Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35970 Views
  • 64 replies
  • 25 likes
  • 35970 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

BABI JOKA FLEXIN' yesterday this song be available in USA, today he's not! Why?

PlanPremiumCountryUSA My Question or Issue BABI JOKA FLEXIN' yesterday this song be available in USA, today he's not! Why?https://open.spotify.com/album/6TlAmUO5lKFcofzz70wSwx

image.png
  • Newbie
  • Plan Premium Country USA   My Question or Issue   BABI JOKA FLEXIN' yesterday this song be available in USA, today he's not! Why? https://open.spotify.com/album/6TlAmUO5lKFcofzz70wS...
  • AS7
  • Gig Goer
  • 1871 Views
  • 1 replies
  • 1 likes
  • 1871 Views
  • 1 replies
  • 1 likes

Release Radar Disappeared

Hi, My Release Radar has completely disappeared from both my desktop and phone app. It's not showing my playlists or next to Discover Weekly. Any ideas?

  • Newbie
  • Hi,   My Release Radar has completely disappeared from both my desktop and phone app. It's not showing my playlists or next to Discover Weekly. Any ideas?  
  • Anthonyverlingo
  • Newbie
  • 448 Views
  • 1 replies
  • 11 likes
  • 448 Views
  • 1 replies
  • 11 likes

App running in background constantly

Spotify Premium Samsung Galaxy 9, Alienware r3Operating System( Android Oreo, Windows 10,etc.) My Question or IssueSpotify is designed to run in the background whenever it wants. This is ridiculous. I like the app when I am using it but i will not co...

  • Newbie
  • Spotify Premium  Samsung Galaxy 9,  Alienware r3 Operating System ( Android Oreo, Windows 10,etc.)   My Question or Issue Spotify is designed to run in the background whenev...
  • 911 Views
  • 0 replies
  • 1 likes
  • Boycott spotify. Cancel subscription
  • 911 Views
  • 0 replies
  • 1 likes

Notification bar does not update while phone is locked

PlanPremiumCountry United StatesDevicePixel 3 XLOperating SystemAndroid 9 November security patch My Question or Issue The notification badge does not update to the current song on the lock screen if the phone was perviously locked during the change ...

  • Newbie
  •   Plan Premium Country  United States Device Pixel 3 XL Operating System Android 9 November security patch   My Question or Issue  The notification badge does not updat...
  • 693 Views
  • 0 replies
  • 4 likes
  • Android 9.0
    Notifications
    pixel 3XL
  • 693 Views
  • 0 replies
  • 4 likes

Spotify always running

PlanPremiumCountry AustriaDeviceOneplus 5t Operating SystemAndroid 8 My Question or Issue Since about 2 days there I often see a message from Spotify "Verbindung zu Spotify wird hergestellt" for what reason is it connecting to what and how can I disa...

  • Newbie
  •   Plan Premium Country  Austria Device Oneplus 5t  Operating System Android 8   My Question or Issue  Since about 2 days there I often see a message from Spotify "...
  • ardacebi
  • Composer
  • 707 Views
  • 1 replies
  • 0 likes
  • 707 Views
  • 1 replies
  • 0 likes

Cannot save a song

PlanPremiumDeviceSamsung Galaxy Note 8 My Question or Issue Hi, cannot save songs into my library. Read about the 10k limit though I haven't recieved any notification that I reached it. Tried removing songs so that I can add new ones. I even couldn't...

  • Newbie
  • Plan Premium Device Samsung Galaxy Note 8     My Question or Issue  Hi, cannot save songs into my library. Read about the 10k limit though I haven't recieved any notification th...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Spotify hangs - is there a fix?

PlanPremiumCountry Canada Device(iPhone 7, galaxy s8+) My Question or IssueWhen I try to search or browse, Spotify hangs and times out The error says I am not connected to the Internet but I am. Usually this happens whenever I leave the app and retur...

  • Newbie
  • Plan Premium Country  Canada  Device (iPhone 7, galaxy s8+)   My Question or Issue When I try to search or browse, Spotify hangs and times out  The error says I am not con...
  • 876 Views
  • 0 replies
  • 2 likes
  • hangs
    iPhone 7 Plus
    s8+
  • 876 Views
  • 0 replies
  • 2 likes

Browse tab gone

Hi, just recently my browse tab has disappeared from the app on my phone. Any ideas as to why and how to fix this? i saw one comment saying to force update it? I have it updated on my App Store updates but is there more I can do?? thanks.

  • Newbie
  • Hi,   just recently my browse tab has disappeared  from the app on my phone. Any ideas as to why and how to fix this?   i saw one comment saying to force update it? I have it ...
  • AeroZ
  • Composer
  • 444 Views
  • 1 replies
  • 0 likes
  • 444 Views
  • 1 replies
  • 0 likes

[Android] Not downloading using cellular

PlanPremiumCountryBrazil DeviceMotorola Moto Z3 PlayOperating SystemAndroid 8.1 Oreo My Question or IssueRecently I bought the smartphone I mentioned above and migrated my SIM card and all applications and settings to this new device. Now I'm having ...

  • Visitor
  • Plan Premium Country Brazil  Device Motorola Moto Z3 Play Operating System Android 8.1 Oreo   My Question or Issue Recently I bought the smartphone I mentioned above and migrated ...
  • 257 Views
  • 0 replies
  • 0 likes
  • 257 Views
  • 0 replies
  • 0 likes

Android Head Unit and Android smartphone

PlanPPremiumCountry GermanyDevicePumpkin Car Head Unit (Android 8.0) and Huawei p20 Pro (Android 8.1) My Question or Issue Hello Community, My problem is that every time i Play Spotify in my Car with my head unit with its own LTE Connection and my Sm...

  • Newbie
  • PlanP Premium Country  Germany Device Pumpkin Car Head Unit (Android 8.0) and Huawei p20 Pro (Android 8.1)   My Question or Issue  Hello Community,   My problem is that ...
  • 865 Views
  • 0 replies
  • 0 likes
  • Android Headunit
  • 865 Views
  • 0 replies
  • 0 likes

Solved!! Floating notification

For almost a week I have had this floating notification that keeps popping up and going away continuously. The pop up is "connecting to Spotify" PlanFreeCountryUSA Device Samsung Galaxy S8Operating System Android Oreo My Question or Issue

  • Newbie
  • For almost a week I have had this floating notification that keeps popping up and going away continuously. The pop up is "connecting to Spotify"       Plan Free Country USA&nbsp...
  • AeroZ
  • Composer
  • 1072 Views
  • 1 replies
  • 0 likes
  • 1072 Views
  • 1 replies
  • 0 likes

Solved!! Backstreet boys: DNA world tour presale code

Hello, I was wondering if any of my fellow Spotify members with a Backstreet Boys presale code, would be so kind and give us, non paying fanclub members, the code? It would be so much appreciated! From a fan to a fan. ❤

  • Regular
  • Hello, I was wondering if any of my fellow Spotify members with a Backstreet Boys presale code, would be so kind and give us, non paying fanclub members, the code? It would be so much appreciated! &...
  • Dianaw06
  • Newbie
  • 28021 Views
  • 1 replies
  • 1 likes
  • 28021 Views
  • 1 replies
  • 1 likes

Can't add songs to queue while offline

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy 8Operating SystemAndroid My Question or Issue Hey guys, When I'm playing music offline and want to add a song to my queue, it says I have to go online to show the menu. I have the newest version ...

  • Newbie
  • Plan Premium Country The Netherlands  Device Samsung Galaxy 8 Operating System Android    My Question or Issue  Hey guys,   When I'm playing music offline and wan...
  • 432 Views
  • 0 replies
  • 0 likes
  • 432 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot connect Sonos speakers on Spotify

Hi all, I know this topic has been raised before, but whereas it seemed to be solved with a Spotify update, this doesn't work for me. To clarify the issue: if I want to connect Spotify to my Sonos speakers from my android phone, I (sometimes) see the...

  • Casual Listener
  • Hi all, I know this topic has been raised before, but whereas it seemed to be solved with a Spotify update, this doesn't work for me. To clarify the issue: if I want to connect Spotify to my Sonos sp...
  • henkdevries12
  • Casual Listener
  • 804 Views
  • 2 replies
  • 0 likes
  • 804 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stops playing

Hi, I love listen to music when I go to bed. But for two months Spotify stops playing all 20min. I can start it again and again but after 20 min it will stop again. I turned off the energy-safer-thing but the prob. Is still there.... What is it?! I w...

  • Casual Listener
  • Hi,  I love listen to music when I go to bed.  But for two months Spotify stops playing all 20min. I can start it again and again but after 20 min it will stop again.  I turned off ...
  • Yo-hime
  • Casual Listener
  • 773 Views
  • 4 replies
  • 0 likes
  • 773 Views
  • 4 replies
  • 0 likes

Volume fluctuations (not caused by notifications) on OnePlus6

ISSUEAfter the latest update, I have had an issue when playing music in my car by Bluetooth where the volume will seem to fluctuate dependant on the music being played. It's like an adaptive EQ as it will play the music normally for two seconds as it...

  • Newbie
  • ISSUE After the latest update, I have had an issue when playing music in my car by Bluetooth where the volume will seem to fluctuate dependant on the music being played.  It's like an adaptive ...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Cannot connect to Spotify from Shazam

PlanPremiumCountryRomania DeviceSamsung Galaxy S9+ 256 GBOperating SystemAndroid Oreo My Question or Issue I am trying to connect my Shazam account to Spotify in order to enjoy the full music experience, but when I click Connect it says "Connection f...

  • Casual Listener
  •   Plan Premium Country Romania  Device Samsung Galaxy S9+ 256 GB Operating System Android Oreo   My Question or Issue  I am trying to connect my Shazam account to ...
  • 634 Views
  • 0 replies
  • 5 likes
  • 634 Views
  • 0 replies
  • 5 likes

Some Features in Settings Now Unavailable

PlanPremiumCountryCanadaDeviceSamsung Galaxy A8Operating SystemAndroid 8.0.0 My Question or IssueAfter an update, not sure which one, many features that were available in Settings are no longer available.

spotifsetting.jpg spotifysetting.jpg spotify_setting.jpg
  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy A8 Operating System Android 8.0.0   My Question or Issue After an update, not sure which one, many features that were available in Set...
  • AeroZ
  • Composer
  • 3152 Views
  • 1 replies
  • 4 likes
  • 3152 Views
  • 1 replies
  • 4 likes

[Android] Spotify Connect is flaky on Android (P)ie

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid Pie My Question or IssuePlaying music on my Sonos speakers or Chromecast has been flaky since upgrading to Pie. Once I've been playing music on one of my devices (Sonos or Chromecast) thr...

  • Newbie
  • Plan Premium Country USA Device Google Pixel Operating System Android Pie   My Question or Issue Playing music on my Sonos speakers or Chromecast has been flaky since upgrading to Pie....
  • 360 Views
  • 0 replies
  • 1 likes
  • 360 Views
  • 0 replies
  • 1 likes