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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196208 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196208 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538016 Views

78 replies

3 likes

  • 538016 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444141 Views

565 replies

37 likes

Account
Free
  • 444141 Views
  • 565 replies
  • 37 likes

Horrible layout ROLLED BACK? (It seems to be)

PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) My Question or IssueThe Android app on my device is still at 8.4.89.515. HOWEVER, the major problems that appeared over the last few days (horizontal scrolling, missing...

Music Fan

Plan Premium Country USA  Device Sony Xperia XZ Premium Operating System Android 9 (Pie)   My Question or Issue The Android app on my device is still at 8.4.89.515.   HOWEV...

452 Views

0 replies

1 likes

complaint update
  • 452 Views
  • 0 replies
  • 1 likes

Repeat keeps turning off

Repeat keeps turning off I have never had this problem before the update. Please fix it because not only is it annoying I am driving when I have to fix it and that is a problem! Free/PremiumCountry device iPhone 7 (iOS 12.0.1 My Question or Issue

Casual Listener

Repeat keeps turning off I have never had this problem before the update. Please fix it because not only is it annoying I am driving when I have to fix it and that is a problem!   Free/Premium...

679 Views

0 replies

0 likes

  • 679 Views
  • 0 replies
  • 0 likes

Download error

PlanPremiumCountry NetherlandsDeviceMotorola Moto G5Operating SystemAndroid 8.1 My Question or Issue"Downloading has stopped because there is no space on the device."I've always had hundreds of songs downloaded on my device.I've used the application ...

Casual Listener

Plan Premium Country  Netherlands Device Motorola Moto G5 Operating System Android 8.1   My Question or Issue "Downloading has stopped because there is no space on the device." I...

493 Views

0 replies

1 likes

  • 493 Views
  • 0 replies
  • 1 likes

How do I continue my queue on my phone?

PlanFreeCountry LatviaDeviceSamsung Galaxy J5(2016)Operating SystemAndroid Oreo, Windows 10 My Question or Issue I'm new to Spotify. I made a queue on my computer and thought I could switch seamlessly between devices to listen to it. However, when I ...

Visitor

Plan Free Country  Latvia Device Samsung Galaxy J5(2016) Operating System Android Oreo, Windows 10   My Question or Issue  I'm new to Spotify. I made a queue on my compu...

400 Views

0 replies

0 likes

  • 400 Views
  • 0 replies
  • 0 likes

Search not working in Android app

PlanPremium (Family)CountryUnited KingdomDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0App version8.4.89.515 My Question or Issue When I try to look for music using the Search option, I get the message: Sorry, something went wrong. That didn't ...

Newbie

Plan Premium (Family) Country United Kingdom Device Samsung Galaxy S7 Operating System Android 8.0.0 App version 8.4.89.515    My Question or Issue  When I try to look for ...

632 Views

0 replies

0 likes

Android
Search
  • 632 Views
  • 0 replies
  • 0 likes

Albums With Unrelated Songs from Other Artists

PlanFree Australia Xperia XZ Premium Operating SystemAndroid My Question or IssueMost albums have a couple of unrelated songs added in. For example, I like a bit of Elder Scrolls music on while I read, but the album contains some random pop songs, or...

Newbie

Plan Free  Australia  Xperia XZ Premium  Operating System Android   My Question or Issue Most albums have a couple of unrelated songs added in. For example, I like a bit o...

585 Views

0 replies

0 likes

  • 585 Views
  • 0 replies
  • 0 likes

Layout update gets even WORSE (version 8.4.89.515)

PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) I previously posted on the awful changes that occurred with Android app update version 8.4.88.150. Well, I just received and installed the newest update (8.4.89.515). I...

Music Fan

Plan Premium Country USA  Device Sony Xperia XZ Premium Operating System Android 9 (Pie)   I previously posted on the awful changes that occurred with Android app update version 8....

amukhachou

Newbie

928 Views

1 replies

3 likes

complaint
Update
  • 928 Views
  • 1 replies
  • 3 likes

Can't share to Instagram Stories

PlanPremiumCountryBrazil DeviceXioami Mi A1Operating SystemAndroid Pie Since this feature has been released I could never find this option when I try to share to Instagram Stories. When I click Share>More, all I can see related to Instagram is Direct...

Casual Listener

  Plan Premium Country Brazil  Device Xioami Mi A1 Operating System Android Pie   Since this feature has been released I could never find this option when I try to share to I...

462 Views

0 replies

0 likes

Instagram Stories
  • 462 Views
  • 0 replies
  • 0 likes

Solved!! Open source licenses not available in Android app.

PlanPremiumCountry GermanyDeviceMi A2 liteOperating SystemAndroid 9 (API Level 28)Build 8.4.88.150My Question or Issue When I open "Third party licenses" within the app settings, I get an empty page stating: "Licenses are not included in this build, ...

Casual Listener

Plan Premium Country  Germany Device Mi A2 lite Operating System Android 9 (API Level 28) Build    8.4.88.150 My Question or Issue  When I open "Third party licenses" ...

ntpq

Casual Listener

1255 Views

2 replies

0 likes

FOSS
legal
license
  • 1255 Views
  • 2 replies
  • 0 likes

save on sd card

PlanFree/PremiumCountry DeviceHuawei p8lite 2017Operating SystemANdroid I set my default storage on mysdcard(android setings)And now i cant set offline download on my ùsd carrd

Newbie

Plan Free/Premium Country   Device Huawei p8lite 2017 Operating System ANdroid   I set my default storage on mysdcard(android setings) And now i cant set offline download on my ...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes

Username instead of display name on playlists in Android app

So a number of people have already remarked on this (but their forum messages have been closed for new comments, so here's a new post), but the Android app displays the automatically generated user name on the playlists (see attachment). That's not a...

Casual Listener

So a number of people have already remarked on this (but their forum messages have been closed for new comments, so here's a new post), but the Android app displays the automatically generated user n...

sirkula

Casual Listener

522 Views

2 replies

0 likes

  • 522 Views
  • 2 replies
  • 0 likes

Gear Fit 2/Fit 2 Pro Spotify App availability to Global public

Hi,I have recently descovered that the Spotify App for the Samsung Gear Fit 2/Fit 2 Pro is only available to the US public, while a global customer base for this service exists.Users outside the US are forced to use VPN to fake their location to the ...

Newbie

Hi, I have recently descovered that the Spotify App for the Samsung Gear Fit 2/Fit 2 Pro is only available to the US public, while a global customer base for this service exists. Users outside the ...

566 Views

0 replies

2 likes

  • 566 Views
  • 0 replies
  • 2 likes

Solved!! Can't filter

PlanPremiumCountry ArgentinaDeviceSony Xperia L1Operating SystemAndroid 7.0 Nougat My Question or IssueI can´t filter any song in my playlists. I checked in support and it said "Drag the screen down and release it so that Filtering appears at the top...

Casual Listener

Plan Premium Country  Argentina Device Sony Xperia L1 Operating System Android 7.0 Nougat   My Question or Issue I can´t filter any song in my playlists. I checked in support and ...

AeroZ

Composer

1256 Views

3 replies

0 likes

  • 1256 Views
  • 3 replies
  • 0 likes

Unable to make new playlists

PlanPremiumCountry USDeviceSamsung Galaxy 9sOperating SystemAndroid Oreo My Question or Issue I listed albums by an artist, but when I select an album or the 3 dots on the right, the app force closes on me.

Newbie

  Plan Premium Country  US Device Samsung Galaxy 9s Operating System Android Oreo   My Question or Issue  I listed albums by an artist, but when I select an album ...

317 Views

0 replies

1 likes

  • 317 Views
  • 0 replies
  • 1 likes

I keep getting automatically logged out

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I will randomly get logged out of my Spotify App and I have to log in again. It happens a few times a day. I have a new Android phone. It happ...

Newbie

Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I will randomly get logged out of my Spotify A...

529 Views

0 replies

0 likes

  • 529 Views
  • 0 replies
  • 0 likes

Can someone tell me why the artist page has been totally butchered?

Just got the new update (don't even know how, I didn't install anything through the play store), and to put it simply I'm disgusted. Artist pages have lost all functionality to make room for what, a slightly bigger image at the top of the page? Relas...

Casual Listener

Just got the new update (don't even know how, I didn't install anything through the play store), and to put it simply I'm disgusted. Artist pages have lost all functionality to make room for what, a ...

mikeest1

Casual Listener

440 Views

2 replies

1 likes

  • 440 Views
  • 2 replies
  • 1 likes

Wrong songs in album

PlanFree/PremiumCountry DeviceSamsung Galaxy 9 My Question or Issue I want to listen to some good ol rock n roll, but when i play a certin artist i get one song by them and a bunch of random ones, how could i fix it

Casual Listener

Plan Free/Premium Country   Device Samsung Galaxy 9   My Question or Issue  I want to listen to some good ol rock n roll, but when i play a certin artist i get one song by them...

Loxer

Community Legend

1255 Views

1 replies

0 likes

  • 1255 Views
  • 1 replies
  • 0 likes

Artist Page Albums a Jumbled Mess

Is there any way to organize the albums on the artist page chronologically? The new update mixes the albums up and it's really annoying.

Newbie

Is there any way to organize the albums on the artist page chronologically? The new update mixes the albums up and it's really annoying. 

Loxer

Community Legend

366 Views

1 replies

1 likes

  • 366 Views
  • 1 replies
  • 1 likes

[Amazon Echo] Spotify doesn't reconnect after wifi outage

PlanPremiumCountry Italy Device Sony Xperia XZ1 CompactOperating SystemAndroid 8.x My Question or IssueWhen my wifi goes down, as it does occasionally, the connection between Spotify and my Amazon Echo generation II gets broken. When the wifi comes b...

Music Fan

Plan Premium Country Italy   Device  Sony Xperia XZ1 Compact Operating System Android 8.x   My Question or Issue When my wifi goes down, as it does occasionally, the connecti...

464 Views

0 replies

1 likes

  • 464 Views
  • 0 replies
  • 1 likes