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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

anaExE

Newbie

373199 Views

540 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7444 Views

0 replies

7 likes

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App on Fire TV closes when switching to a different Playlist

When you use a Computer or Smartphone to control the App on a Fire TV Stick 2nd Gen and you switch the Playlist which is playing back like 3 or 4 times in a row the App just closes.

Newbie

When you use a Computer or Smartphone to control the App on a Fire TV Stick 2nd Gen and you switch the Playlist which is playing back like 3 or 4 times in a row the App just closes.

308 Views

0 replies

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Cannot play radio stations

Plan PremiumCountryUKDeviceGalaxy A5My Question or IssueWhen I try to play a radio station I get the message "Cannot start the radio station. Please try again later" How do I solve this problem? It has happening for 3 days now. Thanks.

Casual Listener

Plan  Premium Country UK Device Galaxy A5 My Question or Issue When I try to play a radio station I get the message "Cannot start the radio station. Please try again later"   ...

385 Views

0 replies

0 likes

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Play Artist Radio/Song leads to playlist of radio instead

Plan Premium Operating SystemAndroid nugat My Issue:After I click go to song/artist radio on the Android app I don't get PLAY RADIO instead I get a playlist created by spotify. In addition I don't have the option to create a station using the station...

Newbie

  Plan  Premium    Operating System Android nugat    My Issue: After I click go to song/artist radio on the Android app I don't get PLAY RADIO instead I get a pl...

385 Views

0 replies

2 likes

  • 385 Views
  • 0 replies
  • 2 likes

How can I join Spotify Android beta program?

PlanPremiumCountry Turkey DeviceSamsung Galaxy J7 2017Operating SystemAndroid 8.1.0 My Question or Issue I want to join Spotify Android beta program.

Visitor

  Plan Premium Country  Turkey  Device Samsung Galaxy J7 2017 Operating System Android 8.1.0   My Question or Issue  I want to join Spotify Android beta program.&n...

AeroZ

Composer

450 Views

1 replies

0 likes

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  • 1 replies
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Behind The Lyrics

PlanPremiumCountry Device(Samsung J3)Operating System(Android 6.0.1) My Question or Issue My behind the lyrics doesn't work when I play songs that are supposed to have it. It used to work before I had premium but now it doesn't work anymore

Newbie

Plan Premium Country   Device (Samsung J3) Operating System (Android 6.0.1)   My Question or Issue  My behind the lyrics doesn't work when I play songs that are supposed to h...

304 Views

0 replies

0 likes

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Cannot download Spotify onto my (old) Kindle Fire

PlanPremiumCountry GermanyDeviceKindle Fire HD 8.9 (2012)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'd like to get Spotify onto my Kindle Fire (HD 8.9 2012). If I go to spotify.com and try and download the app, I ge...

Casual Listener

Plan Premium Country  Germany Device Kindle Fire HD 8.9 (2012) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I'd like to get Spotify o...

MattAhier

Casual Listener

1039 Views

1 replies

1 likes

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play on all devices

My Question or Issueif i play on one of my devices why do i see it on all of my devices?

Casual Listener

    My Question or Issue if i play on one of my devices why do i see it on all of my devices?  

whitecross77

Casual Listener

684 Views

2 replies

0 likes

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Storage

PlanPremiumCountryBrazil DeviceLG X ScreenOperating SystemAndroid My Question or Issue I'd like to know why I can't change the storage location to the SD card like I used to do before, now I reinstalled the app and can't do it anymore, so please help...

Newbie

Plan Premium Country Brazil   Device LG X Screen Operating System Android   My Question or Issue  I'd like to know why I can't change the storage location to the SD card lik...

374 Views

0 replies

0 likes

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Loat search function from within a playlist?

PlanPremiumCountry UkDeviceSamsung Galaxy 9Operating SystemAndroid My Question or Issue You can no longer search from within a playlist? This was possible a few months back.

Newbie

Plan Premium Country  Uk Device Samsung Galaxy 9 Operating System Android   My Question or Issue  You can no longer search from within a playlist?  This was possible a f...

AeroZ

Composer

478 Views

1 replies

0 likes

Playlist search
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My Android phone and my Roku causing double scrobbles

PlanPremium Country USA DeviceSamsung Galaxy 8+Roku 3 Operating SystemAndroid 8.0.0Latest Roku updates My Question or IssueIf I am playing Spotify via my Roku 3 device, my Galaxy 8+ wants to take over. This results in double scrobbles to last.fm. How...

Regular

Plan Premium   Country  USA   Device Samsung Galaxy 8+ Roku 3   Operating System Android 8.0.0 Latest Roku updates    My Question or Issue If I am playin...

583 Views

0 replies

0 likes

Android 8
last.fm
Last.fm for Spotify
Roku app
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Search not working "oops, something went wrong"

So since the last update my search is not working. I have tried reinstalling the app, signing up for beta app, adding Spotify related urls to whitelist in ad blocker, all to no avail. Any ideas? PlanPremiumCountryIreland DeviceOneplus 5tOperating Sys...

Casual Listener

So since the last update my search is not working. I have tried reinstalling the app, signing up for beta app, adding Spotify related urls to whitelist in ad blocker, all to no avail. Any ideas?&nbsp...

Anomaly_XB

Casual Listener

5436 Views

8 replies

0 likes

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La musique se coupe

PlanPremium ( 0,99 3 mois)Country FranceDeviceBlackview BV7000Operating SystemAndroid My Question or Issue J'ai un nouveau téléphone, en lançant une musique, la musique se coupe pendant l'écoute quelques secondes après, et la notification de la musiq...

Casual Listener

Plan Premium ( 0,99 3 mois) Country  France Device Blackview BV7000 Operating System Android   My Question or Issue  J'ai un nouveau téléphone, en lançant une musique, la mus...

871 Views

0 replies

2 likes

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App creates new offline device entry daily - removes all downloads.

PlanPremiumCountry GermanyDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue So I've switched from Google Play Music last week and I've been pretty satisfied, apart from this one problem I'm having and can't get rid of.My Spotif...

Newbie

Plan Premium Country  Germany Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  So I've switched from Google Play Music last week and I've been p...

257 Views

0 replies

0 likes

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Discover Music Gone

nvm its inside search.. confusing

Casual Listener

nvm its inside search.. confusing

303 Views

0 replies

0 likes

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No Recent Activity for user

Premium Family USAWindows Desktop, iPod Touch, Samsung Galaxy Tab AWindows 10, iOS 12, Android Oreo I have a new account with 2 new users (and 1 existing user who joined my family plan through my invitiation), as the head of the account, I am followi...

Newbie

Premium Family  USA Windows Desktop, iPod Touch, Samsung Galaxy Tab A Windows 10, iOS 12, Android Oreo    I have a new account with 2 new users (and 1 existing user who joined my ...

1043 Views

0 replies

0 likes

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Spotify stops playing after a few minutes on Nokia 2

I have a Nokia 2 phone running Android 7.1.1 (although this problem has persisted in previous versions). Whenever I run Spotify, the current song will stop playing after a few minutes. The app won't crash - it'll just stop playing. This problem appea...

Casual Listener

I have a Nokia 2 phone running Android 7.1.1 (although this problem has persisted in previous versions). Whenever I run Spotify, the current song will stop playing after a few minutes. The app won't ...

981 Views

0 replies

2 likes

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Offline music on Samsung Gear S3 - some trakcs do not dowload

PlanPremiumCountry PolandDeviceSamsung Gear S3 FrontierOperating SystemAndroid (paired phone)My Question or Issue I set my device to download the music from one of my playlist (about 150 tracks) according to mlendards post. It works fine for some tra...

Newbie

Plan Premium Country  Poland Device Samsung Gear S3 Frontier Operating System Android (paired phone) My Question or Issue  I set my device to download the music from one of my play...

814 Views

0 replies

4 likes

  • 814 Views
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How do i get the Spotify toolbar to appear on my phone?

On my old Sony phone i had a toolbar on the homescreen and lockscreen of my phone to quickly change songs etc. From that i could also use the 'snext song' feature on my cars bluetooth device which would skip the song.That phone broke and now i'm usin...

Newbie

    On my old Sony phone i had a toolbar on the homescreen and lockscreen of my phone to quickly change songs etc. From that i could also use the 'snext song' feature on my cars bluetooth...

3426 Views

0 replies

3 likes

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shuffle is on Automaticaly

When i say "play my favorite songs" spotify automatically turning shuffle on. But i don't want that!How i can listen without shuffle? (google home and premium account)

Newbie

When i say "play my favorite songs" spotify automatically turning shuffle on. But i don't want that! How i can listen without shuffle?   (google home and premium account)

314 Views

0 replies

0 likes

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Cross-fade: phone lags in games when the next song starts playing.

PlanPremiumCountryRomaniaDeviceSamsung A320FLOperating SystemAndroid Oreo My Question or IssueMy device has 2 GB of RAM.12 seconds before the current song ends, the next song kicks in. Right at that moment, the game starts lagging for 1-2 seconds.It'...

Visitor

Plan Premium Country Romania Device Samsung A320FL Operating System Android Oreo   My Question or Issue My device has 2 GB of RAM. 12 seconds before the current song ends, the ne...

387 Views

0 replies

0 likes

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