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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

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cohendylan1

Music Fan

196194 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196194 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

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Anne-Mette

Visitor

537992 Views

78 replies

3 likes

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  • 78 replies
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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444073 Views

565 replies

37 likes

Account
Free
  • 444073 Views
  • 565 replies
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Alexa doesnt play spotify

I connected my premium spotify account with alexa, but alexa refuses to play spotify. She keeps saying i need to connect my spotifiy account with alexa app. I already tried reinstalling everything, nothing helps.. PremiumCountry Switzerland DeviceGal...

Newbie

I connected my premium spotify account with alexa, but alexa refuses to play spotify. She keeps saying i need to connect my spotifiy account with alexa app. I already tried reinstalling everything, n...

DamienRais

Newbie

501 Views

1 replies

0 likes

  • 501 Views
  • 1 replies
  • 0 likes

Autoplay for Bluetooth No Longer Works

PlanPremiumCountry USDeviceSamsung S6 Operating SystemAndroid 7.0 My Question or IssueAs of December, Spotify worked correctly: I would get in the car, and Spotify would automatically play where I left off once Bluetooth was connected. I have since f...

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Plan Premium Country  US Device Samsung S6  Operating System Android 7.0   My Question or Issue As of December, Spotify worked correctly: I would get in the car, and Spotify ...

456 Views

0 replies

0 likes

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Renaming entries in the user's library

Plan Premium My Question or Issue When one adds an album to the local library, that entry may be listed under the name of the album, the given name/surname of the composer, the given name/surname of the performer, etc. Thus, even though the library e...

Casual Listener

Plan Premium   My Question or Issue  When one adds an album to the local library, that entry may be listed under the name of the album, the given name/surname of the composer, the given ...

360 Views

0 replies

0 likes

  • 360 Views
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Play artist radio using Google assistant

I'm using Spotify family premium in a Google speaker. When I ask for an artist radio, or 'music like [artist name]' Spotify will play the artist radio mix or the 'This is [artist name]' playlist. This results in only songs by the artist. Is it possib...

Newbie

I'm using Spotify family premium in a Google speaker. When I ask for an artist radio, or 'music like [artist name]' Spotify will play the artist radio mix or the 'This is [artist name]' playlist. Thi...

717 Views

0 replies

4 likes

  • 717 Views
  • 0 replies
  • 4 likes

Artist text bugged

PlanPremiumCountry DeviceOnePlus 6 OxygenOS 9.0.3 Operating SystemOxygenOS 9.0.3 My Question or Issue Since my Spotify app updated to 8.4.89.515, I have noticed that a lot of the text when looking at an artist's page appears to be written over eachot...

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Plan Premium Country   Device OnePlus 6 OxygenOS 9.0.3   Operating System OxygenOS 9.0.3   My Question or Issue  Since my Spotify app updated to 8.4.89.515, I have noti...

Brunelicia

Community Legend

492 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Android Auto Unable to Browse albums on Spotify

PlanPremiumCountry USDeviceSamsung Galaxy Note 9Operating SystemAndroid OreoMy Question or IssueAndroid auto is unable to browse albums on spotify. This issue has been going along for quite a while. There were several updates which did not address th...

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Plan Premium Country  US Device Samsung Galaxy Note 9 Operating System Android Oreo My Question or Issue Android auto is unable to browse albums on spotify. This issue has been going al...

525 Views

0 replies

3 likes

  • 525 Views
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  • 3 likes

Home page keeps showing the same song

For the last couple months the same "more like this song" has been on my home screen despite me not having listened to the song or the band more than maybe a single day way back. I'm wondering if there's a way to refresh the page or block the artist ...

Casual Listener

For the last couple months the same "more like this song" has been on my home screen despite me not having listened to the song or the band more than maybe a single day way back. I'm wondering if the...

BorealSunrise

Casual Listener

445 Views

2 replies

0 likes

  • 445 Views
  • 2 replies
  • 0 likes

Pop-up menu not loading on spotty connection

PlanPremiumCountryAustralia Device(Samsung Galaxy Note 4)Operating System(Android (Touchwiz) 6.0.1)My Question or IssueHow come the pop-up menu has to load every time there's an internet connection? Why is it quicker for me to turn my internet off so...

Casual Listener

Plan Premium Country Australia  Device (Samsung Galaxy Note 4) Operating System (Android (Touchwiz) 6.0.1) My Question or Issue How come the pop-up menu has to load every time there's a...

324 Views

0 replies

0 likes

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Offline mode on. Get thrown out. Can’t log back in. Try workaround. Lose all downloads.

@Community Managers This issue has been raised before, but it seems the threads aren’t monitored as nothing was ever done about it. See, it was marked as solved here https://community.spotify.com/t5/Accounts/can-t-log-in-because-it-says-i-m-offline/t...

Casual Listener

@Community Managers   This issue has been raised before, but it seems the threads aren’t monitored as nothing was ever done about it.  See, it was marked as solved here https://community....

tcorbin594

Casual Listener

693 Views

1 replies

0 likes

  • 693 Views
  • 1 replies
  • 0 likes

Browse playlist when video is playing

How can I browse my playlist (queue) when a video is playing? When a video is playing, I have a "share" icon in the top right corner (where the three dots usually are) and cannot see the play queue icon anywhere. I have tried disabling videos to get ...

Casual Listener

How can I browse my playlist (queue) when a video is playing? When a video is playing, I have a "share" icon in the top right corner (where the three dots usually are) and cannot see the play queue i...

395 Views

0 replies

0 likes

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[Mobile] Remove the Shuffle / Play Button

Country FranceDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue https://community.spotify.com/t5/Android/daily-mixes-showing-up-with-only-shuffle-play/td-p/4652319 Please help us !!

Casual Listener

Country  France Device Samsung Galaxy S7 Operating System Android    My Question or Issue  https://community.spotify.com/t5/Android/daily-mixes-showing-up-with-only-shuffl...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
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Discord/Spotify Activity

PlanPremiumCountry New ZealandDevice(Samsung Galaxy 8+)Operating System(Android) My Question or Issue I cant seem to get my activity to show up on discord while playing music on my phone. It shows whats playing only when I have discord opened on my c...

Newbie

Plan Premium Country  New Zealand Device (Samsung Galaxy 8+) Operating System (Android)   My Question or Issue  I cant seem to get my activity to show up on discord while pla...

679 Views

0 replies

0 likes

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Spotify plays music after call ( Galaxy Watch )

PlanFamilyCountry BelgiumDeviceGalaxy watchOperating SystemTizen 4.0.0.1VersionR800XXU1BRK3 My Question or IssueWhenever I use spotify on my watch and close the app completely it still plays my music after a call! So this happens when the app is comp...

Newbie

Plan Family Country  Belgium Device Galaxy watch Operating System Tizen 4.0.0.1 Version R800XXU1BRK3   My Question or Issue Whenever I use spotify on my watch and close the app ...

488 Views

0 replies

2 likes

  • 488 Views
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  • 2 likes

App closing down when creating Libary

PlanPremiumCountry EnglandDeviceSamsung Galaxy 9 My Question or IssueI've used Spotify before and overall I loved it but now I've come back and decided to have a new account so now I'm saving albums to my library. But every time I hold down on and al...

Casual Listener

Plan Premium Country  England Device Samsung Galaxy 9   My Question or Issue I've used Spotify before and overall I loved it but now I've come back and decided to have a new account...

318 Views

0 replies

0 likes

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I have to open the spotify app to start music after just pausing mid-song.

I have a Moto C Plus running Android 7.0. Ive also got premium.And as I mentioned if i pause a song when Im on say snapchat or if Im in the lock-screen or just anywhere where Im not in the app itself if i then pause the song it'll act like I turned o...

Newbie

I have a Moto C Plus running Android 7.0. Ive also got premium. And as I mentioned if i pause a song when Im on say snapchat or if Im in the lock-screen or just anywhere where Im not in the app itse...

450 Views

0 replies

0 likes

  • 450 Views
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  • 0 likes

Seeing discography

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremiumCountry Brazil Device(Samsung Galaxy 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Anyo...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help.  Plan Premium Country  Brazil  Device (Samsung Galaxy 7) O...

PGe-Spot

Casual Listener

798 Views

2 replies

2 likes

  • 798 Views
  • 2 replies
  • 2 likes

Android TV app play button remote not working to resume

I Use on my shield android tv the spotify app, but since a few weeks with the last update i cannot use the play button on my remote to resumé playing the last playlist. This has always worked and was a Nice feature. And if i am playing music on my So...

Newbie

I Use on my shield android tv the spotify app, but since a few weeks with the last update i cannot use the play button on my remote to resumé playing the last playlist.  This has always worked ...

571 Views

0 replies

0 likes

  • 571 Views
  • 0 replies
  • 0 likes

Problems with my downloads

PlanPremiumCountry GuatemalaDeviceSamsung Galaxy J7 PrimeOperating SystemAndroid Oreo My Question or Issue When I first paid for Spotify Premium, I downloaded all of my songs into an SD Card. This week, everytime I opened Spotify, my downloaded songs...

Newbie

Plan Premium Country  Guatemala Device Samsung Galaxy J7 Prime Operating System Android Oreo   My Question or Issue  When I first paid for Spotify Premium, I downloaded ...

dgs2-q_s9hk3h

Newbie

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

There's no search bar in my playlist and the option to sort my songs

PlanPremiumCountry BrazilDeviceMoto X4Operating SystemAndroid Pie My Question or Issue Suddenly the search bar in my playlist and the option to sort my playlist disappeared. Before I could just scroll up and I'd find the option to search for a song a...

Newbie

Plan Premium Country  Brazil Device Moto X4 Operating System Android Pie   My Question or Issue   Suddenly the search bar in my playlist and the option to sort my playlist&n...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes