Stream Keeps Cutting Out

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Stream Keeps Cutting Out

Concert Regular
‎2012-04-13 10:26 AM

I had been using the free version of Spotify and noticed that the stream kept getting interrupted (pausing). At first you'd assume a bandwidth issue my end. Unlikely as I am in a City and have a consistent 10mb connection.

 

Anyway to be sure I tried a well known UK competitor beginning with D and there was no issue streaming from them.

 

Must be the free service? So I upgraded to unlimited, still getting an interrupted stream!

 

I followed the uninstall and cache clearing procedure, the reinstalled and still no joy.

 

Currently I have a Spotify account that is unlistenable (if that is such a word) and I am having to use D(UK) in the meantime.

 

Suggestions?

276 Replies

Re: Stream Keeps Cutting Out

Moderator
‎2012-04-13 10:32 AM
Hey seaneclark, welcome to the Community.

This could have something to do with your connection, even if the internet is a good 10mb. Spotify will require access in any firewall or antivirus software you have installed. So try giving that a go.
Check out our Twitter for the latest updates on any service issues: @Spotifystatus

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Re: Stream Keeps Cutting Out

Concert Regular
‎2012-04-13 11:18 AM

Thanks Richard, but no anti-virus running on my Mac and Spotify has access via Firewall

Re: Stream Keeps Cutting Out

Spotify Legend
‎2012-04-13 03:48 PM
Hmm - Have you tried turning off the Firewall temporarily?
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Airhorn Enthusiast

Re: Stream Keeps Cutting Out

Concert VIP
‎2012-05-04 05:41 PM
Turning off your firewall is just a rediculous suggestion...

Re: Stream Keeps Cutting Out

Concert VIP
‎2012-05-04 06:14 PM
Same here

Re: Stream Keeps Cutting Out

Garage Band
‎2012-05-05 01:17 PM
During this last week I'm having trouble with Spotify. I'm a Premium User and if Spotify not soon does something about music pausing all the time, I certainly will skip Spotify.

Re: Stream Keeps Cutting Out

Bedroom Songwriter
‎2012-05-06 12:15 PM

Same here! getting sick of this. not paying for something that is faulty! either fix it or this app can go kiss my ####! stuff paying for this faulty kak

Re: Stream Keeps Cutting Out

Garage Band
‎2012-05-06 01:32 PM

mine too…but only in the past few days. 

Re: Stream Keeps Cutting Out

Bedroom Songwriter
‎2012-05-08 07:11 PM

Can I add my +1 to this issue - been happening for the last week.   Start an album playing - will start off then stop - then continue  then stop.  Several times per track.

 

Some facts, before anyone asks.....

 

Yes, I've fully inistalled, deleted cache etc etc and re-installed.

I'm on OS X Lion.

I'm a Pro user.

Napster works fine.

Spotify worked great on the same albums till last week.

This is not Firewall related........

 

I've reported to the usual Spotify support channels, and got the usual response.  

 

Anyone any ideas?

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