Ariana Grande songs not available

[Touuubie]

Almost all of the Ariana Grande songs aren’t playing in my playlist and cannot be played on her profile. There’s no more information, so I’m wondering if that’s just a problem in my home country Germany?

[Ivelina · Accepted solution]

Hi there,

Thanks for posting this thread in the Community and welcome!

We'll need some more info in order to investigate why this is happening and if the content is possibly unavailable at the moment. To start, did you notice when the songs stopped playing (if it was after something specific) and if it happens across devices? 

Keep in mind that if you're using a VPN this can cause issues and it's recommended that you disable it.

Since you mentioned that you're unable to play almost all (but not all) of Ariana Grande's songs, could you double-check and let us know if these specific tracks are marked as explicit content? Are you also unable to play other music from other artists?

When explicit content is switched off, anything with an explicit tag is grayed out. You can’t play it, and it’s automatically skipped. I also recommend that you check the info under 'Premium Family explicit filter' if you're on the Family plan.

Appreciate the cooperation and we'll be on the lookout for your response 🙂

[napqweennn]

Hey! I'm also experiencing the exact same problem! Majority of ariana's explicit song can't be played, despite enabling the explicit content feature in my settings and I am of age. My current plan is the student individual plan. Been trying to resolve this issue for days.

[napqweennn]

Hey! I'm also experiencing the exact same problem! Majority of ariana's explicit song can't be played, despite enabling the explicit content feature in my settings and I am of age. My current plan is the student individual plan. Been trying to resolve this issue for days.

[Eni · Accepted solution]

Hey @napqweennn, 

Thanks for getting in touch about this here in the Community. 

Just to confirm, does this happen across devices or only on a specific one? Also, does this happen with the downloaded content or when you're streaming as well? 

On another note, we'd recommend you double-check if you followed these specific steps to enable the explicit content. 

If so and it didn't make any difference, we suggest you try logging out and then logging back in to your account twice in a row. 

If the issue persists, could you check if the same happens with other content as well? 

Keep us posted.