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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1019 Views
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  • 4 likes

Won't connect to radio app

After my app updated to the most recent version today it stopped connecting to my radios spotify app. I have a Kenwood DDX595. On the Spotify app it shows "disconnected" and it has no controls or song info. I have a Galaxy S8. I've tried many reboots...

  • Regular
  •  After my app updated to the most recent version today it stopped connecting to my radios spotify app. I have a Kenwood DDX595. On the Spotify app it shows "disconnected" and it has no controls ...
  • rmorones
  • Casual Listener
  • 5891 Views
  • 14 replies
  • 5 likes
  • 5891 Views
  • 14 replies
  • 5 likes

App crashes when sorting albums by 'date added' and 'oldest first'

Plan: PremiumCountry: GermanyDevice: Samsung Galaxy S9+Operating System: Android 8 Hi!Once again I reached the annoying 10,000 song limit so I decided to clean up a little bit. So I do the following:* Open the Spotify app* Open library* Open albums* ...

  • Casual Listener
  • Plan: Premium Country: Germany Device: Samsung Galaxy S9+ Operating System: Android 8   Hi! Once again I reached the annoying 10,000 song limit so I decided to clean up a little bit. So ...
  • 534 Views
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  • Crash
  • 534 Views
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Playlist organization

It would be very useful if you will improve inside the playlist all the features that are avaible inside the TRACKS section like song search, personalized order of the songs and all the rest, also the interfacethankyou

  • Regular
  • It would be very useful if you will improve inside the playlist all the features that are avaible inside the TRACKS section like song search, personalized order of the songs and all the rest, also th...
  • 286 Views
  • 0 replies
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  • 286 Views
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What is going on with the spotify app

So i'm just listening to my songs on my phone just relaxing and wanted to check what song was playing now but i noticed in my unlocked screen Its playing Enter Sandman by Metallica but thats not what it says it's still says playing whatever the last ...

  • Roadie
  • So i'm just listening to my songs on my phone just relaxing and wanted to check what song was playing now but i noticed  in my unlocked screen Its playing Enter Sandman by Metallica but thats no...
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  • 466 Views
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Superuser Contribution [Android] Feature playlist order by length

PlanPremiumCountry SpainDeviceNokia N7+Operating SystemAndroid My Question or IssueHello, Windows Spotify Client has a feature where you can order any playlist by song length descending or ascending. Android Client does not have this feature. Can you...

  • Newbie
  • Plan Premium Country  Spain Device Nokia N7+ Operating System Android   My Question or Issue Hello, Windows Spotify Client has a feature where you can order any playlist by song l...
  • Jemi
  • Spotify Legend
  • 728 Views
  • 1 replies
  • 1 likes
  • Android
    Feature
    order
  • 728 Views
  • 1 replies
  • 1 likes

Even though I have selected SD card as storage, it still uses my internal memory

I'm not talking about the data and all that stuff, but I have 6gb of songs and it uses both (the internal memory mad SD card) PlanPremiumDeviceSamsung Galaxy J7 Prime 2016Operating SystemAndroid 7.0

  • Casual Listener
  • I'm not talking about the data and all that stuff, but I have 6gb of songs and it uses both (the internal memory mad SD card)  Plan Premium Device Samsung Galaxy J7 Prime 2016 Operating Sys...
  • 340 Views
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  • 340 Views
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Superuser Contribution Why can't I select SD card?

I have been with this issue since I got this new SD card and now I can't select it, it now appears in grey.Another one, if I keep the SD at the phone, song doesn't download and I can't play them when I'm offline, they appear without the album's photo...

  • Newbie
  • I have been with this issue since I got this new SD card and now I can't select it, it now appears in grey. Another one, if I keep the SD at the phone, song doesn't download and I can't play them wh...
  • Jemi
  • Spotify Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Superuser Contribution Every Time I Close my Spotify App, This Album Diseappear (premium)

PlanPremiumCountry SpainDeviceASUS tabletOperating SystemAndroidMy Question or Issue I have this album saved in my library: The Hamilton Instrumentals. I also downloaded it so I can listen to it offline. But every time I close the App and reopen it, ...

  • Newbie
  • Plan Premium Country  Spain Device ASUS tablet Operating System Android My Question or Issue  I have this album saved in my library: The Hamilton Instrumentals. I also downloaded i...
  • Jemi
  • Spotify Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
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Superuser Contribution Álbum na Tela de Bloqueio

PlanPremiumCountry BrazilDevice(Moto G 5 Plus)Operating System(Android) My Question or Issue Quando escuto música no Notebook sempre aparece na tela de bloqueio do celular. Como acabo com isso? Quero que apareça no celular só quando eu escutar no cel...

  • Newbie
  • Plan Premium Country  Brazil Device (Moto G 5 Plus) Operating System (Android)   My Question or Issue  Quando escuto música no Notebook sempre aparece na tela de bloqueio do ...
  • Jemi
  • Spotify Legend
  • 2165 Views
  • 1 replies
  • 1 likes
  • Bloqueio
  • 2165 Views
  • 1 replies
  • 1 likes

Superuser Contribution Feature request: when opening an album, disable shuffle by default

Plan: PremiumCountry: United States Devices: Essential PH-1, Android 9, (also occurs on desktop computer running Xubuntu 18.04 + Spotify Linux client) My Question or IssueI would like to see a feature/option where the shuffle feature is disabled auto...

  • Newbie
  • Plan: Premium Country: United States   Devices: Essential PH-1, Android 9, (also occurs on desktop computer running Xubuntu 18.04 + Spotify Linux client)   My Question o...
  • Jemi
  • Spotify Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Better landscape layout

Im a new user. I subcribe spotify for $0.99 for 3 months free. I notice my spotify layout only have 3 tabs instead of 4. And i dont have repeat button and my spotify lyric didnt pop out. Im looking for the usual spotify premium layout.

  • Newbie
  • Im a new user. I subcribe spotify for $0.99 for 3 months free. I notice my spotify layout only have 3 tabs instead of 4. And i dont have repeat button and my spotify lyric didnt pop out. Im looking f...
  • Jemi
  • Spotify Legend
  • 582 Views
  • 1 replies
  • 0 likes
  • 582 Views
  • 1 replies
  • 0 likes

Search in playlists

PlanPremiumCountry Norway DeviceSamsung A4 SystemAndroid My Question or Issue Why have you removed the possibility of searching for a song/artist in a playlist? It was possible not long who, and one of the most practical functions in the app! This is...

  • Casual Listener
  • Plan Premium Country  Norway   Device Samsung A4   System Android   My Question or Issue  Why have you removed the possibility of searching for a song/artist in a...
  • 325 Views
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  • 325 Views
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Recetly Played doesn't show on my profile

PlanFreeCountry TurkeyDeviceSamsung Tab4 My Question or Issue My recently played artists doesn't show on my profile even though I am sure of that I don't use spotify on private mode.I tried everything, I updated the app, I restarted my tablet, I even...

  • Newbie
  • Plan Free Country  Turkey Device Samsung Tab4   My Question or Issue  My recently played artists doesn't show on my profile even though I am sure of that I don't use spotify on...
  • 359 Views
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  • 359 Views
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Superuser Contribution Musica indisponível

Já alguns dias que estão procurando e adicionar uma musica espefica em minha playlist porem não esta sendo possivel ... Musica: Catch Fire Artista: JENIXÁlbum: Mate o Silêncio / Mate o Silêncio Data de lançamento: 2011Plano PrêmioPaís BrasilDispositi...

  • Newbie
  • Já alguns dias que estão procurando e adicionar uma musica espefica em minha playlist porem não esta sendo possivel ...   Musica: Catch Fire  Artista: JENIX Álbum: Mate o Silêncio / Mat...
  • Jemi
  • Spotify Legend
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
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Superuser Contribution Android Bluetooth will not work!

Device is new Nokia 6.1 Android 9Everytime I connect to my car or Bose speaker the Bluetooth drops. As soon as play begins. Issues are not present with my iPhone 6 or IPad. Only Android app. Clearly a bug. Why?? Streaming via Bluetooth is one of the ...

  • Newbie
  • Device is new Nokia 6.1 Android 9 Everytime I connect to my car or Bose speaker the Bluetooth drops. As soon as play begins. Issues are not present with my iPhone 6 or IPad. Only Android app. Clearl...
  • Jemi
  • Spotify Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • Android Bluetooth Auto or Speaker
  • 539 Views
  • 1 replies
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Spotify Android does not see Spotify connect of my Denon Amp

Hi all, I have the mobile android version last on of spotify on my Huawei P8. When i try to play it remotely to my amp, a denon avrx 1200 W, on same network, i don't see it in my list, neither my ps4. I can see it with the Denon app to control it wit...

  • Newbie
  • Hi all,   I have the mobile android version last on of spotify on my Huawei P8.  When i try to play it remotely to my amp, a denon avrx 1200 W, on same network, i don't see it in my list,...
  • 355 Views
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  • 355 Views
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Playlist not playing entire list

PlanPremiumCountry USA My Question or Issue I am premium user playng through a Sonos Connect and controlling it with a Google Pixel, a Samsung tablet, and an Amazon Alexa by voice. When I shuffle a playlist it seems to shuffle from only part of the p...

  • Newbie
  • Plan Premium Country  USA   My Question or Issue  I am  premium user playng through a Sonos Connect and controlling it with a Google Pixel, a Samsung tablet, and an Amazon A...
  • Mantisentil
  • Community Legend
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Fiio X7 Mkii - Graphic Equalizer Not Working

Plan: PremiumCountry: USA and UAE Device: Fiio X7 MKii My Question or Issue: The Spotify Graphic equalizer does not work, I've turned the bars all the way up/down, restarted the app, restarted the device etc, with no effect. The device itself does no...

  • Casual Listener
  • Plan: Premium Country: USA and UAE  Device: Fiio X7 MKii     My Question or Issue: The Spotify Graphic equalizer does not work, I've turned the bars all t...
  • 512 Views
  • 0 replies
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  • 512 Views
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Downloading on PC and copy to SD card?!

Is it possible, to download a playlist on a pc and copy it to a sd card for using it in an android device?I have a android radio in my car, where it is difficult with wifi. So I would like to download my spotify playlist on my pc. Is it possible to c...

  • Newbie
  •  Is it possible, to download a playlist on a pc and copy it to a sd card for using it in an android device? I have a android radio in my car, where it is difficult with wifi. So I would like to...
  • 459 Views
  • 0 replies
  • 0 likes
  • 459 Views
  • 0 replies
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low WiFi performance despite offline playlist

PlanPremiumCountryGermanyDeviceHonor 10 and othersOperating SystemAndroid 8.x My Question or IssueDid anybody notice, that you cannot Surf fast in the Internet (also WiFi) while playing Spotify. Even If it's a offline Playlist. And i have 100mbit/s D...

  • Newbie
  • Plan Premium Country Germany Device Honor 10 and others Operating System Android 8.x   My Question or Issue Did anybody notice, that you cannot Surf fast in the Internet (also WiFi) wh...
  • 243 Views
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  • 243 Views
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