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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118539 Views

27 replies

4 likes

  • 118539 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

238933 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 238933 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

599859 Views

79 replies

3 likes

  • 599859 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492527 Views

581 replies

42 likes

Account
Free
  • 492527 Views
  • 581 replies
  • 42 likes

Bug when trying to replay a podcast

My Question or IssueThere is a bug when you're trying to replay a podcast that you have already listened to. If you complete a podcast (so there is 0-1 seconds left), if you try to click play again, it plays the last 1 second and jumps to the next po...

Newbie

My Question or Issue There is a bug when you're trying to replay a podcast that you have already listened to. If you complete a podcast (so there is 0-1 seconds left), if you try to click play again...

417 Views

0 replies

0 likes

  • 417 Views
  • 0 replies
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Spotify app doesn't work (keeps loading and closes).

Plan: FreeCountry: BelgiumDevice: Moto G5 sOperating System: Android 7.1.1 My Question or IssueHi everyone, the Spotify app on my phone stopped working overnight. Yesterday it was still running, today it keeps loading. There's the green 'loading' cir...

Newbie

Plan: Free Country: Belgium Device: Moto G5 s Operating System: Android 7.1.1   My Question or Issue Hi everyone,   the Spotify app on my phone stopped working overnight. ...

338 Views

0 replies

0 likes

  • 338 Views
  • 0 replies
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Has anyone else noticed the change to artist radio where they are now playlists without thunbs?

PlanPremiumCountry United StatesDeviceSamsung Galaxy S8 PlusOperating System Android version 8.0.0My Question or Issue In Spotify version 8.4.84.874 I noticed many artist radio stations were changed to playlists. And I can no longer thumb up or down ...

Newbie

Plan Premium Country  United States Device Samsung Galaxy S8 Plus Operating System  Android version 8.0.0 My Question or Issue  In Spotify version 8.4.84.874 I noticed many ar...

tlcastle

Newbie

1927 Views

4 replies

10 likes

  • 1927 Views
  • 4 replies
  • 10 likes

Clearing queue and playing album

PlanPremium DeviceSamsung Galaxy 8 Operating SystemAndroid 8 App Version8.4.91 My Question or IssueThere are 2 things that it really amazes me that they are not possible to do at least in the android app:1. Clear the queue. Really??? This basic featu...

Newbie

Plan Premium   Device Samsung Galaxy 8   Operating System Android 8   App Version 8.4.91   My Question or Issue There are 2 things that it really amazes me that they ...

427 Views

0 replies

1 likes

  • 427 Views
  • 0 replies
  • 1 likes

How to keep Spotify Controls on Lockscreen without the album art showing as my lockscreen

I'm not sure on how to keep the spotify music controls on my lock screen without the album image being enlarged as my lockscreen image (Photo included so y'all can understand what I mean)

Regular

I'm not sure on how to keep the spotify music controls on my lock screen without the album image being enlarged as my lockscreen image   (Photo included so y'all can understand what I mean)

565 Views

0 replies

2 likes

  • 565 Views
  • 0 replies
  • 2 likes

Some songs wont start at the beginning

PlanPremiumCountry US DeviceSamsung Galaxy 8+ Operating SystemAndroid My Question or IssueI listen to the Daily mix playlist every day from my phone while I am at work, and sometimes when it switches songs, the song will start 1-2 minutes into the so...

Visitor

Plan Premium Country  US   Device Samsung Galaxy 8+   Operating System Android   My Question or Issue I listen to the Daily mix playlist every day from my phone while ...

461 Views

0 replies

0 likes

  • 461 Views
  • 0 replies
  • 0 likes

I need spotify to not automatically connect to bluetooth on Android

Spotify keeps interupting my phone calls when I am talking on my true wireless bluetooth earbuds. It will cut off audio from the call I am having and just make clicking sounds as it tries to take over the audio and launch the podcast I had been listn...

Casual Listener

Spotify keeps interupting my phone calls when I am talking on my true wireless bluetooth earbuds.  It will cut off audio from the call I am having and just make clicking sounds as it tries to ta...

335 Views

0 replies

0 likes

  • 335 Views
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Notification shows wrong track on Android

PlanFreeCountryGermanyDevicePixel 3Operating SystemAndroid 9 My Question or IssueDuring streaming to a Chromecast Audio, after a few track, both the notification and the in-app screen show different tracks which are currently playing. I have to refre...

Casual Listener

Plan Free Country Germany Device Pixel 3 Operating System Android 9   My Question or Issue During streaming to a Chromecast Audio, after a few track, both the notification and the in-a...

guerda

Casual Listener

988 Views

1 replies

1 likes

  • 988 Views
  • 1 replies
  • 1 likes

App UI on phone problem

PlanFremiumCountryMalaysiaDeviceMi A1Operating SystemAndroid 9.0 My Question or IssueMy old Spotify account had a storage problem (keeps switching to internal storage by itself) and I decided to make a new account. This new account however had issues...

Casual Listener

Plan Fremium Country Malaysia Device Mi A1 Operating System Android 9.0   My Question or Issue My old Spotify account had a storage problem (keeps switching to internal storage by itse...

558 Views

0 replies

0 likes

UI
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Changing playback device

Hi.I've got Spotify premium on my Galaxy S8, when i go from playing on my car head unit or bt headphones, to change the playback device or group i have to force close the app to change it.I've had a look but couldnt find anyone else with the same iss...

Newbie

Hi. I've got Spotify premium on my Galaxy S8, when i go from playing on my car head unit or bt headphones, to change the playback device or group i have to force close the app to change it. I've ha...

343 Views

0 replies

0 likes

  • 343 Views
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Follow button disappeared from radio station page

I can still go to and play a radio station - but as of today, I noticed the Follow button is no longer there - so it won't save the radio station to my "Stations" that I want to listen to repeatedly and quickly access from my "Your Library" tab. Acco...

Regular

I can still go to and play a radio station - but as of today, I noticed the Follow button is no longer there - so it won't save the radio station to my "Stations" that I want to listen to repeatedly ...

Owlexayala

Newbie

2785 Views

9 replies

18 likes

  • 2785 Views
  • 9 replies
  • 18 likes

Songs Greyed Out on Phone - Work on Desktop Version

Spotify Desktop - Windows 10.LG G6 w/ Spotify App.Both logged into same network.Windows firewall set to allow Spotify to upload/download. Songs play fine on desktop, but although the songs are showing up on my phone, they are greyed out. I searched t...

Newbie

Spotify Desktop - Windows 10. LG G6 w/ Spotify App. Both logged into same network. Windows firewall set to allow Spotify to upload/download.   Songs play fine on desktop, but although the s...

341 Views

0 replies

0 likes

  • 341 Views
  • 0 replies
  • 0 likes

Spotify spanning Waze ads

Please stop spamming me to connect Waze. I pay premium and have told Spotify NO to connecting probably ten times already in the last 3 days. Get your stuff together or you're gonna lose a client, there are other options s that won't **bleep** me off....

Casual Listener

Please stop spamming me to connect Waze.  I pay premium and have told Spotify NO to connecting probably ten times already in the last 3 days.  Get your stuff together or you're gonna lose a...

566 Views

0 replies

2 likes

  • 566 Views
  • 0 replies
  • 2 likes

Data saver option will not turn off

PlanPremiumCountry SwitzerlandDeviceLg V30Operating SystemAOSPextended Hello there,i contacted the support for this issue and had a little chat. But they weren't quite able to help me, other than telling me things that i dont know and can understand....

Newbie

  Plan Premium Country  Switzerland Device Lg V30 Operating System AOSPextended   Hello there, i contacted the support for this issue and had a little chat. But they weren't...

807 Views

0 replies

0 likes

  • 807 Views
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Remove Top Podcasts From Home Screen

PlanPremiumCountry USADeviceSamsung Galaxy 9 NoteOperating SystemAndroid Oreo My Question or Issue I cannot find a way to remove, either selectively or completely, the Your top podcasts from my Home screen. This is not public information that I want ...

Casual Listener

Plan Premium Country  USA Device Samsung Galaxy 9 Note Operating System Android Oreo   My Question or Issue   I cannot find a way to remove, either selectively or compl...

3615 Views

0 replies

70 likes

  • 3615 Views
  • 0 replies
  • 70 likes

Can not share on facebook!

PlanPremiumCountry Slovakia DeviceSony Xperia Operating System(iOS 10, Android Oreo, Windows 10,etc.) In the long run, I can not share my playlist on facebook. Can this fix be corrected?

Roadie

Plan Premium Country  Slovakia  Device Sony Xperia  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   In the long run, I can not share my playlist on facebo...

388 Views

0 replies

0 likes

  • 388 Views
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Local files won't play on cellphone

PlanPremiumCountry GermanyDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo, My Question or IssueHi, I am using Spotify for quite a while now and never had any problems.But since last week I can't play my local files on my mobile device. I down...

Visitor

Plan Premium Country  Germany Device Samsung Galaxy Note 8 Operating System Android Oreo,   My Question or Issue Hi, I am using Spotify for quite a while now and never had ...

371 Views

0 replies

0 likes

  • 371 Views
  • 0 replies
  • 0 likes

Spotify gets black screen and crashes

DeviceHuawei P20 Pro My Issue Whenever I play music from a Spotify-made playlist I get a black screen by some songs and the app does not respond and crashes later in few seconds. This happens every time when I play a playlist. Sometimes immediately w...

Casual Listener

Device Huawei P20 Pro   My Issue  Whenever I play music from a Spotify-made playlist I get a black screen by some songs and the app does not respond and crashes later in few seconds. Th...

Hysnn

Casual Listener

720 Views

2 replies

0 likes

  • 720 Views
  • 2 replies
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Superuser Contribution Spotify will not sync local files

PlanPremiumCountry USADeviceSamsung Galaxy 8Operating SystemAndroid Oreo, Windows 10 My Question or Issue It's been weeks and I can't get spotify to sync local files. There are seriously so many posts about this same kind of issue, how has spotify no...

Casual Listener

  Plan Premium Country  USA Device Samsung Galaxy 8 Operating System Android Oreo, Windows 10   My Question or Issue  It's been weeks and I can't get spotify to sy...

Peter

Spotify Legend

806 Views

3 replies

0 likes

  • 806 Views
  • 3 replies
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The genre radio stations do not show up on ipad

I am using an ipad with iOS 12.3. Since last Saturday none of the genre radio stations are displayed on the radio station tab. Only 6 Künster ( german word for artist) items are displayed but none the the usual stations like the 70`s, 80`, Jazz and s...

Casual Listener

I am using an ipad with iOS 12.3. Since last Saturday none  of the genre radio stations are displayed on the radio station tab. Only 6 Künster ( german word for artist) items are displayed but n...

429 Views

0 replies

1 likes

  • 429 Views
  • 0 replies
  • 1 likes