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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115353 Views

27 replies

4 likes

  • 115353 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231848 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231848 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591467 Views

79 replies

3 likes

  • 591467 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485808 Views

580 replies

42 likes

Account
Free
  • 485808 Views
  • 580 replies
  • 42 likes

Superuser Contribution Sorting songs on androiod

Hello, I cannot seem to sort the songs on a playlist on my phone (e.g. by date added, by artsit). I can do this on the computer, but not the mobile. This is slightly annoying as e.g. some playlists are in alphabetic order on the computer, but on the ...

Regular

Hello, I cannot seem to sort the songs on a playlist on my phone (e.g. by date added, by artsit). I can do this on the computer, but not the mobile. This is slightly annoying as e.g. some playli...

Katerina

Spotify Legend

2287 Views

9 replies

7 likes

  • 2287 Views
  • 9 replies
  • 7 likes

Deletion triggers of a downloaded song

PlanPremium(Family)Country TurkeyDeviceASUS ZenFone 2Operating SystemAndroid 6.0.1My Question or Issue I have a playlist created, which I set the songs in the list to be auto-downloaded. Today I thought about removing a song from that list, but I cou...

Casual Listener

Plan Premium(Family) Country  Turkey Device ASUS ZenFone 2 Operating System Android 6.0.1 My Question or Issue  I have a playlist created, which I set the songs in the list to be a...

313 Views

0 replies

2 likes

  • 313 Views
  • 0 replies
  • 2 likes

[Your Music] Increase maximum Songs allowed in Your Music

PlanPremiumCountry Philippines Devicexiaomi redmi note 5 pro Operating SystemAndroid 9 (pie) I've always added songs via the windows app by clicking the "+" button right next to the song's name. It always appears in the "songs" playlist (in the windo...

Visitor

Plan Premium Country  Philippines  Device xiaomi redmi note 5 pro  Operating System Android 9 (pie)   I've always added songs via the windows app by clicking the "+" butt...

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
  • 0 likes

Some songs in "downloaded" playlist, not downloaded anymore?

PlanPremiumCountry SwedenDeviceSamsung Galaxy 8Operating SystemAndroid 8 My Question or IssueFor some reason, suddenly some tracks are not downloaded anymore in a downloaded playlist (the gren arrow turns grey) see attached picture.Why is this happen...

Regular

Plan Premium Country  Sweden Device Samsung Galaxy 8 Operating System Android 8   My Question or Issue For some reason, suddenly some tracks are not downloaded anymore in a downlo...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes

Downloading offline tracks only on Wifi, but it downloads on LTE anyway??

PlanPremiumCountrySwedenDeviceSamsung Galaxy 8Operating SystemAndroid 8.0 My Question or Issue I have a new download issue. When I have added a new track to a playlist which is available offline also, it starts to download the track right away, altho...

Regular

  Plan Premium Country Sweden Device Samsung Galaxy 8 Operating System Android 8.0   My Question or Issue  I have a new download issue. When I have added a new track to a pl...

Boney

Regular

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

Why Spotify sucks in 2019 (on Android)

I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore my view is obviously narrow. Please let me know wh...

Music Fan

I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore...

ingomaaan

Newbie

3204 Views

2 replies

6 likes

  • 3204 Views
  • 2 replies
  • 6 likes

Can't play a specific song that isn't greyed out

I use a Sony Xperia Z5 Compact most often with the latest update, but I've also tested this on two other devices, a Windows laptop and a MacBook Pro. If it helps any, I also have Premium. Fact is, I can't play the song See You Again by Tyler the Crea...

Visitor

I use a Sony Xperia Z5 Compact most often with the latest update, but I've also tested this on two other devices, a Windows laptop and a MacBook Pro. If it helps any, I also have Premium. Fact is, I ...

493 Views

0 replies

0 likes

  • 493 Views
  • 0 replies
  • 0 likes

The 30 ad breaks no longer happen on my device.

PlanFreeCountry UsaMy phone is a galaxy j3 primeOperating SystemI think android nugat My Question or Issue For the last month or so, my phone stopped doing the 30 minute ad breaks. Instead it'll pile a good 3 5 minute ads and put me back to my jam fo...

Visitor

  Plan Free Country  Usa My phone is a galaxy j3 prime Operating System I think android nugat   My Question or Issue  For the last month or so, my phone stopped doing th...

bobincali

Casual Listener

580 Views

1 replies

2 likes

  • 580 Views
  • 1 replies
  • 2 likes

Mobile app won't stop crashing

Hi, This started about two weeks ago. Every time I open the app, it crashes within two seconds. It only plays music when I put my phone on airplane mode, then play a downloaded playlist, then quickly minimize the app, and finally taking the phone off...

Newbie

Hi,   This started about two weeks ago. Every time I open the app, it crashes within two seconds. It only plays music when I put my phone on airplane mode, then play a downloaded playlist...

user-removed

Not applicable

1226 Views

2 replies

0 likes

  • 1226 Views
  • 2 replies
  • 0 likes

Curated playlists not showing up for some genres.

PlanPremiumCountry CanadaDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue Whenever I browse some genres genre, for some reason, the curated playlists like RapCaviar are not showing up. I tried force stopping and clearing the c...

Regular

  Plan Premium Country  Canada Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue  Whenever I browse some genres genre, for some reason, the ...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Spotify Playlist Shuffle

PlanPremiumCountry USA - TexasDeviceSamsung Galaxy S7 & PC - Windows 10 Hello, I have been having problems with the Spotify shuffle on playlists that I have created. I have several playlists with two artists, but most of their albums in the playlist....

Newbie

Plan Premium Country  USA - Texas Device Samsung Galaxy S7 & PC - Windows 10   Hello, I have been having problems with the Spotify shuffle on playlists that I have created. I hav...

352 Views

0 replies

1 likes

  • 352 Views
  • 0 replies
  • 1 likes

Sort by date added

Since the filtering fields changed from sort by ''recently added" to "by date" I cannot sort my playlist with the songs I've recently added at the top. No matter which way the arrow is pointing when I select sort by date, it will only filter with the...

Regular

Since the filtering fields changed from sort by ''recently added" to "by date" I cannot sort my playlist with the songs I've recently added at the top. No matter which way the arrow is pointing when ...

Beeeble

Regular

1242 Views

2 replies

0 likes

  • 1242 Views
  • 2 replies
  • 0 likes

Spotify Connet battery drain issue

PlanFree/PremiumCountry FinlandDeviceSony Xperia XZ1 Compact Operating SystemAndroid oreo 8.0 My Question or Issue I have Sony Xperia XZ1 Compact and Denon AVR-X-2100W. The problem is that when using spotify connect the battery drain is very high in ...

Music Fan

Plan Free/Premium Country  Finland Device Sony Xperia XZ1 Compact  Operating System Android oreo 8.0   My Question or Issue  I have Sony Xperia XZ1 Compact and Denon AVR...

Vsa_boy

Music Fan

1269 Views

2 replies

0 likes

  • 1269 Views
  • 2 replies
  • 0 likes

What happened to the SEARCH button on STATIONS section?

It so weird that I can't search for anything in Stations section in Android.. I can only see the stations that I added weeks or months ago.. Anybody with solution?

Newbie

It so weird that I can't search for anything in Stations section in Android.. I can only see the stations that I added weeks or months ago.. Anybody with solution?

386 Views

0 replies

0 likes

  • 386 Views
  • 0 replies
  • 0 likes

Superuser Contribution unknown devices

I am getting unknown devices connecting to my android phone and adding playlists. I have researched the help forum on the same topic and cannot find a viable solution. Can you please help? My phone is a Galaxy S9 and I am in a premium family plan

Casual Listener

I am getting unknown devices connecting to my android phone and adding playlists. I have researched the help forum on the same topic and cannot find a viable solution. Can you please help? My phone i...

PvMan01

Casual Listener

991 Views

4 replies

0 likes

Unknown devices
  • 991 Views
  • 4 replies
  • 0 likes

Superuser Contribution Skipping, web player chrome

My spotify keeps pausing and skipping songs half way through a song. Whether it be in the playlist or just go to a completely different genre that isnt my playlist. Additionally, my phone keeps saying that we are connected to Web Player (Chrome) but ...

Newbie

My spotify keeps pausing and skipping songs half way through a song. Whether it be in the playlist or just go to a completely different genre that isnt my playlist. Additionally, my phone keeps sayin...

Guido

Spotify Legend

800 Views

1 replies

0 likes

  • 800 Views
  • 1 replies
  • 0 likes

Superuser Contribution FULL SCREEN ALBUM ARTWORK ON PLAYBACK

PlanFree/PremiumCountry IndonesiaDeviceSamsung Galaxy A7 My Question or Issue How to change my spotify playback (the yellow one) into the original one with square-shaped album (the green one) . All of my friend still on the original look, but IT'S AL...

Visitor

Plan Free/Premium Country  Indonesia Device Samsung Galaxy A7   My Question or Issue  How to change my spotify playback (the yellow one) into the original one with square-shape...

Guido

Spotify Legend

3944 Views

1 replies

0 likes

  • 3944 Views
  • 1 replies
  • 0 likes

Spotify freezes when I change the audio playback device

PlanPremiumCountryGermanyDevicePCOperating SystemWindows 7 My Question or IssueSpotify freezes when I change the audio playback device, e.g. when I start using headphones. I then have to kill several spotify processes via task manager until i can sta...

Newbie

Plan Premium Country Germany Device PC Operating System Windows 7   My Question or Issue Spotify freezes when I change the audio playback device, e.g. when I start using headphones. I ...

tiramisu77

Newbie

796 Views

2 replies

9 likes

  • 796 Views
  • 2 replies
  • 9 likes

Can't get back on line

My Question or Issue Hi, My spotify is offline and I can't get back online. If I go to my settings I don't have the offline mode or equaliser options in my PLAYBACK section. I logged out and tried to log back in but it says I am offline. I did see a ...

Newbie

  My Question or Issue  Hi, My spotify is offline and I can't get back online. If I go to my settings I don't have the offline mode or equaliser options in my PLAYBACK section. I logged o...

481 Views

0 replies

1 likes

  • 481 Views
  • 0 replies
  • 1 likes

The app crashes whenever i use search?

Whenever I try to search for something through the app it crashes? 

Newbie

Whenever I try to search for something through the app it crashes?  

508 Views

0 replies

0 likes

Crash Android
tablet
  • 508 Views
  • 0 replies
  • 0 likes