Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32973 Views
  • 62 replies
  • 25 likes
  • 32973 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872791 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872791 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25244 Views
  • 3 replies
  • 0 likes
  • 25244 Views
  • 3 replies
  • 0 likes

Not able to install the new Spotify app on Android wear

I should have gotten the new Wear OS Spotify app since at least one week already but it doesn't even show up in the watch Play store. Phone and watch run the latest version of Android and also the latest version of Spotify for my phone.I have a Huawe...

  • Casual Listener
  • I should have gotten the new Wear OS Spotify app since at least one week already but it doesn't even show up in the watch Play store. Phone and watch run the latest version of Android and also t...
  • DJCSOofficial
  • Casual Listener
  • 1015 Views
  • 5 replies
  • 0 likes
  • Android
    Wear OS
  • 1015 Views
  • 5 replies
  • 0 likes

Superuser Contribution problem s8 not searching(keep searching) and volume low

PlanFree/PremiumCountry samsung s8Operating System Android Oreo My Question or Issue i have sinds a long tine a problem with my s8.i cant search anymore i get the circle and it stays searching but dpesnt do anything.the items in my list can i open an...

  • Casual Listener
  • Plan Free/Premium Country   samsung s8 Operating System  Android Oreo   My Question or Issue  i have sinds a long tine a problem with my s8. i cant search anymore i...
  • Jemi
  • Spotify Legend
  • 646 Views
  • 3 replies
  • 0 likes
  • s8
    Spotify
  • 646 Views
  • 3 replies
  • 0 likes

Spotify App on Android Extremely Buggy Since Update of Sept. 2018

PlanPremium CountryUSA DeviceSamsung Galaxy S8 Operating SystemAndroid 8.0.0 Since the last update I've had the following problems with the app:- Songs stop playing at random- The now-playing widget is gone- I can no longer skip to the next song thro...

  • Newbie
  • Plan Premium   Country USA   Device Samsung Galaxy S8   Operating System Android 8.0.0   Since the last update I've had the following problems with the app: - Songs s...
  • wackykhaki
  • Regular
  • 11365 Views
  • 19 replies
  • 49 likes
  • Android
    Samsung galaxy s8
  • 11365 Views
  • 19 replies
  • 49 likes

UX Bug with dynamic playlists

PlanPremiumCountryUSADevicePixel XLOperating SystemAndroid My Question or IssueI'm a regular user of the Discover Weekly and Release Radar playlists. I have spotify set to only use data on wifi. However, every week, when the above playlists change, i...

  • Newbie
  • Plan Premium Country USA Device Pixel XL Operating System Android   My Question or Issue I'm a regular user of the Discover Weekly and Release Radar playlists. I have spotify set to on...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Playing from Search

PlanPremiumCountry UsDeviceSamsung Galaxy S8+Operating SystemAndroid My Question or Issue After upgrading to Spotify 8.4.77.779 I can no longer play more than one song from search. Prior to the update, I would search "(artist) Christmas" and it would...

  • Newbie
  • Plan Premium Country  Us Device Samsung Galaxy S8+ Operating System Android   My Question or Issue  After upgrading to Spotify 8.4.77.779 I can no longer play more than one s...
  • 235 Views
  • 0 replies
  • 1 likes
  • 235 Views
  • 0 replies
  • 1 likes

How do i stop shuffle play

PlanFreeCountry Australia Device(Samsung Galaxy 9 My Question or Issue How do i stop the shuffle play i cant see any croosed arrows. And how do i listen only to the songs i added in my playlist not added the ones spotify added

  • Newbie
  •   Plan Free Country  Australia  Device (Samsung Galaxy 9     My Question or Issue  How do i stop the shuffle play i cant see any croosed arrows. And how do i l...
  • Olit2000
  • Casual Listener
  • 702 Views
  • 1 replies
  • 0 likes
  • 702 Views
  • 1 replies
  • 0 likes

Why we can't choose the song we want to play?

Ok, so I'll get right into the point. As a free user, I can see you are very limited. Like come on, we can't even choose to play the song we are looking for! I understand the "6 skips/h" and other Premium future, but this is too much. So I wonder why...

  • Casual Listener
  • Ok, so I'll get right into the point. As a free user, I can see you are very limited. Like come on, we can't even choose to play the song we are looking for! I understand the "6 skips/h" and oth...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Playing a track from What's App.

PlanPremiumCountryUK DeviceSamsung S7 EdgeOperating SystemAndroid 8.0.0 My Question or Issue Intermittent issue : When someone shares a track with me via What's App, I will click on it, it will take me to Spotify and it will just pose the green loadi...

  • Casual Listener
  • Plan Premium Country UK  Device Samsung S7 Edge Operating System Android 8.0.0   My Question or Issue  Intermittent issue : When someone shares a track with me via What's App...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Podcasts dont work

Hello, Im from israel and using spotify premium. There is no option to start listening to all the podcasts.. Im using samsung 8+And the opporaiting system is android. Thank you!

  • Casual Listener
  • Hello,  Im from israel and using spotify premium. There is no option to start listening to all the podcasts..   Im using samsung 8+ And the opporaiting system is android.  Thank y...
  • AeroZ
  • Composer
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Songs keep pausing midway through

PlanPremiumCountryUKDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue I recently switched from an Samsung Galaxy S7 to an S8 and had no issues with playback on the S7. I have several playlists downloaded so that I can listen to ...

  • Casual Listener
  • Plan Premium Country UK Device Samsung Galaxy 8 Operating System Android Oreo   My Question or Issue  I recently switched from an Samsung Galaxy S7 to an S8 and had no issues...
  • Nafroman
  • Casual Listener
  • 1519 Views
  • 9 replies
  • 0 likes
  • 1519 Views
  • 9 replies
  • 0 likes

Can't play podcasts on mobile

I have premium account, I use galaxy a5.When I click on an episode name it just let me download it or delete download, without any option to hear.I tried logging off and I use the latest version.Please help Thank you!

  • Casual Listener
  • I have premium account, I use galaxy a5. When I click on an episode name it just let me download it or delete download, without any option to hear. I tried logging off and I use the latest version....
  • AeroZ
  • Composer
  • 1199 Views
  • 4 replies
  • 0 likes
  • 1199 Views
  • 4 replies
  • 0 likes

Can't play podcasts

Hi. When I'm trying to play podcasts I don't even have a play button and i just can't play it. I tried to download it but it seems to be problematic as well. I also tried to uninstall and reinstall the app, does not work either. PlanPremiumCountry Is...

  • Regular
  • Hi. When I'm trying to play podcasts I don't even have a play button and i just can't play it. I tried to download it but it seems to be problematic as well. I also tried to uninstall and reinstall t...
  • AeroZ
  • Composer
  • 2411 Views
  • 11 replies
  • 0 likes
  • 2411 Views
  • 11 replies
  • 0 likes

onkyo ncp-302 with Spotify connect volume change kills speaker

PlanPremiumCountry NetherlandsDevicehuawei p10Operating SystemAndroid My Question or Issue Hello, after i bought my new wireless speaker onkyo ncp-302 i started my premium account with Spotify and received the Spotify connect feature on the speaker.A...

  • Regular
  • Plan Premium Country  Netherlands Device huawei p10 Operating System Android   My Question or Issue  Hello, after i bought my new wireless speaker onkyo ncp-302 i started my ...
  • 338 Views
  • 0 replies
  • 0 likes
  • 338 Views
  • 0 replies
  • 0 likes

Spotify Connect Issue

Hi there guys! I recently purchased an LG SJ9 SoundBar. I've been trying to play with it a bit and see how it performos and I noticed that Spotify Connect loses connection with my SounBar. It works for 1-2 songs and then the connection is lost with t...

  • Newbie
  • Hi there guys! I recently purchased an LG SJ9 SoundBar. I've been trying to play with it a bit and see how it performos and I noticed that Spotify Connect loses connection with my SounBar. It works f...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Can't Share Spotify Song to Instagram Story

When I click on the Share button, there is no option to share a song to my Instagram story. It only allows me to share the song via Instagram direct, which I do not want to do. I have reinstalled the app and made sure both apps are updated, to no ava...

  • Newbie
  •   When I click on the Share button, there is no option to share a song to my Instagram story. It only allows me to share the song via Instagram direct, which I do not want to do.    ...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Bug: Android Auto inconsistent sorting of albums

A few months ago, when using Spotify via Android Auto, it behaved like this: Go to your music librarySelect AlbumsAlbums are sorted by Artist, which is good IMHO because you can find them fasterSelect a start letter to find what you're searching forA...

  • Music Fan
  • A few months ago, when using Spotify via Android Auto, it behaved like this:   Go to your music library Select Albums Albums are sorted by Artist, which is good IMHO because you can find th...
  • 230 Views
  • 0 replies
  • 0 likes
  • 230 Views
  • 0 replies
  • 0 likes

Lock Desktop Application Volume

Operating SystemLinux My QuestionSpotify, like most apps, has it's own volume controller (in the bottom right). But unlike other apps this volume is controlled by media keys. Is there any way to change it to act like a normal app? For instance, Disco...

  • Newbie
  • Operating System Linux   My Question Spotify, like most apps, has it's own volume controller (in the bottom right). But unlike other apps this volume is controlled by media keys. Is there an...
  • 302 Views
  • 0 replies
  • 0 likes
  • 302 Views
  • 0 replies
  • 0 likes

Battery Usage

lanPremiumCountryUnited States of AmericaDeviceGalaxy S8Operating SystemAndroidMy Question or IssueMy phones been on for an hour and a half. How has spotify been running in the background and using power when I have yet to even open the app today? It...

  • Regular
  • lan Premium Country United States of America Device Galaxy S8 Operating System Android My Question or Issue My phones been on for an hour and a half. How has spotify been running in the back...
  • 731 Views
  • 0 replies
  • 5 likes
  • Android 8
    background
    battery drain
  • 731 Views
  • 0 replies
  • 5 likes

Memoria Interna COMPARTIDA

PlanPremiumCountryMéxico DeviceZTE v8 SEOperating System Android Nougat My Question or IssueNo tengo problemas para usar la SD en Spotify cuando está configurada como tarjeta extraible pero tengo que configurala como memoria interna para poder usarla...

  • Newbie
  • Plan Premium Country México  Device ZTE v8 SE Operating System  Android Nougat   My Question or Issue No tengo problemas para usar la SD en Spotify cuando está configurada co...
  • 413 Views
  • 0 replies
  • 1 likes
  • 413 Views
  • 0 replies
  • 1 likes

Browse button missing on homescreen?

What happened to the browse button on the homescreen? Can someone please explain or should I try reinstalling?

  • Regular
  • What happened to the browse button on the homescreen? Can someone please explain or should I try reinstalling?  
  • MusicLover3333
  • Regular
  • 1267 Views
  • 5 replies
  • 2 likes
  • 1267 Views
  • 5 replies
  • 2 likes