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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850381 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850381 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16851 Views
  • 3 replies
  • 0 likes
  • 16851 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify offline auf iphone obwohl

Hallo, auf dem iphone kann ich mich nicht mehr einloggen. Angeblich kein Internet, aber ich bin online. Es geht nur wenn das macbook im selbe. Raum ist und ich darüber spiele, dann komme ich auch mit dem iPhone tein. Sonst nicht. Neuinstallation und ...

  • Casual Listener
  • Hallo,   auf dem iphone kann ich mich nicht mehr einloggen. Angeblich kein Internet, aber ich bin online. Es geht nur wenn das macbook im selbe. Raum ist und ich darüber spiele, dann komme ich...
  • Alfredo
  • Roadie
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

How do I download songs in SD-Card instead of internal memory

I was looking in this troubleshoot guide for how to get the songs inside the SD-card. Its says open spotify -> settings -> tap storage. Where is the storage meny??? Sorry for bad english. DeviceSamsung galaxy s7

  • Newbie
  • I was looking in this troubleshoot guide for how to get the songs inside the SD-card. Its says open spotify -> settings -> tap storage. Where is the storage meny???  Sorry for bad english...
  • Joe
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

'Downloading X of Y' notification spammed, waking my display

PlanPremiumCountry SwedenDeviceOnePlus 5TOperating SystemOxygenOS 5.1.3 (Android 8.1.0) My Question or IssueThe "Downloading X of Y" notification keeps popping up all the time, some times several times a minute, which cause my display to wake up ever...

  • Regular
  • Plan Premium Country  Sweden Device OnePlus 5T Operating System OxygenOS 5.1.3 (Android 8.1.0)   My Question or Issue The "Downloading X of Y" notification keeps popping up all th...
  • Pagge
  • Regular
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

Low volume problem...

Hi everyone. I got a problem with spotify. About low volume. If i restart the phone and start spotify, everything is normal with volume. But after a few time later, if i got some notifications from another apps, the volume is going low. You know, if ...

  • Casual Listener
  • Hi everyone. I got a problem with spotify. About low volume. If i restart the phone and start spotify, everything is normal with volume. But after a few time later, if i got some notifications from a...
  • ptasBey
  • Casual Listener
  • 1048 Views
  • 2 replies
  • 0 likes
  • 1048 Views
  • 2 replies
  • 0 likes

Spotify keeps creating a download notification and keeps my phone awake

PlanPremiumCountryArgentinaDeviceMOTO G4 PLUSOperating System7.0My Question or IssueSpotify keeps creating a download notification (downward arrow) every minute and it keeps my phone awake and that keeps draining my battery. I tried reinstalling spot...

  • Casual Listener
  • Plan Premium Country Argentina Device MOTO G4 PLUS Operating System 7.0 My Question or Issue Spotify keeps creating a download notification (downward arrow) every minute and it keeps my phon...
  • dijara
  • Regular
  • 19001 Views
  • 4 replies
  • 18 likes
  • 19001 Views
  • 4 replies
  • 18 likes

New Update

My Question or IssueThere's no shuffle button so when I connect to the PS4 with my phone I can't unshuffle music from my phone. Another complaint with this newest overhaul if that's what it's called you can no longer add Albums to playlists without g...

  • Newbie
  • My Question or Issue There's no shuffle button so when I connect to the PS4 with my phone I can't unshuffle music from my phone. Another complaint with this newest overhaul if that's what it's calle...
  • Loxer
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • Playlist
    Shuffle Function
    Update
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ridiculous loading times (Android 7.0, Spotify 8.4...)

PlanPremiumCountry - Europe DeviceSamsung Galaxy S 7Operating SystemAndroid 7.0, Spotify 8.4.56.803 armV7 My Question or Issue Spotify has ridiculous loading times - very often, but not always. It takes 5 to 10 minutes very often until I can hear mus...

  • Regular
  •   Plan Premium Country - Europe   Device Samsung Galaxy S 7 Operating System Android 7.0, Spotify 8.4.56.803 armV7   My Question or Issue   Spotify has ridiculous lo...
  • tmotl
  • Regular
  • 619 Views
  • 3 replies
  • 0 likes
  • 619 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify stop playing music - LG G6

PlanPremiumCountry PolandDeviceLG G6Operating SystemAndroid 8.0.0 My Question or Issue Since about a week I have very annoying problem with Spotify.It stops playing song. I'm listening my playlist and it just stops in the middle of the song, like I w...

  • Casual Listener
  • Plan Premium Country  Poland Device LG G6 Operating System Android 8.0.0   My Question or Issue  Since about a week I have very annoying problem with Spotify. It stops playi...
  • So_Y512
  • Casual Listener
  • 2021 Views
  • 5 replies
  • 0 likes
  • 2021 Views
  • 5 replies
  • 0 likes

Offline playlist lost on Andriod SD card, fall back to internal memory.

PlanPremiumCountryBelgium DeviceSamsung A3 2017 Operating SystemAndriod Oreo (8.0.1) My Question or IssueHello again Spotify Support,I discovered for the so many times that I lost all my OFFLINE playlists. I believe this happens every time the Spotif...

  • Gig Goer
  • Plan Premium Country Belgium    Device Samsung A3 2017   Operating System Andriod Oreo (8.0.1)   My Question or Issue Hello  again Spotify Support, I discovere...
  • leroinain
  • Casual Listener
  • 698 Views
  • 2 replies
  • 1 likes
  • andriod
    offline
    Playlist
  • 698 Views
  • 2 replies
  • 1 likes

Superuser Contribution Android Galaxy S6 Edge +, Spotify, bluetooth headphones, and wifi Audio Stuttering

The issue occurs when I'm using spotify android app, bluetooth headphones, and I'm on wifi. I get endless, unbearable stuttering! The only solution I have is when I turn wifi off. This issue doesn't occur on any other audio sources on my phone. Spoti...

  • Casual Listener
  • The issue occurs when I'm using spotify android app, bluetooth headphones, and I'm on wifi. I get endless, unbearable stuttering! The only solution I have is when I turn wifi off. This issue doesn't ...
  • Alfredo
  • Roadie
  • 741 Views
  • 3 replies
  • 0 likes
  • 741 Views
  • 3 replies
  • 0 likes

Swipping songs on album freezes

PremiumUruguayHuawei mate 10 liteAndroid 8 Every time I'm playing music on random and try to swipe on the album cover to the next song it let me do it twice and freezes the album cover but on the back let me change song with the buttons. And if i tur...

  • Casual Listener
  • Premium Uruguay Huawei mate 10 lite Android 8   Every time I'm playing music on random and try to swipe on the album cover to the next song it let me do it twice and freezes the album cove...
  • Loxer
  • Spotify Star
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Shuffle Play - already have Premium

So my friend has Premium, and has (definitely) just made the payment for this. The app just updated and she can't turn off shuffle play. I have read numerous posts saying that the shuffle button doesn't work, or that it only works in some cases, but ...

  • Newbie
  • So my friend has Premium, and has (definitely) just made the payment for this. The app just updated and she can't turn off shuffle play.    I have read numerous posts saying that the shuf...
  • Loxer
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

[Android] songs suppressed and redownloaded

Hello, I use Spotify as a Premium user in France. The device is a LG V20 running Android (non-rooted). Since 2 days, the app removes more than 100 songs I have downloaded in random playlists and download them again, spoiling my battery and my phone p...

  • Newbie
  • Hello, I use Spotify as a Premium user in France. The device is a LG V20 running Android (non-rooted).   Since 2 days, the app removes more than 100 songs I have downloaded in random playlists...
  • sax759
  • Casual Listener
  • 431 Views
  • 2 replies
  • 0 likes
  • 431 Views
  • 2 replies
  • 0 likes

All playlists storaged back to offline status

One or two times on month my storaged playlists back to offline status and I need download it again. What happen with Spotify ? Can be a android problem ?

  • Visitor
  • One or two times on month my storaged playlists back to offline status and I need download it again. What happen with Spotify ?  Can be a android problem ? 
  • user-removed
  • Not applicable
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

Android app keeps connecting to my other device or stopping when I'm listening on my phone

PlanPremiumCountry UKDeviceSamsung Galaxy 9 My Question or Issue My phone keeps constantly connecting to my other device (which is in my house) and stops playing on the phone. If I unlock my phone it asks do I want to 'keep listening on this device' ...

  • Casual Listener
  • Plan Premium Country  UK Device Samsung Galaxy 9     My Question or Issue  My phone keeps constantly connecting to my other device (which is in my house) and stops playin...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

undo update

How does one undo/uninstall the lastest update? This version is far less user friendly and less efficient than the previous version prior this update. I dislike this new update so much, I've already started looking at other apps. Please give us the o...

  • Newbie
  • How does one undo/uninstall the lastest update? This version is far less user friendly and less efficient than the previous version prior this update. I dislike this new update so much, I've already ...
  • Loxer
  • Spotify Star
  • 6471 Views
  • 1 replies
  • 21 likes
  • 6471 Views
  • 1 replies
  • 21 likes

Spotify Radio not working

Hello, My Spotify is not working. I have already tried reinstalling it and it does not work. It gives me the error that the radio station cannot be loaded. I have searched this and an option is to reinstall it and I have already tried this.

  • Newbie
  • Hello,   My Spotify is not working. I have already tried reinstalling it and it does not work. It gives me the error that the radio station cannot be loaded.   I have searched this and ...
  • bkard
  • Casual Listener
  • 4019 Views
  • 10 replies
  • 13 likes
  • 4019 Views
  • 10 replies
  • 13 likes

Album art won't load

Similar to previous issues, images aren't loading for me PlanPremiumCountry UKDeviceNexus 9Operating System Android Lollipop

  • Casual Listener
  •   Similar to previous issues, images aren't loading for me   Plan Premium Country  UK Device Nexus 9 Operating System  Android Lollipop      
  • Loxer
  • Spotify Star
  • 2043 Views
  • 1 replies
  • 1 likes
  • 2043 Views
  • 1 replies
  • 1 likes

Finding existing music on my phone?

Hi, I'm new to Spotify (taking advantage of a trial of Premium) and I'm wondering if there's a way to tell the Android app of the existence of existing music on my phone. I can tell there's the ability to download existing music I playlist'd on my co...

  • Casual Listener
  •   Hi,   I'm new to Spotify (taking advantage of a trial of Premium) and I'm wondering if there's a way to tell the Android app of the existence of existing music on my phone.&n...
  • MisterBibs
  • Casual Listener
  • 400 Views
  • 3 replies
  • 0 likes
  • 400 Views
  • 3 replies
  • 0 likes

Superuser Contribution I can not download the Sd card

PlanFree/PremiumCountry Turkey DeviceHuawei P9 lite 2017 Operating SystemAndroid 7.0 My Question or Issue Hello, I want to carry my songs on the sd card. How can I do it

  • Visitor
  • Plan Free/Premium Country  Turkey  Device Huawei P9 lite 2017  Operating System Android 7.0   My Question or Issue  Hello,  I want to carry my songs on the sd ...
  • Aimee_T
  • Roadie
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes