The app starts up with a black screen

Reply

The app starts up with a black screen

bocabocasalou
Casual Listener

 

Plan

Premium

Country

Spain

Device

MacBook Pro 2014

Operating System

OS X 10.9.5

 

My Question or Issue


Since 2 days ago the app starts up with black screen. Nothing more. The only thing we can do is close it. App was reinstalled twice, but still doing the same 

1 Reply

Jeremy
Moderator
Moderator

Hi there @bocabocasalou,

 

Thank you for your post here in the Community.

 

Can you confirm that you followed the steps that's provided in this article? There's some more steps to help thoroughly uninstall the app from your phone so if you haven't, we'd highly suggest it since the steps will make sure there's no old cache files causing this.

 

If that doesn't do the trick, can you let us know if this happens when you're sign into the app or even when you're open up the app without being logged in?

We'll keep an eye out for your reply.

 

Cheers!

JeremyModerator
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