Plan
Premium
Country
Croatia (any VPN country)
Device
Acer Aspire 7750g (laptop, cable connection)
Operating System
Linux Mint 20.1 cinnamon
$ uname -a
Linux *** 5.4.0-74-generic #83-Ubuntu SMP Sat May 8 02:35:39 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux
My Question or Issue
when connected to VPN service (NordVPN, cable connection, 10mbps dl, 1 mbps ul, ping 17ms) a few errors have been observed.
1. all songs are opaque/gray and 'this content is not available' pops up when song is double clicked or play is pressed. 'Home' page is responding, and clicking on artist opens a new page.
2. logging out and logging back in produces a proxy/firewall error
no problems on windows (8.1, not sure about spotify version there, but latest) with same setup
$ spotify --version
Spotify version 1.1.55.498.gf9a83c60, Copyright (c) 2021, Spotify Ltd
similar issues were present on linux mint 19.3/4 mate, checked with nordvpn and its not on their side. all other things work normally with nordvpn
without VPN connection all works fine
edit: can not attach dum file due to the error: 'The file type (.spotify-dump) is not supported. Valid file types are: jpg, gif, pdf, png, zip, mp4.' when i try to upload
dump should show switching between vpn while it works then stops working, vpn gets turned off and it starts working again. i couldnt find anything that could pin point the moment of the switch
Solved! Go to Solution.
I believe I found a solution to this issue.
The issue: my Spotify would work just fine until I connected to any server using NordVPN. The Spotify playlist would just turn gray as if I was offline despite the fact that I could browse the internet just fine in other apps.
The Fix:
If you are unable to find the settings or cannot access them (they are missing), try reinstalling Ubuntu Desktop. This was also my problem along the way.
sudo apt-get install ubuntu-desktop
Hope that helps!
I've been having a similar issue (Ubuntu 21.04), although I was only having trouble while not on a VPN. I configured the connection to my home wifi network to only use Cloudflare's DNS servers (1.1.1.1 and 1.0.0.1), and since then I haven't had any issues with the Linux client.
Check out the Cloudflare docs, but you may want to look up Cinnamon-specific instructions. https://developers.cloudflare.com/1.1.1.1/setting-up-1.1.1.1/linux
I believe I found a solution to this issue.
The issue: my Spotify would work just fine until I connected to any server using NordVPN. The Spotify playlist would just turn gray as if I was offline despite the fact that I could browse the internet just fine in other apps.
The Fix:
If you are unable to find the settings or cannot access them (they are missing), try reinstalling Ubuntu Desktop. This was also my problem along the way.
sudo apt-get install ubuntu-desktop
Hope that helps!
Thank you! I will test it and get back asap im over with my vacation and im back on my laptop to test it!
This worked for me. I have no idea how you figured this out, but Thanks!
AWESOME. Been searching on and off for a fix for literally a year. For the longest time I have been using the webapp feature but it is just a webpage when it comes down to it, not the app. Thrilled to have the app back. thanks!!!
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