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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5370 Views

0 replies

6 likes

  • 5370 Views
  • 0 replies
  • 6 likes

download

PlanPremiumCountry Device(Samsung Galaxy not fe)Operating System(Android Oreo, Windows 10) My Question or Issuedownload notification does not appear in the new version

Visitor

Plan Premium Country   Device (Samsung Galaxy not fe) Operating System (Android Oreo, Windows 10)   My Question or Issue download notification does not appear in the new vers...

RockstarFischer

Composer

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Voice command specific tunes from running playlist??

PlanFree/PremiumCountry Device HTC One Operating System Android(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hey guys, while listening to Spotify on my laptop which is playing through my stereo, I would like to let a playlist run but b...

Regular

Plan Free/Premium Country   Device HTC One   Operating System Android (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Hey guys, while listening to...

RockstarFischer

Composer

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
  • 0 likes

Very bad changes made to search function

PlanPremiumCountry NorwayDeviceOnePlus 6TOperating SystemAndroid Pie My Question or Issue Until recently I could double tap the search button to bring up the keyboard and start writing.Now I have to tap the search field. This is a very bad decision i...

Regular

  Plan Premium Country  Norway Device OnePlus 6T Operating System Android Pie   My Question or Issue   Until recently I could double tap the search button to bring up ...

AeroZ

Composer

528 Views

1 replies

1 likes

  • 528 Views
  • 1 replies
  • 1 likes

Terible sound quality

Country NORWAYDevicePHILLIPS 4K ULTRA HDOperating SystemANDROID My Question or IssueHi. Playing music from tv to amplifier to my speakers. So the gear isnt my problem. Still terible quality on maybe 1/3 of songs. What could be the issue?

Casual Listener

  Country  NORWAY Device PHILLIPS 4K ULTRA HD Operating System ANDROID    My Question or Issue Hi. Playing music from tv to amplifier to my speakers. So the gear isn...

KarlkJ

Casual Listener

583 Views

4 replies

0 likes

  • 583 Views
  • 4 replies
  • 0 likes

My Spotify keeps on saying that I'm offline even when I am definatley not

For the last 3 months when I was out of Wi-Fi range my Spotify would say that I am offline and will not download music when I am outside of my house it would be difficult and it will not download my music is there any way out of this I tried restarti...

Newbie

For the last 3 months when I was out of Wi-Fi range my Spotify would say that I am offline and will not download music when I am outside of my house it would be difficult and it will not download my ...

Mantisentil

Community Legend

590 Views

1 replies

0 likes

Offline. I'm not Offline
  • 590 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song metadata not in sync using Android Auto and Spotify over car Bluetooth

Hi, I use Spotify on my phone to play music through a Bluetooth connection to my car's Bluetooth radio receiver. I have 2 cars, a VW Tiguan and a Ford Focus, both behave in the same way. When Spotify is active and playing music and Android Auto is of...

Newbie

Hi,   I use Spotify on my phone to play music through a Bluetooth connection to my car's Bluetooth radio receiver.  I have 2 cars, a VW Tiguan and a Ford Focus, both behave in the same wa...

Mario

Spotify Legend

1089 Views

3 replies

0 likes

  • 1089 Views
  • 3 replies
  • 0 likes

Albums and Favorite songs

PlanFreeCountryUKDeviceNokia 6.1Operating SystemAndroid PieMy Question or IssueWhenever I favourite an album it appears on albums list, but all the music from the album is now deleted from my favourite song list. It is not possible for me to have an ...

Newbie

  Plan Free Country UK Device Nokia 6.1 Operating System Android Pie My Question or Issue Whenever I favourite an album it appears on albums list, but all the music from the album is n...

cprebels333

Newbie

1553 Views

1 replies

2 likes

  • 1553 Views
  • 1 replies
  • 2 likes

Solved!! Cannot delete profile picture

No matter what I do ...I cannot delete the profile picture. I tried using my desktop but no luck there either. I never get the option to change picture.Thanks for any help you can give me.Android running OS 8

Newbie

No matter what I do ...I cannot delete the profile picture. I tried using my desktop but no luck there either. I never get the option to change  picture. Thanks for any help you can give me. A...

Mantisentil

Community Legend

975 Views

1 replies

0 likes

  • 975 Views
  • 1 replies
  • 0 likes

Autoplay not working on Android

PlanPremiumCountry USDeviceGoogle PixelOperating System Android PMy Question or IssueAutoplay is simply not working on Android it appears (checked with several friends who run a variety of versions and it does not appear to be working across the boar...

Newbie

Plan Premium Country  US Device Google Pixel Operating System  Android P My Question or Issue Autoplay is simply not working on Android it appears (checked with several friends who...

RockstarFischer

Composer

687 Views

1 replies

3 likes

  • 687 Views
  • 1 replies
  • 3 likes

Search function no longer works offline.

PlanPremiumCountryUSADeviceLG G6Operating SystemAndroid Oreo My Question or IssueMy issue is concerning the search function when using the device offline. The issue started at the same update that eliminated the browse button at the bottom of the scr...

Music Fan

  Plan Premium Country USA Device LG G6 Operating System Android Oreo   My Question or Issue My issue is concerning the search function when using the device offline.  ...

bobaloochi

Music Fan

1271 Views

8 replies

0 likes

  • 1271 Views
  • 8 replies
  • 0 likes

[Podcast] Podcast exits when play button is clicked

PlanPremiumCountry United States of AmericaDeviceGalaxy s8Operating SystemAndroid My Question or IssueWhen trying to play the podcast Chapo: Kingpin on Trail Episode 3 the podcast does not load and exits immediately. I tried restarting the App also t...

Casual Listener

  Plan Premium Country  United States of America Device Galaxy s8 Operating System Android   My Question or Issue When trying to play the podcast Chapo: Kingpin on Trail Epi...

ray251

Casual Listener

587 Views

1 replies

0 likes

  • 587 Views
  • 1 replies
  • 0 likes

Bluetooth Metadata not working on S9

PlanPremiumCountry USADeviceSamsung Galaxy 9+Operating SystemAndroid Pie (9)Spotify Version8.4.79.630 My Question or IssueHello, my s9+ is not transmitting track information or artist information to my '12 Acura TL. I've been able to reproduce this w...

Newbie

Plan Premium Country  USA Device Samsung Galaxy 9+ Operating System Android Pie (9) Spotify Version 8.4.79.630   My Question or Issue Hello, my s9+ is not transmitting track inf...

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
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Superuser Contribution Searching and playing song repeats same song

PlanPremiumCountryUK DevicePixel 2Operating SystemAndroid Oreo My Question or IssueIf I search for an artist and play a song, the same song will play on repeat over and over. If I turn repeat off, it will play that one song and that is it. In the pas...

Newbie

Plan Premium Country UK  Device Pixel 2 Operating System Android Oreo    My Question or Issue If I search for an artist and play a song, the same song will play on repeat ove...

Ver

Spotify Legend

2349 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify has stopped notification

PlanPremiumCountry FranceDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueWhen i pause the music on spotify and wait a short moment i receive a " Spotify has closed " notification and i can't use my spotify widget on the homescr...

Gig Goer

Plan Premium Country  France Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue When i pause the music on spotify and wait a short moment i receive ...

248 Views

0 replies

0 likes

  • 248 Views
  • 0 replies
  • 0 likes

Data Saver mode does not turn off

PlanFreeCountryRepublic of korea DeviceSamsung Galaxy S8+Operating SystemAndroid Oreo My Question or IssueHello.Even if I turn off Data Saver mode in the setting menu, but it will turn back on when I scroll down and then up to change my streaming mus...

Newbie

Plan Free Country Republic of korea  Device Samsung Galaxy S8+ Operating System Android Oreo   My Question or Issue Hello. Even if I turn off Data Saver mode in the setting ...

1915 Views

0 replies

22 likes

  • 1915 Views
  • 0 replies
  • 22 likes

Android app only slow in wifi (every wifi)

PlanPremiumCountryGermany Device(Sony Xperia XZ2 Compact H8324)Operating System(Android 9) Hello,My spotify app runs very slow, but only in wifi. And I am not talking only about my home wifi wehre I btw have 400 Mbit connection. I have the problem in...

Newbie

Plan Premium Country Germany   Device (Sony Xperia XZ2 Compact H8324) Operating System (Android 9)   Hello, My spotify app runs very slow, but only in wifi. And I am not talkin...

657 Views

0 replies

2 likes

  • 657 Views
  • 0 replies
  • 2 likes

Spotify has closed notification

PlanPremiumCountry FranceDevice(Samsung Galaxy S9)Operating System(Android Oreo) My Question or Issue When i pause the music on spotify and wait a short moment i receive a "Spotify has closed notification" notification and i can't use my spotify widg...

Gig Goer

Plan Premium Country  France Device (Samsung Galaxy S9) Operating System (Android Oreo)   My Question or Issue   When i pause the music on spotify and wait a short mome...

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

Notificación persistente "conectando a Spotify"

Desde hace una semana más o menos, cada 5 o 10 segundos me salta una notificación de Spotify que dice "Conectando a Spotify". La notificación dura unos segundos, pero como digo, vuelve a salir cada poco y no se puede remover a mano. He cerrado sesión...

Casual Listener

Desde hace una semana más o menos, cada 5 o 10 segundos me salta una notificación de Spotify que dice "Conectando a Spotify". La notificación dura unos segundos, pero como digo, vuelve a salir cada p...

DarkMefisto

Newbie

4456 Views

6 replies

18 likes

  • 4456 Views
  • 6 replies
  • 18 likes

Superuser Contribution Meldung "Verbindung mit Spotify wird hergestellt" wenn Handy mit Bluetooth verbunden wird

Seit kurzem bekomme ich jedes Mal, wenn ich mein Android/Samsung Smartphone mit einem Bluetooth-Gerät verbinde, die Meldung: Verbindung mit Spotify wird hergestellt. Auch wenn das BT-Gerät gar keine Medienwiedergabe aktiviert hat und die Spotify-App ...

Casual Listener

Seit kurzem bekomme ich jedes Mal, wenn ich mein Android/Samsung Smartphone mit einem Bluetooth-Gerät verbinde, die Meldung: Verbindung mit Spotify wird hergestellt. Auch wenn das BT-Gerät gar keine ...

Peter

Spotify Legend

16603 Views

24 replies

5 likes

  • 16603 Views
  • 24 replies
  • 5 likes

Podcast stream to galaxy watch

PlanPremiumCountry USADeviceGalaxy watch 46 mmMy Question or IssueApp for new galaxy watch does not have an option to stream my podcasts over LTE. When will this feature be added to the galaxy watch app?

Casual Listener

  Plan Premium Country  USA Device Galaxy watch 46 mm My Question or Issue App for new galaxy watch does not have an option to stream my podcasts over LTE.  When will this feat...

RockstarFischer

Composer

921 Views

1 replies

4 likes

  • 921 Views
  • 1 replies
  • 4 likes