlanFreeCountry UAEDeviceHuawei P9Lite,Operating SystemKirin, Android 7.0My Question or Issue I still don't have the IG Story sharing option. I yried to uninstall and reinstall both IG and Spotify and it stil doesn't work.
Plan Free Country UAE Device Huawei P9Lite, Operating System Kirin, Android 7.0 My Question or Issue I still don't have the IG Story sharing option. I yried to uninstall ...
270 Views
0 replies
0 likes
I got a Samsung Galaxy Watch today and I've noticed that after the microphone is engaged (such as after a phone call or using Bixby), spotify automatically carries on playing my music from where I last paused it. Is anybody else experiencing this iss...
I got a Samsung Galaxy Watch today and I've noticed that after the microphone is engaged (such as after a phone call or using Bixby), spotify automatically carries on playing my music from where I la...
544 Views
0 replies
0 likes
PlanPremiumCountry ItalyDeviceOneplus 3tOperating Systemandroid My Question or IssueWith last update the queue button has gone, i cannot find it.
Plan Premium Country Italy Device Oneplus 3t Operating System android My Question or Issue With last update the queue button has gone, i cannot find it.
Community Legend
438 Views
1 replies
0 likes
I have student premium, and have had for years. For some reason lately I have felt a difference in the way my music sounds, and it feels like my spotify is different. I go into my settings to find that many of my settings on my android spotify app sa...
I have student premium, and have had for years. For some reason lately I have felt a difference in the way my music sounds, and it feels like my spotify is different. I go into my set...
Community Legend
479 Views
1 replies
0 likes
PlanPremiumDeviceHuawei Honor 8Operating SystemAndroid 7 My Question or Issue In the app, the buttons to 'like' or remove an artist/song from a daily mix playlist do not appear if there's an artist uploaded video. In the notification, the buttons app...
Plan Premium Device Huawei Honor 8 Operating System Android 7 My Question or Issue In the app, the buttons to 'like' or remove an artist/song from a daily mix playlist do...
Regular
481 Views
2 replies
0 likes
PlanPremiumCountry UkDevice Honor 9Operating SystemAndroid My Question or IssueHow can I get Spotify to keep playing when I'm in another app? E.g. playing Blossom Blast
Plan Premium Country Uk Device Honor 9 Operating System Android My Question or Issue How can I get Spotify to keep playing when I'm in another app? E.g. playing Blossom Blast &...
Community Legend
5561 Views
1 replies
0 likes
PlanPremiumCountry UKDeviceAmazon Echo - latest generation)Operating Systemna My Question or Issue When I ask alexa to shuffle my library or a large playlist (I have one with over 3000 songs I often listen to), it only shuffles the first part (I reck...
Plan Premium Country UK Device Amazon Echo - latest generation) Operating System na My Question or Issue When I ask alexa to shuffle my library or a large playlist (I hav...
459 Views
0 replies
2 likes
PlanPremiumCountry United KingdomDeviceSamsung Galaxy A5Operating SystemAndroid My Question or IssueIt used to be easy as pie to filter a playlist down to songs by just typing the artist name or anything else into the search box. Now it's hidden in t...
Plan Premium Country United Kingdom Device Samsung Galaxy A5 Operating System Android My Question or Issue It used to be easy as pie to filter a playlist down to songs by just ...
Casual Listener
1303 Views
2 replies
3 likes
PlanPremiumCountryNetherlands DeviceSony Xperia XZ PremiumOperating SystemAndroid Pie My Question or IssueWhen I go Library -> Tracks -> Shuffle, most of the time not all tracks are shuffled, but only those of a few artists. It works more like "Give ...
Plan Premium Country Netherlands Device Sony Xperia XZ Premium Operating System Android Pie My Question or Issue When I go Library -> Tracks -> Shuffle, most of the tim...
Casual Listener
724 Views
1 replies
3 likes
Hi, I use the "save" function (represented by a tick) to add the tracks I like to my Library. In an album for instance, I will tick the specific tracks I want to show up in my Library. Say I temporarily need to save some tracks offline for a flight f...
Hi, I use the "save" function (represented by a tick) to add the tracks I like to my Library. In an album for instance, I will tick the specific tracks I want to show up in my Library.&...
340 Views
0 replies
0 likes
PlanPremiumCountry DeviceAndroidOperating System My Question or Issue Hello,Some days ago i bought a new Android Radio (with Spotify App) for my car. Now I'd like to move all my downloaded songs from my computer to my radio. I have no possibility to ...
Plan Premium Country Device Android Operating System My Question or Issue Hello, Some days ago i bought a new Android Radio (with Spotify App) for my car...
351 Views
0 replies
0 likes
PlanFreeCountry AustraliaDeviceSamsung Galaxy 9Operating SystemAndroid 8.0 My Question or IssueMy wife and I have started having an issue with SPotify where, unless we close the app completely, playback will often start after ending a phone call. Bot...
Plan Free Country Australia Device Samsung Galaxy 9 Operating System Android 8.0 My Question or Issue My wife and I have started having an issue with SPotify where, unless we c...
Newbie
1736 Views
2 replies
0 likes
PlanFree/PremiumCountry DeviceHTC One M9Operating SystemAndroid 7.0 My Question or Issue When I receive album recommendations the Listen Now button does nothing, apart from seeing a visual depress. The Dismiss button works. Am I doing something wrong...
Plan Free/Premium Country Device HTC One M9 Operating System Android 7.0 My Question or Issue When I receive album recommendations the Listen Now button does nothing, ap...
264 Views
0 replies
0 likes
PlanPremium Country Netherlands DeviceSony Xperia F5121, 2016Operating SystemAndroid 8.0.0. My Question or IssueJust recently, the Spotify app won't show the artwork anymore, when playing the songs. I only see the standard grey illustration from Spot...
Plan Premium Country Netherlands Device Sony Xperia F5121, 2016 Operating System Android 8.0.0. My Question or Issue Just recently, the Spotify app won't sh...
Casual Listener
1534 Views
1 replies
2 likes
I play my premium Spotify with on my Samsung Galaxy 9 Plus and I cast it to my television.I am having a problem playing my songs on my main playlist in order. I tried making a new playlist... same problem. The shuffle is NOT on. What is happening is ...
I play my premium Spotify with on my Samsung Galaxy 9 Plus and I cast it to my television. I am having a problem playing my songs on my main playlist in order. I tried making a new playlist......
429 Views
0 replies
0 likes
Hello.I have a problem with Spotify on my phone- honor play. Spotify only shows the home screen and does not load any other options. If i try to browse my playlists the widget does not load. Sometimes it stops responding and the only solution is to s...
Hello. I have a problem with Spotify on my phone- honor play. Spotify only shows the home screen and does not load any other options. If i try to browse my playlists the widget does not load. Someti...
Newbie
1258 Views
1 replies
1 likes
PlanPremiumCountrySao Paulo - BrazilDeviceLenovo Motorla Moto G4Operating SystemAndroid Nougat 7.0 My Question or Issue Most of the time I open the application it gives error. I already sent several feedbacks but so far nothing.
Plan Premium Country Sao Paulo - Brazil Device Lenovo Motorla Moto G4 Operating System Android Nougat 7.0 My Question or Issue Most of the time I open the application it gives ...
Regular
505 Views
1 replies
0 likes
