Did you find this article helpful?
Getting Kernel Panic on Spotify Helper
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
What happens is my computer will randomly freeze and restart as long as I have the Spotify application open on OSX. I've tried searching through the threads regarding this, I've tried
- Cleaning the Libraries based on the old Mavericks trick. Didn't work.
- Uninstalling, reinstalling. Didn't work.
Any advice? This only happens with Spotify. I haven't experienced this issue with any other apps.
Here's the report log:
Sun May 24 03:36:24 2015 *** Panic Report *** panic(cpu 5 caller 0xffffff8001217cc2): Kernel trap at 0xffffff80011123c6, type 13=general protection, registers: CR0: 0x000000008001003b, CR2: 0x00007f835d070000, CR3: 0x00000003d4b670af, CR4: 0x00000000001627e0 RAX: 0xf3aef32bbc7f811e, RBX: 0xffffff802516fe00, RCX: 0xffffff81fe093eb8, RDX: 0x7fffffffffffffff RSP: 0xffffff81fe093e60, RBP: 0xffffff81fe093f20, RSI: 0x0000000000000001, RDI: 0xffffff80217a7e60 R8: 0xffffff81fe093ed4, R9: 0x0000000000000008, R10: 0x0000002c69b2fd65, R11: 0x0000002c691a920a R12: 0x0000000000000000, R13: 0xffffff802581b860, R14: 0x0000000007000806, R15: 0x000000000000001c RFL: 0x0000000000010286, RIP: 0xffffff80011123c6, CS: 0x0000000000000008, SS: 0x0000000000000000 Fault CR2: 0x00007f835d070000, Error code: 0x0000000000000000, Fault CPU: 0x5 Backtrace (CPU 5), Frame : Return Address 0xffffff81e033de10 : 0xffffff800112bda1 0xffffff81e033de90 : 0xffffff8001217cc2 0xffffff81e033e050 : 0xffffff8001234b73 0xffffff81e033e070 : 0xffffff80011123c6 0xffffff81fe093f20 : 0xffffff8001124c8f 0xffffff81fe093f90 : 0xffffff8001118893 0xffffff81fe093fb0 : 0xffffff80012125b7 BSD process name corresponding to current thread: Spotify Helper Mac OS version: 14D2134 Kernel version: Darwin Kernel Version 14.3.0: Mon Mar 23 20:23:44 PDT 2015; root:xnu-2782.20.48~8/RELEASE_X86_64 Kernel UUID: 6FDE6032-42E2-3BB4-A5E6-5A2795B6C5D1 Kernel slide: 0x0000000000e00000 Kernel text base: 0xffffff8001000000 __HIB text base: 0xffffff8000f00000 System model name: MacBookPro11,4 (Mac-06F11FD93F0323C5) System uptime in nanoseconds: 190742004986 last loaded kext at 88588540448: com.apple.filesystems.smbfs 3.0.1 (addr 0xffffff7f81c4a000, size 393216) last unloaded kext at 105746545701: com.apple.driver.AppleFileSystemDriver 3.0.1 (addr 0xffffff7f83674000, size 8192) loaded kexts: com.intel.kext.intelhaxm 1.1.1 com.apple.filesystems.smbfs 3.0.1 com.apple.driver.AudioAUUC 1.70 com.apple.filesystems.autofs 3.0 com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.4f4 com.apple.driver.ApplePlatformEnabler 2.2.0d4 com.apple.driver.AGPM 110.19.5 com.apple.driver.X86PlatformShim 1.0.0 com.apple.driver.AppleTopCaseHIDEventDriver 67 com.apple.driver.AppleUSBTopCaseDriver 67 com.apple.driver.AppleOSXWatchdog 1 com.apple.driver.AppleGraphicsDevicePolicy 3.7.7 com.apple.driver.AppleUpstreamUserClient 3.6.1 com.apple.iokit.IOBluetoothSerialManager 4.3.4f4 com.apple.driver.AppleUSBCardReader 3.5.5 com.apple.driver.AppleHDA 272.18 com.apple.iokit.IOUserEthernet 1.0.1 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AppleIntelHD5000Graphics 10.0.6 com.apple.driver.AppleHWAccess 1 com.apple.driver.AppleHV 1 com.apple.driver.AppleLPC 1.7.3 com.apple.driver.AppleThunderboltIP 2.0.2 com.apple.driver.AppleCameraInterface 5.33.0 com.apple.driver.AppleIntelFramebufferAzul 10.0.6 com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0 com.apple.driver.AppleSMCLMU 2.0.7d0 com.apple.driver.AppleBacklight 170.7.4 com.apple.driver.AppleMCCSControl 1.2.11 com.apple.driver.AppleUSBHub 705.4.2 com.apple.driver.XsanFilter 404 com.apple.iokit.IOAHCIBlockStorage 2.7.1 com.apple.driver.AirPort.Brcm4360 930.37.3 com.apple.driver.AppleUSBXHCI 710.4.11 com.apple.driver.AppleAHCIPort 3.1.2 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1 com.apple.BootCache 36 com.apple.driver.AppleSmartBatteryManager 161.0.0 com.apple.driver.AppleACPIButtons 3.1 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleSMBIOS 2.1 com.apple.driver.AppleACPIEC 3.1 com.apple.driver.AppleAPIC 1.7 com.apple.nke.applicationfirewall 161 com.apple.security.quarantine 3 com.apple.security.TMSafetyNet 8 com.apple.kext.triggers 1.0 com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.4f4 com.apple.iokit.IOUSBUserClient 705.4.0 com.apple.driver.AppleHIDKeyboard 176.2 com.apple.driver.AppleMultitouchDriver 263.10 com.apple.iokit.IOUSBHIDDriverPM 710.4.7 com.apple.iokit.IOUSBHIDDriver 705.4.0 com.apple.iokit.IOSerialFamily 11 com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.5 com.apple.iokit.IOUSBMassStorageClass 3.7.2 com.apple.driver.AppleUSBMergeNub 705.4.0 com.apple.driver.AppleUSBComposite 705.4.9 com.apple.driver.DspFuncLib 272.18 com.apple.kext.OSvKernDSPLib 1.15 com.apple.iokit.IOBluetoothFamily 4.3.4f4 com.apple.iokit.IOSurface 97.4 com.apple.driver.AppleHDAController 272.18 com.apple.iokit.IOHDAFamily 272.18 com.apple.iokit.IOAudioFamily 203.3 com.apple.vecLib.kext 1.2.0 com.apple.driver.AppleGraphicsControl 3.10.22 com.apple.AppleGraphicsDeviceControl 3.10.22 com.apple.iokit.IOAcceleratorFamily2 156.14 com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0 com.apple.driver.X86PlatformPlugin 1.0.0 com.apple.driver.IOPlatformPluginFamily 5.9.1d7 com.apple.driver.AppleBacklightExpert 1.1.0 com.apple.driver.AppleSMC 3.1.9 com.apple.iokit.IONDRVSupport 2.4.1 com.apple.driver.AppleSMBusController 1.0.13d1 com.apple.iokit.IOGraphicsFamily 2.4.1 com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5 com.apple.driver.AppleThunderboltDPInAdapter 4.0.6 com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6 com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2 com.apple.driver.CoreStorage 471.20.7 com.apple.driver.AppleThunderboltNHI 3.1.7 com.apple.iokit.IOThunderboltFamily 4.2.2 com.apple.iokit.IO80211Family 730.60 com.apple.driver.mDNSOffloadUserClient 1.0.1b8 com.apple.iokit.IOUSBFamily 720.4.4 com.apple.iokit.IOAHCIFamily 2.7.5 com.apple.iokit.IONetworkingFamily 3.2 com.apple.driver.AppleEFINVRAM 2.0 com.apple.driver.AppleEFIRuntime 2.0 com.apple.iokit.IOHIDFamily 2.0.0 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.sandbox 300.0 com.apple.kext.AppleMatch 1.0.0d1 com.apple.driver.AppleKeyStore 2 com.apple.driver.AppleMobileFileIntegrity 1.0.5 com.apple.driver.AppleCredentialManager 1.0 com.apple.driver.DiskImages 396 com.apple.iokit.IOStorageFamily 2.0 com.apple.iokit.IOReportFamily 31 com.apple.driver.AppleFDEKeyStore 28.30 com.apple.driver.AppleACPIPlatform 3.1 com.apple.iokit.IOPCIFamily 2.9 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.Libm 1 com.apple.kec.pthread 1 com.apple.kec.corecrypto 1.0 Model: MacBookPro11,4, BootROM MBP114.0172.B00, 4 processors, Intel Core i7, 2.2 GHz, 16 GB, SMC 2.29f23 Graphics: Intel Iris Pro, Intel Iris Pro, Built-In Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120 Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.15.166.24.3) Bluetooth: Version 4.3.4f4 15601, 3 services, 27 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en0 Serial ATA Device: APPLE SSD SM0256G, 251 GB USB Device: Internal Memory Card Reader USB Device: Apple Internal Keyboard / Trackpad USB Device: Bluetooth USB Host Controller Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1
Labels:
- Labels:
-
Mac
Reply
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page