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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 854862 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 854862 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 20512 Views
  • 3 replies
  • 0 likes
  • 20512 Views
  • 3 replies
  • 0 likes

Changing tracks is incredibly sluggish

The app keeps freezing when I try to change tracks and will sometimes use 10 seconds before it switches to the next song after hitting the next button.Running on galaxy s8 newest updates.Anyone else have this issue?

  • Roadie
  • The app keeps freezing when I try to change tracks and will sometimes use 10 seconds before it switches to the next song after hitting the next button. Running on galaxy s8 newest updates. Anyone e...
  • Loxer
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Spotify app "crashes" randomly

PlanPremiumCountry ItalyDeviceSamsung Galaxy A5 2015Operating SystemAndroid 6.0.1 Hi everyone,I have a very strange issue with the Spotify app on my device. In a way that seems to be completely random, the app stops loading everything: I can't pause ...

  • Casual Listener
  • Plan Premium Country  Italy Device Samsung Galaxy A5 2015 Operating System Android 6.0.1   Hi everyone, I have a very strange issue with the Spotify app on my device. In a way tha...
  • ferrarif1w
  • Casual Listener
  • 504 Views
  • 4 replies
  • 0 likes
  • 504 Views
  • 4 replies
  • 0 likes

Superuser Contribution How do I run Spotify and audible at the same time?

PlanFree/PremiumCountry DeviceSamsung S6 edge Operating System(Android) My Question or IssueHow do I run both Spotify and Audible at the same time?

  • Casual Listener
  • Plan Free/Premium Country   Device Samsung S6 edge  Operating System (Android)   My Question or Issue How do I run both Spotify and Audible at the same time?  
  • Cthopper231
  • Casual Listener
  • 4008 Views
  • 2 replies
  • 1 likes
  • 4008 Views
  • 2 replies
  • 1 likes

No bluetooth media controls as of last update

PlanPremiumCountry USADeviceSamsung Galaxy Note 8Operating SystemAndroid 8.0 Vehicle 2011 VW CC 2.0T with RNS510 stereo (no track names, but was controllable until update)My Question or Issue since last spotify update, bluetooth media controls no lon...

  • Newbie
  •   Plan Premium Country  USA Device Samsung Galaxy Note 8 Operating System Android 8.0  Vehicle  2011 VW CC 2.0T with RNS510 stereo (no track names, but was controllable ...
  • Clchase80
  • Music Fan
  • 632 Views
  • 2 replies
  • 0 likes
  • 632 Views
  • 2 replies
  • 0 likes

spotify doesn`t save to sd card

PlanPremiumDeviceSamsung J7Operating SystemAndroid When I started to use my new phone a couple of days ago I chose the sd card option and then saved around 1000 songs but spotify magically deleted all of them today. And now the sd card storage option...

  • Newbie
  • Plan Premium Device Samsung J7 Operating System Android   When I started to use my new phone a couple of days ago I chose the sd card option and then saved around 1000 songs but spotify m...
  • MrKnwn2ActBad
  • Regular
  • 1464 Views
  • 6 replies
  • 0 likes
  • Download issue
    storage
    Storage on sd card
  • 1464 Views
  • 6 replies
  • 0 likes

Shuffle music does not work?

Shuffle does not work anymore it seems. It will play the list in order. Doesnt matter how many times I would choose the shuffle play. There isnt a shuffle icon anywhere to make it play shuffled. I would do this everyday and would play the same songs,...

  • Regular
  • Shuffle does not work anymore it seems.  It will play the list in order.  Doesnt matter how many times I would choose the shuffle play.  There isnt a shuffle icon anywhere to make it p...
  • lblazexl
  • Regular
  • 1751 Views
  • 10 replies
  • 1 likes
  • 1751 Views
  • 10 replies
  • 1 likes

Spotify thinks it is always offline

Hi, I am on Android 6.0 with my Honor 7 and never really had issues with spotify. But recently spotify started to think it is offline. This can bee seen especially when you go the settings, where most of them are greyed out (eg "Playback (currently n...

  • Casual Listener
  • Hi, I am on Android 6.0 with my Honor 7 and never really had issues with spotify. But recently spotify started to think it is offline. This can bee seen especially when you go the settings, where mos...
  • ckl_88-ca
  • Newbie
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes

What is this screen?

Plan Premium USA DeviceLG V30 +Operating SystemAndroid Oreo My Question or IssueThis is what I see while i'm listening. It doesn't show the screen with the album covers. Started happening out of nowhere.

  • Casual Listener
  • Plan     Premium   USA   Device LG V30 + Operating System Android Oreo   My Question or Issue This is what I see while i'm listening. It doesn't show the sc...
  • Schlomn22
  • Casual Listener
  • 244 Views
  • 5 replies
  • 0 likes
  • 244 Views
  • 5 replies
  • 0 likes

Is the spotify community run by bots?

it feels like whenever some people here ask a simple question about the spotify app like a bug or how to do this. Whether you talk postively or negatively, most of the time it gets a bot reply. And most of the time its not proper answers

  • Roadie
  •   it feels like whenever some people here ask a simple question about the spotify app like a bug or how to do this. Whether you talk postively or negatively, most of the time it gets a bot repl...
  • ImpTheLynx
  • Regular
  • 238 Views
  • 2 replies
  • 0 likes
  • 238 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stops streaming when phone is locked or spotify closes

PlanPremiumCountry United StatesDeviceLG Stylo 3 PlusOperating SystemAndroid 7.0 My Question or Issue When I lock my phone, or close out of spotify, spotify will always stop streaming. I've used wired and bluetooth headphones, cleared the cache, and ...

  • Newbie
  • Plan Premium Country  United States Device LG Stylo 3 Plus Operating System Android 7.0   My Question or Issue  When I lock my phone, or close out of spotify, spotify will al...
  • SergioDavid
  • Roadie
  • 315 Views
  • 1 replies
  • 1 likes
  • 315 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Samsung Galaxy 8+

PlanPremiumCountryU.S.A Device Operating SystemNewest Android Update My Question or IssueWhat is this basic music selector and why did it change? I used to be able to see the album cover and be able to slide throughout the song.

  • Newbie
  • Plan Premium Country U.S.A   Device   Operating System Newest Android Update   My Question or Issue What is this basic music selector and why did it change? I used to be abl...
  • SergioDavid
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Superuser Contribution Credit card veritication did not cancel de operation

PlanFree and PremiumCountry BrazilDeviceMoto G4 PlusOperating SystemAndroid 7.0 My Question or Issue I have another Spotify account, i've created and upgrade to Premium on friday and got free 30 days until august 12. I find out today, that you guys a...

  • Newbie
  •   Plan Free and Premium Country  Brazil Device Moto G4 Plus Operating System Android 7.0   My Question or Issue  I have another Spotify account, i've created and upgrad...
  • SergioDavid
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Different now playing screen.

PlanPremiumCountry U.S.ADeviceSamsung Galaxy S7Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I just noticed a different now playing screen today. I only noticed it when I was in the car. Can anyone tell me why the scree...

  • Newbie
  • Plan Premium Country  U.S.A Device Samsung Galaxy S7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I just noticed a different now play...
  • SergioDavid
  • Roadie
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuck on one artist in a loop

PlanPremiumCountryUS Happening on both android and windows On the way home I was listening to Spotify on my android phone. It went to an album called Volunteer by Old Crow Medicine show and keeps starting and repeating the early parts of songs. I had...

  • Newbie
  •   Plan Premium Country US     Happening on both android and windows  On the way home I was listening to Spotify on my android phone.  It went to an album called Volun...
  • SergioDavid
  • Roadie
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

I don't get why they removed the queue in the new update it's pretty stupid actually

Ever since the new update A lot of things changed which from i heard a made people mad like removing radio function for free users and such. I only use spotify for my saved songs but what i find annoying is that the queue is missing like i want to se...

  • Roadie
  • Ever since the new update A lot of things changed which from i heard a made people mad like removing radio function for free users and such. I only use spotify for my saved songs but what i find anno...
  • lumster49
  • Roadie
  • 976 Views
  • 2 replies
  • 0 likes
  • 976 Views
  • 2 replies
  • 0 likes

Local Files Not Downloading Onto Phone

Plan: PremiumCountry: USADevice: Pixel XLOperating System: ANDROID 8.0My Question or Issue: I have several playlists that contain only local files stored on my laptop. I tried downloading them onto my phone but they won't download. I tried clearing m...

  • Newbie
  • Plan: Premium Country: USA Device: Pixel XL Operating System: ANDROID 8.0 My Question or Issue:  I have several playlists that contain only local files stored on my laptop. I tried dow...
  • AeroZ
  • Composer
  • 615 Views
  • 2 replies
  • 1 likes
  • downloads
    files
    local
    local files
    offline
    Playlists
  • 615 Views
  • 2 replies
  • 1 likes

Now Playing display on Bluetooth

I've noticed a few posts about this "Car Mode" display that is happening under bluetooth. Theres no way there isnt a fix, I'm connected to a Mpow bluetooth adapter and that's hooked to my radio in a machine shop. I cant adjust the position of the son...

  • Casual Listener
  • I've noticed a few posts about this "Car Mode" display that is happening under bluetooth. Theres no way there isnt a fix, I'm connected to a Mpow bluetooth adapter and that's hooked to my radio in a ...
  • Clchase80
  • Music Fan
  • 1135 Views
  • 5 replies
  • 1 likes
  • 1135 Views
  • 5 replies
  • 1 likes

Solved!! Why can't I change quality/bitrate on my Android phone?

Phone is Moto g5plusLocation United KingdomOS is Android 7Hello - I could do with some help please. I thought Spotify Premium gave me access to higher bitrate than the free version. I have Premium installed on my Android phone. When I go to "Music Qu...

  • Casual Listener
  • Phone is Moto g5plus Location United Kingdom OS is Android 7 Hello - I could do with some help please.  I thought Spotify Premium gave me access to higher bitrate than the free version.&n...
  • Loxer
  • Spotify Star
  • 9763 Views
  • 3 replies
  • 0 likes
  • 9763 Views
  • 3 replies
  • 0 likes

Track names not displayed correctly when moving on to next track

PlanPremiumCountry UKDeviceMotorola Moto G5SOperating SystemAndroid 7.1.1 App version 8.4.62.490 My Question or Issue Hi, this has been happening for a few weeks now, not just with the latest update. When I play a track (any track, online or offline,...

  • Casual Listener
  • Plan Premium Country  UK Device Motorola Moto G5S Operating System Android 7.1.1     App version 8.4.62.490     My Question or Issue   Hi, this has be...
  • thorpemike
  • Casual Listener
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes