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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

391446 Views

545 replies

35 likes

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Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Search not working "oops, something went wrong"

So since the last update my search is not working. I have tried reinstalling the app, signing up for beta app, adding Spotify related urls to whitelist in ad blocker, all to no avail. Any ideas? PlanPremiumCountryIreland DeviceOneplus 5tOperating Sys...

Casual Listener

So since the last update my search is not working. I have tried reinstalling the app, signing up for beta app, adding Spotify related urls to whitelist in ad blocker, all to no avail. Any ideas?&nbsp...

Anomaly_XB

Casual Listener

5529 Views

8 replies

0 likes

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La musique se coupe

PlanPremium ( 0,99 3 mois)Country FranceDeviceBlackview BV7000Operating SystemAndroid My Question or Issue J'ai un nouveau téléphone, en lançant une musique, la musique se coupe pendant l'écoute quelques secondes après, et la notification de la musiq...

Casual Listener

Plan Premium ( 0,99 3 mois) Country  France Device Blackview BV7000 Operating System Android   My Question or Issue  J'ai un nouveau téléphone, en lançant une musique, la mus...

883 Views

0 replies

2 likes

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App creates new offline device entry daily - removes all downloads.

PlanPremiumCountry GermanyDeviceSamsung Galaxy S8Operating SystemAndroid Oreo My Question or Issue So I've switched from Google Play Music last week and I've been pretty satisfied, apart from this one problem I'm having and can't get rid of.My Spotif...

Newbie

Plan Premium Country  Germany Device Samsung Galaxy S8 Operating System Android Oreo   My Question or Issue  So I've switched from Google Play Music last week and I've been p...

265 Views

0 replies

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Discover Music Gone

nvm its inside search.. confusing

Casual Listener

nvm its inside search.. confusing

314 Views

0 replies

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No Recent Activity for user

Premium Family USAWindows Desktop, iPod Touch, Samsung Galaxy Tab AWindows 10, iOS 12, Android Oreo I have a new account with 2 new users (and 1 existing user who joined my family plan through my invitiation), as the head of the account, I am followi...

Newbie

Premium Family  USA Windows Desktop, iPod Touch, Samsung Galaxy Tab A Windows 10, iOS 12, Android Oreo    I have a new account with 2 new users (and 1 existing user who joined my ...

1081 Views

0 replies

0 likes

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Spotify stops playing after a few minutes on Nokia 2

I have a Nokia 2 phone running Android 7.1.1 (although this problem has persisted in previous versions). Whenever I run Spotify, the current song will stop playing after a few minutes. The app won't crash - it'll just stop playing. This problem appea...

Casual Listener

I have a Nokia 2 phone running Android 7.1.1 (although this problem has persisted in previous versions). Whenever I run Spotify, the current song will stop playing after a few minutes. The app won't ...

1006 Views

0 replies

2 likes

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Offline music on Samsung Gear S3 - some trakcs do not dowload

PlanPremiumCountry PolandDeviceSamsung Gear S3 FrontierOperating SystemAndroid (paired phone)My Question or Issue I set my device to download the music from one of my playlist (about 150 tracks) according to mlendards post. It works fine for some tra...

Newbie

Plan Premium Country  Poland Device Samsung Gear S3 Frontier Operating System Android (paired phone) My Question or Issue  I set my device to download the music from one of my play...

831 Views

0 replies

4 likes

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How do i get the Spotify toolbar to appear on my phone?

On my old Sony phone i had a toolbar on the homescreen and lockscreen of my phone to quickly change songs etc. From that i could also use the 'snext song' feature on my cars bluetooth device which would skip the song.That phone broke and now i'm usin...

Newbie

    On my old Sony phone i had a toolbar on the homescreen and lockscreen of my phone to quickly change songs etc. From that i could also use the 'snext song' feature on my cars bluetooth...

3460 Views

0 replies

3 likes

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shuffle is on Automaticaly

When i say "play my favorite songs" spotify automatically turning shuffle on. But i don't want that!How i can listen without shuffle? (google home and premium account)

Newbie

When i say "play my favorite songs" spotify automatically turning shuffle on. But i don't want that! How i can listen without shuffle?   (google home and premium account)

324 Views

0 replies

0 likes

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Cross-fade: phone lags in games when the next song starts playing.

PlanPremiumCountryRomaniaDeviceSamsung A320FLOperating SystemAndroid Oreo My Question or IssueMy device has 2 GB of RAM.12 seconds before the current song ends, the next song kicks in. Right at that moment, the game starts lagging for 1-2 seconds.It'...

Visitor

Plan Premium Country Romania Device Samsung A320FL Operating System Android Oreo   My Question or Issue My device has 2 GB of RAM. 12 seconds before the current song ends, the ne...

398 Views

0 replies

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S8+ has lost lock screen controls

PlanPremiumCountry DeviceGalaxy S8+Operating System My Question or IssueI recently lost my lock screen controls for Spotify. No updates or changes to phone. They just disappeared. Any ideas how to get them back?

Newbie

Plan Premium Country   Device Galaxy S8+ Operating System     My Question or Issue I recently lost my lock screen controls for Spotify.  No updates or changes to phone....

244 Views

0 replies

0 likes

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How many more years do we need to wait before shuffle actually works?

PlanPremiumCountryUSA DevicePixel 3Operating SystemAndroid 9 My Question or Issue The following issue has been noted many times in the past by many other Spotify users: The Spotify shuffle feature does not work. It shuffles from only a small subset o...

Newbie

Plan Premium Country USA  Device Pixel 3 Operating System Android 9   My Question or Issue  The following issue has been noted many times in the past by many other Spotify us...

suebisme

Newbie

615 Views

1 replies

3 likes

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Spotify not playing through Musiccast

PlanPremiumCountry Australia DeviceYamaha Music Cast Operating System Android My Question or IssueEverything was working perfectly, could open Musiccast on my Android tablet, select Spotify and play music through my Yamaha amp. Then on Christmas Eve ...

Newbie

  Plan Premium Country  Australia  Device Yamaha Music Cast  Operating System  Android   My Question or Issue Everything was working perfectly, could open Mus...

1302 Views

0 replies

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Sort playlist thing + bug

PlanPremiumCountryBrazil DeviceMoto Z2 PlayOperating SystemAndroid 8.0 I got really disappointed with the last update, I ALWAYS used the dropdown to sort my playlists and even to remember wich are the new songs that I added, now the dropdown is gone,...

Casual Listener

Plan Premium Country Brazil   Device Moto Z2 Play Operating System Android 8.0   I got really disappointed with the last update, I ALWAYS used the dropdown to sort my playlists an...

heberthbruno

Casual Listener

905 Views

3 replies

3 likes

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Why is the shuffle suddenly worse than ever?

PlanPremiumCountry UK DeviceMoto G5Operating SystemAndroid My Question or Issue In the past month I've noticed that the shuffle feature on my Android device, for all songs rather than a Playlist, plays the same set of recently added songs without var...

Casual Listener

Plan Premium Country  UK   Device Moto G5 Operating System Android   My Question or Issue  In the past month I've noticed that the shuffle feature on my Android device,...

Wintersoldier_7

Casual Listener

1239 Views

2 replies

2 likes

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PS4 doesn't sync

PremiumCountry USS8 My Question or Issue PlayStation account doesn't sync with PC or phone. I can log in but no playlist. Also can't log out of of playstation account Get an error.

Newbie

Premium Country  US S8   My Question or Issue  PlayStation account doesn't sync with PC or phone. I can log in but no playlist. Also can't log out of of playstation account Get a...

425 Views

0 replies

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My galaxy s9 will randomly play different songs for no reason

It always asks me if I want to continue listening on web player or on my phone. And it always plays like 20 different albums PlanPremiumCountryUnited States Device Samsung Galaxy 9Operating System Android Oreo My Question or Issue Why does the web pl...

Newbie

It always asks me if I want to continue listening on web player or on my phone. And it always plays like 20 different albums   Plan Premium Country United States   Device &n...

339 Views

0 replies

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Behind the Lyrics no longer showing up

PlanPremium For FamilyCountryUSADeviceGoogle Pixel 2Operating SystemAndroid Pie I've noticed recently that my Spotify app no longer shows the Behind the Lyrics like it used to. But I think it's been like this for a few months now, even before I updat...

Visitor

Plan Premium For Family Country USA Device Google Pixel 2 Operating System Android Pie   I've noticed recently that my Spotify app no longer shows the Behind the Lyrics like it used to....

ewh410

Casual Listener

352 Views

1 replies

0 likes

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For some playlist add to home screen doesnt work

PlanPremium CountryItaly DeviceSamsung A8 2018 My Question or Issue Hello, For some playlist add to home screen doesnt work.

Casual Listener

Plan Premium   Country Italy    Device Samsung A8 2018    My Question or Issue  Hello, For some playlist add to home screen doesnt work.

485 Views

0 replies

3 likes

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Spotify starts on phone when I start it on the PC

PlanPremiumCountry SwedenDeviceSony Xperia XZ3 and PCOperating SystemAndroid 9 (Pie) and Windows 10 My Question or Issue Whenever I start to play music on Spotify on my PC the Spotify App starts to run on my phone as well, even though I've "swiped aw...

Newbie

Plan Premium Country  Sweden Device Sony Xperia XZ3 and PC Operating System Android 9 (Pie) and Windows 10   My Question or Issue  Whenever I start to play music on Spotify o...

334 Views

0 replies

0 likes

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