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Plan: Premium
Country: Canada
Device
(MacBook Air, 2018)
Operating System
(macOS Mojave 10.14.4)
My Question or Issue:
I am having issues with trying to delete 2 greyed out, local files. They're really bugging me. When I double-click to play, it obviously shows a blue popup saying "Spotify can't play this right now" etc etc. However, when I'm trying to delete it, it doesn't do anything. Any suggestions? Should I clear the Local file cache? I just got my new MacBook Air and I've had these files since late 2017.
Hey @mishmqdsi! Welcome to the Spotify Community. ^^
These files might be stored on another device of you (e.g. an old desktop computer of you). Could you check if you have access to old devices of you with Spotify on it to check if they've been added there?
And yes clearing the local file cache can also help. ^^
Let me know how it goes!
Peace
Hey,
Because I'm on a mac, is there a specific folder I should go on to clear cache?
Thanks for the reply!
Mish Mqdsi.
Try this:
Let me know if that helps, thanks! ^^
Peace
Yeah,
It didn't work. Clearing the cache didn't work, and I don't have access to the other computer.๐คท๐ฝโโ๏ธ
Hey there you, ย Yeah, you!ย 😁 ย Welcome - we're glad you joined the Spotify Community! ย While you here, let's have a fun game and getโฆ