"This podcast is already on Spotify." - But it isn't :(

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"This podcast is already on Spotify." - But it isn't :(

EXTSY
Casual Listener

Hey Community,

 

since I've already tried to contact Spotify Podcast through email twice and I didn't get an answer, I hope to get my issue solved right here.

 

I've added my Podcast show successfully through Podcasters for Spotify longer time ago. Everything went well until my RSS feed provider made some changes and had an error for apprx. 12 hours. From this time, spotify removed my Podcast.

 

The RSS feed issue got fixed and I tried to re-add my podcast on Spotify again. But everytime, I add the rss feed + info, I receive the following message:

"This podcast is already on Spotify.

Contact your Spotify podcast account manager or reach us at podcaster-support@spotify.com."

As I said, I tried to contact Spotify through their email twice, but no answer and help from their side.

I got messages and questions from my community daily, when the podcast comes back. So every day is pretty important for me!

It would means a lot, if somebody could help me out with this problem.

 

Thanks a lot in advance!

podcast problem.jpg
3 Replies
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Re: "This podcast is already on Spotify." - But it isn't :(

EXTSY
Casual Listener

Nobody can help me?

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Re: "This podcast is already on Spotify." - But it isn't :(

henkmaeghs
Casual Listener
I'm waiting for a reply as well, having the same issue.
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Re: "This podcast is already on Spotify." - But it isn't :(

EXTSY
Casual Listener
How long do you wait for their answer?
I already contacted the podcast team twice and received no answer till today.
Also I contacted the normal spotify team twice - both times they respond, but the first time they said, I should wait longer to get a reply by the podcast team and the 2nd time they said, they can't help me, I should write an email to the podcast team (no, really - that's what I already did two times)
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