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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6946 Views

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7 likes

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Android Wear update bug

PlanPremiumCountry New Zealand DeviceSamsung Galaxy S8+ and the ticwatch proOperating SystemTicwatch Pro: Android Wear 2.1 Samsung Galaxy S8+: OreOSpotify version: 8.4.79.630My Question or Issue: After the most recent update I connected my watch to m...

Newbie

Plan Premium Country  New Zealand  Device Samsung Galaxy S8+ and the ticwatch pro Operating System Ticwatch Pro: Android Wear 2.1  Samsung Galaxy S8+: OreO Spotify version: 8....

437 Views

0 replies

3 likes

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Lyrics on Samsung Tablet

Plan - premiumCountry - USA DeviceSamsung Galaxy Tab A Tablet My Question or IssueI can't get lyrics to display on my Samsung Galaxy Tab A 10.1" Tablet. I can on my phone (Samsung S7). So I know the song has lyrics available. I've cleared cache. I've...

Casual Listener

Plan - premium Country - USA   Device Samsung Galaxy Tab A Tablet      My Question or Issue I can't get lyrics to display on my  Samsung Galaxy Tab A 10.1"&...

d_atd01

Gig Goer

11478 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

BBC podcasts on Kindle fire

PlanPremiumCountry UKDeviceKindle Fire My Question or Issue I download podcasts on my Kindle Fire (so I can listen at work when offline) however I cannot play any of the BBC podcasts. I can download and play podcasts from other sources, and play the ...

Newbie

    Plan Premium Country  UK Device Kindle Fire   My Question or Issue   I download podcasts on my Kindle Fire (so I can listen at work when offline) however I can...

421 Views

0 replies

0 likes

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Spotify has stopped notification

PlanPremiumCountryFranceDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue Hello, When i pause the music on spotify on my samsung galaxy s9 and wait a short moment i receive a " Spotify has stopped " notification and then i can't...

Gig Goer

Plan Premium Country France Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue   Hello, When i pause the music on spotify on my samsung galaxy...

364 Views

0 replies

0 likes

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Spotify has taken over my phone. Make it stop.

I have an android phone. I listen to a lot of podcasts. Most of the time, in fact, I am listening to podcasts. If I pause a podcast with a bluetooth device and then press PLAY.... SPOTIFY COMES ON INSTEAD. Why is this? I do not want spotify to be my ...

Newbie

I have an android phone.  I listen to a lot of podcasts. Most of the time, in fact, I am listening to podcasts.  If I pause a podcast with a bluetooth device and then press PLAY.... SPOTIFY...

570 Views

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0 likes

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Spotify Connet battery drain issue

PlanFree/PremiumCountry FinlandDeviceSony Xperia XZ1 Compact Operating SystemAndroid oreo 8.0 My Question or Issue I have Sony Xperia XZ1 Compact and Denon AVR-X-2100W. The problem is that when using spotify connect the battery drain is very high in ...

Music Fan

Plan Free/Premium Country  Finland Device Sony Xperia XZ1 Compact  Operating System Android oreo 8.0   My Question or Issue  I have Sony Xperia XZ1 Compact and Denon AVR...

Vsa_boy

Music Fan

1084 Views

2 replies

0 likes

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Daily Mixes - Heart symbol on different devices

PlanPremium When listening to my Daily Mix, I noticed something interesting. I have some songs on one device labeled as I like it, the heart symbol is highlighted, but I do not have a heart on the other device. Does that mean that when I label a song...

Roadie

  Plan Premium   When listening to my Daily Mix, I noticed something interesting. I have some songs on one device labeled as I like it, the heart symbol is highlighted, but I do not hav...

lubos

Roadie

443 Views

1 replies

0 likes

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  • 1 replies
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Downloaded songs

PlanPremiumCountry Device(Asus Zenfone 2)Operating System(Android Marshmallow) My Question or Issue hello. everytime my phone shuts down while spotify is open, my downloades songs disappears. but the songs still takes up space. i must delete them and...

Newbie

Plan Premium Country   Device (Asus Zenfone 2) Operating System (Android Marshmallow)   My Question or Issue    hello.   everytime my phone shuts down while spot...

318 Views

0 replies

0 likes

  • 318 Views
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delete

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Visitor

.

465 Views

0 replies

0 likes

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Extremely Slow Downloads

I am experiencing extremely slow downloads on my Nokia 7.1 using either of my WiFi connections (5GHz or 2.4GHz) given I am paying for a premium service this really isn't acceptable. I prefer to download songs for offline listening as opposed to strea...

Visitor

I am experiencing extremely slow downloads on my Nokia 7.1 using either of my WiFi connections (5GHz or 2.4GHz) given I am paying for a premium service this really isn't acceptable. I prefer to downl...

user-removed

Not applicable

1060 Views

2 replies

0 likes

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music display

PlanPemiumDeviceNova 3iOperating SystemAndroid Oreo My Question or Issue My music won't show in the lockscreen and it is extremely frustrating, as you can see I can't skip, pause, go back a song or anything. can anyone help me fix this

Newbie

Plan Pemium Device Nova 3i Operating System Android Oreo   My Question or Issue  My music won't show in the lockscreen and it is extremely frustrating, as you can see I can't s...

397 Views

0 replies

0 likes

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[Galaxy Watch] Can't shuffle in offline mode

PlanPremiumCountryUnited StadsDeviceGalaxy Watch 42mm with Galaxy S9+Operating SystemTizen 4.0.0 My Question or Issue I have some playlists downloaded for when I go for a run and switch spotify to offline mode. However, when offline, repeat and shuff...

Regular

Plan Premium Country United Stads Device Galaxy Watch 42mm with Galaxy S9+ Operating System Tizen 4.0.0   My Question or Issue   I have some playlists downloaded for when I go fo...

597 Views

0 replies

4 likes

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  • 0 replies
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Spotify disappearing from the notification screen

PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue When i pause the music on Spotify and wait a short moment i receive a " Spotify has closed (or stopped) " notification. That induces the little circle wi...

Gig Goer

Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue   When i pause the music on Spotify and wait a short moment i recei...

399 Views

0 replies

0 likes

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Songs wont save

PlanPremiumCountry CanadaDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or IssueI cant save or download new songs. I click the check mark, or the save song button and it wont save it. So i am unable to save any new songs. I have lots...

Newbie

Plan Premium Country  Canada Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue I cant save or download new songs. I click the check mark, or the s...

Mantisentil

Community Legend

367 Views

1 replies

0 likes

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  • 1 replies
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Push notifications not working

PlanPremiumCountryCanadaDeviceiPhone 5S, Windows 10 app from MS store, MacOS app from spotifyOperating SystemiOS 12, Windows 10 1803, MacOS High Sierra My Question or Issue I have ALL the push notifications turned on, but on all devices in all operat...

Regular

Plan Premium Country Canada Device iPhone 5S, Windows 10 app from MS store, MacOS app from spotify Operating System iOS 12, Windows 10 1803, MacOS High Sierra   My Question or Issue &n...

funkthew0rld

Regular

1112 Views

1 replies

0 likes

Desktop
iOS
macOS
Windows
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Songs change name when moved to queue

PlanPremiumCountryGermanyDeviceOneplus 5TOperating SystemAndroid 8.1 My Question or IssueIf I try to move songs to the queue they often change their name.

Newbie

Plan Premium Country Germany Device Oneplus 5T Operating System Android 8.1   My Question or Issue If I try to move songs to the queue they often change their name.

734 Views

0 replies

1 likes

  • 734 Views
  • 0 replies
  • 1 likes

Wrong translation

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy J5 (2016)Operating SystemAndroid 6.1.6 My Question or Issue(dutch version of Spotify)Wrong translation on -> settings, under 'storage' the english variant says 'free', translated to dutch it says ...

Newbie

Plan Premium Country The Netherlands Device Samsung Galaxy J5 (2016) Operating System Android 6.1.6   My Question or Issue (dutch version of Spotify) Wrong translation on -> settin...

431 Views

0 replies

1 likes

  • 431 Views
  • 0 replies
  • 1 likes

Thumbs Up/Thumbs Down Missing.

PlanPremiumOperating SystemAndroid Nougat My Question or Issue Hey guys. Its me or you can no longer Thumbs Up/Thumbs Down songs from song radio on android devices, because on desktop app you still can do it.

Roadie

Plan Premium Operating System Android Nougat My Question or Issue  Hey guys. Its me or you can no longer Thumbs Up/Thumbs Down songs from song radio on android devices, because o...

Djmagnum

Newbie

1132 Views

1 replies

3 likes

  • 1132 Views
  • 1 replies
  • 3 likes

Equalizer

PlanPremium/familyCountry DeviceHuaweiOperating SystemAndroid My Question or IssueI read that the equalizer is under settings, then playback....so I went to settings and found playback but I can't click on it to bring anything else up! I tapped it a ...

Regular

  Plan Premium/family Country   Device Huawei Operating System Android   My Question or Issue I read that the equalizer is under settings, then playback....so I went to sett...

Kmac2323

Regular

1267 Views

6 replies

1 likes

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  • 6 replies
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Unable to Like (Favorite) songs in all playlists

PlanFreeCountry USADeviceMoto G6 Play - SprintOperating SystemAndroid Oreo My Question or Issue After I listen for a while, liking some, skipping some, (but still able to skip songs) I find I cannot like/favorite any songs. The heart icon responds bu...

Casual Listener

Plan Free Country  USA Device Moto G6 Play - Sprint Operating System Android Oreo   My Question or Issue  After I listen for a while, liking some, skipping some, (but still a...

301 Views

0 replies

0 likes

  • 301 Views
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