Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375507 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
After upgrading to Android Pie on my Samsung Galaxy S9, Spotify lowers volume every time the battery percentage changes, when listening using (Bluetooth) headphones. Audio level drops for half a second and then restores.
After upgrading to Android Pie on my Samsung Galaxy S9, Spotify lowers volume every time the battery percentage changes, when listening using (Bluetooth) headphones. Audio level drops for half a seco...
Gig Goer
996 Views
1 replies
0 likes
Hi there,maybe im just too stupid to find the button but how to sort the songs in a playlist?e.g. sorted "last added" "name" and so on.atm im getting stupid while searching a song in my playlist.on the computer its just one click but i cant find it a...
Hi there, maybe im just too stupid to find the button but how to sort the songs in a playlist? e.g. sorted "last added" "name" and so on. atm im getting stupid while searching a song in my playlis...
Spotify Legend
9429 Views
9 replies
7 likes
Hello, I cannot seem to sort the songs on a playlist on my phone (e.g. by date added, by artsit). I can do this on the computer, but not the mobile. This is slightly annoying as e.g. some playlists are in alphabetic order on the computer, but on the ...
Hello, I cannot seem to sort the songs on a playlist on my phone (e.g. by date added, by artsit). I can do this on the computer, but not the mobile. This is slightly annoying as e.g. some playli...
Spotify Legend
1877 Views
9 replies
7 likes
PlanPremium(Family)Country TurkeyDeviceASUS ZenFone 2Operating SystemAndroid 6.0.1My Question or Issue I have a playlist created, which I set the songs in the list to be auto-downloaded. Today I thought about removing a song from that list, but I cou...
Plan Premium(Family) Country Turkey Device ASUS ZenFone 2 Operating System Android 6.0.1 My Question or Issue I have a playlist created, which I set the songs in the list to be a...
267 Views
0 replies
2 likes
PlanPremiumCountry Philippines Devicexiaomi redmi note 5 pro Operating SystemAndroid 9 (pie) I've always added songs via the windows app by clicking the "+" button right next to the song's name. It always appears in the "songs" playlist (in the windo...
Plan Premium Country Philippines Device xiaomi redmi note 5 pro Operating System Android 9 (pie) I've always added songs via the windows app by clicking the "+" butt...
327 Views
0 replies
0 likes
PlanPremiumCountry SwedenDeviceSamsung Galaxy 8Operating SystemAndroid 8 My Question or IssueFor some reason, suddenly some tracks are not downloaded anymore in a downloaded playlist (the gren arrow turns grey) see attached picture.Why is this happen...
Plan Premium Country Sweden Device Samsung Galaxy 8 Operating System Android 8 My Question or Issue For some reason, suddenly some tracks are not downloaded anymore in a downlo...
206 Views
0 replies
0 likes
PlanPremiumCountrySwedenDeviceSamsung Galaxy 8Operating SystemAndroid 8.0 My Question or Issue I have a new download issue. When I have added a new track to a playlist which is available offline also, it starts to download the track right away, altho...
Plan Premium Country Sweden Device Samsung Galaxy 8 Operating System Android 8.0 My Question or Issue I have a new download issue. When I have added a new track to a pl...
Regular
335 Views
1 replies
0 likes
I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore my view is obviously narrow. Please let me know wh...
I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore...
Newbie
2986 Views
2 replies
6 likes
I use a Sony Xperia Z5 Compact most often with the latest update, but I've also tested this on two other devices, a Windows laptop and a MacBook Pro. If it helps any, I also have Premium. Fact is, I can't play the song See You Again by Tyler the Crea...
I use a Sony Xperia Z5 Compact most often with the latest update, but I've also tested this on two other devices, a Windows laptop and a MacBook Pro. If it helps any, I also have Premium. Fact is, I ...
425 Views
0 replies
0 likes
PlanFreeCountry UsaMy phone is a galaxy j3 primeOperating SystemI think android nugat My Question or Issue For the last month or so, my phone stopped doing the 30 minute ad breaks. Instead it'll pile a good 3 5 minute ads and put me back to my jam fo...
Plan Free Country Usa My phone is a galaxy j3 prime Operating System I think android nugat My Question or Issue For the last month or so, my phone stopped doing th...
Casual Listener
475 Views
1 replies
2 likes
Hi, This started about two weeks ago. Every time I open the app, it crashes within two seconds. It only plays music when I put my phone on airplane mode, then play a downloaded playlist, then quickly minimize the app, and finally taking the phone off...
Hi, This started about two weeks ago. Every time I open the app, it crashes within two seconds. It only plays music when I put my phone on airplane mode, then play a downloaded playlist...
Not applicable
1031 Views
2 replies
0 likes
PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Whenever I browse some genres genre, for some reason, the curated playlists like RapCaviar are not showing up. I tried force stopping and clearing the c...
Plan Premium Country Canada Device Samsung Galaxy S7 Operating System Android Oreo My Question or Issue Whenever I browse some genres genre, for some reason, the ...
235 Views
0 replies
0 likes
PlanPremiumCountry USA - TexasDeviceSamsung Galaxy S7 & PC - Windows 10 Hello, I have been having problems with the Spotify shuffle on playlists that I have created. I have several playlists with two artists, but most of their albums in the playlist....
Plan Premium Country USA - Texas Device Samsung Galaxy S7 & PC - Windows 10 Hello, I have been having problems with the Spotify shuffle on playlists that I have created. I hav...
258 Views
0 replies
1 likes
Since the filtering fields changed from sort by ''recently added" to "by date" I cannot sort my playlist with the songs I've recently added at the top. No matter which way the arrow is pointing when I select sort by date, it will only filter with the...
Since the filtering fields changed from sort by ''recently added" to "by date" I cannot sort my playlist with the songs I've recently added at the top. No matter which way the arrow is pointing when ...
Regular
1083 Views
2 replies
0 likes
PlanFree/PremiumCountry FinlandDeviceSony Xperia XZ1 Compact Operating SystemAndroid oreo 8.0 My Question or Issue I have Sony Xperia XZ1 Compact and Denon AVR-X-2100W. The problem is that when using spotify connect the battery drain is very high in ...
Plan Free/Premium Country Finland Device Sony Xperia XZ1 Compact Operating System Android oreo 8.0 My Question or Issue I have Sony Xperia XZ1 Compact and Denon AVR...
Music Fan
1118 Views
2 replies
0 likes
It so weird that I can't search for anything in Stations section in Android.. I can only see the stations that I added weeks or months ago.. Anybody with solution?
It so weird that I can't search for anything in Stations section in Android.. I can only see the stations that I added weeks or months ago.. Anybody with solution?
345 Views
0 replies
0 likes
I am getting unknown devices connecting to my android phone and adding playlists. I have researched the help forum on the same topic and cannot find a viable solution. Can you please help? My phone is a Galaxy S9 and I am in a premium family plan
I am getting unknown devices connecting to my android phone and adding playlists. I have researched the help forum on the same topic and cannot find a viable solution. Can you please help? My phone i...
Casual Listener
712 Views
4 replies
0 likes
My spotify keeps pausing and skipping songs half way through a song. Whether it be in the playlist or just go to a completely different genre that isnt my playlist. Additionally, my phone keeps saying that we are connected to Web Player (Chrome) but ...
My spotify keeps pausing and skipping songs half way through a song. Whether it be in the playlist or just go to a completely different genre that isnt my playlist. Additionally, my phone keeps sayin...
Spotify Legend
660 Views
1 replies
0 likes
PlanFree/PremiumCountry IndonesiaDeviceSamsung Galaxy A7 My Question or Issue How to change my spotify playback (the yellow one) into the original one with square-shaped album (the green one) . All of my friend still on the original look, but IT'S AL...
Plan Free/Premium Country Indonesia Device Samsung Galaxy A7 My Question or Issue How to change my spotify playback (the yellow one) into the original one with square-shape...
Spotify Legend
3823 Views
1 replies
0 likes
PlanPremiumCountryGermanyDevicePCOperating SystemWindows 7 My Question or IssueSpotify freezes when I change the audio playback device, e.g. when I start using headphones. I then have to kill several spotify processes via task manager until i can sta...
Plan Premium Country Germany Device PC Operating System Windows 7 My Question or Issue Spotify freezes when I change the audio playback device, e.g. when I start using headphones. I ...
Newbie
672 Views
2 replies
9 likes
