Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387811 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFreeCountry USADeviceS9+Operating SystemAndroid Oreo My Question or Issue When someone shares a link with me, it opens spotify and then nothing happens. No music plays. There's nothing to make the music play. Only way I can get anything to happen...
Plan Free Country USA Device S9+ Operating System Android Oreo My Question or Issue When someone shares a link with me, it opens spotify and then nothing happens. No...
415 Views
0 replies
1 likes
Plan: PremiumDevice: Huawei P10 Lite (android 8.0 I have a rather annoying problem with my spotify app. I have a decent collection of saved music on my device and it has been set to be saved to my SD card. Spotify however "forgets" this with each res...
Plan: Premium Device: Huawei P10 Lite (android 8.0 I have a rather annoying problem with my spotify app. I have a decent collection of saved music on my device and it has been set to be sav...
Music Fan
865 Views
2 replies
2 likes
PlanPremiumCountry Czech RepublicDeviceSamsungOperating SystemAndroid My Question or Issue Hi!I have my songs sorted in playlists and I can shuffle the songs in the playlists, but as I've noticed, there's no shuffle all button. Is there any way you c...
Plan Premium Country Czech Republic Device Samsung Operating System Android My Question or Issue Hi! I have my songs sorted in playlists and I can shuffle the songs in t...
416 Views
0 replies
0 likes
PlanPremiumCountrySwitzerland DeviceSamsung Galaxy s9Operating System Android 8.0 My Question or IssueI can't find the search bar or sorting function. Can't I just scroll up in a playlist and it should be shown? I'm using Spotify for many years and o...
Plan Premium Country Switzerland Device Samsung Galaxy s9 Operating System Android 8.0 My Question or Issue I can't find the search bar or sorting function. Can't I just ...
Casual Listener
1379 Views
2 replies
1 likes
Since i updatet to Android 9 i am not able to skip a song via bluetooth speaker.Sometimes it is working but sometimes the track is just stopping for two seconds and playing further from the place where i klicked the ">>|" button on my bluetooth speak...
Since i updatet to Android 9 i am not able to skip a song via bluetooth speaker. Sometimes it is working but sometimes the track is just stopping for two seconds and playing further from the...
919 Views
0 replies
1 likes
PlanPremiumCountryCanada DeviceHuawei Mate P20 ProOperating SystemEMUI9.0/Android 9 My Question or IssueI can't seem to get the Music Controls to appear on the lock screen of the Huawei Mate P20 Pro no matter what I do. I've researched multiple solut...
Plan Premium Country Canada Device Huawei Mate P20 Pro Operating System EMUI9.0/Android 9 My Question or Issue I can't seem to get the Music Controls to appear on the lock scre...
Casual Listener
1788 Views
1 replies
1 likes
so recently i just got a spotify premium card because after using the free app (which is inferior) i decided to check it out. So are you telling me you guys dont have song sorting, the queue, or proper shuffling on the free app so you could move to t...
so recently i just got a spotify premium card because after using the free app (which is inferior) i decided to check it out. So are you telling me you guys dont have song sorting, the qu...
368 Views
0 replies
0 likes
PlanPremiumCountry FranceDeviceMoto G5 plus, Pixel 3Operating SystemAndroid 6, 7, 8, 9 My Question or IssueI have been using Spotify on Android for several years on several devices. All of them have had the same issue : when starting the app , the ap...
Plan Premium Country France Device Moto G5 plus, Pixel 3 Operating System Android 6, 7, 8, 9 My Question or Issue I have been using Spotify on Android for several years on seve...
322 Views
0 replies
0 likes
I want to increase the sound of the volume... Im at max and it sound very quiet... And im not talking about increasing the freakin bass... I listen to punk rock and metal... The apps is clearly not meant to listen to this type of music... I want loud...
I want to increase the sound of the volume... Im at max and it sound very quiet... And im not talking about increasing the freakin bass... I listen to punk rock and metal... The apps is clear...
Music Fan
5759 Views
4 replies
4 likes
PlanPremiumCountry SwedenDeviceSamsung S7 EdgeOperating SystemAndroid 8.0 My Question or Issue If I follow a playlist and want to add it as my own so I can customize and add music, how do I do it?
Plan Premium Country Sweden Device Samsung S7 Edge Operating System Android 8.0 My Question or Issue If I follow a playlist and want to add it as my own so I can customiz...
Regular
808 Views
4 replies
0 likes
For 3 YEARS I have patiently waited for Spotify to add a feature to disable the fact that the album art replaces your wallpaper. Some albums have explicit art and generally, I'd rather have my original wallpaper. Google Play Music has had it for year...
For 3 YEARS I have patiently waited for Spotify to add a feature to disable the fact that the album art replaces your wallpaper. Some albums have explicit art and generally, I'd rather have m...
1319 Views
0 replies
16 likes
PlanPremiumCountryBrazilDeviceMoto G 4 Play Operating SystemAndroid 7.1.1 Hi, guys. I have a problem with the app, is basically:When I click in a menu for open, the app don't open the Menu and after it closes alone. I've reinstalled, but the problem ...
Plan Premium Country Brazil Device Moto G 4 Play Operating System Android 7.1.1 Hi, guys. I have a problem with the app, is basically: When I click in a menu for open, the app ...
329 Views
0 replies
0 likes
PlanPremiumCountryUSADeviceLG V30Operating SystemAndroid 8.0 My Question or Issue Ever since yesterday the app on my android phone has been extremely buggy. Taking a long time to start songs back up after pausing, menus take an extremely long time to...
Plan Premium Country USA Device LG V30 Operating System Android 8.0 My Question or Issue Ever since yesterday the app on my android phone has been extremely buggy. Taking a lon...
Music Fan
916 Views
6 replies
0 likes
PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+Operating SystemAndroid 8.0.0Spotify Version8.4.88.150 My Question or IssueSpotify will rotate in all settings except the playback viewing mode (where the album cover is shown). I've downloaded t...
Plan Premium Country United States Device Samsung Galaxy S9+ Operating System Android 8.0.0 Spotify Version 8.4.88.150 My Question or Issue Spotify will rotate in all settings except...
1724 Views
0 replies
26 likes
PlanPremiumCountry ColombiqDevice Huawei Honor 8xOperating SystemAndroid oreo 8.1 My Question or Issue I want to see the entire lockscreen the music i am listening, it shows just a bar a little bar and i want to see the entire lockscreen with the mus...
Plan Premium Country Colombiq Device Huawei Honor 8x Operating System Android oreo 8.1 My Question or Issue I want to see the entire lockscreen the musi...
740 Views
0 replies
2 likes
PlanPremiumCountry ItalyDeviceRedmi Note 4Operating System Androdi 7.0 NRD90M My Question or Issue Hello, So my account as been hacked left and right and they had to re-set my subscription with consequent loss of downloaded songs. In reading other to...
Plan Premium Country Italy Device Redmi Note 4 Operating System Androdi 7.0 NRD90M My Question or Issue Hello, So my account as been hacked left and right ...
Community Legend
1054 Views
9 replies
0 likes
PlanPremiumCountryBrazil DeviceGalaxy S9+Operating SystemAndroid Oreo 8.0 My Question or IssueI'm in offline mode and I search for some artist I have plenty of musics downloaded and I hit play on the first song of the list found.When the first song e...
Plan Premium Country Brazil Device Galaxy S9+ Operating System Android Oreo 8.0 My Question or Issue I'm in offline mode and I search for some artist I have plenty of musics ...
Community Legend
316 Views
1 replies
0 likes
PlanPremiumCountryPhilippines DeviceXiaomi Mi A2Operating SystemAndroid My Question or IssueHello, when I'm listening to my daily mix and it reaches the end of the list, it does not keep loading songs, why is this fault?
Plan Premium Country Philippines Device Xiaomi Mi A2 Operating System Android My Question or Issue Hello, when I'm listening to my daily mix and it reaches the end of the lis...
Community Legend
300 Views
1 replies
0 likes
DeviceXiaomi Redmi s2Operating SystemAndroid Oreo My Question or IssueI really have a weird Issue with my Spotify, i made my own playlist a couple of weeks ago but can't seem to add it as a short cut on my home screen all the other ( not self created...
Device Xiaomi Redmi s2 Operating System Android Oreo My Question or Issue I really have a weird Issue with my Spotify, i made my own playlist a couple of weeks ago b...
Community Legend
388 Views
1 replies
0 likes
PlanFreeOperating SystemAndroid Oreo My Question or IssueHey there, i currently use the spotify free plan. Therefore, I can´t play local files on my android smartphone. I am desperate to play my loal music on android with spotify. Thats why I probadl...
Plan Free Operating System Android Oreo My Question or Issue Hey there, i currently use the spotify free plan. Therefore, I can´t play local files on my android smartphone. I a...
Community Legend
1542 Views
1 replies
0 likes
