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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5370 Views

0 replies

6 likes

  • 5370 Views
  • 0 replies
  • 6 likes

Favourites Playlist dissapeared after becoming Premium member

I used to listen all day my favorites playlist on free mode, all songs that I selected with the heart were in that Playlist. Unfortunately after going premium that Playlist dissapeared and it is not good because that's where I have all music that I a...

Newbie

I used to listen all day my favorites  playlist on free mode, all songs that I selected with the heart were in that Playlist. Unfortunately after going premium that Playlist dissapeared and it i...

Littlelionboy_2

Newbie

338 Views

1 replies

0 likes

Premium without favorites playlist
  • 338 Views
  • 1 replies
  • 0 likes

Just got galaxy gear in the UAE but cant find spotify on the galaxy apps page

PlanPremium Country USA (But currently based in the UAE) DeviceGalaxy Watch Operating SystemAndroid My Question or Issue So I just got the galaxy gear and hoped to use Spotify directly on my galaxy watch while I'm at the gym or working. I can't find ...

Newbie

Plan Premium   Country  USA (But currently based in the UAE)   Device Galaxy Watch   Operating System Android   My Question or Issue   So I just got the ga...

704 Views

0 replies

3 likes

  • 704 Views
  • 0 replies
  • 3 likes

Filtering and Searching Playlists

PlanPremiumCountryUS DeviceSamsung Galaxy 9Operating SystemAndroid Oreo 8.0.0 My Question or Issue Why has the filtering and search playlists gone in to the 3 dot menu? Usually, there's a button you can press to filter or if you scroll all the way to...

Casual Listener

Plan Premium Country US  Device Samsung Galaxy 9 Operating System Android Oreo 8.0.0   My Question or Issue   Why has the filtering and search playlists gone in to the ...

AeroZ

Composer

533 Views

1 replies

4 likes

  • 533 Views
  • 1 replies
  • 4 likes

Pioneer mvh-x580dab Spotify not working

PlanPremiumCountry United KingdomDeviceSony Xperia z3Operating SystemAndroid 6.0.1 My Question or IssueHello, I have an issue with my head unit and Spotify. I've read everywhere and can't find a solution to my problem . The head unit I have in my car...

Newbie

Plan Premium Country  United Kingdom Device Sony Xperia z3 Operating System Android 6.0.1   My Question or Issue Hello, I have an issue with my head unit and Spotify. I've read ev...

00schneider

Newbie

2166 Views

1 replies

7 likes

  • 2166 Views
  • 1 replies
  • 7 likes

Displays wrong song title and image after dislike/skip

PlanFreeCountryGermany DeviceSamsung Galaxy S7 EdgeOperating System My Question or Issue If I dislike or skip a song from my personal mixes the song title and cover image remains on the skipped song.

Newbie

Plan Free Country Germany   Device Samsung Galaxy S7 Edge Operating System     My Question or Issue  If I dislike or skip a song from my personal mixes the song title a...

226 Views

0 replies

0 likes

  • 226 Views
  • 0 replies
  • 0 likes

Superuser Contribution When offline, I can't access the three dot menu. It says 'Go online to see menu'.

PlanPremiumCountryPhilippines DeviceHuawei P10Operating SystemAndroid Oreo My Question or Issue When offline, I can't access the three dot menu. It says 'Go online to see menu'. Because of this, I can't remove songs or add songs to queue when offline...

Newbie

Plan Premium Country Philippines   Device Huawei P10 Operating System Android Oreo   My Question or Issue  When offline, I can't access the three dot menu. It says 'Go ...

Katerina

Spotify Legend

506 Views

1 replies

1 likes

  • 506 Views
  • 1 replies
  • 1 likes

Android Spotify beta

Android Spotify beta new linkPlanPremium 

Newbie

Android Spotify beta new link Plan Premium  

MattSuda

Spotify Star

2812 Views

1 replies

0 likes

  • 2812 Views
  • 1 replies
  • 0 likes

Shuffle of playlists not working

PlanPremiumCountry Unites StatesDeviceSamsung Note8Operating System Android Oreo My Question or issueI keep having this issue where my playlist that I have that has over 4,000 songs won't shuffle. it'll choose a number of songs from the first 25 to 3...

Newbie

Plan Premium Country  Unites States Device Samsung Note8 Operating System  Android Oreo   My Question or issue I keep having this issue where my playlist that I have tha...

Mantisentil

Community Legend

427 Views

1 replies

1 likes

shuffle
  • 427 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcasts

PlanPremiumCountry New Zealand My Question or IssueSince the last update I am no longer able to access downloaded podcasts without being online which completely defeats the purpose of downloading them. Also the podcasts do not delete when I choose to...

Casual Listener

Plan Premium Country  New Zealand   My Question or Issue Since the last update I am no longer able to access downloaded podcasts without being online which completely defeats the purp...

Peter

Spotify Legend

645 Views

3 replies

0 likes

  • 645 Views
  • 3 replies
  • 0 likes

Local music on SD card lost after mobile restart

PlanPremiumCountry MexicoDeviceHuawei mate 20 liteOperating SystemAndroid Oreo My Question or Issue I use SD card as local storage for the music. Every time I restart the phone, automatically the setting for Spotify will set back to internal storage,...

Newbie

Plan Premium Country  Mexico Device Huawei mate 20 lite Operating System Android Oreo   My Question or Issue   I use SD card as local storage for the music. Every time ...

508 Views

0 replies

1 likes

SD local music lost
  • 508 Views
  • 0 replies
  • 1 likes

Search/sort bar in the top of the playlist screen

PlanPremiumCountryBrazilDeviceSamsung Galaxy 8Operating SystemAndroid 8 My Question or Issue I'm really upset about this last update, since the search/sort music bar of my playlists screen is gone.Why?????? Tell me.....WHY????It was so easy to use th...

Newbie

Plan Premium Country Brazil Device Samsung Galaxy 8 Operating System Android 8   My Question or Issue   I'm really upset about this last update, since the search/sort music bar o...

Motherofgoats

Newbie

346 Views

1 replies

2 likes

  • 346 Views
  • 1 replies
  • 2 likes

Spotify Offline Playlist on Google wear?

For quite some time I've been looking for a smartwatch that supports Offline Playlists of Spotify. I'd love to go running while listening to music without having to take along my mobile. Now, I heard that the new Samsung Galaxy supports this, but Goo...

Newbie

For quite some time I've been looking for a smartwatch that supports Offline Playlists of Spotify.   I'd love to go running while listening to music without having to take along my mobile.&nbs...

919 Views

0 replies

2 likes

fossil
Google os
smartwatch
  • 919 Views
  • 0 replies
  • 2 likes

Superuser Contribution Bass Sounds Terrible

i have an iphone 8 with spotify premium and my songs with a louder or more prominent bass sound really bad every time a bass goes off. it sounds completely fine for others and the songs sound perfect on youtube, so it’s not my headphones. please some...

Casual Listener

i have an iphone 8 with spotify premium and my songs with a louder or more prominent bass sound really bad every time a bass goes off. it sounds completely fine for others and the songs sound perfect...

Jemi

Spotify Legend

1955 Views

1 replies

1 likes

  • 1955 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Liking a song gone, so is the list of favorites

None of the below information is required. However, the more you provide, the easier it will be for us to try and help.PlanPremiumCountry Reside in the USA, visiting Spain right nowDevicesGoogle Plex 3 and Microsoft Surface Pro 5Operating SystemAndro...

Newbie

None of the below information is required. However, the more you provide, the easier it will be for us to try and help. Plan Premium Country  Reside in the USA, visiting Spain right now Dev...

Katerina

Spotify Legend

349 Views

1 replies

1 likes

  • 349 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution App doesn't work at all

PlanPremiumCountryRomaniaDeviceSony xperia xa 2Operating SystemAndroid Oreo It all started last evening, the app stopped working mid-playlist and since then I haven't been able to get it to function properly. When I open it, all I can see is a black ...

Newbie

Plan Premium Country Romania Device Sony xperia xa 2 Operating System Android Oreo   It all started last evening, the app stopped working mid-playlist and since then I haven't been...

Jemi

Spotify Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Regional restrictions?

Does Deadmau5 ban HongKong?It was fine last week and now some of the music especially the music I like and add to the playlist are lockup whether is old/new .

Casual Listener

Does Deadmau5 ban HongKong?It was fine last week and now some of the music especially the music I like and add to the playlist are lockup whether is old/new .  

Jemi

Spotify Legend

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Developer warning for package "com.spotify.music" Failed to post notification on channel "null"

PlanPremiumCountrySingapore DeviceiBasso DX200 (Android based portable music player)Operating SystemAndroid 8.1.0 (Oreo)Spotify Version 8.4.82.664 My Question or IssueWhen downloading songs for "Offline" use, repeated error message displayed on the b...

Casual Listener

Plan Premium Country Singapore  Device iBasso DX200 (Android based portable music player) Operating System Android 8.1.0 (Oreo) Spotify Version 8.4.82.664   My Question or Issue ...

chungjun

Casual Listener

4764 Views

4 replies

6 likes

  • 4764 Views
  • 4 replies
  • 6 likes

Superuser Contribution I can see a song that I'm looking for but i can't listen it...

I realized that when my friend told me to check out one song. I searched for it and i didn't find it. Then i looked for it on Google and i found a link to that song on Spotify. I saw that song in album i looked in before... The title of song was grey...

Newbie

I realized that when my friend told me to check out one song. I searched for it and i didn't find it. Then i looked for it on Google and i found a link to that song on Spotify. I saw that song in alb...

Jemi

Spotify Legend

299 Views

1 replies

0 likes

  • 299 Views
  • 1 replies
  • 0 likes

Superuser Contribution Real issue! Music streaming no output audio

PlanPremiumCountry AustraliaDeviceSony Xperia xz premiumOperating SystemAndroid 8.0.0 Issue So be playing music and bam randomly music stops. Look at my phone and then see it's still playing in the app click pause and press play again then issue goes...

Casual Listener

  Plan Premium Country  Australia Device Sony Xperia xz premium Operating System Android 8.0.0   Issue  So be playing music and bam randomly music stops. Look at my pho...

Jemi

Spotify Legend

601 Views

3 replies

0 likes

  • 601 Views
  • 3 replies
  • 0 likes

Müzikler inmiyor

PlanPremiumÜlkeTürkiyecihaz(Xiaomi mi5)Çalış sistemiAndroid 8.0 Premium kullanıcısıyımSon güncellemeyi yaptıktan sonra program kitaplığa eklediğim müzikleri indirmemeye başladı.Kitaplığımdaki bir çok müzik şuan yüklü değil sorunumun bir an önce düzel...

Casual Listener

Plan Premium Ülke Türkiye cihaz (Xiaomi mi5) Çalış sistemi Android 8.0     Premium kullanıcısıyım Son güncellemeyi yaptıktan sonra program kitaplığa eklediğim müzikleri indirmeme...

CihanKasay

Newbie

27926 Views

4 replies

5 likes

  • 27926 Views
  • 4 replies
  • 5 likes