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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 843139 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843139 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14390 Views
  • 1 replies
  • 0 likes
  • 14390 Views
  • 1 replies
  • 0 likes

Não consigo entrar no Spotify pelo android

Ao logar no aplicativo do Spotify pelo facebook eu recebo a seguinte mensagem "Estamos com problemas tente de novo mais tarde", estou com esse problema a 3 dias, porém em outros aparelhos eu consigo entrar normalmente, já exclui o aplicativo e reinst...

  • Newbie
  • Ao logar no aplicativo do Spotify pelo facebook eu recebo a seguinte mensagem "Estamos com problemas tente de novo mais tarde", estou com esse problema a 3 dias, porém em outros aparelhos eu consigo ...
  • Sawlyn
  • Newbie
  • 689 Views
  • 2 replies
  • 2 likes
  • 689 Views
  • 2 replies
  • 2 likes

Streaming quality switch to "auto" all he time

PlanPremiumCountry Malaysia DeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or Issue Streaming quality switch to "auto" Automatically , i need to change it to very high quality every time I log in to the app. Is this a bug??? It's annoying!!

  • Newbie
  • Plan Premium Country  Malaysia  Device OnePlus 5 Operating System Android 8.1.0   My Question or Issue  Streaming quality switch to "auto" Automatically , i need to chan...
  • 232 Views
  • 0 replies
  • 1 likes
  • 232 Views
  • 0 replies
  • 1 likes

Ducking

PlanPremiumCountryUSA DeviceMotorola Droid Turbo 2Operating SystemAndroid 7 My Question or IssueMusic is ducking even with no notifications being sent. I am using stock audio controls (no 3rd party audio manager). I have tried disabling Spotify EQ, c...

  • Newbie
  • Plan Premium Country USA  Device Motorola Droid Turbo 2 Operating System Android 7   My Question or Issue Music is ducking even with no notifications being sent. I am using stock...
  • 436 Views
  • 0 replies
  • 0 likes
  • 436 Views
  • 0 replies
  • 0 likes

Maximum volume too low

For some reason the max volume on Spotify is lower than on other apps. When I listen to music on some standard mp3 player app or on youtube, the max volume is a lot higher than on Spotify, this always bothered me. Why is that, is this supposed to be ...

  • Casual Listener
  • For some reason the max volume on Spotify is lower than on other apps. When I listen to music on some standard mp3 player app or on youtube, the max volume is a lot higher than on Spotify, this alway...
  • neeno
  • Casual Listener
  • 938 Views
  • 2 replies
  • 1 likes
  • 938 Views
  • 2 replies
  • 1 likes

Podcast, explore and search not working

PlanPremiumCountryMéxico Device(LG G3 Stylus)Operating System(Android Lollipop 5.0.2.) My Question or IssueExplore, Podcast, and Search Tab are not working. The oflfline option is obviously deactivated and all data usage options are active for spotif...

  • Casual Listener
  • Plan Premium Country México  Device (LG G3 Stylus) Operating System (Android Lollipop 5.0.2.)   My Question or Issue Explore, Podcast, and Search Tab are not working. The oflfline...
  • 855 Views
  • 0 replies
  • 0 likes
  • 855 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Radio autoplay when playlists end

For the past few days, whenever I get to the end of a playlist or album, instead of simply ending, it will begin playing a radio station based of the playlist I just listened to. Is this a glitch or a new feature, and either way how do I get it to st...

  • Regular
  • For the past few days, whenever I get to the end of a playlist or album, instead of simply ending, it will begin playing a radio station based of the playlist I just listened to. Is this a glitch or ...
  • SVBestille
  • Newbie
  • 133868 Views
  • 222 replies
  • 22 likes
  • 133868 Views
  • 222 replies
  • 22 likes

Premium paid, still no premium

Plan/PremiumCountry EstoniaDeviceXiaomi Mi mix 2Operating SystemAndroid 8 My Question or Issue Made the payment by PayPal, but still no premium. Made several restarts.

  • Newbie
  • Plan /Premium Country  Estonia Device Xiaomi Mi mix 2 Operating System Android 8   My Question or Issue  Made the payment by PayPal, but still no premium. Made several restar...
  • 243 Views
  • 0 replies
  • 0 likes
  • 243 Views
  • 0 replies
  • 0 likes

Solved!! Can't log in when spotify is set to offline.

PlanPremiumCountry CanadaDeviceLG G3, Sony Aqua m2, Pixel 2.Operating SystemAndroid from 5 to 8 My Question or Issue When i set spotify to offline mode, the next time i start spotify will ask me to log in- but the log in will not be accepted because ...

  • Casual Listener
  •   Plan Premium Country  Canada Device LG G3, Sony Aqua m2, Pixel 2. Operating System Android from 5 to 8   My Question or Issue  When i set spotify to offline mode, the...
  • systembanger
  • Casual Listener
  • 1177 Views
  • 2 replies
  • 0 likes
  • 1177 Views
  • 2 replies
  • 0 likes

Can't play specific song in playlist filter

This issue started last night out of no where. When I filter songs and choose the first song in the filtered list, it will not play the selected song. Instead, the first song on my playlist with the added filter will start playing. If I choose the se...

  • Regular
  • This issue started last night out of no where. When I filter songs and choose the first song in the filtered list, it will not play the selected song. Instead, the first song on my playlist with the ...
  • thisguy33333
  • Casual Listener
  • 2357 Views
  • 23 replies
  • 10 likes
  • 2357 Views
  • 23 replies
  • 10 likes

Sorting podcasts by unplayed results in error

Premium user, USA, Samsung Galaxy S8 on Android Oreo. Spotify and device up to date. I'm trying to sort my podcasts by "unplayed," as I always do, but for some reason now when I try, I get a message saying "An error occurred." It's happening on all t...

  • Regular
  • Premium user, USA, Samsung Galaxy S8 on Android Oreo. Spotify and device up to date.    I'm trying to sort my podcasts by "unplayed," as I always do, but for some reason now when I try, I...
  • suzisunshine
  • Regular
  • 714 Views
  • 4 replies
  • 2 likes
  • 714 Views
  • 4 replies
  • 2 likes

Play on Filtered Playlist

PlanPremiumCountryBrazil DeviceMoto G5SOperating SystemAndroid 7.1.1 My Question or IssueWhen I try to play songs using the search button on the playlist, it does not work properly and play a song that is not on the screen.

  • Newbie
  • Plan Premium Country Brazil  Device Moto G5S Operating System Android 7.1.1   My Question or Issue When I try to play songs using the search button on the playlist, it does not wo...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

The volume goes up and down again, some times stop

PlanPremiumCountryusa Devicesamsung galaxy note 4Operating Systemandroid 6.0.1 My Question or Issue Every time I listen to songs on my galaxy note 4, the volume goes up and down again, some times stop. Even on My desk with good internet speed. Withou...

  • Casual Listener
  • Plan Premium Country usa  Device samsung galaxy note 4 Operating System android 6.0.1   My Question or Issue   Every time I listen to songs on my galaxy note 4, the volume go...
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Spotify turns shuffle and repeat off when selecting new songs

For the past few days I've been having this problem. I'll select a song and set shuffle and repeat on. Then I'll go to a different playlist or album and select a new song, and Spotify has turned shuffle and repeat off. It also happens sometimes when ...

  • Casual Listener
  • For the past few days I've been having this problem. I'll select a song and set shuffle and repeat on. Then I'll go to a different playlist or album and select a new song, and Spotify has turned shuf...
  • mhbjo
  • Newbie
  • 696 Views
  • 3 replies
  • 5 likes
  • 696 Views
  • 3 replies
  • 5 likes

SD-Card Problem after Device Reboot

PlanPremiumCountryGermany DeviceSamsung Galaxy S8Operating SystemAndroid 8 Dear Spotify Team,i don't know why, but everytime my device is restarted, the standard storage location of the Spotify offline Data changes back to internal storage instead of...

  • Newbie
  •   Plan Premium Country Germany  Device Samsung Galaxy S8 Operating System Android 8   Dear Spotify Team, i don't know why, but everytime my device is restarted, the standard...
  • 415 Views
  • 0 replies
  • 3 likes
  • 415 Views
  • 0 replies
  • 3 likes

Superuser Contribution Playlist naming - why is it blank by default?

It used to be so that when you created a new playlist, it suggested the name in "Artist name - album name" format. Now this has changed: for a while the name field has been blank. Why? This is a problem for example when you're on the move or if you d...

  • Newbie
  • It used to be so that when you created a new playlist, it suggested the name in "Artist name - album name" format. Now this has changed: for a while the name field has been blank. Why?   This ...
  • Chris
  • Spotify
  • 888 Views
  • 1 replies
  • 0 likes
  • 888 Views
  • 1 replies
  • 0 likes

Spotify Won't Open Problem & Tempory Fix (Without Losing User Data)

PlanPremiumCountryTurkeyDeviceAsus Zenfone 3 (ZE552KL / 3 GB / 32 GB)Operating SystemAndroid Oreo My Question or IssueTwo days ago Spotify started to freeze on startup and I could fix the problem by clearing the app cache. Yesterday, the same problem...

  • Visitor
  • Plan Premium Country Turkey Device Asus Zenfone 3 (ZE552KL / 3 GB / 32 GB) Operating System Android Oreo   My Question or Issue Two days ago Spotify started to freeze on startup and I ...
  • 265 Views
  • 0 replies
  • 1 likes
  • 265 Views
  • 0 replies
  • 1 likes

ALL downloaded songs dissappear - Playlists exist but, button download is off

PlanPremiumCountryGermanyDevicebq Aquaris XOperating SystemAndroid 7.1.1My Question or IssueAll my playlists are fixed to download the songs to phone.All songs have a capacity of around 3 GBIt happend 3rd time that the wiper of ALL playlists for down...

  • Casual Listener
  • Plan Premium Country Germany Device bq Aquaris X Operating System Android 7.1.1 My Question or Issue All my playlists are fixed to download the songs to phone. All songs have a capacity of ...
  • 136 Views
  • 0 replies
  • 0 likes
  • 136 Views
  • 0 replies
  • 0 likes

Pas d'option stockage android

Ma version spotify est à jour, je suis sur Honor 8 et sous Android. Cependant, je n'ai pas d'option stockage dans les paramètres, ni d'égaliseur, à la différence d'autres smartphones utilisant la même version. Des solutions? J'ai également attribué l...

  • Newbie
  • Ma version spotify est à jour, je suis sur Honor 8 et sous Android. Cependant, je n'ai pas d'option stockage dans les paramètres, ni d'égaliseur, à la différence d'autres smartphones utilisant la mêm...
  • smol_mosher_one
  • Casual Listener
  • 1731 Views
  • 9 replies
  • 3 likes
  • 1731 Views
  • 9 replies
  • 3 likes

No audio when playing spotify on my Onkyp DPX1A output to USB

PlanPremiumCountry DeviceOnkyo DPX1AOperating SystemAndroid My Question or Issue No audio is coming out on my Onkyo DPX1A on the USB port when playing spotify. It works just fine if the audio is sent through Bluetooth

  • Newbie
  • Plan Premium Country   Device Onkyo DPX1A Operating System Android  My Question or Issue  No audio is coming out on my Onkyo DPX1A on the USB port when playing spotify.  ...
  • 404 Views
  • 0 replies
  • 1 likes
  • 404 Views
  • 0 replies
  • 1 likes

No new discover weekly

Hey guys, I've been using spotify premium for quite a while now and it's always worked perfectly. However today my discover weekly play list didn't update. Is there any way you could help me?

  • Newbie
  • Hey guys,    I've been using spotify premium for quite a while now and it's always worked perfectly. However today my discover weekly play list didn't update. Is there any way you could h...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes