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Yup. Every way of trying to look up an artists account has stopped working. Just a black page with "Something went wrong. Have another go?" over and over again. Reinstalling the app and rebooting my phone does nothing
Same problem, app is useless for now.
Keep on getting the "oops..." message and green circle of death. The problem is even worse when in "offline" mode. Sometimes I am able to play music offline but then I need to connect to the internet breefly in order to get downloaded offline albums to play.
Hey there @webpro,
Thanks for reaching out about this.
We recommend you contact our Artist support team here. They'll be happy to help you out and give you more accurate information on why this is happening.
Hope this helps. Don't hesitate to give us a shout if you have more questions.
Have a great day!
Same issue here.
This thread has been going on for six months and you only reply to an artist.
And you call this customer service???
We're doing our best to reply to as many posts as we can where users have not replied already.
If you've already tried logging out and back in and have performed a clean reinstall, and you're still having trouble searching for artists on your mobile device, we recommend the following:
Allow Spotify through any permission/firewall software you have running on your device. Go to Mobile Settings> Apps> Spotify> Permissions. Allow everything you see there.
Make sure that any battery optimization software is disabled, as this sometimes causes issues with certain features. Go to Mobile settings> Apps> Spotify> Battery> Optimize battery usage> select top All (not optimized for apps)> Spotify> disable. Last step - restart the phone.
Make sure you have enough free space on your device - at least 2 GB.
Let us know how it goes!
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