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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Not applicable

386030 Views

544 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7986 Views

0 replies

7 likes

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Superuser Contribution Skipping, web player chrome

My spotify keeps pausing and skipping songs half way through a song. Whether it be in the playlist or just go to a completely different genre that isnt my playlist. Additionally, my phone keeps saying that we are connected to Web Player (Chrome) but ...

Newbie

My spotify keeps pausing and skipping songs half way through a song. Whether it be in the playlist or just go to a completely different genre that isnt my playlist. Additionally, my phone keeps sayin...

Guido

Spotify Legend

675 Views

1 replies

0 likes

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Superuser Contribution FULL SCREEN ALBUM ARTWORK ON PLAYBACK

PlanFree/PremiumCountry IndonesiaDeviceSamsung Galaxy A7 My Question or Issue How to change my spotify playback (the yellow one) into the original one with square-shaped album (the green one) . All of my friend still on the original look, but IT'S AL...

Visitor

Plan Free/Premium Country  Indonesia Device Samsung Galaxy A7   My Question or Issue  How to change my spotify playback (the yellow one) into the original one with square-shape...

Guido

Spotify Legend

3835 Views

1 replies

0 likes

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Spotify freezes when I change the audio playback device

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 7 My Question or IssueSpotify freezes when I change the audio playback device, e.g. when I start using headphones. I then have to kill several spotify processes via task manager until i can sta...

Newbie

Plan Premium Country Germany Device PC Operating System Windows 7   My Question or Issue Spotify freezes when I change the audio playback device, e.g. when I start using headphones. I ...

tiramisu77

Newbie

686 Views

2 replies

9 likes

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Can't get back on line

My Question or Issue Hi, My spotify is offline and I can't get back online. If I go to my settings I don't have the offline mode or equaliser options in my PLAYBACK section. I logged out and tried to log back in but it says I am offline. I did see a ...

Newbie

  My Question or Issue  Hi, My spotify is offline and I can't get back online. If I go to my settings I don't have the offline mode or equaliser options in my PLAYBACK section. I logged o...

412 Views

0 replies

1 likes

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The app crashes whenever i use search?

Whenever I try to search for something through the app it crashes? 

Newbie

Whenever I try to search for something through the app it crashes?  

445 Views

0 replies

0 likes

Crash Android
tablet
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Why Spotify sucks in 2019 (on Android)

I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore my view is obviously narrow. Please let me know wh...

Music Fan

I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore...

2434 Views

0 replies

24 likes

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Local files unplayable

PlanPremiumCountry United statesDeviceGalaxy j3 emergeOperating System My Question or Issue I added about 15 local files to a playlist. I took the playlist and saved all the songs, then deleted it. I am currently just shuffling my saved sings since t...

Newbie

Plan Premium Country  United states Device Galaxy j3 emerge Operating System     My Question or Issue  I added about 15 local files to a playlist. I took the playlist an...

236 Views

0 replies

0 likes

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Songs are unavailable in mobile app, yet available in iPad app.

PlanPremiumCountryUKDeviceSamsung Galaxy S9Operating SystemAndroid 8.0.0 Oreo My Question or IssueI recently rediscovered an old playlist of songs I loved, created by me in 2012. However, when trying to listen to it on my phone, well over half the so...

Newbie

Plan Premium Country UK Device Samsung Galaxy S9 Operating System Android 8.0.0 Oreo   My Question or Issue I recently rediscovered an old playlist of songs I loved, created by me in 2...

246 Views

0 replies

0 likes

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Bluetooth VW infotainment, No tracklist available

PlanPremiumCountryUK DeviceSamsung s7 edgeOperating SystemAndroid 8.0 My Question or Issue I am not sure if this is a spotify issue or an issue with my car infotainment system. I've recently bought a 2018 model volkswagen scirocco with a discovery pr...

Newbie

  Plan Premium Country UK  Device Samsung s7 edge Operating System Android 8.0   My Question or Issue  I am not sure if this is a spotify issue or an issue with my car ...

2735 Views

0 replies

2 likes

bluetooth
Car
VW
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[Android Auto] Offline music account premium

PlanPremiumCountry ItalyDeviceLG G4Operating SystemAndroid 6.0 My Question or IssueHello,Last week I've updated both Android Auto and Spotify and suddenly I cannot listen anymore my offline music even if it is downloded. I've already tried to re-down...

Casual Listener

Plan Premium Country  Italy Device LG G4 Operating System Android 6.0   My Question or Issue Hello, Last week I've updated both Android Auto and Spotify and suddenly I cannot lis...

premiumprofile

Casual Listener

765 Views

3 replies

0 likes

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Can't play playlist with hidden songs

PlanFreeCountry CHDeviceHuawei P20 ProOperating SystemAndroid Oreo My Question or IssueWhen I shuffle play a playlist with hidden songs it reads "This song is not available" and no song is being played. The reason why I hide the songs is that otherwe...

Newbie

Plan Free Country  CH Device Huawei P20 Pro Operating System Android Oreo   My Question or Issue When I shuffle play a playlist with hidden songs it reads "This song is not a...

790 Views

0 replies

0 likes

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Music pauses randomly on certain music (linked with drumbeat?)

PlanPremiumCountryEstoniaDeviceHuawei TIT-L01Operating SystemAndroid 5.1 My Question or IssueI recently bought new speakers and now, when using Spotify on my phone with these speakers, some music pauses randomly. There is no issue when using my old s...

Casual Listener

Plan Premium Country Estonia Device Huawei TIT-L01 Operating System Android 5.1    My Question or Issue I recently bought new speakers and now, when using Spotify on my phone with...

Eitental

Casual Listener

523 Views

2 replies

0 likes

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Spotify Premium auf neuem Smartphone nicht mehr verfügbar

Ich habe das "3 Monate Spotify für 0.99€" Abo gebucht.Nach dem Kauf eines neuen Smartphones, habe ich mich ganz normal bei Spotify eingeloggt und hatte plötzlich kein Spotify Premium mehr.Kann mir jemand helfen ? Ich habe mich mehrmals an- und abgeme...

Newbie

Ich habe das "3 Monate Spotify für 0.99€" Abo gebucht. Nach dem Kauf eines neuen Smartphones, habe ich mich ganz normal bei Spotify eingeloggt und hatte plötzlich kein Spotify Premium mehr. Kann mi...

276 Views

0 replies

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Chromecast - Spotify connect

Since a few days after holidays my android (samsung galaxy s7) connects via Chromecast to my pioneer hifi system instead of "spotify connect". The qualifty of communications between mobile phone and hifi get worse and very delayed.Thanks for your hel...

Newbie

Since a few days after holidays my android (samsung galaxy s7) connects via Chromecast to my pioneer hifi system instead of "spotify connect". The qualifty of communications between mobile phone and ...

341 Views

0 replies

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No descarga mi musica en SD

No me aparece la opción en almacenamiento de poder descargar mi musica en la Micro SD y toda la almacena en mi almacenamiento interno, previo a escribirles esto consulte la comunidad y vi una respuesta que era porque la tarjeta podia tener un formato...

Newbie

No me aparece la opción en almacenamiento de poder descargar mi musica en la Micro SD y toda la almacena en mi almacenamiento interno, previo a escribirles esto consulte la comunidad y vi una respues...

863 Views

0 replies

0 likes

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Huawei P10 pro problems with location

PlanPremiumCountry PlDeviceHuawei P10 pro bla l29 Operating SystemEmui 9.0.0 My Question or Issue Im my Phone doesnt work locathion - i cant enable this permission for the aplikacion im trying every Way

Casual Listener

  Plan Premium Country  Pl Device Huawei P10 pro bla l29  Operating System Emui 9.0.0    My Question or Issue   Im my Phone doesnt work locathion - i cant en...

375 Views

0 replies

0 likes

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Superuser Contribution Why does Spotify stream music I already have stored on my phone?

I have a large CD collection that I rip to AAC via iTunes. I then transfer to SD card for listening on my phone (currently Samsung Note 8). Prior to using Spotify, I used MS Groove and it would always play music stored on my phone. Any downloaded mus...

Newbie

I have a large CD collection that I rip to AAC via iTunes.  I then transfer to SD card for listening on my phone (currently Samsung Note 8).  Prior to using Spotify, I used MS Groove and it...

Peter

Spotify Legend

510 Views

1 replies

0 likes

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Solved!!Superuser Contribution Songs being removed from my playlists

PlanFreeCountry USADeviceLGL56VLOperating SystemAndroid 6.0.1 My Question / Issue Seems like either spotify or my terrible phone is deleting songs from my playlists. I highly doubt it's my phone though as the songs are deleted from all my playlists i...

Music Fan

Plan Free Country  USA Device LGL56VL Operating System Android 6.0.1   My Question / Issue  Seems like either spotify or my terrible phone is deleting songs from my playlists...

Peter

Spotify Legend

5895 Views

12 replies

0 likes

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Can we have a working homescreen widget ?

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueCan we have a working homescreen widget ? Mine only works if the Spotify notification is on the notification screen and it gets cleared when i pause the mu...

Gig Goer

Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Pie   My Question or Issue Can we have a working homescreen widget ? Mine only works if the Spotify notifi...

811 Views

0 replies

1 likes

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CarPlay - wrond order in albums

Does anyone know why there is wrong order of songs when start listening to album using car touch screen /Skoda CarPlay, Iphone 6S/?When I use Iphone to start playing album in Carplay order is OK

Newbie

Does anyone know why there is wrong order of songs when start listening to album using car touch screen /Skoda CarPlay, Iphone 6S/? When I use Iphone to start playing album in Carplay order is OK ...

350 Views

0 replies

0 likes

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