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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify (Premium) switches Playlist randomly

PlanPremiumCountryGermanyDeviceLG G6Operating SystemAndroid Oreo My Question or IssueI use Spotify for training, either running or at the gym. I have created special playlists for it or put on ready-to-use playlists as favorites and downloaded the ti...

Casual Listener

Plan Premium Country Germany Device LG G6 Operating System Android Oreo   My Question or Issue I use Spotify for training, either running or at the gym. I have created special pla...

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Playlist changes when switching from PC (Windows) to mobile (Android)

My playlist changes when I switch over to mobile from my PC. It becomes more limited (smaller playlist), but goes back to the full playlist when I open the spotify app on Windows PC.

Newbie

  My playlist changes when I switch over to mobile from my PC. It becomes more limited (smaller playlist), but goes back to the full playlist when I open the spotify app on Windows PC. 

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How to block a device from connecting to mine

My Question or Issue Ever time I I use Spotify at my gym I use the gym wifi. When I do this my device connects to others and all of a sudden I find myself listening to someone else music on my phone. It's supper annoying. I want to listen to my music...

Newbie

    My Question or Issue  Ever time I I use Spotify at my gym I use the gym wifi. When I do this my device connects to others and all of a sudden I find myself listening to someone ...

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No Option to Shuffle Some Playlists

PlanFreeCountry USADeviceMoto Z² ForceOperating SystemAndroid My Question or Issue For some (not all) of my playlists, there is no longer the "Shuffle Play" button, there is only a "Play" button. There isn't even an option to shuffle it in the menu o...

Newbie

Plan Free Country  USA Device Moto Z² Force Operating System Android   My Question or Issue   For some (not all) of my playlists, there is no longer the "Shuffle Play" butto...

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Cannot start Spotify on Samsung Android, prompts for then "cannot connect"

PlanPremiumCountryU.S.DeviceSamsung Galaxy 8,Operating SystemAndroid My Question or IssueI use Spotify frequently on both smartphone and Windows but now when I try to start it on my phone it prompts for logon (this only happened once, when I installe...

Newbie

Plan Premium Country U.S. Device Samsung Galaxy 8, Operating System Android  My Question or Issue I use Spotify frequently on both smartphone and Windows but now when I try to start it ...

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Song radio coming up as playlist

PlanPremiumCountry USADevice Samsung Galaxy Note8Operating System Android Oreo My Question or Issue So I tried making a song radio for one of my favs, but it comes up as "inset song title" radio playlist. I keep clicking the go to song radio option b...

Newbie

  Plan Premium Country  USA Device  Samsung Galaxy Note8 Operating System  Android Oreo   My Question or Issue  So I tried making a song radio for one of...

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Superuser Contribution Issue with the Search engine

Hi,I'm writing to you because I'm getting a bad issue that prevents me from using the app normally. I have an Android phone (Samsung S9) with the latest firmware installed , the last update of the Spotify app, and my plan is Premium. If I start playi...

Regular

Hi, I'm writing to you because I'm getting a bad issue that prevents me from using the app normally. I have an Android phone (Samsung S9) with the latest firmware installed , the last update of...

Ennio86

Regular

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Superuser Contribution Can't share music to Instagram stories

PlanPremiumCountry UKDeviceSamsung Galaxy S9 Plus I wish to share the music I am listening to on my Instagram stories, however the option doesn't show up. When I am listening to the music and click the share button, the list shows up as follows:Whats...

Casual Listener

Plan Premium Country  UK Device Samsung Galaxy S9 Plus   I wish to share the music I am listening to on my Instagram stories, however the option doesn't show up. When I am listening ...

Squid4

Newbie

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Listen for filter + filter search and sort option + notification

PlanPremiumCountry GermanyDeviceHuawei p10Operating SystemAndroid My Question or Issue1. I can not listen to my songs by order of filtering. How can I listen to my songs by order of filtering?2. At the top of the playlist, the filter search and the s...

Newbie

Plan Premium Country  Germany Device Huawei p10 Operating System Android    My Question or Issue 1. I can not listen to my songs by order of filtering. How can I listen to my...

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Corrupting SD Cards as a Spotify's manner

PlanPremiumCountryPolandDeviceSamsung Galaxy S5 I'd like to renew this thread https://community.spotify.com/t5/Android/corrupting-sd-cards/m-p/1313381#M56979That's because no solution was given to anyone asking for it. After using Spotify for months ...

Newbie

Plan Premium Country Poland Device Samsung Galaxy S5   I'd like to renew this thread https://community.spotify.com/t5/Android/corrupting-sd-cards/m-p/1313381#M56979 That's because no s...

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corruptedfiles
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Superuser Contribution Can't follow profiles

The setup of Spotify on my Android doesn't allow me to see my own profile or follow other profiles, but I can still follow artists.

Newbie

The setup of Spotify on my Android doesn't allow me to see my own profile or follow other profiles, but I can still follow artists.    

Katerina

Spotify Legend

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Superuser Contribution Playing Local Files on Mobil

PlanPremiumCountry USADeviceSamsung Galaxy 9, Dell G7 LaptopOperating SystemAndroid Oreo, Windows 10 My Question or Issue For the life of me I cannot figure out how to play local files from my computer on my phone. I have songs saved on my computer t...

Newbie

Plan Premium Country  USA Device Samsung Galaxy 9, Dell G7 Laptop Operating System Android Oreo, Windows 10   My Question or Issue  For the life of me I cannot figure ou...

Katerina

Spotify Legend

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unstoppable downloads

Hello everybody,I have a problem with the Spotify App. Everytime I connect to a WiFi the app starts downloading - but never ends. This can take hours without any progress.I tried to uncheck all the albums I downloaded but this doesn't help.The app te...

Newbie

Hello everybody, I have a problem with the Spotify App. Everytime I connect to a WiFi the app starts downloading - but never ends. This can take hours without any progress. I tried to uncheck all t...

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Spotify drains smartwatch battery

PlanPremiumDeviceMotorola Moto G 5 and an Asus Zenwatch 3Operating SystemAndroid 8.1 and wear OS 2.2 My Question or IssueWhen I listen to music on Spotify, I notice that the battery of my smartwatch drains quickly. I even have to turn on airplane mod...

Visitor

Plan Premium Device Motorola Moto G 5 and an Asus Zenwatch 3 Operating System Android 8.1 and wear OS 2.2   My Question or Issue When I listen to music on Spotify, I notice that the batt...

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Superuser Contribution Mobile Push Notification Gets Stuck on One Song

PlanFreeCountryUnited StatesDeviceSamsung Galaxy Amp Prime 3 My Question or Issue When I am streaming on my phone my notification will occassionally freeze completely and no longer display the correct song. The buttons (skip and toggle play/pause) st...

Newbie

Plan Free Country United States Device Samsung Galaxy Amp Prime 3   My Question or Issue  When I am streaming on my phone my notification will occassionally freeze completely and no...

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Volume normalization is broken

Even when on the same artist on CDs that came out in the same time period the volume levels can be very different. I feel confident the actual CD volume was probably normalized on release. So why is spotify delivering audio at obviously different vol...

Regular

Even when on the same artist on CDs that came out in the same time period the volume levels can be very different.  I feel confident the actual CD volume was probably normalized on release.&nbsp...

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volume normalization
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Solved!!Superuser Contribution Search bar in playlists is gone

PlanPremiumCountry TurkeyDevice(Xperia M4 Aqua)Operating System(Android M, 6.0) My Question or Issueas i stated in the title the search bar in playlists is gone. I cant search for a specific song in my playlists for 2 weeks now. I dont know what caus...

Casual Listener

Plan Premium Country  Turkey Device (Xperia M4 Aqua) Operating System (Android M, 6.0)   My Question or Issue as i stated in the title the search bar in playlists is gone. I cant ...

fylmz

Casual Listener

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[Podcast] can't change the speed of podcast playing of different device

PlanPremiumCountry IsraelDevicesDevice 1- Windows 10 PCDevice 2- Samsung Galaxy S8 Recreation steps1. Open podcast on device 1 (tested on PC)2. Open spotify (same user) on device 2 (tested on Android)3. While podcast plays on devi e 1, change speed o...

Regular

  Plan Premium Country  Israel Devices Device 1- Windows 10 PC Device 2- Samsung Galaxy S8   Recreation steps 1. Open podcast on device 1 (tested on PC) 2. Open spotify (sam...

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Superuser Contribution Android auto offline mode (Yes, this again)

I got Spotify premium with the intend of using it offline in android auto, only to find out this is not possible, while it is possible on apple devices.I don't know if this is a bug or if it's intentional, but this is a HUGE dealbreaker, i have a lim...

Newbie

I got Spotify premium with the intend of using it offline in android auto, only to find out this is not possible, while it is possible on apple devices. I don't know if this is a bug or if it's in...

Peter

Spotify Legend

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Solved!! Samsung Gear BT Disconnected Check Your Connection

PlanPremiumCountry AustraliaDeviceSamsung Gear S3 FrontierOperating System? My Question or Issue I all of a sudden can't use my Gear S3 as a Remote for my Note 8. All I get is a message that Bluetooth is disconnected or use the App on my phone. I hav...

Casual Listener

Plan Premium Country  Australia Device Samsung Gear S3 Frontier Operating System ?   My Question or Issue  I all of a sudden can't use my Gear S3 as a Remote for my Note 8.&n...

Alpabe

Casual Listener

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