Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
392368 Views
545 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I have premium family subscription in Poland. My device: Xiaomi redmi note 3, miui 8, android 6.0.1 I can't play radio of a song or playlist. On the same account and desktop version on my laptop everything is fine. Only mobile app is the issue. I tri...
I have premium family subscription in Poland. My device: Xiaomi redmi note 3, miui 8, android 6.0.1 I can't play radio of a song or playlist. On the same account and desktop version on my la...
342 Views
0 replies
0 likes
PlanPremiumCountryBrazilDeviceSamsung Galaxy J7 PrimeOperating SystemAndroid 8.0.0 My Question or Issue The '' Sort by Recently Added '' feature is not working in a specific playlist, it happens only on the mobile.Playlist: https://open.spotify.com/u...
Plan Premium Country Brazil Device Samsung Galaxy J7 Prime Operating System Android 8.0.0 My Question or Issue The '' Sort by Recently Added '' feature is not working in a sp...
285 Views
0 replies
0 likes
PlanPremiumCountry United statesDevice(Samsung Galaxy 9)Operating System Android My Question or Issue So I started to notice certain songs wont play, that used to play before. Everytime I select certain songs, and theres quite a few the more I look, ...
Plan Premium Country United states Device (Samsung Galaxy 9) Operating System Android My Question or Issue So I started to notice certain songs wont play, that used...
474 Views
0 replies
0 likes
PlanPremiumCountry USA DeviceLG V20Operating SystemAndroid Nougat My Question or IssueThe screen which displays the album art will not shift to landscape. It is always stuck in portrait. Any other screen within the app functions and rotates just as e...
Plan Premium Country USA Device LG V20 Operating System Android Nougat My Question or Issue The screen which displays the album art will not shift to landscape. It is alw...
450 Views
0 replies
1 likes
PlanPremiumCountryUSDeviceNexus 6Operating SystemAndroid Oreo My Question or IssueThe search function in the Android mobile app has stopped working. After exhaustive searching and trying all suggested solutions, it continues to not work. Steps taken ...
Plan Premium Country US Device Nexus 6 Operating System Android Oreo My Question or Issue The search function in the Android mobile app has stopped working. After exhaustive sea...
Spotify Star
2665 Views
16 replies
0 likes
The problem I'm experiencing isn't new, as a quick Google search has shown me, in fact, there have been multiple people reporting this issue over the last years. For whatever arcane reason, I was logged out of my account on my Android phone (Samsung ...
The problem I'm experiencing isn't new, as a quick Google search has shown me, in fact, there have been multiple people reporting this issue over the last years. For whatever arcane reason, ...
355 Views
0 replies
0 likes
PlanPremiumCountryMalaysia DeviceOppo A3sOperating SystemAndroid 8.1 My Question or Issue Hello, after updating the spotify app in android, before that the spotify you can set the download song where to download in "internal memory" or in SD card "Ex...
Plan Premium Country Malaysia Device Oppo A3s Operating System Android 8.1 My Question or Issue Hello, after updating the spotify app in android, before that the spotify ...
Casual Listener
1502 Views
5 replies
0 likes
Whenever i go driving, i use Spotify as my default music player. More often than not, i play files from downloaded albums and/or downloaded playlists.This used to work fine, as in when i stopped my car, the headunit would go to sleep, and when i retu...
Whenever i go driving, i use Spotify as my default music player. More often than not, i play files from downloaded albums and/or downloaded playlists. This used to work fine, as in when i stopped my...
Spotify Legend
2017 Views
5 replies
2 likes
PlanPremiumCountry CanadaDeviceOnePlus 5Operating SystemAndroid 9 My Question or IssueI'm getting conflicting storage statistics between the Android storage results and the Spotify app. What's going on? The image with the yellow lines is a cropped sc...
Plan Premium Country Canada Device OnePlus 5 Operating System Android 9 My Question or Issue I'm getting conflicting storage statistics between the Android storage results and ...
350 Views
0 replies
0 likes
My Question or IssueEvery time i go to a playlist and click on add songs and go to search for one, the search bar closes and goes back to the playlist cover. I can search for a song and add it to a playlist from the home page but it doesnt actually g...
My Question or Issue Every time i go to a playlist and click on add songs and go to search for one, the search bar closes and goes back to the playlist cover. I can search for a song and add...
Spotify Legend
571 Views
3 replies
0 likes
Google Pixel 3 XLAndroid 9Spotify V 8.4.84.874 - Premium I am trying to use google assistant with my new phone, but it will not recognize me as a premium account holder. For example, when I tell Google assistant to play a specific song, it says "Choo...
Google Pixel 3 XL Android 9 Spotify V 8.4.84.874 - Premium I am trying to use google assistant with my new phone, but it will not recognize me as a premium account holder. For example, whe...
955 Views
0 replies
2 likes
This drives me insane when driving and using Spotify hands free. - I'll say Google, 'play the album dark side of the moon'. - Spotify will say 'ok' - Then start playing track 6 followed be track 2 etc - I'll say 'why the f... would I want to listen t...
This drives me insane when driving and using Spotify hands free. - I'll say Google, 'play the album dark side of the moon'. - Spotify will say 'ok' - Then...
372 Views
0 replies
0 likes
Plan PremiumCountry USADeviceSamsung Galaxy s9+ and Samsung Galaxy WatchOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueTrying to get the watch and phone to play nice. First the remote feature wasn't working, I tried to in...
Plan Premium Country USA Device Samsung Galaxy s9+ and Samsung Galaxy Watch Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...
337 Views
0 replies
0 likes
Hace un tiempo, cada vez que escucho una canción en spotify, se para por momentos y luego sigue sonando.Se ha vuelto totalmente molesto estar con este problema.He desinstalado ya la aplicación y la he vuelto a instalar, aun así no veo ningún tipo de ...
Hace un tiempo, cada vez que escucho una canción en spotify, se para por momentos y luego sigue sonando.Se ha vuelto totalmente molesto estar con este problema.He desinstalado ya la aplicación y la h...
238 Views
0 replies
0 likes
PlanPremiumCountrySpainDeviceLG K7Operating SystemAndroid 5.1 My Question or IssueAbout a month ago I purchased a Premium for Students plan. In my playlists I have a large number of offline songs that I added from the Desktop application, and they pl...
Plan Premium Country Spain Device LG K7 Operating System Android 5.1 My Question or Issue About a month ago I purchased a Premium for Students plan. In my playlists I have a large nu...
Newbie
399 Views
1 replies
1 likes
PlanPremiumCountry ThailandDeviceNote8 with Klipsch The Three speakerOperating SystemAndroid My Question or Issue Everything of wifi play went good. since I have changed new router yesterday, I have lost my speaker in the app list.For Speaker's app, ...
Plan Premium Country Thailand Device Note8 with Klipsch The Three speaker Operating System Android My Question or Issue Everything of wifi play went good. since I have ch...
Casual Listener
462 Views
1 replies
0 likes
I'm using Spotify on Android Oreo, but I cannot use the search feature as I get the message "Something went wrong...". I go through uninstall, delete, check the residual folders, clear, and then do a reinstall and search is back. In the morning I am ...
I'm using Spotify on Android Oreo, but I cannot use the search feature as I get the message "Something went wrong...". I go through uninstall, delete, check the residual folders, clear, and ...
435 Views
0 replies
0 likes
PlanremiumCountry USADeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or Issue I follow the instructions for enabling Spotify controls on Google maps, but "show media playback controls" does not show up with the rest of my controls. A...
Plan remium Country USA Device Samsung Galaxy S9+ Operating System Android Oreo My Question or Issue I follow the instructions for enabling Spotify controls ...
628 Views
0 replies
0 likes
HiPlanPremiumCountryItaly DeviceGoogle Nexus 5Operating SystemAndroid 6.0.1My Question or IssueEvery time I'm playing a song and search for a new one the search function does not work and it gives a blank screen with an error message (please see atta...
Hi Plan Premium Country Italy Device Google Nexus 5 Operating System Android 6.0.1 My Question or Issue Every time I'm playing a song and search for a new one the search fun...
Spotify Legend
2065 Views
4 replies
1 likes
