Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
196197 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
537994 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
444103 Views
565 replies
37 likes
PlanPremiumCountryEstoniaDeviceHuawei TIT-L01Operating SystemAndroid 5.1 My Question or IssueI recently bought new speakers and now, when using Spotify on my phone with these speakers, some music pauses randomly. There is no issue when using my old s...
Plan Premium Country Estonia Device Huawei TIT-L01 Operating System Android 5.1 My Question or Issue I recently bought new speakers and now, when using Spotify on my phone with...
Casual Listener
564 Views
2 replies
0 likes
Ich habe das "3 Monate Spotify für 0.99€" Abo gebucht.Nach dem Kauf eines neuen Smartphones, habe ich mich ganz normal bei Spotify eingeloggt und hatte plötzlich kein Spotify Premium mehr.Kann mir jemand helfen ? Ich habe mich mehrmals an- und abgeme...
Ich habe das "3 Monate Spotify für 0.99€" Abo gebucht. Nach dem Kauf eines neuen Smartphones, habe ich mich ganz normal bei Spotify eingeloggt und hatte plötzlich kein Spotify Premium mehr. Kann mi...
300 Views
0 replies
0 likes
Since a few days after holidays my android (samsung galaxy s7) connects via Chromecast to my pioneer hifi system instead of "spotify connect". The qualifty of communications between mobile phone and hifi get worse and very delayed.Thanks for your hel...
Since a few days after holidays my android (samsung galaxy s7) connects via Chromecast to my pioneer hifi system instead of "spotify connect". The qualifty of communications between mobile phone and ...
371 Views
0 replies
0 likes
No me aparece la opción en almacenamiento de poder descargar mi musica en la Micro SD y toda la almacena en mi almacenamiento interno, previo a escribirles esto consulte la comunidad y vi una respuesta que era porque la tarjeta podia tener un formato...
No me aparece la opción en almacenamiento de poder descargar mi musica en la Micro SD y toda la almacena en mi almacenamiento interno, previo a escribirles esto consulte la comunidad y vi una respues...
911 Views
0 replies
0 likes
PlanPremiumCountry PlDeviceHuawei P10 pro bla l29 Operating SystemEmui 9.0.0 My Question or Issue Im my Phone doesnt work locathion - i cant enable this permission for the aplikacion im trying every Way
Plan Premium Country Pl Device Huawei P10 pro bla l29 Operating System Emui 9.0.0 My Question or Issue Im my Phone doesnt work locathion - i cant en...
402 Views
0 replies
0 likes
I have a large CD collection that I rip to AAC via iTunes. I then transfer to SD card for listening on my phone (currently Samsung Note 8). Prior to using Spotify, I used MS Groove and it would always play music stored on my phone. Any downloaded mus...
I have a large CD collection that I rip to AAC via iTunes. I then transfer to SD card for listening on my phone (currently Samsung Note 8). Prior to using Spotify, I used MS Groove and it...
Spotify Legend
569 Views
1 replies
0 likes
PlanFreeCountry USADeviceLGL56VLOperating SystemAndroid 6.0.1 My Question / Issue Seems like either spotify or my terrible phone is deleting songs from my playlists. I highly doubt it's my phone though as the songs are deleted from all my playlists i...
Plan Free Country USA Device LGL56VL Operating System Android 6.0.1 My Question / Issue Seems like either spotify or my terrible phone is deleting songs from my playlists...
Spotify Legend
6588 Views
12 replies
0 likes
PlanPremiumCountryFranceDeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueCan we have a working homescreen widget ? Mine only works if the Spotify notification is on the notification screen and it gets cleared when i pause the mu...
Plan Premium Country France Device Samsung Galaxy S9 Operating System Android Pie My Question or Issue Can we have a working homescreen widget ? Mine only works if the Spotify notifi...
852 Views
0 replies
1 likes
Does anyone know why there is wrong order of songs when start listening to album using car touch screen /Skoda CarPlay, Iphone 6S/?When I use Iphone to start playing album in Carplay order is OK
Does anyone know why there is wrong order of songs when start listening to album using car touch screen /Skoda CarPlay, Iphone 6S/? When I use Iphone to start playing album in Carplay order is OK ...
376 Views
0 replies
0 likes
PlanPremiumCountryEngland DeviceSamsung Galaxy S8+ My Question or IssueSpotify randomly disconnects from Wifi Speakers or pauses at random intervals, sometimes every 30 seconds, sometimes once every 5 hours -- Samsung R1 Speaker via Samsung Multiroom...
Plan Premium Country England Device Samsung Galaxy S8+ My Question or Issue Spotify randomly disconnects from Wifi Speakers or pauses at random intervals, sometimes every...
3043 Views
0 replies
24 likes
PlanPremium Operating SystemAndroid OreoMy Question or IssueI just bought an Android tablet and I would like to have same offline music and playlists I have in my android phone? Is there any posibility to syncronice same offline music on both Android...
Plan Premium Operating System Android Oreo My Question or Issue I just bought an Android tablet and I would like to have same offline music and playlists I have in my android phone?...
Spotify Legend
1089 Views
4 replies
0 likes
i'm on a premium plan, and use an android && hp laptop (windows 10) whenever i'm listening to music on spotify. however, i recently noticed that the playlist radio button is missing, but all my past created radio playlists are still accessible in the...
i'm on a premium plan, and use an android && hp laptop (windows 10) whenever i'm listening to music on spotify. however, i recently noticed that the playlist radio button is missing, but all ...
Regular
4515 Views
5 replies
5 likes
PlanFree/Premium PremiumCountry US Device Operating System My Question or Issue Can I sync music from my phone to my computer? If so how?
Plan Free/Premium Premium Country US Device Operating System My Question or Issue Can I sync music from my phone to my computer? If so how?
Spotify Legend
560 Views
2 replies
0 likes
PlanPremiumDeviceGalaxy S7/DesktopOperating SystemWindows 10 My Question or Issue This is a problem both on Android and on Desktop. When attempting to download a song, rather than actually downloading it just says "Waiting to Download" on Android, an...
Plan Premium Device Galaxy S7/Desktop Operating System Windows 10 My Question or Issue This is a problem both on Android and on Desktop. When attempting to download a song, rathe...
Spotify Legend
5557 Views
4 replies
0 likes
Hello ,i use samung galaxy s9+ and gear s3 frontier and from one month remote control just stop working. I try to restart watch and phone then reinstall app on the both and nothing.I read articles but nothing help so far.When i start app and try to c...
Hello , i use samung galaxy s9+ and gear s3 frontier and from one month remote control just stop working. I try to restart watch and phone then reinstall app on the both and nothing.I read articles ...
Newbie
6377 Views
12 replies
10 likes
Plan - PremiumCountry - USADevice - Samsung Note 9Operating System - Android 8.1.0 (not rooted or any other funny biz) My Question or IssueI very recently discovered while playing some new music (music that wasn't downloaded to the phone or saved in ...
Plan - Premium Country - USA Device - Samsung Note 9 Operating System - Android 8.1.0 (not rooted or any other funny biz) My Question or Issue I very recently discovered while playin...
319 Views
0 replies
0 likes
PlanFree/PremiumCountry Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm currently missing a number of my recent additions to my playlist, I try to add them again and it says they are already there but they don't show.
Plan Free/Premium Country Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm currently missing a number of my recent additions ...
318 Views
0 replies
0 likes
PlanPremiumCountry UAEDeviceHuawei Mate 9 ProOperating SystemAndroid 8.0.0 My Question or IssueHi, I'm a new Spotify user, loving it, but there's one thing that's driving me absolutely mad! Playlists are fine, but Albums just won't stay downloaded. I...
Plan Premium Country UAE Device Huawei Mate 9 Pro Operating System Android 8.0.0 My Question or Issue Hi, I'm a new Spotify user, loving it, but there's one thing that's drivin...
378 Views
0 replies
0 likes
I'm a premium user and for many years, I was able to simply click the "PLAY" button to play all songs on an album in the right order. For some reason, the button is now replaced with "SHUFFLE PLAY", as if I had a free account. Is that an intentional ...
I'm a premium user and for many years, I was able to simply click the "PLAY" button to play all songs on an album in the right order. For some reason, the button is now replaced with "SHUFFLE PLAY", ...
Gig Goer
694 Views
2 replies
2 likes
Hello all - I used to be able to intiate music play from my Android phone to my Alexa Dot device using Spotify Connect. Lately, I don't see my Alexa Dot in my device list. I do see other Spotify Connect options as targets. PlanPremium CountryUSA Devi...
Hello all - I used to be able to intiate music play from my Android phone to my Alexa Dot device using Spotify Connect. Lately, I don't see my Alexa Dot in my device list. I do see other Spo...
424 Views
0 replies
0 likes
