Hey @funkandlove, welcome to the Community.
Hope you're doing great!
Could you try a clean reinstall of the app this time? Just follow these steps.
If you're still having trouble, could you let me know the exact version of Spotify?
I'd also like to ask if your son has used any apps or services to modify the Spotify app?
I'll see what I can suggest next!
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Note: I'm not a Spotify employee.