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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857222 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857222 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21529 Views
  • 3 replies
  • 0 likes
  • 21529 Views
  • 3 replies
  • 0 likes

Solved!! Login failed - Samsung gear fit 2 pro

Hi, since last week i have a samsung gear fit 2 pro. I have a spotify premium account but when i try to do the facebook login and i write email(i have also tried the username) and password it says “login failed”. I have read other similar message but...

  • Casual Listener
  • Hi, since last week i have a samsung gear fit 2 pro. I have a spotify premium account but when i try to do the facebook login and i write email(i have also tried the username) and password it says “l...
  • Ellys__
  • Casual Listener
  • 14218 Views
  • 9 replies
  • 0 likes
  • 14218 Views
  • 9 replies
  • 0 likes

Spotify stops working when I import music

When I import my music to Spotify on my phone, the app stops working and I can't open it so I always have to reinstall. I can still listen to everything on my laptop though.Thanks in advance

  • Newbie
  •       When I import my music to Spotify on my phone, the app stops working and I can't open it so I always have to reinstall. I can still listen to everything on my laptop though. ...
  • Billy-J
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Limited swiping.

Can only swipe left or right on a song 2-3 times before the screen locks and I can't swipe to the next song. Shuffling then unshuffling resets the issue, but still leaves me with only 2-3 swipes.

  • Casual Listener
  • Can only swipe left or right on a song 2-3 times before the screen locks and I can't swipe to the next song.  Shuffling then unshuffling resets the issue, but still leaves me with only 2-3 swipe...
  • Jose_M
  • Spotify Star
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution some playlist titles are gray so impossible to listen

some playlist titles are gray so impossible to listenPlan PrimePays france Dispositif Samsung Galaxy note 8 Ma question ou mon problème

  • Newbie
  • some playlist titles are gray so impossible to listen Plan   Prime Pays france    Dispositif  Samsung Galaxy note 8      Ma question ou mon problème ...
  • SergioDavid
  • Roadie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Mobile] Separate Streaming Quality for Wifi and mobile Data

My Question or Issue: The Data Saver toggle causes EVERY song in EVERY list to be grayed out permanantly (on the Galaxy S4, at least). I accdentally activated this, and every song was wiped. Who designed this and why would you allow such a failure of...

  • Music Fan
  • My Question or Issue:  The Data Saver toggle causes EVERY song in EVERY list to be grayed out permanantly (on the Galaxy S4, at least). I accdentally activated this, and every son...
  • SergioDavid
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Spotify background activity

PlanPremiumCountry FranceDeviceSamsung galaxy A5 2017Operating SystemAndroid 8My Question or IssueI don't know if my problem is localized but i have this one since 2 phones so i think is global, So my problem is this one : Why spotify don't know how ...

  • Casual Listener
  •   Plan Premium Country  France Device Samsung galaxy A5 2017 Operating System Android 8 My Question or Issue I don't know if my problem is localized but i have this one since 2 ph...
  • Nsbx
  • Casual Listener
  • 1848 Views
  • 2 replies
  • 0 likes
  • 1848 Views
  • 2 replies
  • 0 likes

Music skips through songs after a few seconds.

My Question or IssueHello, I am using spotify on a samsung S8. I recently got a new bluetooth speaker but when I connect it my music skips through songs after a few seconds. I have uninstalled spotify and reinstalled it and it still wont work proper....

  • Casual Listener
  • My Question or Issue Hello, I am using spotify on a samsung S8. I recently got a new bluetooth speaker but when I connect it my music skips through songs after a few seconds. I have uninstalled spot...
  • Ryanx0r
  • Composer
  • 1211 Views
  • 3 replies
  • 0 likes
  • 1211 Views
  • 3 replies
  • 0 likes

Equalizer on Android gone

Hey all, Since the last update (maybe, but I can't guarantee, in any case, it's recent), the equalizer option is gone from the settings, I can't find it anywhere.Spotify version: 8.4.66.733 armV7Android version: 8.1.0 (OxygenOS 5.1.9)Phone model: One...

  • Casual Listener
  •   Hey all,   Since the last update (maybe, but I can't guarantee, in any case, it's recent), the equalizer option is gone from the settings, I can't find it anywhere. Spotify version: 8...
  • andreistraut
  • Casual Listener
  • 513 Views
  • 2 replies
  • 0 likes
  • 513 Views
  • 2 replies
  • 0 likes

Solved!! Issues playing music on phone

PlanStudent Country DeviceSamsung Galaxy S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I wasn't really sure where to put this. I recently upgraded from an iPhone to a Samsung Galaxy S9+. For a while, I've been just f...

  • Casual Listener
  •   Plan Student  Country   Device Samsung Galaxy S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I wasn't really...
  • jsannn
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

A problem with the app I can't describe

I'm on the Google Pixel running Android P Beta and an LG G3 running Android 4I don't know how to describe my issue in words so I'll link this video I recorded instead https://youtu.be/28pJmobZDG0

  • Regular
  • I'm on the Google Pixel running Android P Beta and an LG G3 running Android 4 I don't know how to describe my issue in words so I'll link this video I recorded instead https://youtu.be/28pJmobZ...
  • shaneylianto
  • Regular
  • 952 Views
  • 7 replies
  • 0 likes
  • 952 Views
  • 7 replies
  • 0 likes

Solved!! New confused user PLEASE HELP

PlanFreeCountry UKDeviceSamsung S7 EdgeOperating SystemAndroid My Question or Issue Hello folks, I'm new to this streaming malarky and I'm not a spring chicken either, I'm 52 years old. I've just got a ChromeCast Audio. When I play a track in Spotify...

  • Regular
  • Plan Free Country  UK Device Samsung S7 Edge Operating System Android   My Question or Issue   Hello folks,   I'm new to this streaming malarky and I'm not a spring c...
  • GMC_Phil
  • Regular
  • 696 Views
  • 15 replies
  • 0 likes
  • 696 Views
  • 15 replies
  • 0 likes

Cannot switch to an.album

PlanNormalCountry DEOperating SystemAndroid 5 (small Phone) My Question or Issue There is no album list any more in an artist profile. I cannot listen to a whole album. No premium but shuffling is acceptable for me. Once this worked.

  • Casual Listener
  • Plan Normal Country  DE Operating System Android 5 (small Phone)   My Question or Issue  There is no album list any more in an artist profile. I cannot listen to a whole album....
  • Loxer
  • Spotify Star
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Music just stops

PlanPremiumCountry DeviceLG G 6Operating SystemAndroid 7 My Question or Issue Since about July (1 month) i have an issue regarding spotify. I play a playlist of mine (sometimes downloaded sometimes not) and after some songs it stopps. Very often the ...

  • Casual Listener
  •   Plan Premium Country   Device LG G 6 Operating System Android 7   My Question or Issue  Since about July (1 month) i have an issue regarding spotify. I play a playlis...
  • Billy-J
  • Spotify Star
  • 444 Views
  • 3 replies
  • 0 likes
  • Music being paused
  • 444 Views
  • 3 replies
  • 0 likes

NEW DESING

PlanPremiumCountry ColombiaDeviceSamsung Galaxy J5 PrimeOperating SystemAndroid (7.0)My Question or IssueI haven't got the new design (I have tried everything but nothing seems to work)

  • Newbie
  • Plan Premium Country  Colombia Device Samsung Galaxy J5 Prime Operating System Android (7.0) My Question or Issue I haven't got the new design (I have tried everything but nothing seems...
  • Billy-J
  • Spotify Star
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify/Waze functionality.

Device: P20 pro My Question or Issue I've recently bought a new phone with the latest version of Android. I regularly use Waze and Spotify at the same time but I've noticed that since the change the lock screen notification of 'Waze is connected' is ...

  • Newbie
  • Device: P20 pro   My Question or Issue  I've recently bought a new phone with the latest version of Android. I regularly use Waze and Spotify at the same time but I've noticed that since...
  • Aimee_T
  • Roadie
  • 512 Views
  • 1 replies
  • 0 likes
  • 512 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is switch song in the middle to random song

Spotify is switch song in the middle to random song. When i play an album on my Android Device Spotify stop the song in the middle and plays a random song. Also this song didn't end and Its happen agine. I logged out in all of my Spotifys Devices, it...

  • Newbie
  •    Spotify is switch song in the middle to random song. When i play an album on my Android Device Spotify stop the song in the middle and plays a random song. Also this song didn't end and...
  • Aimee_T
  • Roadie
  • 1592 Views
  • 1 replies
  • 0 likes
  • 1592 Views
  • 1 replies
  • 0 likes

Spotify premium and adroid

My Question or Issue I just switched my iPhone to Samsung S8. I have a premium account that I pay monthly. I got my new phone on Saturday and downloaded the Spotify app on it but it did not show my playlists. So I went to both my iPhone and Samsung t...

  • Visitor
  •     My Question or Issue  I just switched my iPhone to Samsung S8. I have a premium account that I pay monthly. I got my new phone on Saturday and downloaded the Spotify app on it b...
  • Billy-J
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't delete my saved data!

PlanPremiumCountryUK DeviceHTC U ULTRAOperating SystemAndroid My Question or IssueI'm trying to delete the songs I have saved onto my device, as I want to redownload them at a higher quality.Everywhere I look on the internet it says I can scroll to t...

  • Newbie
  • Plan Premium Country UK  Device HTC U ULTRA Operating System Android   My Question or Issue I'm trying to delete the songs I have saved onto my device, as I want to redownload the...
  • Aimee_T
  • Roadie
  • 559 Views
  • 1 replies
  • 0 likes
  • 559 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music shuffle in Cellphone (Android) But in IPAD can play full song

PlanFreeCountry ThailandDeviceSamsung Galaxy Mega 6.3 GT I-9200Operating SystemAndroid 4.4.2 Kitkat Question or Issue I use spotify in android phone and select artist to add song but the artist which I select their album cannot play full song but in ...

  • Casual Listener
  • Plan Free Country  Thailand Device Samsung Galaxy Mega 6.3 GT I-9200 Operating System Android 4.4.2 Kitkat    Question or Issue  I use spotify in android phone and selec...
  • samphan
  • Casual Listener
  • 342 Views
  • 4 replies
  • 0 likes
  • 342 Views
  • 4 replies
  • 0 likes

Superuser Contribution Songs from Queue gone! Why?

JUst spent 30 minutes adding albums and songs to queue. Checked queue and it had all these next tracks listed. Then i played a song from my favorites, clicked on that top right icon to view queue and it’s missing all songs i added. Now it shows that ...

  • Newbie
  •   JUst spent 30 minutes adding albums and songs to queue. Checked queue and it had all these next tracks listed. Then i played a song from my favorites, clicked on that top right icon to view q...
  • Aimee_T
  • Roadie
  • 751 Views
  • 1 replies
  • 1 likes
  • 751 Views
  • 1 replies
  • 1 likes