Post of the Week: iOS - can't log in

Community Manager
Community Manager

Post_of_the_week-red.png

 

Welcome back to Post of the Week. The blog post highlighting and rewarding one lucky Star for their accurate and helpful answers in our Community. 

 

This weeks Post of the Week shout out goes to Rock Star Nico! Congratulations @Nico 🎉

 

Let's take a look at the issue and answer:

 

My problem is that i cant login into spotify on my iphone. I searched for previous answers so i tried login in with username/email and facebook and i changed my password 2 times.

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Pretty strange! It seems like nothing the user does is giving them access to their account. Lucky for this user, Nico had some helpful tips: 

 

Hey! Welcome to the Spotify Community. ^^

 

That doesn't sound cool.

Have you tried to restart your app?

Let me know how it goes! ^^

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Does this happen on 3G/4G, and WiFi?

Also, can you log in here: https://www.spotify.com/account/overview/ ?
If so, do your country settings match your current location?


Thanks!

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I think the user might have been very happy with this answer:

 

**bleep** i love you man... always got the 14 days message and didnt think this was the problem... thanks it worked!

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Great stuff, Nico. A month of Premium is on the way!

 

You can find the full conversation here

 

spotify:track:5Dz2UK8Q5uHDnWzY0JDu3z

8 Comments
Rock Star 16
Rock Star 16

Thanks @Chris! ^^

 

Peace

1fk6mpvq-g_t7
Newbie

 

Hello! A few weeks ago I became a premium user. Subsequently, I made a factory restoration of my cell phone. Now, Spotify does not recognize my cell phone with a Premium account. Please help me.

Regards,
Enzo.
Rock Star 13
Rock Star 13

Great work @Nico!

Rock Star 16
Rock Star 16

Thanks! ^^ @crematedman

KatesHere
Community Legend

Well deserved, congrats Nico!

K

Rock Star 16
Rock Star 16

Thanks @KatesHere! ^^

 

Peace

youngdelaney
Regular
I see
youngdelaney
Regular
I v wasn't comments Lister on this Spotify I was regular member for your information p post my music on my profile every three or four days every music I own I go by my middle name which Delaney it's on my birth certificate
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