Spotify Connect has stopped working on my Sonos products (Port, Arc) after last Sonos update (82-2-)

[Tonilou]

After yesterday's Sonos firmware update (82-2-59204) I can not use Spotify Connect anymore on my Sonos speakers. The Sonos speakers are shown on Spotify for macOS and iOS, but when I try to connect I just get "Connecting..." and nothing happens. This wored fine until Tuesday.

[norma44shah]

you might want to try re-adding the Spotify service to your Sonos system. Here’s how you can do it:

1. Open the Sonos app on your mobile device.

2. Go to Settings > Services & Voice.

3. Locate Spotify and tap Remove Account.

4. Re-add Spotify by going back to Settings > Services & Voice > Music & Content > Add a Service.

5. Select Spotify and follow the on-screen instructions to add it back.

[mros]

So, neither Spotify or Sonos have been able to resolve this despite countless interaction with them (phone, chat, mail) and asking me more or less the same stuff and do the same troubleshooting over and over again. The only solution presented so far was to migrate all of my data into a new account. To me that is not a solution, it is a workaround. 

So while waiting for yet another reply from the support I decided to go with the "reset everything"-option which user vao81 reported earlier in this thread. Now my Spotify Connect is working again, that did the trick. It is a bit tedious (depending on how many speakers you have) but it now works again. Everything has to be set up again in your Sonos system but it seems to be a solution. Unplug all speakers, check the app that there is no system on your network. Kill the app. Factory reset the first speaker. Start the app and choose to create a new system and add the speaker. I added Spotify, tested Spotify from Sonos, then tested to connect from the Spotify app and it worked first time. I then continued to factory reset and add the rest of the speakers

NOTE:  If you go this route you will loose Google Assistant from your speakers. I was unaware that Sonos "temporarily" has removed the possibility to add Google Assistant to new setups (old setups is still working). This is something that they seem to be a bit reluctant to tell you since the option is still available in the app, but fails when trying to add it. After wasting 30 mins on that part of the setup I searched and found posts on this on the Sonos forums

[mros]

Ok. Disregard the Google assistant part. That works now. I misunderstood and thought that they had stopped supporting it entirely 

[CPBA]

OK I just had this issue and it was an absolute pain. 

Hours of trying everything, reinstalling speakers numerous times, changing networks, resetting router, deleting Spotify. All of which caused other issues. 

Anyway, I logged out of Spotify, logged in with a new account I created and the Sonos network showed up again. I logged out and logged back in with my actual account and the Sonos network was back and working. 

[hadsnz]

Hi, I’ve just updated my Sonos System as per the recent update. Issue resolved for me now. https://www.reddit.com/r/sonos/s/FZCpWzLY9o

[alexmilde]

I have the exact same issue. 
Even after switching the account in the Sonos app. 
Connecting in a foreign house to a Sonos speaker works just fine. 
Like the poster said. Switching the account on my phone to the plan owner works aswell. 

[Eni]

Hey @alexmilde, 

Thanks for getting in touch about this and welcome to the Community. 

Could you let us know what exactly happens when you're trying to use your account with Sonos? Were you able to link your account to Sonos? 

Also, does the same happens if you use a different internet connection? 

Lastly, sending us a short video of what you're seeing would come in handy. You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

We'll be on the lookout for your reply. 

[alexmilde]

After login with the family main account this morning it worked. 
I removed the family main now from the Spotify app and used mine and relogged in. Still seems to work. 
Btw I cannot really check with a different internet connection as leaving the WiFi means no speaker access. And I can’t easily plug a different internet provider behind the WiFi. 
the visual issue was: 

I could see the speaker and tap on int. The speaker pulsed as it tried to connect. But failed without any error and switched back to the former output. 
using it over AirPlay / Bluetooth worked all the time though. 
if there is a way to access the error logs please tell me. I could look through them. 

I’ll keep you posted if the issue happens again. 

best

alex

[1186579005]

Hello, hope someone can help me.
I can't get spotify connect to work with my own account. I'm trying to play on my sonos system but from de spotify app, when selecting my sonos (connect option) it just hangs for a wile and than stops.
The weird thing is that when i log out of the app and login with the account of my girlfriend, everything works flawlessly. Checked all settings and all are the same. This is on any device i choose... Hope someone can help me, thanks 👍

Grts, W

[espenwa]

Exact same experience:

My account (premium owner) is unable to connect to Sonos from Spotify, other (family)account work. 

Tried:

• Log out of accounts
• Uninstall apps
• Restart router
• Restart all devices (not factory reset)
• Logout from Spotify in Sonos app (note that I get an error when trying to remove account, but after restart of app it is gone).

Switching account in Spotify enables me to play from Spotify, so it is only this one account that doesn’t work from Spotify to Sonos. Playing from Spotify in the Sonos app works with both accounts. 

So this really feels like something is stuck in the Sonos account settings. 

[Dessi]

Hey folks,

Thanks for reaching out and sorry for the delay!

When you're using Connect, it will only work with the account that's currently connected to the speakers. And usually, the devices will only show up for the account they are first linked with. Everyone else would first have to use a voice command "Spotify Connect", after which they should be able to select the Sonos device in their app.

Hope this helps.

[mhilveus]

How do you mean? I have the same issue as others in the thread has posted. I can´t use Spotify Connect with my account (Family plan owner) but as soon as i log in with my wife account on the same phone it works instantly. I don´t understand how your solution works?! Is it based on voice command for Sonos own voice service? Google Assistant? Alexa? Please be more specific. This is a really big and weird problem

[mhilveus]

I can confirm after being in contact with Spotify support the whole evening that the problem is account bound...!
I quote them
"We can transfer saved music, playlists, followers, notification settings, any personal details registered(e.g. date of birth), student discount, Premium time. This doesn't include artists/people they follow, listening history, Spotify for Artists access. Discover Weekly and Daily Mix will start fresh on the new account."

So it´s a loss on my end as a customer going through all the hassle and losing all that. No compensation and nothing, just a weird account issue. How can i be sure i won´t be here again. Redoing it all.. *sigh!

[mhilveus]

Seems that these problems are account bound in some weird way. Have been with Spotify support all evening and the only solution is to create a new account and migrate some of my data, not all cause that´s not possible. Which is kinda bad.

You can easily try it yourself to see if you have the same problem. Borrow someones account, login with your device. If that account can use Spotify Connect on your speakers you have the account problem and need to contact Spotify support to get start a new account and migrate data.

[Pierrrke]

Hi All, have the same issue here, which started over the weekend of February 16/17 2025, which seems to be spotify account related. My wife and I have a Duo Spotify subscription. I am the owner. We both have iPhone/iPAD. Suddenly, over this weekend, my account will not play to Sonos rooms/speakers through Spotify connect. My wife's account still works. Speakers are visible in Spotify connect, but when selecting, message "connecting" for a couple of seconds, nothing is connected and it jumps back to the output it was on.

One strange thing happened during the weekend though. I got an email from spotify that due to suspicious activities my account has been suspended or needed to  confirm the account and i needed to change my password. There were two links in the email. However, as there was no salution in the email, i considered this mail as spam and deleted the email without clicking any link. So i did change the password of Spotify going to spotify website directly.

It seems to me that since then, my account cannot play to sonos devices using spotify connect and it is highly account related.

Also, somebody else got thos kond of mail form spotify and sonce then spotify connect stopped working on that account.

See also sonos community thread: 

Issues with Spotify Connect on Sonos Speakers | Sonos Community

Clearly, it is not setting or device or network related and Sonos/Spotify need to sort this out quickly. Already costs me hours of frustration.

[Pierrrke]

Update:Today at around 9:00 AM suddenly could play through Spotify connect with my Spotify account.

What i did earlier this morning, in Spotify, account, Security/Privacy, Apps: delete spotify. Previously, i did the same, but Spotify was still visible and connected in the Sonos App under connected services.

But now spotify has disappeared in the connected services and problem is solved and Spotify on my account can play through Spotify connect.

[jdraz3]

Im having the same problem as discussed. The account that "owns" the family plan cannot connect to Sonos via the "Connect to devices" button. But when I log into one of the other profiles under our account it works as it should. Extreamly frustrating, and there is no solution?