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Error Code accesspoint:39

Error Code accesspoint:39




United States


MacBook Pro early 2015

Operating System

OS X Yosemite


My Question or Issue

a few weeks ago, my desktop app wouldn't play music and said it was offline, despite my computer being connected to ethernet. I logged out and when I tried to log back in, I was given the error code auth:16. I did a clean install and was able to log in again and Spotify was working normally. 

Today, my playlist was scrambled out of order. I updated my app and it went offline again, even though I was still connected to internet. I've done multiple clean installs, and it will let me log in but it will only play downloaded files (there shouldn't be any downloaded files, since it's a clean install. I am absolutely sure that it was a clean reinstall. I did a system-wide search for any Spotify file and nothing turned up, even in caches, which I checked multiple times). Any time I log out of Spotify, I can't log back in, either because of error code auth:16 or error code accesspoint:39. 

Web player doesn't work on my computer because it thinks that the app is offline. Any help is appreciated!

1 Reply

Hi there @afcnj-_zkh5wd,


Welcome to the Community!


It looks like other Mac users have also encountered these error messages.


We recommend you head over to this thread and see if the answer from @Loxer can help you out.


Let us know how you get on with this. Don't hesitate to give us a shout if you have more questions.

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