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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
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  • 11 replies
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  • Android
    Guide
    Troubleshooting
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20519 Views
  • 3 replies
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  • 20519 Views
  • 3 replies
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Superuser Contribution Spotify downloading out of nowhere

PlanPremiumCountry BrasilDeviceSamsung S7Operating SystemAndroid My Question or Issue Why my Spotify is downloading music? It is musics that I already have in my library. Sometimes is 5, or 27 the last one was 142, how can I make it stop? It is getti...

  • Casual Listener
  • Plan Premium Country  Brasil Device Samsung S7 Operating System Android   My Question or Issue  Why my Spotify is downloading music? It is musics that I already have in my li...
  • Alfredo
  • Roadie
  • 646 Views
  • 3 replies
  • 1 likes
  • 646 Views
  • 3 replies
  • 1 likes

Superuser Contribution Saved Music; Premium User

PlanPremiumCountry CanadaDeviceLG G5, Model LG-H831Operating SystemAndroid 7.0, Nougat My Question or Issue For about 10 days now, I haven't been able to play any stored music in my Library, while not connected to Wi-Fi or data. I have even, as recen...

  • Regular
  • Plan Premium Country  Canada Device LG G5, Model LG-H831 Operating System Android 7.0, Nougat   My Question or Issue  For about 10 days now, I haven't been able to play ...
  • Alfredo
  • Roadie
  • 697 Views
  • 5 replies
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  • 697 Views
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Solved!!Superuser Contribution Various issues with Spotify app on Galaxy S7 running Android Oreo (8.0)

PlanPremiumCountryFinlandDeviceSamsung Galaxy S7Operating SystemAndroid Oreo (8.0) (Samsung official Nordic ROM, no root or customs)Spotify version8.4.63.584 armV7 My Question or IssueThe Spotify app has been behaving badly for some time now, having ...

  • Music Fan
  • Plan Premium Country Finland Device Samsung Galaxy S7 Operating System Android Oreo (8.0) (Samsung official Nordic ROM, no root or customs) Spotify version 8.4.63.584 armV7   My Quest...
  • Alfredo
  • Roadie
  • 2805 Views
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  • 2805 Views
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So are you guys going to bring back the Queue to your app?

I would like to see the queue back on your app because it would be actually helpful to see what will play next and or how i use to do it to see if if a hit shuffleto see if it actually refreshed the playlist. If your Desktop Player has it and other f...

  • Roadie
  •   I would like to see the queue back on your app because it would be actually helpful to see what will play next and or how i use to do it to see if if a hit shuffleto see if it actually refres...
  • Noah
  • Spotify Star
  • 691 Views
  • 5 replies
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  • 691 Views
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Playlist and animation problem

PlanPremiumCountry TurkeyDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or IssueIn the dynamic playlists such as daily mix, there is a bug which resets to the top of the list after going back from the playing now. In other words, the...

  • Casual Listener
  • Plan Premium Country  Turkey Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue In the dynamic playlists such as daily mix, there is a bug which re...
  • Billy-J
  • Spotify Star
  • 210 Views
  • 1 replies
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  • 210 Views
  • 1 replies
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Solved!! No internet connection login error

I am connected to Wi-Fi but it says no internet connection when I try to logon. Any reason why this is happening?

  • Newbie
  • I am connected to Wi-Fi but it says no internet connection when I try to logon. Any reason why this is happening?    
  • Loxer
  • Spotify Star
  • 4133 Views
  • 1 replies
  • 1 likes
  • 4133 Views
  • 1 replies
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Song starts loud when skipping tracks

None of the below information is requiredPlanPremiumCountryUnited States DeviceGoogle Pixel XLOperating SystemAndroid Oreo My Question or IssueI always have equalizer set, which makes the general volume lower. But whenever I skip a track, the next so...

  • Newbie
  • None of the below information is required Plan Premium Country United States   Device Google Pixel XL Operating System Android Oreo   My Question or Issue I always have equalize...
  • Loxer
  • Spotify Star
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
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Play Controls Unavailable on Android App

Plan: PremiumCountry: United States of America Device: Google Pixel XL Operating System: Android 8.0.0Spotify App Version: 8.4.63.584 armV7 Steps to reproduce: 1. Launch Android app2. Play an album or playlist3. Connect to a Spotify Connect capable d...

  • Newbie
  •   Plan: Premium Country: United States of America   Device: Google Pixel XL  Operating System: Android 8.0.0 Spotify App Version: 8.4.63.584 armV7   Steps to reproduc...
  • Loxer
  • Spotify Star
  • 790 Views
  • 1 replies
  • 1 likes
  • 790 Views
  • 1 replies
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Solved!!Superuser Contribution [Android auto] Can't load library when offline

PlanPremiumCountryGermany DeviceGalaxy Note 8Operating SystemAndroid 8.0, Spotify 8.4.60.741, Android Auto 3.3.582064 My Question or Issue It used to be possible to open the library while offline on Android Auto. Since a couple of weeks this doesn't ...

  • Casual Listener
  • Plan Premium Country Germany   Device Galaxy Note 8 Operating System Android 8.0, Spotify 8.4.60.741, Android Auto 3.3.582064   My Question or Issue  It used to be possible ...
  • jlhardegen
  • Casual Listener
  • 3646 Views
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  • auto
    offline
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Solved!! Playlists will not sync across devices. Please please help

PlanPremiumCountry USDeviceSamsung Galaxy J7/Acer AspireOperating SystemAndroid/Windows My Question or Issue I access spotify frequently on both my laptop and cell. For the last 2 months my playlists have had a completely different number of songs de...

  • Music Fan
  •   Plan Premium Country  US Device Samsung Galaxy J7/Acer Aspire Operating System Android/Windows   My Question or Issue  I access spotify frequently on both my laptop a...
  • Loxer
  • Spotify Star
  • 356 Views
  • 1 replies
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  • Other
  • 356 Views
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How to play all of an artist's music on the Android app.

PlanPremiemMy Question or Issue How do you play all songs from an artist, the UI just shows albums etc. I want to play all songs by an artist?

  • Casual Listener
  • Plan Premiem My Question or Issue  How do you play all songs from an artist, the UI just shows albums etc. I want to play all songs by an artist?           &nbs...
  • Loxer
  • Spotify Star
  • 232 Views
  • 1 replies
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  • 232 Views
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Solved!! Now Playing screen changes when connected to a Bluetooth transmitter

PlanPremiumCountry United States DeviceSamsung Galaxy S7Operating SystemAndroid My Question or IssueWhen I connect my Bluetooth transmitter to my phone, my now playing screen becomes a simplified version of itself with no album artwork and the only o...

  • Casual Listener
  •   Plan Premium Country United States  Device Samsung Galaxy S7 Operating System Android   My Question or Issue When I connect my Bluetooth transmitter to my phone, my now p...
  • omega313
  • Regular
  • 2265 Views
  • 19 replies
  • 4 likes
  • 2265 Views
  • 19 replies
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Android app network connectivity bug

Plan- PremiumCountry- USA DevicePixel 1Operating SystemAndroid 8.1.0 My Question or IssueWhen I go offline (loose network connectivity, for example going into a parking garage), the app does not correctly notice when the network becomes available aga...

  • Casual Listener
  •   Plan - Premium Country - USA   Device Pixel 1 Operating System Android 8.1.0   My Question or Issue When I go offline (loose network connectivity, for example going into ...
  • Billy-J
  • Spotify Star
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
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Music play stops

PlanPremiumCountry U.S.DeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueI'll be listening to downloaded music on the app and it stops playback multiple times in an hour. How can I fix this so I don't cancel my membership? I'd ex...

  • Casual Listener
  •   Plan Premium Country  U.S. Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue I'll be listening to downloaded music on the app and it stops ...
  • Billy-J
  • Spotify Star
  • 602 Views
  • 5 replies
  • 0 likes
  • 602 Views
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Gear S3 won't play Daily Mix playlist

PlanPremium DeviceNote 5/Gear S3 Operating SystemAndroid My Question or IssueSo I just got my Gear S3 today and have the app on my Note 5 and Gear but when I go into the app on my Gear S3 and select one of my "Daily Mix" playlists nothing happens.. I...

  • Casual Listener
  • Plan Premium   Device Note 5/Gear S3   Operating System Android   My Question or Issue So I just got my Gear S3 today and have the app on my Note 5 and Gear but when I go int...
  • MonitorZero
  • Casual Listener
  • 210 Views
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  • 210 Views
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Tablet locks up on now-playing screen with videos/animations

I first noticed the lockup a few days ago when playing Eurythmics song Sweet Dreams from their album of the same name. The audio plays but when selecting the Now Playing screen the tablet went black and was totally unresponsive. Even the standard And...

  • Regular
  • I first noticed the lockup a few days ago when playing Eurythmics song Sweet Dreams from their album of the same name. The audio plays but when selecting the Now Playing screen&nb...
  • Loxer
  • Spotify Star
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
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Scrolling sideways in made for you section difficult

PlanPremiumCountryUSADeviceSamsung Galaxy 8Operating SystemAndoird 8.0.0Spotify version 8.4.64.547 armV7 Scrolling through daily mixes sideways usually takes several tries to work after veritcally scrolling on that page. Seems a little overly sensiti...

Spotify video_1.gif
  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy 8 Operating System Andoird 8.0.0 Spotify version 8.4.64.547 armV7     Scrolling through daily mixes sideways usually takes several ...
  • Loxer
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
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Solved!! Exteme quality no longer showing in settings

PlanPremiumCountry UKDeviceHonor 8Operating SystemAndroid My Question or IssueConsidering I pay for Premium... I am little confused to why this feature has now gone?

  • Music Fan
  • Plan Premium Country  UK Device Honor 8 Operating System Android   My Question or Issue Considering I pay for Premium... I am little confused to why this feature has now gone?&nbs...
  • Loxer
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
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NVIDIA SHIELD NOT DISPLAYING CORRECT RESOLUTION

PlanPremiumCountry UKDeviceNVIDIA SHIELDOperating System7.0 My Question or IssueWhen using on Nvidia Shield TV, I cannot see the whole screen it is cut off on the top left and difficult to navigate.I have uninstalled the app and cleared the cache and...

  • Casual Listener
  •   Plan Premium Country  UK Device NVIDIA SHIELD Operating System 7.0  My Question or Issue When using on Nvidia Shield TV, I cannot see the whole screen it is cut off on the ...
  • jammoju
  • Casual Listener
  • 192 Views
  • 1 replies
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  • 192 Views
  • 1 replies
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Solved!! Behind the Lyrics not showing up

PlanFreeCountryMalaysia DeviceNexus 6P Operating SystemAndroid My Question or IssueBehind the Lyrics isn't showing up for any songs even though it's enabled in my settings.

  • Newbie
  • Plan Free Country Malaysia   Device Nexus 6P   Operating System Android   My Question or Issue Behind the Lyrics isn't showing up for any songs even though it's enabled in ...
  • Loxer
  • Spotify Star
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes