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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375996 Views

541 replies

34 likes

Account
Free
  • 375996 Views
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7545 Views

0 replies

7 likes

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Google Home app can't link Spotify account

PlanPremium for Family (plan owner)CountryUnited StatesDeviceSamsung Galaxy Note 9Operating SystemAndroid 8.1.0 My Question or Issue Trying to link my Spotify account with Google Home but when it tries to pull up the app to link my account, it gets s...

Newbie

Plan Premium for Family (plan owner) Country United States Device Samsung Galaxy Note 9 Operating System Android 8.1.0   My Question or Issue  Trying to link my Spotify account wi...

403 Views

0 replies

0 likes

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No Radio option on one plus 6t

None of the below information is required. However, the more you provide the easier it will b for us to try and help.PlanPremiumCountry France Deviceone plus6tOperating Systemandroid pie Hello guys, hope you can help me i have no option to subscribe ...

Visitor

None of the below information is required. However, the more you provide the easier it will b for us to try and help. Plan Premium Country France   Device one plus6t Operating System and...

ankitshah091

Casual Listener

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Waze pop up banner cant be disabled

PlanPremiumCountry Dominican Republic DevicePixel 1Operating SystemAndroid Pie 9 My Question or Issue I don't have waze installed, i went to settings /social and turned off thr waze option. I still gddt fhe annoying waze banner every time i open or m...

Casual Listener

Plan Premium Country  Dominican Republic  Device Pixel 1 Operating System Android Pie 9   My Question or Issue  I don't have waze installed, i went to settings /social a...

467 Views

0 replies

0 likes

  • 467 Views
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Album Vs Playlist

PlanFreeCountry AustraliaDevices(Samsung Galaxy 7, Samsung Ace Tablet, Desktop PC)Operating System(Windows 7) My Question or Issue Hi all,Relatively new to this.I have decided to save all my physical cd's onto spotify.When I search for albums in spot...

Newbie

  Plan Free Country  Australia Devices (Samsung Galaxy 7, Samsung Ace Tablet, Desktop PC) Operating System (Windows 7)   My Question or Issue   Hi all, Relativel...

songassistant

Composer

3089 Views

1 replies

0 likes

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  • 1 replies
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Can't search in playlist

Since the new update I can no longer search for a specific song in my playlists by dragging down near the top of the screen. It's so annoying. Is there a fix? PlanPREMIUM Family

Newbie

Since the new update I can no longer search for a specific song in my playlists by dragging down near the top of the screen. It's so annoying. Is there a fix?    Plan PREMIUM Family &nb...

AeroZ

Composer

765 Views

1 replies

0 likes

  • 765 Views
  • 1 replies
  • 0 likes

Grayed out songs i didn't download on my library

PlanPremiumCountry Brazil My Question or Issue So, I have this problem where, specifically when I play my library's music on random, a LOT of songs I did not save (and did not even know about) are shown to me, and grayed out to boot. It seems they ar...

Casual Listener

Plan Premium Country  Brazil    My Question or Issue  So, I have this problem where, specifically when I play my library's music on random, a LOT of songs I did not save (an...

Reylla

Casual Listener

638 Views

2 replies

0 likes

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Options button too close to scroll

Premium.AndroidAn intermittent yet annoying issue. The little three dot button/menu next to songs is really close to the slider bar for quick movement along playlists. At the moment every time I try to use the button, I end up accidentally somewhere ...

Music Fan

Premium. Android An intermittent yet annoying issue. The little three dot button/menu next to songs is really close to the slider bar for quick movement along playlists. At the moment every time I ...

spaceburglar

Music Fan

420 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Alexa doesnt play spotify

I connected my premium spotify account with alexa, but alexa refuses to play spotify. She keeps saying i need to connect my spotifiy account with alexa app. I already tried reinstalling everything, nothing helps.. PremiumCountry Switzerland DeviceGal...

Newbie

I connected my premium spotify account with alexa, but alexa refuses to play spotify. She keeps saying i need to connect my spotifiy account with alexa app. I already tried reinstalling everything, n...

DamienRais

Newbie

445 Views

1 replies

0 likes

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  • 1 replies
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Autoplay for Bluetooth No Longer Works

PlanPremiumCountry USDeviceSamsung S6 Operating SystemAndroid 7.0 My Question or IssueAs of December, Spotify worked correctly: I would get in the car, and Spotify would automatically play where I left off once Bluetooth was connected. I have since f...

Casual Listener

Plan Premium Country  US Device Samsung S6  Operating System Android 7.0   My Question or Issue As of December, Spotify worked correctly: I would get in the car, and Spotify ...

410 Views

0 replies

0 likes

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Renaming entries in the user's library

Plan Premium My Question or Issue When one adds an album to the local library, that entry may be listed under the name of the album, the given name/surname of the composer, the given name/surname of the performer, etc. Thus, even though the library e...

Casual Listener

Plan Premium   My Question or Issue  When one adds an album to the local library, that entry may be listed under the name of the album, the given name/surname of the composer, the given ...

313 Views

0 replies

0 likes

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Play artist radio using Google assistant

I'm using Spotify family premium in a Google speaker. When I ask for an artist radio, or 'music like [artist name]' Spotify will play the artist radio mix or the 'This is [artist name]' playlist. This results in only songs by the artist. Is it possib...

Newbie

I'm using Spotify family premium in a Google speaker. When I ask for an artist radio, or 'music like [artist name]' Spotify will play the artist radio mix or the 'This is [artist name]' playlist. Thi...

621 Views

0 replies

4 likes

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  • 0 replies
  • 4 likes

Artist text bugged

PlanPremiumCountry DeviceOnePlus 6 OxygenOS 9.0.3 Operating SystemOxygenOS 9.0.3 My Question or Issue Since my Spotify app updated to 8.4.89.515, I have noticed that a lot of the text when looking at an artist's page appears to be written over eachot...

Casual Listener

Plan Premium Country   Device OnePlus 6 OxygenOS 9.0.3   Operating System OxygenOS 9.0.3   My Question or Issue  Since my Spotify app updated to 8.4.89.515, I have noti...

Brunelicia

Community Legend

430 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Android Auto Unable to Browse albums on Spotify

PlanPremiumCountry USDeviceSamsung Galaxy Note 9Operating SystemAndroid OreoMy Question or IssueAndroid auto is unable to browse albums on spotify. This issue has been going along for quite a while. There were several updates which did not address th...

Casual Listener

Plan Premium Country  US Device Samsung Galaxy Note 9 Operating System Android Oreo My Question or Issue Android auto is unable to browse albums on spotify. This issue has been going al...

486 Views

0 replies

3 likes

  • 486 Views
  • 0 replies
  • 3 likes

Home page keeps showing the same song

For the last couple months the same "more like this song" has been on my home screen despite me not having listened to the song or the band more than maybe a single day way back. I'm wondering if there's a way to refresh the page or block the artist ...

Casual Listener

For the last couple months the same "more like this song" has been on my home screen despite me not having listened to the song or the band more than maybe a single day way back. I'm wondering if the...

BorealSunrise

Casual Listener

380 Views

2 replies

0 likes

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  • 2 replies
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Pop-up menu not loading on spotty connection

PlanPremiumCountryAustralia Device(Samsung Galaxy Note 4)Operating System(Android (Touchwiz) 6.0.1)My Question or IssueHow come the pop-up menu has to load every time there's an internet connection? Why is it quicker for me to turn my internet off so...

Casual Listener

Plan Premium Country Australia  Device (Samsung Galaxy Note 4) Operating System (Android (Touchwiz) 6.0.1) My Question or Issue How come the pop-up menu has to load every time there's a...

296 Views

0 replies

0 likes

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Offline mode on. Get thrown out. Can’t log back in. Try workaround. Lose all downloads.

@Community Managers This issue has been raised before, but it seems the threads aren’t monitored as nothing was ever done about it. See, it was marked as solved here https://community.spotify.com/t5/Accounts/can-t-log-in-because-it-says-i-m-offline/t...

Casual Listener

@Community Managers   This issue has been raised before, but it seems the threads aren’t monitored as nothing was ever done about it.  See, it was marked as solved here https://community....

tcorbin594

Casual Listener

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
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Browse playlist when video is playing

How can I browse my playlist (queue) when a video is playing? When a video is playing, I have a "share" icon in the top right corner (where the three dots usually are) and cannot see the play queue icon anywhere. I have tried disabling videos to get ...

Casual Listener

How can I browse my playlist (queue) when a video is playing? When a video is playing, I have a "share" icon in the top right corner (where the three dots usually are) and cannot see the play queue i...

367 Views

0 replies

0 likes

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[Mobile] Remove the Shuffle / Play Button

Country FranceDeviceSamsung Galaxy S7Operating SystemAndroid My Question or Issue https://community.spotify.com/t5/Android/daily-mixes-showing-up-with-only-shuffle-play/td-p/4652319 Please help us !!

Casual Listener

Country  France Device Samsung Galaxy S7 Operating System Android    My Question or Issue  https://community.spotify.com/t5/Android/daily-mixes-showing-up-with-only-shuffl...

329 Views

0 replies

0 likes

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Discord/Spotify Activity

PlanPremiumCountry New ZealandDevice(Samsung Galaxy 8+)Operating System(Android) My Question or Issue I cant seem to get my activity to show up on discord while playing music on my phone. It shows whats playing only when I have discord opened on my c...

Newbie

Plan Premium Country  New Zealand Device (Samsung Galaxy 8+) Operating System (Android)   My Question or Issue  I cant seem to get my activity to show up on discord while pla...

582 Views

0 replies

0 likes

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Spotify plays music after call ( Galaxy Watch )

PlanFamilyCountry BelgiumDeviceGalaxy watchOperating SystemTizen 4.0.0.1VersionR800XXU1BRK3 My Question or IssueWhenever I use spotify on my watch and close the app completely it still plays my music after a call! So this happens when the app is comp...

Newbie

Plan Family Country  Belgium Device Galaxy watch Operating System Tizen 4.0.0.1 Version R800XXU1BRK3   My Question or Issue Whenever I use spotify on my watch and close the app ...

416 Views

0 replies

2 likes

  • 416 Views
  • 0 replies
  • 2 likes