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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 850302 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850302 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16794 Views
  • 3 replies
  • 0 likes
  • 16794 Views
  • 3 replies
  • 0 likes

Can't download podcasts anymore on mobile

I'm using Spotify free for hearing podcasts offline but I can't download them anymore on my smartphone (Samsung galaxy a3). On tablet though it's still working. It's like the button is just missing, I can only share the podcast. Version 8.4.51.899 ar...

  • Casual Listener
  • I'm using Spotify free for hearing podcasts offline but I can't download them anymore on my smartphone (Samsung galaxy a3). On tablet though it's still working. It's like the button is just missing, ...
  • JennyGinger420
  • Newbie
  • 17342 Views
  • 13 replies
  • 3 likes
  • Android
  • 17342 Views
  • 13 replies
  • 3 likes

No download option

PlanPremium student offerCountryUk DeviceSamsung galaxy s4Operating SystemAndroid My Question or IssueI just reinstalled Spotify on this phone and paid for premium. There is no download option anywhere. I enjoy tried some of the solutions in other fo...

  • Newbie
  •   Plan Premium student offer Country Uk    Device Samsung galaxy s4 Operating System Android    My Question or Issue I  just reinstalled Spotify on this pho...
  • Joe
  • Community Legend
  • 519 Views
  • 1 replies
  • 0 likes
  • 519 Views
  • 1 replies
  • 0 likes

Loading Times

PlanPremiumCountry Czech RepublicDeviceSamsung S8+Operating SystemAndroid Oreo My Question or Issue Hey, I have a problem with Spotify on my device (S8+) even though I have offline saved my playlists it often takes a lot time to load (1-2 minutes) wh...

  • Casual Listener
  • Plan Premium Country  Czech Republic Device Samsung S8+ Operating System Android Oreo  My Question or Issue  Hey,   I have a problem with Spotify on my device (S8+) eve...
  • 270 Views
  • 0 replies
  • 1 likes
  • 270 Views
  • 0 replies
  • 1 likes

Downloaded songs and playlists disappeared for the 5th time now.

I'm having a similar issue as a lot of Priemium members. I have a whole bunch of songs and playlists downloaded to my phone that disappear every few days. This forces me to redownload the same songs and playlists every time. I have gone through the c...

  • Visitor
  • I'm having a similar issue as a lot of Priemium members. I have a whole bunch of songs and playlists downloaded to my phone that disappear every few days. This forces me to redownload the same songs ...
  • Hannon_Fuller
  • Casual Listener
  • 39841 Views
  • 69 replies
  • 10 likes
  • 39841 Views
  • 69 replies
  • 10 likes

"Hidden Content" error shows up whenever i try to search up my own profile

Im on a galaxy s7 free spotify account. ever since this big update a few months back whenever i or a friend searches up my profile it displays "hidden content" on the screen, while when i do the same to my friends their profile comes up just fine. th...

  • Newbie
  •   Im on a galaxy s7 free spotify account. ever since this big update a few months back whenever i or a friend searches up my profile it displays "hidden content" on the screen, while when i do ...
  • 405 Views
  • 0 replies
  • 0 likes
  • 405 Views
  • 0 replies
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Solved!! Store offline content in the SD card.

I bought a 128 GB SD card for my Android 7 tablet with the pupose of storing offline content from Spotify. I listen to music in Extreme quality and have large playlists. This takes up a lot of space. I searched, and found this link:https://support.sp...

  • Regular
  • I bought a 128 GB SD card for my Android 7 tablet with the pupose of storing offline content from Spotify. I listen to music in Extreme quality and have large playlists. This takes up a lot of space....
  • 1168471053
  • Regular
  • 1613 Views
  • 5 replies
  • 0 likes
  • 1613 Views
  • 5 replies
  • 0 likes

Solved!! Help! Repeat-shuffle , like-dislike

Help me pls. When i search a music, it plays music but it opens within station and i cant reach shuffle and repeat buttons. i hate that like-dislike buttons. But somehow, i pick the song from playlist it works fine there are shuffle and repeat button...

  • Casual Listener
  • Help me pls. When i search a music, it plays music but it opens within station and i cant reach shuffle and repeat buttons. i hate that like-dislike buttons. But somehow, i pick the song from playlis...
  • Trap380
  • Regular
  • 1339 Views
  • 8 replies
  • 1 likes
  • 1339 Views
  • 8 replies
  • 1 likes

Shuffle play plays the same songs in the same order

Every time I try to play my playlist on my android phone it always plays the exact same songs in the exact same order. I have cleared cache, reinstalled the app but nothing seems to work. The only temporary fix is to go to a daily mix and skip a few ...

  • Casual Listener
  • Every time I try to play my playlist on my android phone it always plays the exact same songs in the exact same order. I have cleared cache, reinstalled the app but nothing seems to work. The only te...
  • Trap380
  • Regular
  • 1965 Views
  • 3 replies
  • 8 likes
  • 1965 Views
  • 3 replies
  • 8 likes

Superuser Contribution when searching a song in playlist, a random song starts to play

PlanPremiumCountry TRDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue when I search for a song in my playlists and click on it to play, a random song (within the playlist) starts to play. I have been having this issue for about 2 m...

  • Casual Listener
  •   Plan Premium Country  TR Device Samsung Galaxy S7 Operating System Android   My Question or Issue  when I search for a song in my playlists and click on it to play, a...
  • Alfredo
  • Roadie
  • 677 Views
  • 3 replies
  • 0 likes
  • 677 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify app stops working after adding local files

PlanPremiumCountry USDeviceGalaxy S7 EdgeOperating SystemAndroid 7.0 My Question or Issue App continues to crash after adding local files to my Playlist. However, the second I remove the files, the app starts working again. So I am assuming this has ...

  • Casual Listener
  • Plan Premium Country  US Device Galaxy S7 Edge Operating System Android 7.0   My Question or Issue  App continues to crash after adding local files to my Playlist. However, t...
  • Alfredo
  • Roadie
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

No music or playlist after signing in

I opened spotify to play music in my car and I was prompted to login. (It normally goes to my music) After login my premium subscription was gone with all my albums and playlist. I subscribe again to premium and still no playlist or music. PLEASE HEL...

  • Newbie
  • I opened spotify to play music in my car and I was prompted to login. (It normally goes to my music)  After login my premium subscription was gone with all my albums and playlist. I subscribe a...
  • Joe
  • Community Legend
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Albums don't show songs at all songs

PlanPremium Operating Systemandroid/web player My Question or Issue When I add/download an album the songs of that album don't show up at my all songs and the album/songs don't show up the artists tab.

  • Casual Listener
  • Plan Premium     Operating System android/web player   My Question or Issue  When I add/download an album the songs of that album don't show up at my all songs and the alb...
  • Loxer
  • Spotify Star
  • 1133 Views
  • 5 replies
  • 0 likes
  • 1133 Views
  • 5 replies
  • 0 likes

Ordering Playlists on Android

PlanPremiumCountry USADeviceSamsung Galaxy 8Operating SystemAndroid Version 8.0.0 My Question or IssueIs there currently any way to order the songs in a created playlist on Android? This feature is currently available on IOS, Mac, and Windows, howeve...

  • Newbie
  •   Plan Premium Country  USA Device Samsung Galaxy 8 Operating System Android Version 8.0.0   My Question or Issue Is there currently any way to order the songs in a created ...
  • Joe
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • Android
    ordering
    Playlist
  • 282 Views
  • 1 replies
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Solved!!Superuser Contribution No heart and block buttons on daily mix

Hey, was hoping to find a clearer answer here- When i first joined spotify i had the option to heart or block a song from my daily mix, after i got the premium account the buttons disappeared, Now i have a plus sign and no option to dislike a song on...

  • Casual Listener
  • Hey, was hoping to find a clearer answer here-  When i first joined spotify i had the option to heart or block a song from my daily mix, after i got the premium account the buttons disappeared,...
  • nocaesura
  • Casual Listener
  • 1339 Views
  • 5 replies
  • 1 likes
  • 1339 Views
  • 5 replies
  • 1 likes

Storage: Spotify only uses phone, not SD Card

Hi guys,I posted this as review in the Google play store as well but never got any feedback. Your help is much appreciated!Vanessa Starting to get really upset... Been fighting with this app for severalmonths now as it keeps moving itself as well as ...

  • Casual Listener
  • Hi guys, I posted this as review in the Google play store as well but never got any feedback.  Your help is much appreciated! Vanessa    Starting to get really upset... Been fight...
  • jbjcubs
  • Newbie
  • 4791 Views
  • 12 replies
  • 2 likes
  • 4791 Views
  • 12 replies
  • 2 likes

Spotify android

Whenever i open spotify, it says my internet is not connected and i can't listen to any song or anything else, while every other app i use just works.Anyone who knows what to do?

  • Newbie
  • Whenever i open spotify, it says my internet is not connected and i can't listen to any song or anything else, while every other app i use just works. Anyone who knows what to do?  
  • Loxer
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

[Android] Offline music

PlanPremiumCountry BrazilDeviceMoto G5S plusOperating SystemAndroid 7.1.1 My Question or Issue I suggest Spotify to add a confirmation window when disabling a playlist available offline. I normally use my phone with the right hand, and sometimes, whe...

  • Visitor
  • Plan Premium Country  Brazil Device Moto G5S plus Operating System Android 7.1.1   My Question or Issue  I suggest Spotify to add a confirmation window when disabling a pla...
  • Loxer
  • Spotify Star
  • 302 Views
  • 1 replies
  • 1 likes
  • 302 Views
  • 1 replies
  • 1 likes

Shuffle is not permanent

Every time I go back in to Spotify the shuffle is off. It used to be on no matter what unless you took it off. At first it didn't bother me but when you're driving and it's off shuffle, it's begun to get quite annoying. How do I make it permanent aga...

  • Casual Listener
  • Every time I go back in to Spotify the shuffle is off. It used to be on no matter what unless you took it off. At first it didn't bother me but when you're driving and it's off shuffle, it's begun to...
  • avemarie11
  • Casual Listener
  • 1127 Views
  • 5 replies
  • 6 likes
  • 1127 Views
  • 5 replies
  • 6 likes

Phantom Lyrics and How to Get Them Back

PlanPremiumCountryUSA DevicePretty sure it was Sony smart TV, might have been my PS4Operating SystemAndroid or whatever PS4 OS is called, but app is identical on both My Question or Issue So left the house for a couple hours the other day and decided...

  • Casual Listener
  • Plan Premium Country USA  Device Pretty sure it was Sony smart TV, might have been my PS4 Operating System Android or whatever PS4 OS is called, but app is identical on both   My Q...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Saved songs don't appear under albums or artists

PlanPremiumCountry United KingdomDeviceSamsung Galaxy S8+ - previously happened on OnePlus 2Operating SystemAndroid Oreo also happened on Android N and M My Question or Issue I browse for music using the search function, I find a song that I like and...

  • Newbie
  • Plan Premium Country  United Kingdom Device Samsung Galaxy S8+ - previously happened on OnePlus 2 Operating System Android Oreo also happened on Android N and M   My Question ...
  • 831 Views
  • 0 replies
  • 4 likes
  • 831 Views
  • 0 replies
  • 4 likes