Error code auth:5, accesspoint:45

[henryclapp]

Plan

Premium Family

Country

US

Device

Macbook Air 2013

Operating System

High Sierra 10.13.2

My Question or Issue

Spotify was stuck on 'offline', saying i had no connection when I had a good connection. I tried updating and then reinstalling, but when I went to sign back in using facebook, the facebook window where I was supposed to log in just crashed and I was sent back to the desktop app, where it said something about a firewall and proxy, and one time the error code auth:5, then the next time accesspoint:45.

[Ivan]

Hey there @henryclapp,

Thanks for reaching out to the Community about this. 

We're currently aware of an issue causing the behavior you describe. We suggest you go to this Ongoing Issue and add your vote to it by clicking on the +VOTE button. 

Make sure you follow the steps provided under Status Update as well. 

It'll also be useful to subscribe via the three-dots menu in the top right corner next to the title. That'll make sure you stay up to date with any relevant updates about this.

Hope this helps. Let us know if you have any more questions. 

[CarlosVinicius]

Same issue, just now....

[Alex]

Hi there @CarlosVinicius,

Thanks for reaching out about this in the Community!

We'd recommend running a clean reinstall of the app following the steps described in this Spotify Answer.

If that does not help try the troubleshooting in this Ongoing Issue thread.

Let us know how you get on with this.