Spotify Wrapped Error Message: "Couldn't Load the Page, Maybe try Again?"

[Whydidplaysstationsu]

Plan

Premium

Country

USA

Device

Iphone XR

Operating System

iOS 13.5.1

My Question or Issue

For the second year in a row, I've gotten the same exact vague error message when trying to see my Spotify wrapped, which this year is exclusively on mobile for some reason... leading my only alternative to be phishing sites like statsforspotify. Every time I try to load wrapped I get the same exact message, "Couldn't load the page, maybe try again?" Well I've been trying for over and hour and am out of patience. Hopefully there's some type of fix for this because you really feel left out when you get vague error messages for two years in a row, and then nit even being able check on PC is just a double whammy.

[chrisfeat]

same issue for me

[chrisfeat · Accepted solution]

• found a fix for myself! just deleted and redownloaded the app… that fixed it!!

[Whydidplaysstationsu · Accepted solution]

SOLUTION: Settings, Storage, Spotify, Offload App, Reinstall

[masonhastie]

This "solution" did not work for me. And now I'm having issues posting this to this forum. Get it together, Spotify. 

[MafeG]

Hi folks,

Thank you for posting on the Community and sharing those solutions that worked for you.

@masonhastie Since you've already tried the basic troubleshooting steps, please run a reinstall one more time following these specific steps. They will ensure you remove all old cache and leftover data that may be causing issues.

On another note, it's a good idea to clear the cookies and cache of your browser if you're having issues posting.

Let us know how this goes.

[MattyApi]

It doesn’t work for me:(