Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
210888 Views
140 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
561336 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
463140 Views
575 replies
39 likes
I'm a premium user and for many years, I was able to simply click the "PLAY" button to play all songs on an album in the right order. For some reason, the button is now replaced with "SHUFFLE PLAY", as if I had a free account. Is that an intentional ...
I'm a premium user and for many years, I was able to simply click the "PLAY" button to play all songs on an album in the right order. For some reason, the button is now replaced with "SHUFFLE PLAY", ...
Gig Goer
733 Views
2 replies
2 likes
Hello all - I used to be able to intiate music play from my Android phone to my Alexa Dot device using Spotify Connect. Lately, I don't see my Alexa Dot in my device list. I do see other Spotify Connect options as targets. PlanPremium CountryUSA Devi...
Hello all - I used to be able to intiate music play from my Android phone to my Alexa Dot device using Spotify Connect. Lately, I don't see my Alexa Dot in my device list. I do see other Spo...
453 Views
0 replies
0 likes
PlanPremium familyCountryUk DevicePixel 2xl Operating SystemAndroid 9 My Question or Issue I can no longer start a radio from Playlists (Spotify or other). Why has this functionality been removed .
Plan Premium family Country Uk Device Pixel 2xl Operating System Android 9 My Question or Issue I can no longer start a radio from Playlists (Spotify or oth...
Music Fan
829 Views
1 replies
3 likes
PlanPremiumCountry PhilippinesDeviceXiaoMi RedMi Note 4Operating SystemAndroid 7.0My Question or Issue I am experiencing a weird glitch in a specific track in mobile only. In this track, a short pause will happen at 2:49 going 2:50, then will go back...
Plan Premium Country Philippines Device XiaoMi RedMi Note 4 Operating System Android 7.0 My Question or Issue I am experiencing a weird glitch in a specific track in mobile only....
682 Views
0 replies
0 likes
PlanPremium (Family)CountrySwedenDeviceOnePlus 6Operating SystemAndroid 9.0 Pie My Question or IssueAsking the Google Assistant to play a specific song is all messed up. As you can see in the screen recording, I first try to play a specific song and ...
Plan Premium (Family) Country Sweden Device OnePlus 6 Operating System Android 9.0 Pie My Question or Issue Asking the Google Assistant to play a specific song is all messed ...
520 Views
0 replies
0 likes
PlanPremiumCountrySweden DeviceSony Xperia XZ3 Operating SystemAndroid pie My Question or IssueWhen the music has full screen background art, either static image or video loop, then it's almost impossible to click on the link to devices on the bottom...
Plan Premium Country Sweden Device Sony Xperia XZ3 Operating System Android pie My Question or Issue When the music has full screen background art, either static im...
331 Views
0 replies
1 likes
My Question or IssueHello, I would like to listen to the same music at the same time in 2 rooms of my appartement. In one room I've on bluetooth enceinte and in the other one I've a nice hifi systeme where I can plug my phone or my computer.Any idea ...
My Question or Issue Hello, I would like to listen to the same music at the same time in 2 rooms of my appartement. In one room I've on bluetooth enceinte and in the other one I've a ...
365 Views
0 replies
0 likes
PlanPremiumCountry The NetherlandsDeviceOnePlus 5Operating SystemAndroid 8.1.0 My Question or IssueHi all! Since the Spotify Android-apps was updated recently, I can't sort playlists from A to Z anymore, it only sorts from Z to A for some reason. Thi...
Plan Premium Country The Netherlands Device OnePlus 5 Operating System Android 8.1.0 My Question or Issue Hi all! Since the Spotify Android-apps was updated recently, I ...
Regular
1109 Views
3 replies
1 likes
You need to downgrade your Spotify version to 8.4.77.779 not the latest one from the Play Store (then untick auto-update). I had the same issue on my brand new BMW and this fixed it. It now connects every time I get in the car perfectly.
You need to downgrade your Spotify version to 8.4.77.779 not the latest one from the Play Store (then untick auto-update). I had the same issue on my brand new BMW and this fixed it. It...
Newbie
1132 Views
1 replies
3 likes
PlanFree/PremiumCountry USADevice(Samsung Galaxy Operating System(Android 8.0.0 Oreo) My Question or IssueI have a Galaxy Note 8 and when I start scrolling on a playlist when the scroll bar appears and the three dots are next to it. I am unable to gr...
Plan Free/Premium Country USA Device (Samsung Galaxy 😎 Operating System (Android 8.0.0 Oreo) My Question or Issue I have a Galaxy Note 8 and when I start scrolling on ...
738 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(Google mini and alexa)Operating System(Android Pie) My Question or Issue I currently have 2 google home minis and a sonos one. Here is what I want to do. If I ask my google home mini to play spotify but my wife happens ...
Plan Free/Premium Country Device (Google mini and alexa) Operating System (Android Pie) My Question or Issue I currently have 2 google home minis and a sonos one. Here i...
Casual Listener
7782 Views
2 replies
0 likes
Hi there, My partner has a premium subscription. He is able to skip through songs and has no ads however, he is not able to download music at all.He has a Samsung Galaxy S9.Any tips on how to get this to start working would be appreciated!
Hi there, My partner has a premium subscription. He is able to skip through songs and has no ads however, he is not able to download music at all. He has a Samsung Galaxy S9. Any tips on h...
391 Views
0 replies
0 likes
I'm a Premium user with a Moto G5. The app just got a lot less useful:I have to restart my phone for Search to work.The album screen no longer lists the songs on the album.There is no Help feature within the app (not sure if this one is new or not).
I'm a Premium user with a Moto G5. The app just got a lot less useful: I have to restart my phone for Search to work. The album screen no longer lists the songs on the album. There is no ...
370 Views
0 replies
0 likes
Put some songs to my playlist from my computer since they are not on Spotify. They work all fine on my computer but they are not showing on my Iphone spotify, same playlist. When I tried switching the listening device from my PC to Iphone with the so...
Put some songs to my playlist from my computer since they are not on Spotify. They work all fine on my computer but they are not showing on my Iphone spotify, same playlist. When I tried switching th...
802 Views
0 replies
0 likes
PlanFreeCountry AmericaOperating System Alcatel(android)My Question or Issue
Plan Free Country America Operating System Alcatel(android) My Question or Issue
Spotify Star
536 Views
1 replies
0 likes
bonjour depuis peu cje ne peux plus ecoute de la musique avec sportify ou autre car alexa me dit que le filtre continu explicite est activé commeznt le desactivémerci
bonjour depuis peu cje ne peux plus ecoute de la musique avec sportify ou autre car alexa me dit que le filtre continu explicite est activé commeznt le desactivé merci
Casual Listener
4669 Views
1 replies
0 likes
Hi! Concerning chromecast audio.... When I select to play some song in the middle of my selfmade spotify playlist, with the next song the player will always return to the beginning of the playlist, always starting from the beginning of the list forwa...
Hi! Concerning chromecast audio.... When I select to play some song in the middle of my selfmade spotify playlist, with the next song the player will always return to...
Music Fan
9248 Views
44 replies
6 likes
PlanPremiumCountry canDeviceEonon & Samsung S5 Why is the app so buggy when it comes to android car audio. I have all my playlists saved for ofline lisining. But i have to consistantly log in at least once a week, sometimes once a day. The playlist w...
Plan Premium Country can Device Eonon & Samsung S5 Why is the app so buggy when it comes to android car audio. I have all my playlists saved for ofline lisinin...
Music Fan
982 Views
4 replies
0 likes
PlanPremiumCountryGermanyDeviceSamsung Galaxy A3 2017Operating SystemAndroid 8.0, Windows 10 My Question or Issue About a month ago I already synced a local song from my PC on my phone, I added the file to a playlist and made it offline available on ...
Plan Premium Country Germany Device Samsung Galaxy A3 2017 Operating System Android 8.0, Windows 10 My Question or Issue About a month ago I already synced a local song from my...
374 Views
0 replies
0 likes
PlanPremiumCountry NorwayDeviceGoogle Pixel XLOperating SystemAndroid Pie My Question or IssueBefore, I was able to filter/search for songs in my playlists by swiping down to the top of a playlist. I do not see the filter-field anymore, which is anno...
Plan Premium Country Norway Device Google Pixel XL Operating System Android Pie My Question or Issue Before, I was able to filter/search for songs in my playlists by swiping do...
Composer
1753 Views
3 replies
0 likes
