I am a premium member. I cannot download songs, I have no album art, settings cannot be saved.

[sbryant6]

In addition, I cannot reach spotify support online at all. I keep getting the message that says "Het! Lokks like your'e offline. We've made sure you can still read some of our articles. 

[phan_times]

Can you take a snapshot of what your Spotify looks like. Also you could try this contact form.

[sbryant6]

Here is the screenshot

[phan_times]

I'm sorry, but I don't see a screenshot.