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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850202 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850202 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16773 Views
  • 3 replies
  • 0 likes
  • 16773 Views
  • 3 replies
  • 0 likes

Solved!! Extreme quality no longer available for streaming--only "Very High"

Plan - PremiumPhone: Verizon Galaxy Note 8OS: Android 8, May 1, 2018 security update Spotify Android player v8.4.55.521 armV7 Under Music Quality > Streaming > there is no longer an option for "Extreme Qualtiy". The options are now Low..Normal..High....

  • Regular
  • Plan - Premium Phone: Verizon Galaxy Note 8 OS: Android 8, May 1, 2018 security update   Spotify Android player v8.4.55.521 armV7   Under Music Quality > Streaming > there is no...
  • Archon810
  • Regular
  • 60466 Views
  • 17 replies
  • 4 likes
  • 60466 Views
  • 17 replies
  • 4 likes

Album Art Andoid

Spotify Premium, Andoid album art has disappeared. Now all I get is this...

  • Regular
  • Spotify Premium,  Andoid album art has disappeared.  Now all I get is this...
  • Smax69
  • Regular
  • 485 Views
  • 9 replies
  • 0 likes
  • 485 Views
  • 9 replies
  • 0 likes

Solved!! Spotify crashes when loading songs with with video loop artwork.

PlanPremiumCountry USADeviceSamsung Galaxy s8Operating System android version 8.0.0 My Question or IssueWhenever a song with a video loop/gif instead of album artwork (such as songs from Migos, Rae Sremmurd's or Tune-Yards new albums) is played the v...

  • Casual Listener
  •   Plan Premium Country  USA Device Samsung Galaxy s8 Operating System  android version 8.0.0   My Question or Issue Whenever a song with a video loop/gif inst...
  • Loxer
  • Spotify Star
  • 1152 Views
  • 1 replies
  • 0 likes
  • 1152 Views
  • 1 replies
  • 0 likes

[Android Wear] Offline Music

PlanPremiumCountry BELGIUM DeviceSamsung A5Operating SystemAndroid My Question or IssueHi there, I have difficulties to undersrand how to get offline music. When online, I have obviously access to my music inside my playlist ... but when offline I on...

  • Casual Listener
  • Plan Premium Country BELGIUM   Device Samsung A5 Operating System Android   My Question or Issue Hi there, I have difficulties to undersrand how to get offline music. When onlin...
  • Cdelecole
  • Casual Listener
  • 688 Views
  • 1 replies
  • 0 likes
  • 688 Views
  • 1 replies
  • 0 likes

Problems with logging on while offline

I think I have found a glitch while logging on to Spotify when it was previously offline.On my mobile phone, I use Spotify in offline mode to save on my mobile data while listening to Spotify in the car. Now the app did log out and I cannot log in ag...

  • Newbie
  • I think I have found a glitch while logging on to Spotify when it was previously offline. On my mobile phone, I use Spotify in offline mode to save on my mobile data while listening to Spotify in th...
  • Loxer
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Solved!! App crashes when I press the search button

Hi there! PlanPremiumCountrySpain DeviceXiaomi Redmi 5aOperating SystemAndroid 7.1.2 MIUI 9.5 My Question or IssueI am a Spotify enthusiastic lover but I am facing a technical issue with my new smartphone: every time I press the search button the app...

  • Casual Listener
  • Hi there!   Plan Premium Country Spain  Device Xiaomi Redmi 5a Operating System Android 7.1.2 MIUI 9.5   My Question or Issue I am a Spotify enthusiastic lover but I am fac...
  • perereman
  • Casual Listener
  • 3474 Views
  • 2 replies
  • 0 likes
  • 3474 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music quality keeps changing!

Hi, I've download a bunch of songs into my android device but there is some songs who start playing with a good bitrate quality and end with a poor quality (I've chosen extremly high quality for download in settings)I've tried redownloading songs but...

  • Newbie
  • Hi,   I've download a bunch of songs into my android device but there is some songs who start playing with a good bitrate quality and end with a poor quality (I've chosen extremly high qu...
  • Majkiboy
  • Regular
  • 6230 Views
  • 8 replies
  • 3 likes
  • 6230 Views
  • 8 replies
  • 3 likes

Solved!! Daily Mix Not Showing in My Library

Greetings..I've been a Spotify Premium member for over 2 years & am currently utilizing Spotify on a LG/smartphone/Android device. As of today I noticed online reading that as of today Spotify's new feature the Daily Mix playlist is available for all...

  • Roadie
  • Greetings..I've been a Spotify Premium member for over 2 years & am currently utilizing Spotify on a LG/smartphone/Android device. As of today I noticed online reading that as of today Spotify's ...
  • jereisluke1980
  • Newbie
  • 94968 Views
  • 32 replies
  • 2 likes
  • 94968 Views
  • 32 replies
  • 2 likes

Solved!! Search doesn't work correctly

PlanPremiumCountry GermanyDevice(Samsung Galaxy A5)Operating System(Android Oreo) My Question or IssueWhen I search for a song, I only get results from my downloaded songs, although Spotify is online and I am connected to WiFi.

  • Newbie
  • Plan Premium Country  Germany Device (Samsung Galaxy A5) Operating System (Android Oreo)   My Question or Issue When I search for a song, I only get results from my downloade...
  • Noah
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some songs have weird distortion only while playing on headphones

PlanPremiumCountry USADeviceGalaxy S7Operating SystemAndroid 8.0.0 My Question or Issue I recently compiled a playlist and saved it to my device. Everything played fine for a while and then I noticed that when I would hook my phone up to headphones o...

  • Newbie
  • Plan P remium Country  USA Device Galaxy S7 Operating System Android 8.0.0   My Question or Issue  I recently compiled a playlist and saved it to my device. Everything p...
  • Alfredo
  • Roadie
  • 2615 Views
  • 2 replies
  • 1 likes
  • 2615 Views
  • 2 replies
  • 1 likes

Superuser Contribution Not playing entire song

PlanPremiumCountryUk DevicePixel 2, Sonos playOperating SystemAndroid 8.1.0 My Question or IssueThis morning regardless of whether playing online or downloaded tracks would not play whole songs. Neither force stop or reinstalling Spotify helped... Ve...

  • Newbie
  • Plan Premium Country Uk   Device Pixel 2, Sonos play Operating System Android 8.1.0   My Question or Issue This morning regardless of whether playing online or downloaded tracks ...
  • Alfredo
  • Roadie
  • 2327 Views
  • 1 replies
  • 0 likes
  • 2327 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not playing on my Google Home Mini(s)

Worked fine up until today. Whenever I ask it to "play music on Spotify". It says "Ok playing music on Spotify" and then nothing happens. It does this on both of my minis. I've rebooted them. Signed out and signed back in on the Home App. Still nothi...

  • Casual Listener
  • Worked fine up until today. Whenever I ask it to "play music on Spotify". It says "Ok playing music on Spotify" and then nothing happens. It does this on both of my minis. I've rebooted them. Signed ...
  • cathfont
  • Casual Listener
  • 213514 Views
  • 66 replies
  • 12 likes
  • 213514 Views
  • 66 replies
  • 12 likes

Sorry, Something Went Wrong. Xperia XZ Premium

PlanPremiumCountry USADeviceXperia XZ Premium dual simOperating SystemAndroid Oreo My Question or Issue The thing always happens I've been in touch with Sony and Spotify to no avail. The app hasn't worked for months and I'm losing all my options. I t...

  • Newbie
  • Plan Premium Country  USA Device Xperia XZ Premium dual sim Operating System Android Oreo   My Question or Issue   The thing always happens I've been in touch with Sony...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

Master volume change after receiving phone call

USAPREMIUM GOOGLE PIXEL 2ANDROID 8.1 When receiving a phone call while music is playing on Spotify, the maximum volume changes (lower). Only way to correct it is by restarting the phone

  • Newbie
  • USA PREMIUM   GOOGLE PIXEL 2 ANDROID 8.1   When receiving a phone call while music is playing on Spotify, the maximum volume changes (lower).  Only way to correct it is by restar...
  • 578 Views
  • 0 replies
  • 0 likes
  • 578 Views
  • 0 replies
  • 0 likes

Artists and such

When I'm listening to a downloaded song, I used to be able to go to artist or album, since I got a new phone them options are not illuminated. Help me

  • Newbie
  • When I'm listening to a downloaded song, I used to be able to go to artist or album, since I got a new phone them options are not illuminated. Help me
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Compartilhar no whats

Ao compartilhar o link de uma música para o whats, quando tentam abrir o link informa que a música não existe. Para todas as músicas que são compartilhadas.PlanPremium (tanto eu quanto para quem estou compartilhando)Country BrasilDeviceSamsungOperati...

  • Newbie
  • Ao compartilhar o link de uma música para o whats, quando tentam abrir o link informa que a música não existe. Para todas as músicas que são compartilhadas. Plan Premium (tanto eu quanto para quem ...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Superuser Contribution Songs pause at one second

PlanPremiumCountry USADeviceMoto Z2 forceOperating SystemAndroid version 8.0.0 My Question or Issue When I skip a song there's a pause at one second but if I let the song play out the next song won't have a pause at all which is strange to me. This i...

  • Regular
  • Plan Premium Country  USA Device Moto Z2 force Operating System Android version 8.0.0   My Question or Issue  When I skip a song there's a pause at one second but if I...
  • ShadeRunner
  • Regular
  • 535 Views
  • 13 replies
  • 0 likes
  • 535 Views
  • 13 replies
  • 0 likes

Gear S3 asks me to go premium but already got it.

Hi, Whe I log in to spotify on my gear S3 it asks me to get premium but I already have it. When I click in the link it sends me to the page to get a family pack. This is very frustrating. Thanks for your help.

  • Newbie
  • Hi, Whe I log in to spotify on my gear S3  it asks me to get premium but I already have it. When I click in the link it sends me to the page to get a family pack. This is very frustrating. Thank...
  • 172 Views
  • 0 replies
  • 0 likes
  • 172 Views
  • 0 replies
  • 0 likes

Superuser Contribution Autoplay and mixtapes

PlanPremiumCountry GermanyDeviceHTC U11+Operating SystemAndroid 8.0.0 My Question or Issue When listening to mixtapes, Album radio or whatever, Spotify will automatically choose similar songs and attaches them to the queue.But for a few weeks now, wh...

  • Casual Listener
  • Plan Premium Country  Germany Device HTC U11+ Operating System Android 8.0.0   My Question or Issue  When listening to mixtapes, Album radio or whatever, Spotify will automat...
  • Lahr3n
  • Casual Listener
  • 378 Views
  • 2 replies
  • 0 likes
  • autoplay
    bug
    Mixtapes
  • 378 Views
  • 2 replies
  • 0 likes

repeat button is gone and not enough bass

I can't find the repeat option anymore! And there isn't enough bass when I use my headphones with Spotify. I don't know if it is the phone, or Spotify itself. It can't be the headphones, they have loads of bass when I use them with my computer. I don...

  • Regular
  • I can't find the repeat option anymore! And there isn't enough bass when I use my headphones with Spotify. I don't know if it is the phone, or Spotify itself. It can't be the headphones, they have lo...
  • Loxer
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes