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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5266 Views

0 replies

6 likes

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Superuser Contribution Songs skipping and random songs playing

The songs I play skip randomly and songs that I'm not interested in are interupting my choice of tracks constantly and randomly. Could I have been hacked into? I don't recognize most of the recent activity listed on my homepage and I can't remember t...

Newbie

The songs I play skip randomly and songs that I'm not interested in are interupting my choice of tracks constantly and randomly.  Could I have been hacked into? I don't recognize most of the re...

Guido

Spotify Legend

311 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution 'Share' function does not include Instagram Stories

PlanPremium CountryUS DeviceGoogle Pixel 2 Operating SystemAndroid 9 Pie My Question or IssueThe option to share to Instagram Stories is not available. I am able to share Instagram Direct and to other apps on my phone that support the feature.I have ...

Casual Listener

Plan Premium   Country US   Device Google Pixel 2   Operating System Android 9 Pie   My Question or Issue The option to share to Instagram Stories is not available. I...

Jemi

Spotify Legend

779 Views

3 replies

0 likes

Instagram
Stories
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  • 3 replies
  • 0 likes

Superuser Contribution Retrospectiva 2018 não funciona

Premium Brasil Asus Live e PC Android e Windows Gente, alguém me ajuda a resolver esse problema, tenho o premium e não consigo acessar o Wrapped 2018

Newbie

  Premium    Brasil   Asus Live e PC   Android e Windows    Gente, alguém me ajuda a resolver esse problema, tenho o premium e não consigo acessar o Wrappe...

Guido

Spotify Legend

1984 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Search in playlist gone

PlanPremiumCountryUnited States DeviceSamsung Galacy S9+Operating SystemAndroid My Question or Issue So, it used to be so easy to search within my playlist. I would just have to scroll up and the search bar would automatically appear. Now, I have to ...

Visitor

Plan Premium Country United States   Device Samsung Galacy S9+ Operating System Android   My Question or Issue   So, it used to be so easy to search within my playlist. I w...

Guido

Spotify Legend

372 Views

1 replies

2 likes

  • 372 Views
  • 1 replies
  • 2 likes

Solved!!Superuser Contribution can't see playlist cover art

DeviceLenovo Vibe K5 NoteOperating SystemAndroid 6.0 My Question or IssueI've made a playlist on my pc and changed it's cover art. For some reason the artwork doesn't show up on my android device, and on my other account the playlist can't even be se...

Newbie

Device Lenovo Vibe K5 Note Operating System Android 6.0   My Question or Issue I've made a playlist on my pc and changed it's cover art. For some reason the artwork doesn't show up on my a...

Guido

Spotify Legend

1015 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Issue with settings page and music

PlanPremium for familyCountry PortugalDeviceXiaomi Redmi Note 4Operating SystemMIUI Global 10.1 Android 7.0 My IssueWhen I go to the settings I can't see anything and when I'm listening to music it stops randomly and there's no error message.Version ...

Newbie

Plan Premium for family Country  Portugal Device Xiaomi Redmi Note 4 Operating System MIUI Global 10.1 Android 7.0   My Issue When I go to the settings I can't see anything and wh...

272 Views

0 replies

0 likes

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Superuser Contribution Real issue! Music streaming no output audio

PlanPremiumCountry AustraliaDeviceSony Xperia xz premiumOperating SystemAndroid 8.0.0 Issue So be playing music and bam randomly music stops. Look at my phone and then see it's still playing in the app click pause and press play again then issue goes...

Casual Listener

  Plan Premium Country  Australia Device Sony Xperia xz premium Operating System Android 8.0.0   Issue  So be playing music and bam randomly music stops. Look at my pho...

Jemi

Spotify Legend

600 Views

3 replies

0 likes

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Frustration at Spotify removing search within playlist, & their response to "vote" to put it back.

Premium, Note 8, Android stock. It's absolutely mindless Spotify has removed the search within playlist feature via the scroll up, whereas you now have to hit the 3 dots. It's one of the most frequently submitted topics on this board. That should be ...

Newbie

Premium, Note 8, Android stock.   It's absolutely mindless Spotify has removed the search within playlist feature via the scroll up, whereas you now have to hit the 3 dots.    It's...

379 Views

0 replies

1 likes

  • 379 Views
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No Audio Scrubbing In Android

Hi - I've just moved from iOS to Android and a very important and safe feature seems to be missing...audio scrubbing. I usually use Spotify in my car commuting to work. In iOS, audio scrubbing was both available on the lock screen and through my car'...

Newbie

Hi - I've just moved from iOS to Android and a very important and safe feature seems to be missing...audio scrubbing.    I usually use Spotify in my car commuting to work. In iOS, audio s...

850 Views

0 replies

2 likes

scrubbing
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Why is my playlist not on shuffle?

PlanFreeCountry USDeviceSamsung J7Operating SystemAndroidIssue Every playlist on Spotify is on shuffle, even the playlist that I play everyday called My Favorites, but today (Dec. 16) My Favorites playlist is no longer on shuffle. I tried everything ...

Casual Listener

Plan Free Country  US Device Samsung J7 Operating System Android Issue  Every playlist on Spotify is on shuffle, even the playlist that I play everyday called My Favorites, but tod...

AdrianSalgado1

Regular

1166 Views

7 replies

0 likes

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No data = no UI

Galaxy s9, Spotify premium, android auto I drive through some dead spots pretty regularly. Was never an issue until one of the latest Spotify updates, where if I don't have data, Spotify displays no connection and removes all other UI elements. I'm u...

Regular

Galaxy s9, Spotify premium, android auto   I drive through some dead spots pretty regularly. Was never an issue until one of the latest Spotify updates, where if I don't have data, Spotify dis...

390 Views

0 replies

1 likes

  • 390 Views
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  • 1 likes

Why can't I download and play an album I own on Android?

I own this album: https://open.spotify.com/album/5XPaU8w8i5wLRifzZtN3jP This album is in the Spotify database and is unavailable to play, presumably because of licening issues. Every time I try to add my legal, locally stored version of this album to...

Casual Listener

I own this album: https://open.spotify.com/album/5XPaU8w8i5wLRifzZtN3jP   This album is in the Spotify database and is unavailable to play, presumably because of licening issues.   ...

rat_whiskers

Casual Listener

545 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Wrapped 2018 doesn't work and it is so annoyingggg

PlanFree/PremiumCountryArgentina My Question or Issue I have tried in my mobile and my tablet but in the mobile it just appears a black screen that says 1/10 and i can't do anything. In the tablet, it is the lila screen with Also nothing. In dont kno...

Casual Listener

Plan Free/Premium Country Argentina    My Question or Issue  I have tried in my mobile and my tablet but in the mobile it just appears a black screen that says 1/10 and i can't d...

ciza_cz

Casual Listener

7691 Views

11 replies

17 likes

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  • 11 replies
  • 17 likes

I can't reinstall Spotify

PremiumFranceWindows 8I have uninstall Spotify because it doesn't work correctly but now i can't réinstall it, when i'm running the SpotifySetup.exe nothing is happening. Someone can help me ?

Newbie

  Premium France Windows 8 I have uninstall Spotify because it doesn't work correctly but now i can't réinstall it, when i'm running the SpotifySetup.exe nothing is happening. Someone can he...

Jᴀᴄᴋ

Roadie

480 Views

1 replies

0 likes

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Gig Goer

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340 Views

0 replies

0 likes

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Superuser Contribution Instgram Story not available

PlanPremiumCountryGreeceDeviceSamsung Galaxy A5 2017Operating SystemAndroid 8 My Question or IssueIts been quite some time since you added the "share to instagram story" option and i still dont have it.. even my friends who use older worse phones hav...

Casual Listener

Plan Premium Country Greece Device Samsung Galaxy A5 2017 Operating System Android 8   My Question or Issue Its been quite some time since you added the "share to instagram story" opti...

Misogiharae

Casual Listener

610 Views

4 replies

0 likes

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album view, back to top/sort by

PlanPremiumCountry AustriaDevice(Samsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue There are two serious bugs on the Android App. First: when looking at all the albums within an Artist, the app ALWAYS jumps Back to top.Example: Iron M...

Newbie

Plan Premium Country  Austria Device (Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue   There are two serious bugs on the Android App.   Fi...

469 Views

0 replies

0 likes

album
Album view
Back
back to top
to
top
  • 469 Views
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Download quality keeps setting itself to Normal

PlanPremiumCountryUnited States DevicePixel 2 XLOperating SystemAndroid 9 (Pie) My Question or Issue I keep setting my download quality to very high, however every time I check the settings page, it has reverted to Normal. This has now happened multi...

Newbie

Plan Premium Country United States  Device Pixel 2 XL Operating System Android 9 (Pie)    My Question or Issue  I keep setting my download quality to very high, however ...

520 Views

0 replies

0 likes

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Superuser Contribution How do I remove a recently played playlist?

Lately, I've wanted to remove some playlists from my recently played and when I click on them and press the three dots, the remove option isn't there anymore. Maybe it was an update change, however, I thought it wouldn't be removed or something. So, ...

Casual Listener

Lately, I've wanted to remove some playlists from my recently played and when I click on them and press the three dots, the remove option isn't there anymore. Maybe it was an update change, however, ...

Monnie64

Casual Listener

944 Views

2 replies

0 likes

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Stop spotify app from closing

PlanPremiumCountry DeviceAndroid head unit for car Operating SystemAndroid 7.1 My Question or Issuewhen I leave the Spotify app and go to home screen on the head unit it’s plays in the background for a few seconds then stops how do I fix this ?

Newbie

Plan Premium Country   Device Android head unit for car  Operating System Android 7.1   My Question or Issue when I leave the Spotify app and go to home screen on the head un...

506 Views

0 replies

2 likes

  • 506 Views
  • 0 replies
  • 2 likes