Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387284 Views

545 replies

34 likes

Account
Free
  • 387284 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8039 Views

0 replies

7 likes

  • 8039 Views
  • 0 replies
  • 7 likes

Solved!! Spotify tries to download every song

PlanPremiumCountryGermany DeviceHuawai P10 LiteOperating SystemAndroid OreoSpotify Version8.4.84.874 My Question or IssueFor several weeks Spotify tries to download all songs. Playlists and Albums are set to "download : false", nevertheless all songs...

Casual Listener

Plan Premium Country Germany  Device Huawai P10 Lite Operating System Android Oreo Spotify Version 8.4.84.874   My Question or Issue For several weeks Spotify tries to down...

smily

Casual Listener

665 Views

1 replies

0 likes

  • 665 Views
  • 1 replies
  • 0 likes

Downloaded music from my library disappears constantly

Songs that are being added to my playlists directly from my personal library are disappearing constantly, and show up as greyed out (unplayable). This is literally the only reason I have Premium. If this problem doesn't solve itself soon, I'll be swi...

Casual Listener

Songs that are being added to my playlists directly from my personal library are disappearing constantly, and show up as greyed out (unplayable).   This is literally the only reason I have Pre...

lucacerone

Newbie

1021 Views

1 replies

1 likes

  • 1021 Views
  • 1 replies
  • 1 likes

most playlist songs greyed out

just updated my android app and about 80 percent of the songs in my 175 playlists are now greyed out. have done a full delete and reinstall but no solution. Suggestions? btw, playlists still work fine when I open my pc spotify.Dave

Newbie

  just updated my android app and about 80 percent of the songs in my 175 playlists are now greyed out.  have done a full delete and reinstall but no solution.  Suggestions?  btw...

483 Views

0 replies

0 likes

  • 483 Views
  • 0 replies
  • 0 likes

No filter on playlists

PlanPremiumCountry NorwayDeviceLG G6Operating SystemAndroid 8.0.0 Oreo My Question or IssueThere is no longer a filter option at the top of playlists - is this a problem or is it a part of spotify's update ? Really annoying when your looking for song...

Newbie

  Plan Premium Country  Norway Device LG G6 Operating System Android 8.0.0 Oreo   My Question or Issue There is no longer a filter option at the top of playlists - is this a...

vex390

Casual Listener

1095 Views

3 replies

2 likes

8.4.84.874
android 8.0.0
android oreo
Premium
  • 1095 Views
  • 3 replies
  • 2 likes

Phone cover close screen volume does not work when using with Sonos.

Hi allI'm using an Android (Samsung S5). I have the official cover for the phone, so when you close the cover there is a little window and you can still control aspects of your phone. So when I close it currently I can still use spotify, it comes up ...

Casual Listener

  Hi all I'm using an Android (Samsung S5). I have the official cover for the phone, so when you close the cover there is a little window and you can still control aspects of your phone. &n...

Joe

Community Legend

814 Views

2 replies

0 likes

  • 814 Views
  • 2 replies
  • 0 likes

Radio Option No Longer Available?

I've been a Premium user for a few years now and listen to, quite literally, 100% of my music through the Spotify app on my phone. The other day I realized that when I choose any "Go to Radio" option (Go to Song Radio, Go to Playlist Radio, etc.) the...

Casual Listener

  I've been a Premium user for a few years now and listen to, quite literally, 100% of my music through the Spotify app on my phone.   The other day I realized that when I choose any "Go...

JoshuaTSmith

Newbie

1128 Views

2 replies

4 likes

  • 1128 Views
  • 2 replies
  • 4 likes

App on Fire TV closes when switching to a different Playlist

When you use a Computer or Smartphone to control the App on a Fire TV Stick 2nd Gen and you switch the Playlist which is playing back like 3 or 4 times in a row the App just closes.

Newbie

When you use a Computer or Smartphone to control the App on a Fire TV Stick 2nd Gen and you switch the Playlist which is playing back like 3 or 4 times in a row the App just closes.

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes

Cannot play radio stations

Plan PremiumCountryUKDeviceGalaxy A5My Question or IssueWhen I try to play a radio station I get the message "Cannot start the radio station. Please try again later" How do I solve this problem? It has happening for 3 days now. Thanks.

Casual Listener

Plan  Premium Country UK Device Galaxy A5 My Question or Issue When I try to play a radio station I get the message "Cannot start the radio station. Please try again later"   ...

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

Play Artist Radio/Song leads to playlist of radio instead

Plan Premium Operating SystemAndroid nugat My Issue:After I click go to song/artist radio on the Android app I don't get PLAY RADIO instead I get a playlist created by spotify. In addition I don't have the option to create a station using the station...

Newbie

  Plan  Premium    Operating System Android nugat    My Issue: After I click go to song/artist radio on the Android app I don't get PLAY RADIO instead I get a pl...

397 Views

0 replies

2 likes

  • 397 Views
  • 0 replies
  • 2 likes

How can I join Spotify Android beta program?

PlanPremiumCountry Turkey DeviceSamsung Galaxy J7 2017Operating SystemAndroid 8.1.0 My Question or Issue I want to join Spotify Android beta program.

Visitor

  Plan Premium Country  Turkey  Device Samsung Galaxy J7 2017 Operating System Android 8.1.0   My Question or Issue  I want to join Spotify Android beta program.&n...

AeroZ

Composer

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Behind The Lyrics

PlanPremiumCountry Device(Samsung J3)Operating System(Android 6.0.1) My Question or Issue My behind the lyrics doesn't work when I play songs that are supposed to have it. It used to work before I had premium but now it doesn't work anymore

Newbie

Plan Premium Country   Device (Samsung J3) Operating System (Android 6.0.1)   My Question or Issue  My behind the lyrics doesn't work when I play songs that are supposed to h...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Cannot download Spotify onto my (old) Kindle Fire

PlanPremiumCountry GermanyDeviceKindle Fire HD 8.9 (2012)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'd like to get Spotify onto my Kindle Fire (HD 8.9 2012). If I go to spotify.com and try and download the app, I ge...

Casual Listener

Plan Premium Country  Germany Device Kindle Fire HD 8.9 (2012) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'd like to get Spotify o...

MattAhier

Casual Listener

1045 Views

1 replies

1 likes

  • 1045 Views
  • 1 replies
  • 1 likes

play on all devices

My Question or Issueif i play on one of my devices why do i see it on all of my devices?

Casual Listener

    My Question or Issue if i play on one of my devices why do i see it on all of my devices?  

whitecross77

Casual Listener

700 Views

2 replies

0 likes

  • 700 Views
  • 2 replies
  • 0 likes

Storage

PlanPremiumCountryBrazil DeviceLG X ScreenOperating SystemAndroid My Question or Issue I'd like to know why I can't change the storage location to the SD card like I used to do before, now I reinstalled the app and can't do it anymore, so please help...

Newbie

Plan Premium Country Brazil   Device LG X Screen Operating System Android   My Question or Issue  I'd like to know why I can't change the storage location to the SD card lik...

396 Views

0 replies

0 likes

  • 396 Views
  • 0 replies
  • 0 likes

Loat search function from within a playlist?

PlanPremiumCountry UkDeviceSamsung Galaxy 9Operating SystemAndroid My Question or Issue You can no longer search from within a playlist? This was possible a few months back.

Newbie

Plan Premium Country  Uk Device Samsung Galaxy 9 Operating System Android   My Question or Issue  You can no longer search from within a playlist?  This was possible a f...

AeroZ

Composer

493 Views

1 replies

0 likes

Playlist search
  • 493 Views
  • 1 replies
  • 0 likes

My Android phone and my Roku causing double scrobbles

PlanPremium Country USA DeviceSamsung Galaxy 8+Roku 3 Operating SystemAndroid 8.0.0Latest Roku updates My Question or IssueIf I am playing Spotify via my Roku 3 device, my Galaxy 8+ wants to take over. This results in double scrobbles to last.fm. How...

Regular

Plan Premium   Country  USA   Device Samsung Galaxy 8+ Roku 3   Operating System Android 8.0.0 Latest Roku updates    My Question or Issue If I am playin...

592 Views

0 replies

0 likes

Android 8
last.fm
Last.fm for Spotify
Roku app
  • 592 Views
  • 0 replies
  • 0 likes

Search not working "oops, something went wrong"

So since the last update my search is not working. I have tried reinstalling the app, signing up for beta app, adding Spotify related urls to whitelist in ad blocker, all to no avail. Any ideas? PlanPremiumCountryIreland DeviceOneplus 5tOperating Sys...

Casual Listener

So since the last update my search is not working. I have tried reinstalling the app, signing up for beta app, adding Spotify related urls to whitelist in ad blocker, all to no avail. Any ideas?&nbsp...

Anomaly_XB

Casual Listener

5505 Views

8 replies

0 likes

  • 5505 Views
  • 8 replies
  • 0 likes

La musique se coupe

PlanPremium ( 0,99 3 mois)Country FranceDeviceBlackview BV7000Operating SystemAndroid My Question or Issue J'ai un nouveau téléphone, en lançant une musique, la musique se coupe pendant l'écoute quelques secondes après, et la notification de la musiq...

Casual Listener

Plan Premium ( 0,99 3 mois) Country  France Device Blackview BV7000 Operating System Android   My Question or Issue  J'ai un nouveau téléphone, en lançant une musique, la mus...

877 Views

0 replies

2 likes

  • 877 Views
  • 0 replies
  • 2 likes

App creates new offline device entry daily - removes all downloads.

PlanPremiumCountry GermanyDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue So I've switched from Google Play Music last week and I've been pretty satisfied, apart from this one problem I'm having and can't get rid of.My Spotif...

Newbie

Plan Premium Country  Germany Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  So I've switched from Google Play Music last week and I've been p...

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

Discover Music Gone

nvm its inside search.. confusing

Casual Listener

nvm its inside search.. confusing

311 Views

0 replies

0 likes

  • 311 Views
  • 0 replies
  • 0 likes