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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842830 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842830 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14351 Views
  • 1 replies
  • 0 likes
  • 14351 Views
  • 1 replies
  • 0 likes

Max songs not reached but can't download more

PlanPremiumCountry Germany DeviceHuawei mate 10 proOperating SystemAndroid 8.0 My Question or Issue Had some Playlist and albums downloaded.Downloaded the perry rhodan silver editions as far as possible. Heard the downloaded and deleted afterwards.Wa...

  • Casual Listener
  •   Plan Premium Country  Germany  Device Huawei mate 10 pro Operating System Android 8.0   My Question or Issue  Had some Playlist and albums downloaded. Downloade...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Settings Keep Resetting

Plan: PremiumCountry: United States Device: Samsung Galaxy S6Operating System: Android 7.0I've noticed that whenever I reopen the app I find that some of my settings and options have reverted to their default settings. Most often it is Streaming Qual...

  • Newbie
  • Plan: Premium Country: United States   Device: Samsung Galaxy S6 Operating System: Android 7.0 I've noticed that whenever I reopen the app I find that some of my settings and opti...
  • mc-f8f6mim_vc
  • Casual Listener
  • 733 Views
  • 3 replies
  • 1 likes
  • 733 Views
  • 3 replies
  • 1 likes

What happened to shuffle mode?

PlanFreeCountryUK DeviceBush Spira D5Operating SystemAndroid 7.0 My Question or Issue What happened to shuffle mode? I accept that on free Spotify you can't select individual songs and that's fine but ever since they changed how the apps look every t...

  • Newbie
  • Plan Free Country UK  Device Bush Spira D5 Operating System Android 7.0   My Question or Issue   What happened to shuffle mode? I accept that on free Spotify you can't select...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Ordre morceaux dans playlist Android

Bonjour à tous, Je suis sur appli android Après avoir sélectionné mes titres dans ma nouvelle playlist, j'ai envie de changer l'ordre des morceaux. C'est impossible ??? Merci pour votre aide !

  • Newbie
  • Bonjour à tous,   Je suis sur appli android    Après avoir sélectionné mes titres dans ma nouvelle playlist, j'ai envie de changer l'ordre des morceaux.   C'est impossible ?...
  • 344 Views
  • 0 replies
  • 0 likes
  • 344 Views
  • 0 replies
  • 0 likes

App continuously warns I need to upgrade to Android 4.1 or higher with Android 8.0

PlanPremiumCountry SWITZERLAND DeviceSamsung Galaxy 9 DuoOperating SystemAndroid Oreo My Question or Issue The current version of Spotify has a conflict with the latest Android version available for my device

  • Newbie
  •   Plan Premium Country  SWITZERLAND  Device Samsung Galaxy 9 Duo Operating System Android Oreo   My Question or Issue  The current version of Spotify has a co...
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Não consigo entrar no Spotify pelo android

Ao logar no aplicativo do Spotify pelo facebook eu recebo a seguinte mensagem "Estamos com problemas tente de novo mais tarde", estou com esse problema a 3 dias, porém em outros aparelhos eu consigo entrar normalmente, já exclui o aplicativo e reinst...

  • Newbie
  • Ao logar no aplicativo do Spotify pelo facebook eu recebo a seguinte mensagem "Estamos com problemas tente de novo mais tarde", estou com esse problema a 3 dias, porém em outros aparelhos eu consigo ...
  • Sawlyn
  • Newbie
  • 689 Views
  • 2 replies
  • 2 likes
  • 689 Views
  • 2 replies
  • 2 likes

Streaming quality switch to "auto" all he time

PlanPremiumCountry Malaysia DeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or Issue Streaming quality switch to "auto" Automatically , i need to change it to very high quality every time I log in to the app. Is this a bug??? It's annoying!!

  • Newbie
  • Plan Premium Country  Malaysia  Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue  Streaming quality switch to "auto" Automatically , i need to chan...
  • 231 Views
  • 0 replies
  • 1 likes
  • 231 Views
  • 0 replies
  • 1 likes

Ducking

PlanPremiumCountryUSA DeviceMotorola Droid Turbo 2Operating SystemAndroid 7 My Question or IssueMusic is ducking even with no notifications being sent. I am using stock audio controls (no 3rd party audio manager). I have tried disabling Spotify EQ, c...

  • Newbie
  • Plan Premium Country USA  Device Motorola Droid Turbo 2 Operating System Android 7   My Question or Issue Music is ducking even with no notifications being sent. I am using stock...
  • 433 Views
  • 0 replies
  • 0 likes
  • 433 Views
  • 0 replies
  • 0 likes

Maximum volume too low

For some reason the max volume on Spotify is lower than on other apps. When I listen to music on some standard mp3 player app or on youtube, the max volume is a lot higher than on Spotify, this always bothered me. Why is that, is this supposed to be ...

  • Casual Listener
  • For some reason the max volume on Spotify is lower than on other apps. When I listen to music on some standard mp3 player app or on youtube, the max volume is a lot higher than on Spotify, this alway...
  • neeno
  • Casual Listener
  • 930 Views
  • 2 replies
  • 1 likes
  • 930 Views
  • 2 replies
  • 1 likes

Podcast, explore and search not working

PlanPremiumCountryMéxico Device(LG G3 Stylus)Operating System(Android Lollipop 5.0.2.) My Question or IssueExplore, Podcast, and Search Tab are not working. The oflfline option is obviously deactivated and all data usage options are active for spotif...

  • Casual Listener
  • Plan Premium Country México  Device (LG G3 Stylus) Operating System (Android Lollipop 5.0.2.)   My Question or Issue Explore, Podcast, and Search Tab are not working. The oflfline...
  • 852 Views
  • 0 replies
  • 0 likes
  • 852 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Radio autoplay when playlists end

For the past few days, whenever I get to the end of a playlist or album, instead of simply ending, it will begin playing a radio station based of the playlist I just listened to. Is this a glitch or a new feature, and either way how do I get it to st...

  • Regular
  • For the past few days, whenever I get to the end of a playlist or album, instead of simply ending, it will begin playing a radio station based of the playlist I just listened to. Is this a glitch or ...
  • SVBestille
  • Newbie
  • 133328 Views
  • 222 replies
  • 22 likes
  • 133328 Views
  • 222 replies
  • 22 likes

Premium paid, still no premium

Plan/PremiumCountry EstoniaDeviceXiaomi Mi mix 2Operating SystemAndroid 8 My Question or Issue Made the payment by PayPal, but still no premium. Made several restarts.

  • Newbie
  • Plan /Premium Country  Estonia Device Xiaomi Mi mix 2 Operating System Android 8   My Question or Issue  Made the payment by PayPal, but still no premium. Made several restar...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Solved!! Can't log in when spotify is set to offline.

PlanPremiumCountry CanadaDeviceLG G3, Sony Aqua m2, Pixel 2.Operating SystemAndroid from 5 to 8 My Question or Issue When i set spotify to offline mode, the next time i start spotify will ask me to log in- but the log in will not be accepted because ...

  • Casual Listener
  •   Plan Premium Country  Canada Device LG G3, Sony Aqua m2, Pixel 2. Operating System Android from 5 to 8   My Question or Issue  When i set spotify to offline mode, the...
  • systembanger
  • Casual Listener
  • 1176 Views
  • 2 replies
  • 0 likes
  • 1176 Views
  • 2 replies
  • 0 likes

Can't play specific song in playlist filter

This issue started last night out of no where. When I filter songs and choose the first song in the filtered list, it will not play the selected song. Instead, the first song on my playlist with the added filter will start playing. If I choose the se...

  • Regular
  • This issue started last night out of no where. When I filter songs and choose the first song in the filtered list, it will not play the selected song. Instead, the first song on my playlist with the ...
  • thisguy33333
  • Casual Listener
  • 2356 Views
  • 23 replies
  • 10 likes
  • 2356 Views
  • 23 replies
  • 10 likes

Sorting podcasts by unplayed results in error

Premium user, USA, Samsung Galaxy S8 on Android Oreo. Spotify and device up to date. I'm trying to sort my podcasts by "unplayed," as I always do, but for some reason now when I try, I get a message saying "An error occurred." It's happening on all t...

  • Regular
  • Premium user, USA, Samsung Galaxy S8 on Android Oreo. Spotify and device up to date.    I'm trying to sort my podcasts by "unplayed," as I always do, but for some reason now when I try, I...
  • suzisunshine
  • Regular
  • 713 Views
  • 4 replies
  • 2 likes
  • 713 Views
  • 4 replies
  • 2 likes

Play on Filtered Playlist

PlanPremiumCountryBrazil DeviceMoto G5SOperating SystemAndroid 7.1.1 My Question or IssueWhen I try to play songs using the search button on the playlist, it does not work properly and play a song that is not on the screen.

  • Newbie
  • Plan Premium Country Brazil  Device Moto G5S Operating System Android 7.1.1   My Question or Issue When I try to play songs using the search button on the playlist, it does not wo...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

The volume goes up and down again, some times stop

PlanPremiumCountryusa Devicesamsung galaxy note 4Operating Systemandroid 6.0.1 My Question or Issue Every time I listen to songs on my galaxy note 4, the volume goes up and down again, some times stop. Even on My desk with good internet speed. Withou...

  • Casual Listener
  • Plan Premium Country usa  Device samsung galaxy note 4 Operating System android 6.0.1   My Question or Issue   Every time I listen to songs on my galaxy note 4, the volume go...
  • 161 Views
  • 0 replies
  • 0 likes
  • 161 Views
  • 0 replies
  • 0 likes

Spotify turns shuffle and repeat off when selecting new songs

For the past few days I've been having this problem. I'll select a song and set shuffle and repeat on. Then I'll go to a different playlist or album and select a new song, and Spotify has turned shuffle and repeat off. It also happens sometimes when ...

  • Casual Listener
  • For the past few days I've been having this problem. I'll select a song and set shuffle and repeat on. Then I'll go to a different playlist or album and select a new song, and Spotify has turned shuf...
  • mhbjo
  • Newbie
  • 695 Views
  • 3 replies
  • 5 likes
  • 695 Views
  • 3 replies
  • 5 likes

SD-Card Problem after Device Reboot

PlanPremiumCountryGermany DeviceSamsung Galaxy S8Operating SystemAndroid 8 Dear Spotify Team,i don't know why, but everytime my device is restarted, the standard storage location of the Spotify offline Data changes back to internal storage instead of...

  • Newbie
  •   Plan Premium Country Germany  Device Samsung Galaxy S8 Operating System Android 8   Dear Spotify Team, i don't know why, but everytime my device is restarted, the standard...
  • 415 Views
  • 0 replies
  • 3 likes
  • 415 Views
  • 0 replies
  • 3 likes

Superuser Contribution Playlist naming - why is it blank by default?

It used to be so that when you created a new playlist, it suggested the name in "Artist name - album name" format. Now this has changed: for a while the name field has been blank. Why? This is a problem for example when you're on the move or if you d...

  • Newbie
  • It used to be so that when you created a new playlist, it suggested the name in "Artist name - album name" format. Now this has changed: for a while the name field has been blank. Why?   This ...
  • Chris
  • Spotify
  • 888 Views
  • 1 replies
  • 0 likes
  • 888 Views
  • 1 replies
  • 0 likes