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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

392073 Views

545 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8244 Views

0 replies

7 likes

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Play artist radio using Google assistant

I'm using Spotify family premium in a Google speaker. When I ask for an artist radio, or 'music like [artist name]' Spotify will play the artist radio mix or the 'This is [artist name]' playlist. This results in only songs by the artist. Is it possib...

Newbie

I'm using Spotify family premium in a Google speaker. When I ask for an artist radio, or 'music like [artist name]' Spotify will play the artist radio mix or the 'This is [artist name]' playlist. Thi...

643 Views

0 replies

4 likes

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Artist text bugged

PlanPremiumCountry DeviceOnePlus 6 OxygenOS 9.0.3 Operating SystemOxygenOS 9.0.3 My Question or Issue Since my Spotify app updated to 8.4.89.515, I have noticed that a lot of the text when looking at an artist's page appears to be written over eachot...

Casual Listener

Plan Premium Country   Device OnePlus 6 OxygenOS 9.0.3   Operating System OxygenOS 9.0.3   My Question or Issue  Since my Spotify app updated to 8.4.89.515, I have noti...

Brunelicia

Community Legend

445 Views

1 replies

0 likes

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Android Auto Unable to Browse albums on Spotify

PlanPremiumCountry USDeviceSamsung Galaxy Note 9Operating SystemAndroid OreoMy Question or IssueAndroid auto is unable to browse albums on spotify. This issue has been going along for quite a while. There were several updates which did not address th...

Casual Listener

Plan Premium Country  US Device Samsung Galaxy Note 9 Operating System Android Oreo My Question or Issue Android auto is unable to browse albums on spotify. This issue has been going al...

500 Views

0 replies

3 likes

  • 500 Views
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  • 3 likes

Home page keeps showing the same song

For the last couple months the same "more like this song" has been on my home screen despite me not having listened to the song or the band more than maybe a single day way back. I'm wondering if there's a way to refresh the page or block the artist ...

Casual Listener

For the last couple months the same "more like this song" has been on my home screen despite me not having listened to the song or the band more than maybe a single day way back. I'm wondering if the...

BorealSunrise

Casual Listener

398 Views

2 replies

0 likes

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  • 2 replies
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Pop-up menu not loading on spotty connection

PlanPremiumCountryAustralia Device(Samsung Galaxy Note 4)Operating System(Android (Touchwiz) 6.0.1)My Question or IssueHow come the pop-up menu has to load every time there's an internet connection? Why is it quicker for me to turn my internet off so...

Casual Listener

Plan Premium Country Australia  Device (Samsung Galaxy Note 4) Operating System (Android (Touchwiz) 6.0.1) My Question or Issue How come the pop-up menu has to load every time there's a...

303 Views

0 replies

0 likes

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Offline mode on. Get thrown out. Can’t log back in. Try workaround. Lose all downloads.

@Community Managers This issue has been raised before, but it seems the threads aren’t monitored as nothing was ever done about it. See, it was marked as solved here https://community.spotify.com/t5/Accounts/can-t-log-in-because-it-says-i-m-offline/t...

Casual Listener

@Community Managers   This issue has been raised before, but it seems the threads aren’t monitored as nothing was ever done about it.  See, it was marked as solved here https://community....

tcorbin594

Casual Listener

642 Views

1 replies

0 likes

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  • 1 replies
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Browse playlist when video is playing

How can I browse my playlist (queue) when a video is playing? When a video is playing, I have a "share" icon in the top right corner (where the three dots usually are) and cannot see the play queue icon anywhere. I have tried disabling videos to get ...

Casual Listener

How can I browse my playlist (queue) when a video is playing? When a video is playing, I have a "share" icon in the top right corner (where the three dots usually are) and cannot see the play queue i...

376 Views

0 replies

0 likes

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[Mobile] Remove the Shuffle / Play Button

Country FranceDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue https://community.spotify.com/t5/Android/daily-mixes-showing-up-with-only-shuffle-play/td-p/4652319 Please help us !!

Casual Listener

Country  France Device Samsung Galaxy S7 Operating System Android    My Question or Issue  https://community.spotify.com/t5/Android/daily-mixes-showing-up-with-only-shuffl...

341 Views

0 replies

0 likes

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Discord/Spotify Activity

PlanPremiumCountry New ZealandDevice(Samsung Galaxy 8+)Operating System(Android) My Question or Issue I cant seem to get my activity to show up on discord while playing music on my phone. It shows whats playing only when I have discord opened on my c...

Newbie

Plan Premium Country  New Zealand Device (Samsung Galaxy 8+) Operating System (Android)   My Question or Issue  I cant seem to get my activity to show up on discord while pla...

603 Views

0 replies

0 likes

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Spotify plays music after call ( Galaxy Watch )

PlanFamilyCountry BelgiumDeviceGalaxy watchOperating SystemTizen 4.0.0.1VersionR800XXU1BRK3 My Question or IssueWhenever I use spotify on my watch and close the app completely it still plays my music after a call! So this happens when the app is comp...

Newbie

Plan Family Country  Belgium Device Galaxy watch Operating System Tizen 4.0.0.1 Version R800XXU1BRK3   My Question or Issue Whenever I use spotify on my watch and close the app ...

434 Views

0 replies

2 likes

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App closing down when creating Libary

PlanPremiumCountry EnglandDeviceSamsung Galaxy 9 My Question or IssueI've used Spotify before and overall I loved it but now I've come back and decided to have a new account so now I'm saving albums to my library. But every time I hold down on and al...

Casual Listener

Plan Premium Country  England Device Samsung Galaxy 9   My Question or Issue I've used Spotify before and overall I loved it but now I've come back and decided to have a new account...

290 Views

0 replies

0 likes

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I have to open the spotify app to start music after just pausing mid-song.

I have a Moto C Plus running Android 7.0. Ive also got premium.And as I mentioned if i pause a song when Im on say snapchat or if Im in the lock-screen or just anywhere where Im not in the app itself if i then pause the song it'll act like I turned o...

Newbie

I have a Moto C Plus running Android 7.0. Ive also got premium. And as I mentioned if i pause a song when Im on say snapchat or if Im in the lock-screen or just anywhere where Im not in the app itse...

411 Views

0 replies

0 likes

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Seeing discography

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremiumCountry Brazil Device(Samsung Galaxy 7)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Anyo...

Newbie

None of the below information is required. However, the more you provide the easier it will be for us to try and help.  Plan Premium Country  Brazil  Device (Samsung Galaxy 7) O...

PGe-Spot

Casual Listener

739 Views

2 replies

2 likes

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Android TV app play button remote not working to resume

I Use on my shield android tv the spotify app, but since a few weeks with the last update i cannot use the play button on my remote to resumé playing the last playlist. This has always worked and was a Nice feature. And if i am playing music on my So...

Newbie

I Use on my shield android tv the spotify app, but since a few weeks with the last update i cannot use the play button on my remote to resumé playing the last playlist.  This has always worked ...

539 Views

0 replies

0 likes

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Problems with my downloads

PlanPremiumCountry GuatemalaDeviceSamsung Galaxy J7 PrimeOperating SystemAndroid Oreo My Question or Issue When I first paid for Spotify Premium, I downloaded all of my songs into an SD Card. This week, everytime I opened Spotify, my downloaded songs...

Newbie

Plan Premium Country  Guatemala Device Samsung Galaxy J7 Prime Operating System Android Oreo   My Question or Issue  When I first paid for Spotify Premium, I downloaded ...

dgs2-q_s9hk3h

Newbie

332 Views

1 replies

0 likes

  • 332 Views
  • 1 replies
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There's no search bar in my playlist and the option to sort my songs

PlanPremiumCountry BrazilDeviceMoto X4Operating SystemAndroid Pie My Question or Issue Suddenly the search bar in my playlist and the option to sort my playlist disappeared. Before I could just scroll up and I'd find the option to search for a song a...

Newbie

Plan Premium Country  Brazil Device Moto X4 Operating System Android Pie   My Question or Issue   Suddenly the search bar in my playlist and the option to sort my playlist&n...

341 Views

0 replies

0 likes

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How do I delete my hackers horrible taste in music?

My account was hacked recently, I luckily recovered it full no problem. My problem is the hackers taste in music is polar opposite of what I like. I can delete some of the songs and artists, but not all...IT WILL NOT GO AWAY!! Please tell me there is...

Newbie

My account was hacked recently, I luckily recovered it full no problem. My problem is the hackers taste in music is polar opposite of what I like. I can delete some of the songs and artists, but not ...

Jose_M

Spotify Star

825 Views

1 replies

1 likes

delete music
Different Language
Discovery Weekly
genre preferences
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No option to turn off shuffle play on Android player.

PlanFreeCountry USDeviceSamsung galaxy S8Operating SystemAndroid Oreo My Question or IssueWhile I am playing songs on my spotify android if I play any playlist like daily mix 1, all the songs are automatically played in shuffle but I cannot find the ...

Visitor

Plan Free Country  US Device Samsung galaxy S8 Operating System Android Oreo   My Question or Issue While I am playing songs on my spotify android if I play any playlist like...

user-removed

Not applicable

3356 Views

2 replies

0 likes

Shuffle play hutton free
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Horrible layout ROLLED BACK? (It seems to be)

PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) My Question or IssueThe Android app on my device is still at 8.4.89.515. HOWEVER, the major problems that appeared over the last few days (horizontal scrolling, missing...

Music Fan

Plan Premium Country USA  Device Sony Xperia XZ Premium Operating System Android 9 (Pie)   My Question or Issue The Android app on my device is still at 8.4.89.515.   HOWEV...

428 Views

0 replies

1 likes

complaint update
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  • 1 likes