Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
203666 Views
135 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
548917 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
456371 Views
571 replies
38 likes
PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) My Question or IssueThe Android app on my device is still at 8.4.89.515. HOWEVER, the major problems that appeared over the last few days (horizontal scrolling, missing...
Plan Premium Country USA Device Sony Xperia XZ Premium Operating System Android 9 (Pie) My Question or Issue The Android app on my device is still at 8.4.89.515. HOWEV...
466 Views
0 replies
1 likes
Repeat keeps turning off I have never had this problem before the update. Please fix it because not only is it annoying I am driving when I have to fix it and that is a problem! Free/PremiumCountry device iPhone 7 (iOS 12.0.1 My Question or Issue
Repeat keeps turning off I have never had this problem before the update. Please fix it because not only is it annoying I am driving when I have to fix it and that is a problem! Free/Premium...
689 Views
0 replies
0 likes
PlanPremiumCountry NetherlandsDeviceMotorola Moto G5Operating SystemAndroid 8.1 My Question or Issue"Downloading has stopped because there is no space on the device."I've always had hundreds of songs downloaded on my device.I've used the application ...
Plan Premium Country Netherlands Device Motorola Moto G5 Operating System Android 8.1 My Question or Issue "Downloading has stopped because there is no space on the device." I...
504 Views
0 replies
1 likes
PlanFreeCountry LatviaDeviceSamsung Galaxy J5(2016)Operating SystemAndroid Oreo, Windows 10 My Question or Issue I'm new to Spotify. I made a queue on my computer and thought I could switch seamlessly between devices to listen to it. However, when I ...
Plan Free Country Latvia Device Samsung Galaxy J5(2016) Operating System Android Oreo, Windows 10 My Question or Issue I'm new to Spotify. I made a queue on my compu...
410 Views
0 replies
0 likes
PlanPremium (Family)CountryUnited KingdomDeviceSamsung Galaxy S7Operating SystemAndroid 8.0.0App version8.4.89.515 My Question or Issue When I try to look for music using the Search option, I get the message: Sorry, something went wrong. That didn't ...
Plan Premium (Family) Country United Kingdom Device Samsung Galaxy S7 Operating System Android 8.0.0 App version 8.4.89.515 My Question or Issue When I try to look for ...
642 Views
0 replies
0 likes
PlanFree Australia Xperia XZ Premium Operating SystemAndroid My Question or IssueMost albums have a couple of unrelated songs added in. For example, I like a bit of Elder Scrolls music on while I read, but the album contains some random pop songs, or...
Plan Free Australia Xperia XZ Premium Operating System Android My Question or Issue Most albums have a couple of unrelated songs added in. For example, I like a bit o...
592 Views
0 replies
0 likes
PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) I previously posted on the awful changes that occurred with Android app update version 8.4.88.150. Well, I just received and installed the newest update (8.4.89.515). I...
Plan Premium Country USA Device Sony Xperia XZ Premium Operating System Android 9 (Pie) I previously posted on the awful changes that occurred with Android app update version 8....
Newbie
940 Views
1 replies
3 likes
PlanPremiumCountryBrazil DeviceXioami Mi A1Operating SystemAndroid Pie Since this feature has been released I could never find this option when I try to share to Instagram Stories. When I click Share>More, all I can see related to Instagram is Direct...
Plan Premium Country Brazil Device Xioami Mi A1 Operating System Android Pie Since this feature has been released I could never find this option when I try to share to I...
484 Views
0 replies
0 likes
PlanPremiumCountry GermanyDeviceMi A2 liteOperating SystemAndroid 9 (API Level 28)Build 8.4.88.150My Question or Issue When I open "Third party licenses" within the app settings, I get an empty page stating: "Licenses are not included in this build, ...
Plan Premium Country Germany Device Mi A2 lite Operating System Android 9 (API Level 28) Build 8.4.88.150 My Question or Issue When I open "Third party licenses" ...
Casual Listener
1308 Views
2 replies
0 likes
PlanFree/PremiumCountry DeviceHuawei p8lite 2017Operating SystemANdroid I set my default storage on mysdcard(android setings)And now i cant set offline download on my ùsd carrd
Plan Free/Premium Country Device Huawei p8lite 2017 Operating System ANdroid I set my default storage on mysdcard(android setings) And now i cant set offline download on my ...
345 Views
0 replies
0 likes
PlanPremiumCountry DeviceHuawei p20Operating System My Question or Issue
Plan Premium Country Device Huawei p20 Operating System My Question or Issue
326 Views
0 replies
0 likes
So a number of people have already remarked on this (but their forum messages have been closed for new comments, so here's a new post), but the Android app displays the automatically generated user name on the playlists (see attachment). That's not a...
So a number of people have already remarked on this (but their forum messages have been closed for new comments, so here's a new post), but the Android app displays the automatically generated user n...
Casual Listener
541 Views
2 replies
0 likes
Hi,I have recently descovered that the Spotify App for the Samsung Gear Fit 2/Fit 2 Pro is only available to the US public, while a global customer base for this service exists.Users outside the US are forced to use VPN to fake their location to the ...
Hi, I have recently descovered that the Spotify App for the Samsung Gear Fit 2/Fit 2 Pro is only available to the US public, while a global customer base for this service exists. Users outside the ...
567 Views
0 replies
2 likes
PlanPremiumCountry ArgentinaDeviceSony Xperia L1Operating SystemAndroid 7.0 Nougat My Question or IssueI can´t filter any song in my playlists. I checked in support and it said "Drag the screen down and release it so that Filtering appears at the top...
Plan Premium Country Argentina Device Sony Xperia L1 Operating System Android 7.0 Nougat My Question or Issue I can´t filter any song in my playlists. I checked in support and ...
Composer
1313 Views
3 replies
0 likes
PlanPremiumCountry USDeviceSamsung Galaxy 9sOperating SystemAndroid Oreo My Question or Issue I listed albums by an artist, but when I select an album or the 3 dots on the right, the app force closes on me.
Plan Premium Country US Device Samsung Galaxy 9s Operating System Android Oreo My Question or Issue I listed albums by an artist, but when I select an album ...
326 Views
0 replies
1 likes
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I will randomly get logged out of my Spotify App and I have to log in again. It happens a few times a day. I have a new Android phone. It happ...
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I will randomly get logged out of my Spotify A...
536 Views
0 replies
0 likes
Just got the new update (don't even know how, I didn't install anything through the play store), and to put it simply I'm disgusted. Artist pages have lost all functionality to make room for what, a slightly bigger image at the top of the page? Relas...
Just got the new update (don't even know how, I didn't install anything through the play store), and to put it simply I'm disgusted. Artist pages have lost all functionality to make room for what, a ...
Casual Listener
459 Views
2 replies
1 likes
PlanFree/PremiumCountry DeviceSamsung Galaxy 9 My Question or Issue I want to listen to some good ol rock n roll, but when i play a certin artist i get one song by them and a bunch of random ones, how could i fix it
Plan Free/Premium Country Device Samsung Galaxy 9 My Question or Issue I want to listen to some good ol rock n roll, but when i play a certin artist i get one song by them...
Community Legend
1279 Views
1 replies
0 likes
Is there any way to organize the albums on the artist page chronologically? The new update mixes the albums up and it's really annoying.
Is there any way to organize the albums on the artist page chronologically? The new update mixes the albums up and it's really annoying.
Community Legend
385 Views
1 replies
1 likes
PlanPremiumCountry Italy Device Sony Xperia XZ1 CompactOperating SystemAndroid 8.x My Question or IssueWhen my wifi goes down, as it does occasionally, the connection between Spotify and my Amazon Echo generation II gets broken. When the wifi comes b...
Plan Premium Country Italy Device Sony Xperia XZ1 Compact Operating System Android 8.x My Question or Issue When my wifi goes down, as it does occasionally, the connecti...
479 Views
0 replies
1 likes
