Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Running premium on an LG G6, after the update on the 8th Ive lost literally all function on the Android app. Cant even get settings menu to load. Uninstalled, deleted any remaining folders per the giude here and tried fresh install... Nothing. Not a ...
Running premium on an LG G6, after the update on the 8th Ive lost literally all function on the Android app. Cant even get settings menu to load. Uninstalled, deleted any remaini...
Regular
771 Views
3 replies
0 likes
What happend to the search/filter function to search for songs within a playlist you already follow/made? this idea: https://community.spotify.com/t5/Implemented-Ideas/Mobile-App-Sort-and-Search/idi-p/34441 There is still a search function build in, ...
What happend to the search/filter function to search for songs within a playlist you already follow/made? this idea: https://community.spotify.com/t5/Implemented-Ideas/Mobile-Ap...
Music Fan
496 Views
1 replies
1 likes
PlanPremiumCountry IsraelDeviceXiaomi Redmi note 4 My Question or Issue Im trying to listen to a couple of israeli podcasts. Its working i my web player (Google Chrome, Windows 10) but bot on my cell app. In the app i can download it but not play it,...
Plan Premium Country Israel Device Xiaomi Redmi note 4 My Question or Issue Im trying to listen to a couple of israeli podcasts. Its working i my web player (Google Chrome,...
284 Views
0 replies
0 likes
I don't have access to a desktop or laptop atm and am using an Android based mobile. I have a folder (the one labeled 2018) I'd like to delete for now. I may or may not have a replacement laptop in a week or so, which means I can do whatever I need. ...
I don't have access to a desktop or laptop atm and am using an Android based mobile. I have a folder (the one labeled 2018) I'd like to delete for now. I may or may not have a replacemen...
Music Fan
317 Views
1 replies
0 likes
PlanPremiumDeviceOneplus 5Operating SystemAndroid Oreo My Question or Issue Spotify is working properly but it's not loading any album or artist cover. I already tried deleting data,cache reinstalling the app but the issue keeps returning.
Plan Premium Device Oneplus 5 Operating System Android Oreo My Question or Issue Spotify is working properly but it's not loading any album or artist cover. I already tri...
Regular
12759 Views
10 replies
3 likes
Hey everyone, I just noticed an odd notification start popping up on my phone and I'm not sure why it's there. At random times throughout the day, regardless of what applications are open, I'll get a notificaiton that says "Connecting to Spotify", as...
Hey everyone, I just noticed an odd notification start popping up on my phone and I'm not sure why it's there. At random times throughout the day, regardless of what applications are o...
Casual Listener
32700 Views
23 replies
95 likes
On android, some songs it won't work when I click the heart. It mostly works but some songs just won't add. Underdog Raps by Kyle Massey was one I remember trying to add and it wouldn't let me. If it's just the song, please let me know.Edit: Okay so ...
On android, some songs it won't work when I click the heart. It mostly works but some songs just won't add. Underdog Raps by Kyle Massey was one I remember trying to add and it wouldn't let me. If it...
681 Views
0 replies
0 likes
PlanPremiumCountry AustraliaDeviceHTCOperating SystemLatest Android as of November 2018 My Question or IssueI think this feature has been changed. I'd like to know how to change it back. When I search for a song or artist, then go to the 'see all son...
Plan Premium Country Australia Device HTC Operating System Latest Android as of November 2018 My Question or Issue I think this feature has been changed. I'd like to kn...
Casual Listener
1221 Views
1 replies
4 likes
PlanPremiumCountryUSADeviceOnePlus 6TOperating SystemAndroid 9 My Question or Issue Whenever I try to navigate into an album, playlist, or menu, it simply shows a dark background with the green loading circle which spins indefinitely. I have to go ba...
Plan Premium Country USA Device OnePlus 6T Operating System Android 9 My Question or Issue Whenever I try to navigate into an album, playlist, or menu, it simply shows a dark b...
327 Views
0 replies
1 likes
PlanPremiumCountry USDeviceSamsung Galaxy 8Operating SystemAndroid Oreo My Question or Issue I have gotten an interstitial ad even though I pay for premium service.
Plan Premium Country US Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue I have gotten an interstitial ad even though I pay for premium service....
Spotify Legend
569 Views
1 replies
0 likes
My Question or Issue I'm having trouble adding songs and albums to my library, i can't do it for some reason, they don't add to the library..
My Question or Issue I'm having trouble adding songs and albums to my library, i can't do it for some reason, they don't add to the library..
457 Views
0 replies
1 likes
PlanPremiumCountry BrazilDeviceXiaomi Mi A2 LiteOperating SystemAndroid One (8.1) My Issue The device that I'm having problems on has a 19:9 aspect ratio. The app has a big gap in the bottom, between the end of the app and the start of the buttons. S...
Plan Premium Country Brazil Device Xiaomi Mi A2 Lite Operating System Android One (8.1) My Issue The device that I'm having problems on has a 19:9 aspect ratio. The app h...
Composer
1270 Views
1 replies
0 likes
PlanPremiumCountry USADeviceGoogle Pixel 1 and 3Operating SystemAndroid My Question or Issue Everytime I am driving in my car listening to spotify, I don't receive phone calls. I will get 1 second pauses in music and then it will resume. There is no ...
Plan Premium Country USA Device Google Pixel 1 and 3 Operating System Android My Question or Issue Everytime I am driving in my car listening to spotify, I don't receive ...
Spotify Legend
2641 Views
3 replies
1 likes
PlanPremium Country Ireland Operating SystemAndroid 8.1 My Question or IssueI have my music downloaded and have premium when I am playing music on my phone it works perfectly no problem. but when I use it on my other device android 8.1 the music is d...
Plan Premium Country Ireland Operating System Android 8.1 My Question or Issue I have my music downloaded and have premium when I am playing music o...
256 Views
0 replies
0 likes
PlanPremiumCountry italyDevicehuaweyOperating Systemandroid My Question or Issueno track and album information when i stream spotify via bluethooth with my android (huawey p10 lite). i should switch off and switch on my multimedia audio in the settin...
Plan Premium Country italy Device huawey Operating System android My Question or Issue no track and album information when i stream spotify via bluethooth with my android (huaw...
234 Views
0 replies
0 likes
PlanPremiunCountryUnited StatesDeviceAT&T Samsung Galaxy S9 PlusOperating SystemAndroid Oreo My Question or IssueI just purchased a MicroSD card for my phone to expand my storage and capacity so I could store more music, photos, videos, etc. I had se...
Plan Premiun Country United States Device AT&T Samsung Galaxy S9 Plus Operating System Android Oreo My Question or Issue I just purchased a MicroSD card for my phone to expand my...
Composer
440 Views
1 replies
1 likes
PlanPremiumCountry ItalyDeviceWiko sunnyOperating SystemAndroid Can I dowload Just a single track and not the entire album?
Plan Premium Country Italy Device Wiko sunny Operating System Android Can I dowload Just a single track and not the entire album?
Composer
2725 Views
3 replies
0 likes
Hello, I'm having a problem I can't find a single fix for. I had roommate who thought they could decide what I had on my phone and kept deleting my spotify. Now that's all over with but I can't retrieve my saved music or playlists, I've tried resetti...
Hello, I'm having a problem I can't find a single fix for. I had roommate who thought they could decide what I had on my phone and kept deleting my spotify. Now that's all over with but I can't retri...
250 Views
0 replies
0 likes
When sharing a song by SMS to friends etc, its just a garbled link that does nothing. I've uninstalled app and re-installed, no difference. Friends are same (primarily Android). I have an S9, what is going on? This is irrtating as heck as we're alway...
When sharing a song by SMS to friends etc, its just a garbled link that does nothing. I've uninstalled app and re-installed, no difference. Friends are same (primarily Android). I have an S9, what is...
311 Views
0 replies
0 likes
None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountry USAOperating systemAndroid My Question or Issue I want to listen to an artist. I search them up and go to the son...
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Operating system Android My Quest...
Composer
459 Views
1 replies
1 likes
