Error code access point 19

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Error code access point 19

ohmygodkimchi
Casual Listener

Hi,

I just subscribed for premium in South Korea.

However, I am not able to login in Spotify on my MacBook. It says error code access point 19.

Is there a way to solve this problem?

Mihail
Moderator

Hey everyone,

 

Thanks for reaching out to the Community.

 

We can confirm that currently the Spotify Desktop app is not available in South Korea.  We appreciate your feedback and will make sure that it reaches the right team. We always aim to improve, so you can be sure that your voices will be heard. In the meantime, you can use Spotify on desktop with our Webplayer

 

Hope this info is useful. Let us know if there's anything else we can help with.

31 Replies

kr-sjang
Music Fan

스포티파이에서 5월 20일날 한국에서 데스크톱 앱을 쓸 수 있도록 출시했다고 보도자료를 냈습니다.
지금도 안되시면 재설치하시면 이제 가능할 겁니다.

Spotify released an update for Korean account users available to log in using South Korea region of account starting from March 20.
If you can’t log in yet, reinstalling Spotify can help.

관련 보도자료 : https://www.news1.kr/articles/?4312461

duck9
Casual Listener

지웠다 다시까니 이제 가능하네요

MatchaMochi
Casual Listener

올, 된다!!!

지웠다가 다시 설치 파일 받아서 깔면됩니다.

 

It works!

If you delete the installation, download the installer again, and reinstall the program, it works!

 

Extra information: Windows 10

chenojay95
Newbie

This needs to be fixed asap 

MatchaMochi
Casual Listener

It has been 3 months since the release of Spotify in Korea. And this "issue" still hasn't been fixed.

 

Honestly, this is a disgrace and a shame, I can't believe that I am paying for a half-baked product like this. I know that software development takes time, but is it that hard to enable the desktop application for us Korean users? If localization is the problem, at least just let us use the English version of the desktop app instead of locking us out entirely.

It can't be a Korean specific hardware/software issue since I know for sure that the desktop app works totally fine with my devices. So it must be that we are being artificially blocked from using this crucial part of the music listening experience.

I cannot fathom why Spotify is being so stubborn and just replying to the countless requests for this very basic feature with canned messages that vague hint at the possibility that this is "getting looked at".

 

Well. It has been 3 entire months since this service was released and I haven't heard any news about when or whether we will even be able to use the desktop app...

 

And no, "just use the webplayer" is not a reasonable alternative since I want to be able to download and listen to my songs offline with my laptop.

 

So either enable the desktop app for us, Korean users, or please let us know when we should expect it to arrive here in Korea.

gates22
Visitor
same issue here. Hopefully the desktop app will be added in Korea soon

kc100
Newbie

윈도우 pc인데 앱으로는 안됩니다...ㅠㅠ

ChanyTheAwesome
Casual Listener

네, 앱으로는 안되는데

크롬으로 들어가서 따라하시면

앱 처럼 사용하실 수 있어요

근데 앱이 아니라서 오는 문제가 있긴 있지요

Jeremy
Moderator
Moderator

Hey there folks,

 

Thank you for your posts, feedback and for sharing workarounds. We hope that you don't mind us replying in English.

 

You can always create an idea on the relevant idea board if this is something you'd like to have. We always take new ideas and feedback into consideration to improve the app.

 

If you have any questions we're always one reply away. We're happy to help 🙂

 

Cheers!

JeremyModerator
Help others find this answer and click "Accept as Solution".
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Live, love, laugh and listen to music 🙂

ChanyTheAwesome
Casual Listener
Sure bud

ChanyTheAwesome
Casual Listener

완전한 해결방법은 아니지만 그나마 좀 편한 방법을 가져왔습니다.

 

https://open.spotify.com/

Spotify홈페이지로 들어간 뒤

오른쪽 위를 보시면 

aa.png

표시해놓은 부분에 Spotify를 크롬을 통해서 밑의 사진처럼 웹플레이어를 열 수가 있어요.

bb.png

이렇게요.cc.png

이제 이걸 작업표시줄에서 우클릭을 해주신 다음, 작업 표시줄에 고정을 누르시면

Spotify Windows앱을 사용하는 것 처럼 사용하실 수 있을거에요!

물론, 기존의 프로그램보다는 별로지만

클릭 한번으로 Spotify를 사용할 수 있으니... 괜찮지 않을까요?

 

혹시 잘 안되면 말씀해주세요! 도와드리겠습니다요

 

seungholee
Casual Listener

오호! 해보니 생각보다 정말 꽤 괜찮네요! 전 맥 사용자인데 맥에선 그냥 클릭 한번에 모든게 자동으로 됩니다. 감사합니다. 

myfriendanthony
Casual Listener
Same problem here. Ridiculous.

kr-sjang
Music Fan
https://twitter.com/SpotifyCares/status/1356445640243482624
Spotify said there is no ETA to fix this. Anyway this needs to be fixed.

0x0000
Casual Listener
한국에는 지원하지 않는게 맞나보네요. 검색해보니 윈도우/맥 모두 동일 등상을 호소하고 있구요, 킹무위키에도 이렇게 적혀 있네요:
"안타깝게도 02월 2일 기준, 데스크톱 앱을 설치 해도 한국에서 데스크톱 앱 이용이 불가능하다. 대신 웹플레이어 이용은 가능하다."
다만 맥 클라이언트용 페이지가 한글화되어 있는걸 봐서는 조만간 지원해주지 않을까 싶습니다.

0x0000
Casual Listener

같은 이슈입니다.

윈도우 게시판에는 이런 글 없는데 윈도우 버전은 잘 되는걸까요?
한국 문제인지 맥 클라이언트 문제인지 궁금하네요

accesspoint19
Casual Listener

스포티파이 해외 사이트의 경우 홈페이지를 통해서 다운로드가 가능하지만 한국 사이트에서 다운로드를 누르면 자동으로 웹플레이어로 연결되고 한국 ms스토어에서도 스포티파이 다운로드가 안되는걸 보면 아직 한국 계정은 pc프로그램은 지원 안하고 웹플레이어와 ios, 안드로이드 어플리케이션만 지원하는것 같습니다.

 

접속 국가가 아닌 계정에 등록된 나라에 따라 정책이 다르기때문에 pc프로그램 사용하고싶으면 vpn이 아니라 해외계정으로 로그인 하면 정상적으로 사용이 가능합니다.

polycounter
Visitor

Same here.

I'm also a Korean Spotify Premium user.

 

What I have tried:

- Reboot

- Using different network (Phone tethering)

- VPN (Changed to the United States)

 

None of them worked so far. Web player works, but that's not the same experience as using a dedicated client. I really hope Spotify looks into this issue as soon as possible.

accesspoint19
Casual Listener

Mihail
Moderator
Moderator

Hey everyone,

 

Thanks for reaching out to the Community.

 

We can confirm that currently the Spotify Desktop app is not available in South Korea.  We appreciate your feedback and will make sure that it reaches the right team. We always aim to improve, so you can be sure that your voices will be heard. In the meantime, you can use Spotify on desktop with our Webplayer

 

Hope this info is useful. Let us know if there's anything else we can help with.

MihailModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“Music is a language that doesn’t speak in particular words. It speaks in emotions, and if it’s in the bones, it’s in the bones.” - Keith Richards
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