Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
377259 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
PlanFreeCountry (Panamá)Device(Samsung Galaxy Tab 4)Operating System(Android) My Question or Issue I can not share the music to any social network just let me share the albums or the artists. What should I do to solve it?
Plan Free Country (Panamá) Device (Samsung Galaxy Tab 4) Operating System (Android) My Question or Issue I can not share the music to any social network just let me share...
259 Views
0 replies
0 likes
Hi. Being honest I don't know What to do. Spotify is turning on itself and starting to play only one album on a web player. Ex. I'm waking up, taking my phone and I see that is turned on. For all the time the same album, never something else. I logge...
Hi. Being honest I don't know What to do. Spotify is turning on itself and starting to play only one album on a web player. Ex. I'm waking up, taking my phone and I see that is turned on. ...
Casual Listener
569 Views
2 replies
0 likes
PlanPremiumCountryNorwayDevice(Samsung, Android devices)Operating System(Android Oreo) My Question or IssueWe should be able to either have children mode with seperate track history and music suggestions, or multiple accounts on one device.
Plan Premium Country Norway Device (Samsung, Android devices) Operating System (Android Oreo) My Question or Issue We should be able to either have children mode with seperate t...
445 Views
0 replies
1 likes
PlanPremiumCountryGermanyDeviceLG G6Operating SystemAndroid Oreo My Question or IssueI use Spotify for training, either running or at the gym. I have created special playlists for it or put on ready-to-use playlists as favorites and downloaded the ti...
Plan Premium Country Germany Device LG G6 Operating System Android Oreo My Question or Issue I use Spotify for training, either running or at the gym. I have created special pla...
476 Views
0 replies
0 likes
My playlist changes when I switch over to mobile from my PC. It becomes more limited (smaller playlist), but goes back to the full playlist when I open the spotify app on Windows PC.
My playlist changes when I switch over to mobile from my PC. It becomes more limited (smaller playlist), but goes back to the full playlist when I open the spotify app on Windows PC.
284 Views
0 replies
0 likes
My Question or Issue Ever time I I use Spotify at my gym I use the gym wifi. When I do this my device connects to others and all of a sudden I find myself listening to someone else music on my phone. It's supper annoying. I want to listen to my music...
My Question or Issue Ever time I I use Spotify at my gym I use the gym wifi. When I do this my device connects to others and all of a sudden I find myself listening to someone ...
845 Views
0 replies
0 likes
PlanFreeCountry USADeviceMoto Z² ForceOperating SystemAndroid My Question or Issue For some (not all) of my playlists, there is no longer the "Shuffle Play" button, there is only a "Play" button. There isn't even an option to shuffle it in the menu o...
Plan Free Country USA Device Moto Z² Force Operating System Android My Question or Issue For some (not all) of my playlists, there is no longer the "Shuffle Play" butto...
429 Views
0 replies
0 likes
PlanPremiumCountryU.S.DeviceSamsung Galaxy 8,Operating SystemAndroid My Question or IssueI use Spotify frequently on both smartphone and Windows but now when I try to start it on my phone it prompts for logon (this only happened once, when I installe...
Plan Premium Country U.S. Device Samsung Galaxy 8, Operating System Android My Question or Issue I use Spotify frequently on both smartphone and Windows but now when I try to start it ...
280 Views
0 replies
0 likes
PlanPremiumCountry USADevice Samsung Galaxy Note8Operating System Android Oreo My Question or Issue So I tried making a song radio for one of my favs, but it comes up as "inset song title" radio playlist. I keep clicking the go to song radio option b...
Plan Premium Country USA Device Samsung Galaxy Note8 Operating System Android Oreo My Question or Issue So I tried making a song radio for one of...
364 Views
0 replies
2 likes
Hi,I'm writing to you because I'm getting a bad issue that prevents me from using the app normally. I have an Android phone (Samsung S9) with the latest firmware installed , the last update of the Spotify app, and my plan is Premium. If I start playi...
Hi, I'm writing to you because I'm getting a bad issue that prevents me from using the app normally. I have an Android phone (Samsung S9) with the latest firmware installed , the last update of...
Regular
1487 Views
8 replies
0 likes
PlanPremiumCountry UKDeviceSamsung Galaxy S9 Plus I wish to share the music I am listening to on my Instagram stories, however the option doesn't show up. When I am listening to the music and click the share button, the list shows up as follows:Whats...
Plan Premium Country UK Device Samsung Galaxy S9 Plus I wish to share the music I am listening to on my Instagram stories, however the option doesn't show up. When I am listening ...
Newbie
8393 Views
14 replies
2 likes
PlanPremiumCountry GermanyDeviceHuawei p10Operating SystemAndroid My Question or Issue1. I can not listen to my songs by order of filtering. How can I listen to my songs by order of filtering?2. At the top of the playlist, the filter search and the s...
Plan Premium Country Germany Device Huawei p10 Operating System Android My Question or Issue 1. I can not listen to my songs by order of filtering. How can I listen to my...
311 Views
0 replies
0 likes
PlanPremiumCountryPolandDeviceSamsung Galaxy S5 I'd like to renew this thread https://community.spotify.com/t5/Android/corrupting-sd-cards/m-p/1313381#M56979That's because no solution was given to anyone asking for it. After using Spotify for months ...
Plan Premium Country Poland Device Samsung Galaxy S5 I'd like to renew this thread https://community.spotify.com/t5/Android/corrupting-sd-cards/m-p/1313381#M56979 That's because no s...
1082 Views
0 replies
1 likes
The setup of Spotify on my Android doesn't allow me to see my own profile or follow other profiles, but I can still follow artists.
The setup of Spotify on my Android doesn't allow me to see my own profile or follow other profiles, but I can still follow artists.
Spotify Legend
1491 Views
2 replies
0 likes
PlanPremiumCountry USADeviceSamsung Galaxy 9, Dell G7 LaptopOperating SystemAndroid Oreo, Windows 10 My Question or Issue For the life of me I cannot figure out how to play local files from my computer on my phone. I have songs saved on my computer t...
Plan Premium Country USA Device Samsung Galaxy 9, Dell G7 Laptop Operating System Android Oreo, Windows 10 My Question or Issue For the life of me I cannot figure ou...
Spotify Legend
474 Views
2 replies
0 likes
Hello everybody,I have a problem with the Spotify App. Everytime I connect to a WiFi the app starts downloading - but never ends. This can take hours without any progress.I tried to uncheck all the albums I downloaded but this doesn't help.The app te...
Hello everybody, I have a problem with the Spotify App. Everytime I connect to a WiFi the app starts downloading - but never ends. This can take hours without any progress. I tried to uncheck all t...
346 Views
0 replies
0 likes
PlanPremiumDeviceMotorola Moto G 5 and an Asus Zenwatch 3Operating SystemAndroid 8.1 and wear OS 2.2 My Question or IssueWhen I listen to music on Spotify, I notice that the battery of my smartwatch drains quickly. I even have to turn on airplane mod...
Plan Premium Device Motorola Moto G 5 and an Asus Zenwatch 3 Operating System Android 8.1 and wear OS 2.2 My Question or Issue When I listen to music on Spotify, I notice that the batt...
796 Views
0 replies
0 likes
PlanFreeCountryUnited StatesDeviceSamsung Galaxy Amp Prime 3 My Question or Issue When I am streaming on my phone my notification will occassionally freeze completely and no longer display the correct song. The buttons (skip and toggle play/pause) st...
Plan Free Country United States Device Samsung Galaxy Amp Prime 3 My Question or Issue When I am streaming on my phone my notification will occassionally freeze completely and no...
665 Views
0 replies
4 likes
Even when on the same artist on CDs that came out in the same time period the volume levels can be very different. I feel confident the actual CD volume was probably normalized on release. So why is spotify delivering audio at obviously different vol...
Even when on the same artist on CDs that came out in the same time period the volume levels can be very different. I feel confident the actual CD volume was probably normalized on release. ...
501 Views
0 replies
0 likes
PlanPremiumCountry TurkeyDevice(Xperia M4 Aqua)Operating System(Android M, 6.0) My Question or Issueas i stated in the title the search bar in playlists is gone. I cant search for a specific song in my playlists for 2 weeks now. I dont know what caus...
Plan Premium Country Turkey Device (Xperia M4 Aqua) Operating System (Android M, 6.0) My Question or Issue as i stated in the title the search bar in playlists is gone. I cant ...
Casual Listener
3918 Views
2 replies
0 likes
