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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5478 Views

0 replies

7 likes

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Can't add songs to queue while offline

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy 8Operating SystemAndroid My Question or Issue Hey guys, When I'm playing music offline and want to add a song to my queue, it says I have to go online to show the menu. I have the newest version ...

Newbie

Plan Premium Country The Netherlands  Device Samsung Galaxy 8 Operating System Android    My Question or Issue  Hey guys,   When I'm playing music offline and wan...

495 Views

0 replies

0 likes

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Volume fluctuations (not caused by notifications) on OnePlus6

ISSUEAfter the latest update, I have had an issue when playing music in my car by Bluetooth where the volume will seem to fluctuate dependant on the music being played. It's like an adaptive EQ as it will play the music normally for two seconds as it...

Newbie

ISSUE After the latest update, I have had an issue when playing music in my car by Bluetooth where the volume will seem to fluctuate dependant on the music being played.  It's like an adaptive ...

281 Views

0 replies

0 likes

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Cannot connect to Spotify from Shazam

PlanPremiumCountryRomania DeviceSamsung Galaxy S9+ 256 GBOperating SystemAndroid Oreo My Question or Issue I am trying to connect my Shazam account to Spotify in order to enjoy the full music experience, but when I click Connect it says "Connection f...

Casual Listener

  Plan Premium Country Romania  Device Samsung Galaxy S9+ 256 GB Operating System Android Oreo   My Question or Issue  I am trying to connect my Shazam account to ...

715 Views

0 replies

5 likes

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Superuser Contribution H.A.T.E. the updated app (Nov 2018) LOATHE it in fact.

I really miss the Browse feature, which can currently only be found on the desktop app. I liked that feature and used it regularly. I realize the interface is streamlined, and it does look pretty decent, but the sheer loss of functionality is frankly...

Music Fan

  I really miss the Browse feature, which can currently only be found on the desktop app. I liked that feature and used it regularly. I realize the interface is streamlined, and it does look pr...

Jemi

Spotify Legend

2045 Views

4 replies

3 likes

Android
app update
hate
hate app update
hate new app
Update
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[Android] Spotify Connect is flaky on Android (P)ie

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid Pie My Question or IssuePlaying music on my Sonos speakers or Chromecast has been flaky since upgrading to Pie. Once I've been playing music on one of my devices (Sonos or Chromecast) thr...

Newbie

Plan Premium Country USA Device Google Pixel Operating System Android Pie   My Question or Issue Playing music on my Sonos speakers or Chromecast has been flaky since upgrading to Pie....

445 Views

0 replies

1 likes

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How to see all tracks from an artist

I can fo it only on WIndows. How i can do it on android ?PlanPremium 

Regular

I can fo it only on WIndows. How i can do it on android ? Plan Premium  

304 Views

0 replies

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Some Features in Settings Now Unavailable

PlanPremiumCountryCanadaDeviceSamsung Galaxy A8Operating SystemAndroid 8.0.0 My Question or IssueAfter an update, not sure which one, many features that were available in Settings are no longer available.

Newbie

Plan Premium Country Canada Device Samsung Galaxy A8 Operating System Android 8.0.0   My Question or Issue After an update, not sure which one, many features that were available in Set...

AeroZ

Composer

3353 Views

1 replies

4 likes

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Solved!! Backstreet boys: DNA world tour presale code

Hello, I was wondering if any of my fellow Spotify members with a Backstreet Boys presale code, would be so kind and give us, non paying fanclub members, the code? It would be so much appreciated! From a fan to a fan. ❤

Regular

Hello, I was wondering if any of my fellow Spotify members with a Backstreet Boys presale code, would be so kind and give us, non paying fanclub members, the code? It would be so much appreciated! &...

Dianaw06

Newbie

28279 Views

1 replies

1 likes

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Spotify Connect issues on Samsung S9 Plus (laggy response and stuttering playback)

Plan PremiumCountry Australia Device Samsung Galaxy S9 PlusOperating System Android 8 I am having issues with Spotify on my Samsung S9 when using spotify connect to my Yamaha RX-v581 receiver (wifi).The spotify app becomes really unresponsive (can ta...

Newbie

Plan Premium Country Australia  Device Samsung Galaxy S9 Plus Operating System Android 8   I am having issues with Spotify on my Samsung S9 when using spotify connect to my Yamaha ...

985 Views

0 replies

0 likes

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Can't play music on Google Home Mini (ITA Assistant)

I have 2 google home mini in the house.One is working fine, the other refuse to play music with Spotify.Assistant is in italian and when i aks for music in italian he says to me that he couldn't help me. When i ask in english, he starts the music... ...

Newbie

  I have 2 google home mini in the house. One is working fine, the other refuse to play music with Spotify. Assistant is in italian and when i aks for music in italian he says to me that he c...

629 Views

0 replies

0 likes

Google Assistant
Google Home Mini
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can't access some albums - green circle spinning and stuck

PlanPremium DeviceGalaxy S7Operating SystemAndroid Oreo,8.0.0 My Question or Issuecan't access some albums - green circle spinning and stucki try to get into an album - and it's stuck - a screenshot attached it happens randomaly - some albums are acc...

Regular

Plan Premium   Device Galaxy S7 Operating System Android Oreo,8.0.0   My Question or Issue can't access some albums  - green circle spinning and stuck i try to get into ...

756 Views

0 replies

2 likes

album
green circle stuck
stuck
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My spotify keep playing a list on sara play list.

PlanFree/PremiumCountry CanadaDeviceSamsung Galaxy 9,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I play my spotify on my phone it plays for a while and then asks or just switches on a playlist from sara. Which I ...

Newbie

  Plan Free/Premium Country  Canada Device Samsung Galaxy 9, Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  When I play my spotif...

435 Views

0 replies

0 likes

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Superuser Contribution how to listen to songs from several playlists?

PlanPremium Device(Samsung tablet)Operating System(Android.) My Question or Issue Hi,Could you please tell me: 1) how to listen to all songs that have been downloaded to the device ?(it's very frustrating - tracks from playlists are not included in t...

Newbie

Plan Premium   Device (Samsung tablet) Operating System (Android.)   My Question or Issue   Hi, Could you please tell me:   1) how to listen to all songs that have be...

CarlosE

Spotify Legend

10025 Views

11 replies

2 likes

playing
Playlists
shuffle
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App completely dead after update

Running premium on an LG G6, after the update on the 8th Ive lost literally all function on the Android app. Cant even get settings menu to load. Uninstalled, deleted any remaining folders per the giude here and tried fresh install... Nothing. Not a ...

Regular

Running premium on an LG G6, after the update on the 8th Ive lost literally all function on the Android app.  Cant even get settings menu to load.    Uninstalled, deleted any remaini...

Playdoh

Regular

713 Views

3 replies

0 likes

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Search within playlist is gone?

What happend to the search/filter function to search for songs within a playlist you already follow/made? this idea: https://community.spotify.com/t5/Implemented-Ideas/Mobile-App-Sort-and-Search/idi-p/34441 There is still a search function build in, ...

Music Fan

  What happend to the search/filter function to search for songs within a playlist you already follow/made?   this idea: https://community.spotify.com/t5/Implemented-Ideas/Mobile-Ap...

mischaz

Music Fan

465 Views

1 replies

1 likes

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  • 1 replies
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Podcasts on android app

PlanPremiumCountry IsraelDeviceXiaomi Redmi note 4 My Question or Issue Im trying to listen to a couple of israeli podcasts. Its working i my web player (Google Chrome, Windows 10) but bot on my cell app. In the app i can download it but not play it,...

Newbie

Plan Premium Country  Israel Device Xiaomi Redmi note 4   My Question or Issue  Im trying to listen to a couple of israeli podcasts. Its working i my web player (Google Chrome,...

262 Views

0 replies

0 likes

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A Pesky Folder

I don't have access to a desktop or laptop atm and am using an Android based mobile. I have a folder (the one labeled 2018) I'd like to delete for now. I may or may not have a replacement laptop in a week or so, which means I can do whatever I need. ...

Music Fan

   I don't have access to a desktop or laptop atm and am using an Android based mobile. I have a folder (the one labeled 2018) I'd like to delete for now. I may or may not have a replacemen...

scottsharlyn

Music Fan

299 Views

1 replies

0 likes

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Images of album and artist are not loading

PlanPremiumDeviceOneplus 5Operating SystemAndroid Oreo My Question or Issue Spotify is working properly but it's not loading any album or artist cover. I already tried deleting data,cache reinstalling the app but the issue keeps returning.

Regular

  Plan Premium Device Oneplus 5 Operating System Android Oreo   My Question or Issue  Spotify is working properly but it's not loading any album or artist cover. I already tri...

Beda1

Regular

12580 Views

10 replies

3 likes

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Connecting to Spotify Notification

Hey everyone, I just noticed an odd notification start popping up on my phone and I'm not sure why it's there. At random times throughout the day, regardless of what applications are open, I'll get a notificaiton that says "Connecting to Spotify", as...

Composer

Hey everyone, I just noticed an odd notification start popping up on my phone and I'm not sure why it's there.    At random times throughout the day, regardless of what applications are o...

burplesnout

Newbie

32390 Views

23 replies

95 likes

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It won't let me add some songs?

On android, some songs it won't work when I click the heart. It mostly works but some songs just won't add. Underdog Raps by Kyle Massey was one I remember trying to add and it wouldn't let me. If it's just the song, please let me know.Edit: Okay so ...

Newbie

On android, some songs it won't work when I click the heart. It mostly works but some songs just won't add. Underdog Raps by Kyle Massey was one I remember trying to add and it wouldn't let me. If it...

661 Views

0 replies

0 likes

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