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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

107517 Views

26 replies

3 likes

  • 107517 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

217491 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 217491 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

571704 Views

79 replies

3 likes

  • 571704 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

470914 Views

577 replies

40 likes

Account
Free
  • 470914 Views
  • 577 replies
  • 40 likes

Why Spotify sucks in 2019 (on Android)

I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore my view is obviously narrow. Please let me know wh...

Music Fan

I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore...

ingomaaan

Newbie

3173 Views

2 replies

6 likes

  • 3173 Views
  • 2 replies
  • 6 likes

Can't play a specific song that isn't greyed out

I use a Sony Xperia Z5 Compact most often with the latest update, but I've also tested this on two other devices, a Windows laptop and a MacBook Pro. If it helps any, I also have Premium. Fact is, I can't play the song See You Again by Tyler the Crea...

Visitor

I use a Sony Xperia Z5 Compact most often with the latest update, but I've also tested this on two other devices, a Windows laptop and a MacBook Pro. If it helps any, I also have Premium. Fact is, I ...

484 Views

0 replies

0 likes

  • 484 Views
  • 0 replies
  • 0 likes

The 30 ad breaks no longer happen on my device.

PlanFreeCountry UsaMy phone is a galaxy j3 primeOperating SystemI think android nugat My Question or Issue For the last month or so, my phone stopped doing the 30 minute ad breaks. Instead it'll pile a good 3 5 minute ads and put me back to my jam fo...

Visitor

  Plan Free Country  Usa My phone is a galaxy j3 prime Operating System I think android nugat   My Question or Issue  For the last month or so, my phone stopped doing th...

bobincali

Casual Listener

574 Views

1 replies

2 likes

  • 574 Views
  • 1 replies
  • 2 likes

Mobile app won't stop crashing

Hi, This started about two weeks ago. Every time I open the app, it crashes within two seconds. It only plays music when I put my phone on airplane mode, then play a downloaded playlist, then quickly minimize the app, and finally taking the phone off...

Newbie

Hi,   This started about two weeks ago. Every time I open the app, it crashes within two seconds. It only plays music when I put my phone on airplane mode, then play a downloaded playlist...

user-removed

Not applicable

1202 Views

2 replies

0 likes

  • 1202 Views
  • 2 replies
  • 0 likes

Curated playlists not showing up for some genres.

PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Whenever I browse some genres genre, for some reason, the curated playlists like RapCaviar are not showing up. I tried force stopping and clearing the c...

Regular

  Plan Premium Country  Canada Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue  Whenever I browse some genres genre, for some reason, the ...

295 Views

0 replies

0 likes

  • 295 Views
  • 0 replies
  • 0 likes

Spotify Playlist Shuffle

PlanPremiumCountry USA - TexasDeviceSamsung Galaxy S7 & PC - Windows 10 Hello, I have been having problems with the Spotify shuffle on playlists that I have created. I have several playlists with two artists, but most of their albums in the playlist....

Newbie

Plan Premium Country  USA - Texas Device Samsung Galaxy S7 & PC - Windows 10   Hello, I have been having problems with the Spotify shuffle on playlists that I have created. I hav...

340 Views

0 replies

1 likes

  • 340 Views
  • 0 replies
  • 1 likes

Sort by date added

Since the filtering fields changed from sort by ''recently added" to "by date" I cannot sort my playlist with the songs I've recently added at the top. No matter which way the arrow is pointing when I select sort by date, it will only filter with the...

Regular

Since the filtering fields changed from sort by ''recently added" to "by date" I cannot sort my playlist with the songs I've recently added at the top. No matter which way the arrow is pointing when ...

Beeeble

Regular

1223 Views

2 replies

0 likes

  • 1223 Views
  • 2 replies
  • 0 likes

Spotify Connet battery drain issue

PlanFree/PremiumCountry FinlandDeviceSony Xperia XZ1 Compact Operating SystemAndroid oreo 8.0 My Question or Issue I have Sony Xperia XZ1 Compact and Denon AVR-X-2100W. The problem is that when using spotify connect the battery drain is very high in ...

Music Fan

Plan Free/Premium Country  Finland Device Sony Xperia XZ1 Compact  Operating System Android oreo 8.0   My Question or Issue  I have Sony Xperia XZ1 Compact and Denon AVR...

Vsa_boy

Music Fan

1246 Views

2 replies

0 likes

  • 1246 Views
  • 2 replies
  • 0 likes

What happened to the SEARCH button on STATIONS section?

It so weird that I can't search for anything in Stations section in Android.. I can only see the stations that I added weeks or months ago.. Anybody with solution?

Newbie

It so weird that I can't search for anything in Stations section in Android.. I can only see the stations that I added weeks or months ago.. Anybody with solution?

380 Views

0 replies

0 likes

  • 380 Views
  • 0 replies
  • 0 likes

Superuser Contribution unknown devices

I am getting unknown devices connecting to my android phone and adding playlists. I have researched the help forum on the same topic and cannot find a viable solution. Can you please help? My phone is a Galaxy S9 and I am in a premium family plan

Casual Listener

I am getting unknown devices connecting to my android phone and adding playlists. I have researched the help forum on the same topic and cannot find a viable solution. Can you please help? My phone i...

PvMan01

Casual Listener

955 Views

4 replies

0 likes

Unknown devices
  • 955 Views
  • 4 replies
  • 0 likes

Superuser Contribution Skipping, web player chrome

My spotify keeps pausing and skipping songs half way through a song. Whether it be in the playlist or just go to a completely different genre that isnt my playlist. Additionally, my phone keeps saying that we are connected to Web Player (Chrome) but ...

Newbie

My spotify keeps pausing and skipping songs half way through a song. Whether it be in the playlist or just go to a completely different genre that isnt my playlist. Additionally, my phone keeps sayin...

Guido

Spotify Legend

781 Views

1 replies

0 likes

  • 781 Views
  • 1 replies
  • 0 likes

Superuser Contribution FULL SCREEN ALBUM ARTWORK ON PLAYBACK

PlanFree/PremiumCountry IndonesiaDeviceSamsung Galaxy A7 My Question or Issue How to change my spotify playback (the yellow one) into the original one with square-shaped album (the green one) . All of my friend still on the original look, but IT'S AL...

Visitor

Plan Free/Premium Country  Indonesia Device Samsung Galaxy A7   My Question or Issue  How to change my spotify playback (the yellow one) into the original one with square-shape...

Guido

Spotify Legend

3927 Views

1 replies

0 likes

  • 3927 Views
  • 1 replies
  • 0 likes

Spotify freezes when I change the audio playback device

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 7 My Question or IssueSpotify freezes when I change the audio playback device, e.g. when I start using headphones. I then have to kill several spotify processes via task manager until i can sta...

Newbie

Plan Premium Country Germany Device PC Operating System Windows 7   My Question or Issue Spotify freezes when I change the audio playback device, e.g. when I start using headphones. I ...

tiramisu77

Newbie

779 Views

2 replies

9 likes

  • 779 Views
  • 2 replies
  • 9 likes

Can't get back on line

My Question or Issue Hi, My spotify is offline and I can't get back online. If I go to my settings I don't have the offline mode or equaliser options in my PLAYBACK section. I logged out and tried to log back in but it says I am offline. I did see a ...

Newbie

  My Question or Issue  Hi, My spotify is offline and I can't get back online. If I go to my settings I don't have the offline mode or equaliser options in my PLAYBACK section. I logged o...

470 Views

0 replies

1 likes

  • 470 Views
  • 0 replies
  • 1 likes

The app crashes whenever i use search?

Whenever I try to search for something through the app it crashes? 

Newbie

Whenever I try to search for something through the app it crashes?  

498 Views

0 replies

0 likes

Crash Android
tablet
  • 498 Views
  • 0 replies
  • 0 likes

Why Spotify sucks in 2019 (on Android)

I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore my view is obviously narrow. Please let me know wh...

Music Fan

I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore...

2547 Views

0 replies

24 likes

  • 2547 Views
  • 0 replies
  • 24 likes

Local files unplayable

PlanPremiumCountry United statesDeviceGalaxy j3 emergeOperating System My Question or Issue I added about 15 local files to a playlist. I took the playlist and saved all the songs, then deleted it. I am currently just shuffling my saved sings since t...

Newbie

Plan Premium Country  United states Device Galaxy j3 emerge Operating System     My Question or Issue  I added about 15 local files to a playlist. I took the playlist an...

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

Songs are unavailable in mobile app, yet available in iPad app.

PlanPremiumCountryUKDeviceSamsung Galaxy S9Operating SystemAndroid 8.0.0 Oreo My Question or IssueI recently rediscovered an old playlist of songs I loved, created by me in 2012. However, when trying to listen to it on my phone, well over half the so...

Newbie

Plan Premium Country UK Device Samsung Galaxy S9 Operating System Android 8.0.0 Oreo   My Question or Issue I recently rediscovered an old playlist of songs I loved, created by me in 2...

298 Views

0 replies

0 likes

  • 298 Views
  • 0 replies
  • 0 likes

Bluetooth VW infotainment, No tracklist available

PlanPremiumCountryUK DeviceSamsung s7 edgeOperating SystemAndroid 8.0 My Question or Issue I am not sure if this is a spotify issue or an issue with my car infotainment system. I've recently bought a 2018 model volkswagen scirocco with a discovery pr...

Newbie

  Plan Premium Country UK  Device Samsung s7 edge Operating System Android 8.0   My Question or Issue  I am not sure if this is a spotify issue or an issue with my car ...

2889 Views

0 replies

2 likes

bluetooth
Car
VW
  • 2889 Views
  • 0 replies
  • 2 likes

[Android Auto] Offline music account premium

PlanPremiumCountry ItalyDeviceLG G4Operating SystemAndroid 6.0 My Question or IssueHello,Last week I've updated both Android Auto and Spotify and suddenly I cannot listen anymore my offline music even if it is downloded. I've already tried to re-down...

Casual Listener

Plan Premium Country  Italy Device LG G4 Operating System Android 6.0   My Question or Issue Hello, Last week I've updated both Android Auto and Spotify and suddenly I cannot lis...

premiumprofile

Casual Listener

939 Views

3 replies

0 likes

  • 939 Views
  • 3 replies
  • 0 likes