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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 27300 Views
  • 59 replies
  • 23 likes
  • 27300 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870158 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870158 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24689 Views
  • 3 replies
  • 0 likes
  • 24689 Views
  • 3 replies
  • 0 likes

Android

I can't download music when I turn on mobile data.I go to turn on download using cellular,but it still can't work.

  • Regular
  • I can't download music when I turn on mobile data.I go to turn on download using cellular,but it still can't work.  
  • Vivianjn
  • Regular
  • 764 Views
  • 8 replies
  • 0 likes
  • HTC One A9
  • 764 Views
  • 8 replies
  • 0 likes

widget doesnt display current song

just switched from google music. seems like the widget is pretty useless for spotify... I am using google pixel 2, the widget doesnt even show the currently playing song (seems to be 2 songs behind). Is this common? any ideas? It seems the android ve...

  • Casual Listener
  •   just switched from google music.   seems like the widget is pretty useless for spotify... I am using google pixel 2, the widget doesnt even show the currently playing song (seems to be...
  • 502 Views
  • 0 replies
  • 0 likes
  • 502 Views
  • 0 replies
  • 0 likes

USB type C adapter

PlanPremiumCountry PolandDeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0.0 My Question or Issue Hi Guys,so i was thinking about futerproofing my headset system. And by that i mean jump from 3,5 mm jack to usb c headphones. Well not realy becau...

  • Casual Listener
  • Plan Premium Country  Poland Device Samsung Galaxy Note 8 Operating System Android 8.0.0   My Question or Issue  Hi Guys, so i was thinking about futerproofing my headset sy...
  • 668 Views
  • 0 replies
  • 0 likes
  • OTG
    USB C
  • 668 Views
  • 0 replies
  • 0 likes

Songs keep skipping!

PlanPremiumCountry DeviceSamsung Galaxy S6 Operating SystemAndroid version 7.0 Songs continue to skip by themselves. I have removed and re-installed the app and it works for the day and it happens again and again. This was also happening in the web p...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy S6  Operating System Android version 7.0  Songs continue to skip by themselves. I  have removed and re-installed the app ...
  • Jessy0775
  • Casual Listener
  • 686 Views
  • 2 replies
  • 0 likes
  • Samsung S6
    skipping
    skips
  • 686 Views
  • 2 replies
  • 0 likes

Equalizer bug

PlanPremiumDeviceSamsung Galaxy S9Operating System Android OreoMy Question or Issue Whenever my audio is interrupted by any other application, the quality of audio gets really bad when Spotify resumes playing music. The only way to solve it is to for...

  • Newbie
  • Plan Premium Device Samsung Galaxy S9 Operating System  Android Oreo My Question or Issue  Whenever my audio is interrupted  by any other application,  the quality of ...
  • 372 Views
  • 0 replies
  • 0 likes
  • 372 Views
  • 0 replies
  • 0 likes

Radio - not working (Premium user)

Hi, I have been looking for an answer for this for a long time, but all the topic I found were from free users who reported radio not working for them on the phone. I subscribe and pay, however since the update I have no option to play radio on my ph...

  • Casual Listener
  • Hi,   I have been looking for an answer for this for a long time, but all the topic I found were from free users who reported radio not working for them on the phone.    I subscrib...
  • sterymixer
  • Casual Listener
  • 464 Views
  • 2 replies
  • 0 likes
  • 464 Views
  • 2 replies
  • 0 likes

Download button clicked but nothing happens

Plan: Premium Country: USA Device: LG V30 Operating System: Android 8.0.0 My Question or IssueWhen I click the download slider in the album screen nothing happens. If I go out and back in the slider is no longer slid. Similar if I try to click Save f...

  • Newbie
  • Plan: Premium   Country: USA   Device: LG V30   Operating System: Android 8.0.0     My Question or Issue When I click the download slider in the album scree...
  • 767 Views
  • 0 replies
  • 2 likes
  • 767 Views
  • 0 replies
  • 2 likes

Superuser Contribution Spotify does not repeat from the top of a playlist

PlanPremiumCountryUSofA DeviceGoogle Pixel (the OG one)Operating SystemAndroid 9 Pie, Fedora Linux 28 My Question or IssueWhy on Zeus's good Earth does Spotify not repeat from the top of a playlist?I start a playlist (that I've deftly crafted and cur...

  • Newbie
  • Plan Premium Country USofA   Device Google Pixel (the OG one) Operating System Android 9 Pie, Fedora Linux 28   My Question or Issue Why on Zeus's good Earth does Spotify not rep...
  • Peter
  • Spotify Legend
  • 838 Views
  • 1 replies
  • 1 likes
  • bug
    bug report
    playlist bug
    playlist issue
    repeat
    repeat issue
  • 838 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot open albums or see all artists allbums - says i'm offline

PlanPremiumCountry DeviceHuawei P20 ProOperating System(Android 8.) My Question or Issue I have an issue with Spotify App v 8.4.75.670 armV7.Basically I cannot enter album to see song's list of an artist, or/and cannot display a list of all artist al...

  • Casual Listener
  • Plan Premium Country   Device Huawei P20 Pro Operating System (Android 8.)   My Question or Issue   I have an issue with Spotify App v 8.4.75.670 armV7. Basically I cannot ...
  • Peter
  • Spotify Legend
  • 3566 Views
  • 1 replies
  • 1 likes
  • 3566 Views
  • 1 replies
  • 1 likes

Dead playlist

My Question or IssueI followed a playlist called Popchill Out. The playlist used to update itself, addings new songs and deleting some every often. But after some major updates, it no longer have new songs. The songs are the same every day. Is there ...

  • Casual Listener
  • My Question or Issue I followed a playlist called Popchill Out.  The playlist used to update itself, addings new songs and deleting some every often.  But after some major updates, it no l...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify CRASHING

PlanPremiumCountry BRAZILDeviceSamsung Galaxy S8 PlusOperating SystemAndroid Oreo My Question or Issue Since last 2 uptades (Now I'm using version 8.4.77.779) Spotify just crashes after 15 ou 20 seconds. Its not possible to listen any music since eve...

  • Casual Listener
  • Plan Premium Country  BRAZIL Device Samsung Galaxy S8 Plus Operating System Android Oreo   My Question or Issue  Since last 2 uptades (Now I'm using version 8.4.77.779) ...
  • Peter
  • Spotify Legend
  • 583 Views
  • 1 replies
  • 0 likes
  • 583 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing and/or working

PlanPremiumCountry NetherlandsDeviceSamsung Galaxy S6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue For the last three days, Spotify randomly (mostly just after a few seconds) stops playing a song or crashes completely. ...

  • Newbie
  • Plan Premium Country  Netherlands Device Samsung Galaxy S6 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  For the last three days, Spot...
  • Peter
  • Spotify Legend
  • 380 Views
  • 2 replies
  • 0 likes
  • 380 Views
  • 2 replies
  • 0 likes

Superuser Contribution Issue with loading albums

PlanPremium 8.4.75.670CountryAustriaDeviceSamsung Note 8Operating SystemAndroid 8 My Question or IssueNot quite sure when the issue first appeard but I currently hace to select an album twice to get it to load. When I click on an album the first time...

  • Newbie
  • Plan Premium 8.4.75.670 Country Austria Device Samsung Note 8 Operating System Android 8   My Question or Issue Not quite sure when the issue first appeard but I currently hace to sele...
  • Peter
  • Spotify Legend
  • 497 Views
  • 1 replies
  • 1 likes
  • 497 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify tells me I'm offline but I'm not.

Hello,I got a googl pixel 2 and occasionally my Spotify will say I'm offline and I definitely have internet and the box to turn that on and off is definitely set to be online. The only way I can fix this is uninstall the app and reinstalled. Any help...

  • Newbie
  •  Hello, I got a googl pixel 2 and occasionally my Spotify will say I'm offline and I definitely have internet and the box to turn that on and off is definitely set to be online. The only way I ...
  • Peter
  • Spotify Legend
  • 574 Views
  • 1 replies
  • 1 likes
  • 574 Views
  • 1 replies
  • 1 likes

Sound goes down when another in app makes a sound

I like to listen to music on spotify while I learn languages with Duolingo. But it us pretty annoying that the volume keeps changeing for a split second when ever Duolingo makes a sound. I put the volume low enough to understand the other app, i dont...

  • Newbie
  • I like to listen to music on spotify while I learn languages with Duolingo. But it us pretty annoying that the volume keeps changeing for a split second when ever Duolingo makes a sound. I put the vo...
  • 612 Views
  • 0 replies
  • 1 likes
  • 612 Views
  • 0 replies
  • 1 likes

Spotify App Stops Music While Playing

Hi,So i have an Oppo phone (android) and whenever i start a session of listening to music maybe after the first or fourth song while it's still playing it will stop, and when i go to the app it shows a black screen with the options of Play/Pause/Skip...

  • Newbie
  • Hi, So i have an Oppo phone (android) and whenever i start a session of listening to music maybe after the first or fourth song while it's still playing it will stop, and when i go to the app it sho...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Suggested songs and advert's

I would like a legal statement specifically on Spotify use of suggested songs and advertisements. I am tired I'm being forced to listen to suggested songs. They take up 50% of what I listen to. Are completely unrelated to the genre that I'm currently...

  • Newbie
  • I would like a legal statement specifically on Spotify use of suggested songs and advertisements. I am tired I'm being forced to listen to suggested songs. They take up 50% of what I listen to. Are c...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Favorite Songs Are Missing

I recently made the switch to Spotify and have encountered nothing but problems. I'm running the version with "Favorite Songs" instead of a normal Library like everyone else I know. I was getting used to the system and noticed on the Android app that...

  • Newbie
  • I recently made the switch to Spotify and have encountered nothing but problems. I'm running the version with "Favorite Songs" instead of a normal Library like everyone else I know. I was getting use...
  • 1984 Views
  • 0 replies
  • 1 likes
  • 1984 Views
  • 0 replies
  • 1 likes

Album play

PlanFree My Question or IssueWhen I choose an album and press "shuffle play" Spotify includes in the playing queue tracks from other albums too. Why? Is it normal? In the past I only got played tracks from the chosen album. Thanks.

  • Regular
  • Plan Free   My Question or Issue When I choose an album and press "shuffle play" Spotify includes in the playing queue tracks from other albums too. Why? Is it normal? In the past I only got...
  • 181 Views
  • 0 replies
  • 0 likes
  • 181 Views
  • 0 replies
  • 0 likes

Superuser Contribution Repeat button moved from now playing screen

PlanPremiumCountry USADeviceGoogle Pixel 2Operating SystemAndroid I just updated to Android version 9, and my Spotify version is 8.4.67.886 armV7. Today when I went to play some music, I noticed some interface changes. Specifically on the Playing scr...

  • Regular
  • Plan Premium Country  USA Device Google Pixel 2 Operating System Android   I just updated to Android version 9, and my Spotify version is 8.4.67.886 armV7. Today when I went t...
  • dbeeve2707
  • Casual Listener
  • 3052 Views
  • 13 replies
  • 18 likes
  • 3052 Views
  • 13 replies
  • 18 likes