Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
388120 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanPremiumCountry DeviceNokia 3Operating SystemAndroid My Question or Issue I took my sd card out and when i put it back in my phone Spotify wants to re-download over 1000 songs lol.... Why doesn't the app just relink to the existing encrypted music...
Plan Premium Country Device Nokia 3 Operating System Android My Question or Issue I took my sd card out and when i put it back in my phone Spotify wants to re-do...
Casual Listener
709 Views
2 replies
0 likes
PlanPremiumCountry NetherlandsDeviceAllOperating SystemAll My Question or IssueIn development, is it possible to use the API to get the current song of somebody that is not your friend?
Plan Premium Country Netherlands Device All Operating System All My Question or Issue In development, is it possible to use the API to get the current song of somebody that is ...
194 Views
0 replies
0 likes
No idea of what is going on , bought this phone last week and spotify was one o the first apps that i've installed , used it until yesterday with no problems , suddenly noticed that my battery was draining (like 5% in 10 min of use) went to check and...
No idea of what is going on , bought this phone last week and spotify was one o the first apps that i've installed , used it until yesterday with no problems , suddenly noticed that my battery was dr...
Spotify Star
12067 Views
3 replies
2 likes
PlanFamily CountryIreland DeviceLG Nexus 5 Spotify Version8.4.84.874 Operating SystemAndroid 6.0.1, Nova launcher My Question or IssueI've added my daughter to the family account and repurposed an old Android phone as a Spotify player. Music is playi...
Plan Family Country Ireland Device LG Nexus 5 Spotify Version 8.4.84.874 Operating System Android 6.0.1, Nova launcher My Question or Issue ...
Casual Listener
880 Views
3 replies
1 likes
PlanFreeCountry DeviceSamsung Seven edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I wanted to get a spotify account but someone already had my email so I deleted that account and created a new account today. But whe...
Plan Free Country Device Samsung Seven edge Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I wanted to get a spotify account but some...
261 Views
0 replies
0 likes
PlanFree/PremiumCountryAustralia DeviceLaptop/AndroidOperating SystemWindows 10, Android Oreo My Question or IssueI'm a new user to Spotify and still in the free period for my premium subscription.I have a question regarding export/import of playlist...
Plan Free/Premium Country Australia Device Laptop/Android Operating System Windows 10, Android Oreo My Question or Issue I'm a new user to Spotify and still in the free ...
437 Views
0 replies
0 likes
PlanPremiumCountryUK DeviceSamsung Galaxy S7 / Android Auto (Kia headunit)Operating SystemAndroid 8 My Question or IssueSince the last update (8.4.84.874 / 11 Dec 2018), Spotify running in Andoid Auto is complaining there is no internet connection, w...
Plan Premium Country UK Device Samsung Galaxy S7 / Android Auto (Kia headunit) Operating System Android 8 My Question or Issue Since the last update (8.4.84.874 / 11 Dec 2018),...
Music Fan
3218 Views
2 replies
1 likes
PlanPremiumCountry SpainDeviceXiaomi Mi5sOperating SystemMiui 10 My Question or Issue Hi! Spotify has started to skip songs automatically. Sometimes when then song has just began, sometimes at second 15. Not always the same. Also have some playlists ...
Plan Premium Country Spain Device Xiaomi Mi5s Operating System Miui 10 My Question or Issue Hi! Spotify has started to skip songs automatically. Sometimes when then son...
569 Views
0 replies
0 likes
PlanPremiumCountryMalaysiaDeviceOnePlus6T A6013Operating SystemAndroid Oreo My Question or Issue My friend using Oneplus 6 are able to view the video when playing many songs on spotify but I can't ..... any solution?
Plan Premium Country Malaysia Device OnePlus6T A6013 Operating System Android Oreo My Question or Issue My friend using Oneplus 6 are able to view the video when playing many s...
3908 Views
0 replies
1 likes
After upgrading to Android Pie on my Samsung Galaxy S9, Spotify lowers volume every time the battery percentage changes, when listening using (Bluetooth) headphones. Audio level drops for half a second and then restores.
After upgrading to Android Pie on my Samsung Galaxy S9, Spotify lowers volume every time the battery percentage changes, when listening using (Bluetooth) headphones. Audio level drops for half a seco...
Gig Goer
1016 Views
1 replies
0 likes
Hi there,maybe im just too stupid to find the button but how to sort the songs in a playlist?e.g. sorted "last added" "name" and so on.atm im getting stupid while searching a song in my playlist.on the computer its just one click but i cant find it a...
Hi there, maybe im just too stupid to find the button but how to sort the songs in a playlist? e.g. sorted "last added" "name" and so on. atm im getting stupid while searching a song in my playlis...
Spotify Legend
9465 Views
9 replies
7 likes
Hello, I cannot seem to sort the songs on a playlist on my phone (e.g. by date added, by artsit). I can do this on the computer, but not the mobile. This is slightly annoying as e.g. some playlists are in alphabetic order on the computer, but on the ...
Hello, I cannot seem to sort the songs on a playlist on my phone (e.g. by date added, by artsit). I can do this on the computer, but not the mobile. This is slightly annoying as e.g. some playli...
Spotify Legend
1933 Views
9 replies
7 likes
PlanPremium(Family)Country TurkeyDeviceASUS ZenFone 2Operating SystemAndroid 6.0.1My Question or Issue I have a playlist created, which I set the songs in the list to be auto-downloaded. Today I thought about removing a song from that list, but I cou...
Plan Premium(Family) Country Turkey Device ASUS ZenFone 2 Operating System Android 6.0.1 My Question or Issue I have a playlist created, which I set the songs in the list to be a...
270 Views
0 replies
2 likes
PlanPremiumCountry Philippines Devicexiaomi redmi note 5 pro Operating SystemAndroid 9 (pie) I've always added songs via the windows app by clicking the "+" button right next to the song's name. It always appears in the "songs" playlist (in the windo...
Plan Premium Country Philippines Device xiaomi redmi note 5 pro Operating System Android 9 (pie) I've always added songs via the windows app by clicking the "+" butt...
330 Views
0 replies
0 likes
PlanPremiumCountry SwedenDeviceSamsung Galaxy 8Operating SystemAndroid 8 My Question or IssueFor some reason, suddenly some tracks are not downloaded anymore in a downloaded playlist (the gren arrow turns grey) see attached picture.Why is this happen...
Plan Premium Country Sweden Device Samsung Galaxy 8 Operating System Android 8 My Question or Issue For some reason, suddenly some tracks are not downloaded anymore in a downlo...
209 Views
0 replies
0 likes
PlanPremiumCountrySwedenDeviceSamsung Galaxy 8Operating SystemAndroid 8.0 My Question or Issue I have a new download issue. When I have added a new track to a playlist which is available offline also, it starts to download the track right away, altho...
Plan Premium Country Sweden Device Samsung Galaxy 8 Operating System Android 8.0 My Question or Issue I have a new download issue. When I have added a new track to a pl...
Regular
343 Views
1 replies
0 likes
I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore my view is obviously narrow. Please let me know wh...
I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore...
Newbie
3013 Views
2 replies
6 likes
I use a Sony Xperia Z5 Compact most often with the latest update, but I've also tested this on two other devices, a Windows laptop and a MacBook Pro. If it helps any, I also have Premium. Fact is, I can't play the song See You Again by Tyler the Crea...
I use a Sony Xperia Z5 Compact most often with the latest update, but I've also tested this on two other devices, a Windows laptop and a MacBook Pro. If it helps any, I also have Premium. Fact is, I ...
432 Views
0 replies
0 likes
PlanFreeCountry UsaMy phone is a galaxy j3 primeOperating SystemI think android nugat My Question or Issue For the last month or so, my phone stopped doing the 30 minute ad breaks. Instead it'll pile a good 3 5 minute ads and put me back to my jam fo...
Plan Free Country Usa My phone is a galaxy j3 prime Operating System I think android nugat My Question or Issue For the last month or so, my phone stopped doing th...
Casual Listener
485 Views
1 replies
2 likes
Hi, This started about two weeks ago. Every time I open the app, it crashes within two seconds. It only plays music when I put my phone on airplane mode, then play a downloaded playlist, then quickly minimize the app, and finally taking the phone off...
Hi, This started about two weeks ago. Every time I open the app, it crashes within two seconds. It only plays music when I put my phone on airplane mode, then play a downloaded playlist...
Not applicable
1060 Views
2 replies
0 likes
