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Why can’t I listen to Beyonce?

Solved!

Why can’t I listen to Beyonce?

My sister can play Beyoncé’s music fine on Spotify. However when I search Beyonce I get the message “the tracks on this release are not available” how can I stop this?!
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Marked as solution

Hi there,

 

Welcome to the Spotify Community!

 

Is Beyoncé the only artist you're experiencing this issue with? If so, you might have accidentally blocked her. To undo this, open her artist profile and tap the three dots menu > Allow to play this artist.

 

Screenshot_20250622-140014170.jpg

 

In case the issue persists, could you let us know if all of her albums are affected or just specific ones? If you haven't already, try logging out and signing back in a couple of times to force a resync of the app. It's also worth checking if you'd be able to play her music from your account on another device.

 

Hope this helps! Cheers 🤘

YordanModerator
Help others find this answer and click "Accept as Solution".
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View solution in original post

1 Reply
Marked as solution

Hi there,

 

Welcome to the Spotify Community!

 

Is Beyoncé the only artist you're experiencing this issue with? If so, you might have accidentally blocked her. To undo this, open her artist profile and tap the three dots menu > Allow to play this artist.

 

Screenshot_20250622-140014170.jpg

 

In case the issue persists, could you let us know if all of her albums are affected or just specific ones? If you haven't already, try logging out and signing back in a couple of times to force a resync of the app. It's also worth checking if you'd be able to play her music from your account on another device.

 

Hope this helps! Cheers 🤘

YordanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate an answer, maybe give it a "Like".
Are you new to the Community? Take a moment to introduce yourself!

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