An artist I like is suddenly not available

[Bobarto]

Bill Callahan is not playing.  How can I find out if the service has blocked him or if he pulled his permission or if it's a glitch?  How can I tell?



None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

[Lyubka]

Hey @Bobarto,

Thank you for reaching out here in the Community.

First off, we'd recommend that you check if you've blocked this artist in the past. Go to the artist's name and click on the three dot menu. If you've blocked it - you'll see the option "Allow to play this artist", tap on it and test again if you can play the songs. Please make sure to use mobile device while doing this. 

Another option is that the songs you're trying to play are marked as Explicit and you have that type of content filtered off. You can read more about that here.

Lastly, it's possible that this artist's song were marked as "Don't play this'' at some point - and if that's the case you can follow the steps here to unmark it.

If none of the above is the case, we'd recommend that you test if you can play Bill Callahan's songs while logged in on another device. If you don't have another device available - try using the Web Player instead to see if there's a difference.

Hope this helps. Let us know how it goes.