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Desktop (Mac)

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Pop-up for xpui appears on app startup

Every time my desktop app starts up another window appears for https://xpui.app.spotify.com/index.html with the error:DNS_PROBE_FINISHED_NXDOMAIN The app works fine but it's incredibly annoying to have this random window appear every single time. Mac...

Music Fan

pit8302

Newbie

30044 Views

57 replies

9 likes

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  • 57 replies
  • 9 likes

Solved!! Cant download Spotify on Mac OS 10.15.7

PlanPremiumCountryUnited States Of AmericaDeviceMacBook Pro (15-inch, Mid 2010)Operating SystemMac OS Catalina 10.15.7 My Question or IssueWhen I try to install Spotify the installer says "Unsupported PlatformSorry, this version of Spotify is for mac...

Newbie

archaosenzo

Visitor

17738 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Solved!! Clear recently played on home screen?

How do I clear the recently played items that appear on the home screen upon launching the desktop app? If I go into the Recently Played section and remove them there, they still show up on the home screen.

Regular

jruby

Visitor

154349 Views

12 replies

25 likes

  • 154349 Views
  • 12 replies
  • 25 likes

Solved!! Upstream request timeout?

The web player link brings me to a white page that says upstream request timeout. The website said it was fixed in October but it is a new issue for me.

Newbie

Ivelina

Moderator

138274 Views

47 replies

20 likes

  • 138274 Views
  • 47 replies
  • 20 likes

Solved!! Won't play through 2017 MacBook Pro (speakers or headphones)

PlanPremiumCountryUSADeviceMacBook Pro 2017 + Beats headphones Operating SystemUp-to-date iOS For over a week, Spotify on my MacBook will play songs but there's no sound, either through the speakers on my Beats headphones. The songs will play but no ...

Regular

Plan Premium Country USA Device MacBook Pro 2017 + Beats headphones  Operating System Up-to-date iOS    For over a week, Spotify on my MacBook will play songs but there's no s...

robdesign

Casual Listener

4720 Views

6 replies

0 likes

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Solved!! Can't Install Spotify

PlanPremiumCountryFrance (previously the USA) DeviceMac book pro late 2011Operating System(iOS 10.11.6) I addressed the issue somewhere else but I received no help really. I am trying to install the latest version of spotify but I keep getting the sa...

Roadie

  Plan Premium Country France (previously the USA)   Device Mac book pro late 2011 Operating System (iOS 10.11.6)  I addressed the issue somewhere else but I received no help...

deadbeat_son

Casual Listener

7648 Views

9 replies

0 likes

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  • 9 replies
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Solved!! How to see the playlist I'm currently listening to?

Hi with the new update I can no longer easily find the playlist I'm listening to unless I remember how to find it.With the last version I could just click on the album art that appeared at the bottom left, but now as there is no longer a section for ...

Casual Listener

  Hi with the new update I can no longer easily find the playlist I'm listening to unless I remember how to find it. With the last version I could just click on the album art that appeared at ...

AeroZ

Composer

920 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Song shuffle no longer working

Premium, Family, UK, iPhone, Mac. The main way I like to listen to my music is to shuffle play across all the songs in my library. Just as iTunes, Apple Music etc has always let you do.This used to work fine in Spotify. It no longer works. If you sel...

Music Fan

Premium, Family, UK, iPhone, Mac.   The main way I like to listen to my music is to shuffle play across all the songs in my library. Just as iTunes, Apple Music etc has always let you do. Thi...

alpatters

Music Fan

3318 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Solved!! Delete queue button has disappeared

Hey ! I'm on Mac High Sierra and I have a premium account. The delete button of the queue has disapared so I can't delete the next songs... Any one woudl have a solution to make it appear again ? I've tried several restarts...

Casual Listener

  Hey !  I'm on Mac High Sierra and I have a premium account.    The delete button of the queue has disapared so I can't delete the next songs...    Any one woud...

Kongenakaguden

Casual Listener

3063 Views

1 replies

1 likes

  • 3063 Views
  • 1 replies
  • 1 likes

Solved!! ERROR 17 then ERROR 4

PlanFree/PremiumCountry DeviceMacbook Pro late 2010Operating SystemiOS 10 My Question or Issue Hello, A few days ago, I went into my spotify and it came up with an error randomly of ERROR 17, saying to change my proxy settings or firewall settings. I...

Casual Listener

Plan Free/Premium Country   Device Macbook Pro late 2010 Operating System iOS 10   My Question or Issue  Hello,   A few days ago, I went into my spotify and it came up...

Loxer

Community Legend

940 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Shuffle not working for Songs or Daily Mix

Shuffle isn't working on Songs or Daily Mix. Did you discontinue it? I've included a screen shot so you can see the shuffle option is blurred out. Not happy about this. PlanPremiumCountryUSA DeviceMac DesktopOperating SystemMac Sierra 10.12 My Questi...

Casual Listener

Shuffle isn't working on Songs or Daily Mix. Did you discontinue it? I've included a screen shot so you can see the shuffle option is blurred out.  Not happy about this.   Plan Premium ...

frapo

Gig Goer

13218 Views

5 replies

0 likes

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  • 5 replies
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Solved!! Pause button not working/log in and have to choose between ubuntu or my iphone

Premium accountCountry Germany Device(iPhone 5s and MacBook Air (13-inch, Mid 2013))Operating System OS Yosemite 10.10.5 when i log in to spotify from my macbook air and from my iphone 5s, it gives me two options : Listening on ubuntu or listen on th...

Casual Listener

  Premium account Country Germany   Device (iPhone 5s and MacBook Air (13-inch, Mid 2013)) Operating System OS Yosemite 10.10.5      when i log in to spotify fr...

polidino

Casual Listener

971 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Autoplay won't work

PlanFree DeviceMacbook air early 2015 Operating SystemHigh Sierra version 10.13.6 My autoplay won't work after the playlist is done, I don't have it on repeat and I have autoplay on, but it just restarts the playlist but doesn't start. I've restarted...

Newbie

  Plan Free   Device Macbook air early 2015   Operating System High Sierra version 10.13.6   My autoplay won't work after the playlist is done, I don't have it on r...

Loxer

Community Legend

1011 Views

1 replies

0 likes

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  • 1 replies
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Customize my interface

Hello, Why can't I somehow customize my interface in the desktop app? As seen on the picture below, all the ones marked with red, I never click on. I always go to my playlist, but for some weird reason I need to scroll passed 11 text points before I ...

Casual Listener

Hello,   Why can't I somehow customize my interface in the desktop app? As seen on the picture below, all the ones marked with red, I never click on. I always go to my playlist, but for some w...

Egg_Juggler

Casual Listener

7323 Views

2 replies

5 likes

customize
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Solved!! Unable to bring back autoplay

PlanPremiumCountry FranceDeviceiMac My Question or Issue My autoplay is off, and I can't find the autoplay in the settings, so I can't bring back the autoplay. Can you help me? Thanks

Newbie

Plan Premium Country  France Device iMac     My Question or Issue  My autoplay is off, and I can't find the autoplay in the settings, so I can't bring back the autoplay.&...

Goslopo

Roadie

761 Views

1 replies

0 likes

  • 761 Views
  • 1 replies
  • 0 likes

Solved!! Keyboard media keys (play/pause) not working

macOS High Sierra v10.13.6 Spotify v1.0.90.268.ga8a0ceb4 Play/pause/skip track buttons on keyboard no longer working. - Tried re-starting machine already.- Tried re-starting app.- Tried plugging/unplugging keyboard.- Media keys function with other ap...

Regular

macOS High Sierra v10.13.6   Spotify v1.0.90.268.ga8a0ceb4   Play/pause/skip track buttons on keyboard no longer working.   - Tried re-starting machine already. - Tried re-start...

AphexCX

Casual Listener

117485 Views

6 replies

6 likes

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  • 6 replies
  • 6 likes

Solved!! Radio Error - Failed to load

This problem has come up before with somebody saying they disabled hardware acceleration in settings – an option which doesn't exist (anymore). So what can be done when the radio doesn't load?

Regular

This problem has come up before with somebody saying they disabled hardware acceleration in settings – an option which doesn't exist (anymore).   So what can be done when the radio doesn't loa...

Loxer

Community Legend

1534 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Solved!! Can't play the current song on macOs Mojave 10.14

PlanPremiumCountry SwedenDeviceMacbook Pro late 2016Operating SystemmacOs 10.14 My Question or Issue The mac desktop app does not work for me any more. All I get is a "Can't play the current song".I've tried the following without success:1. Logout an...

Casual Listener

Plan Premium Country  Sweden Device Macbook Pro late 2016 Operating System macOs 10.14   My Question or Issue  The mac desktop app does not work for me any more. All I get is...

Loxer

Community Legend

8488 Views

3 replies

0 likes

  • 8488 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Bug - offline mode does not allow Spotify to login when setup/backup from another macbook

PlanPremiumCountry AustraliaDeviceMacbook Pro 2017 15-inchOperating SystemmacOS Mojave and macOS High Sierra My Question or Issue I recently migrated from one of my Macbooks (which was destroyed in a fire) to my new Macbook Pro. Tried installing Spot...

Casual Listener

Plan Premium Country  Australia Device Macbook Pro 2017 15-inch Operating System macOS Mojave and macOS High Sierra  My Question or Issue  I recently migrated from one of my M...

rome3

Casual Listener

2661 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Get list of all episodes in a podcast back

Plan PremiumDevice Macbook Pro You can choose to filter by "unplayed episodes" but once you do, and have played all episodes, you can not get the full list of episodes back. Anyone who know a solution to this ?

Casual Listener

  Plan Premium Device Macbook Pro   You can choose to filter by "unplayed episodes" but once you do, and have played all episodes, you can not get the full list of episodes ba...

cowboyecosse

Casual Listener

4536 Views

5 replies

0 likes

Desktop Mac
Podcast Episodes
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Solved!! Problema autoplay en iMac

Buenos días, tengo un problema con la preferencia del Autoplay, hace unos días que estaba escuchando mis listas de misica al finalizar ya no sobana niguna cancion, y busque en preferecias y algo se habia desactivado pero no todo segun yo estaba igual...

Newbie

    Buenos días, tengo un problema con la preferencia del Autoplay, hace unos días que estaba escuchando mis listas de misica al finalizar ya no sobana niguna cancion, y busque en prefere...

Loxer

Community Legend

1443 Views

1 replies

0 likes

  • 1443 Views
  • 1 replies
  • 0 likes

Solved!! Album art not showing in Spotify

PlanPremiumCountryBrazil DeviceMacMiniOperating SystemMacOs 10.13.6 My Question or Issue I used to have the cover of the album playing in the bottom left on Spotify. Apparently, I've clicked on it by mistake, and it disappeared, as can be seen on the...

Casual Listener

  Plan Premium Country Brazil  Device MacMini Operating System MacOs 10.13.6   My Question or Issue  I used to have the cover of the album playing in the bottom left on...

Loxer

Community Legend

4289 Views

3 replies

1 likes

  • 4289 Views
  • 3 replies
  • 1 likes

Solved!! Single/Specified song just stopping

So i've run into an issue with the latest update where when I search a single or specified song, it just stops there; before it would play a related/similar song but now it just stops. I'd like to revert it back to where it would find new relevant ar...

Newbie

So i've run into an issue with the latest update where when I search a single or specified song, it just stops there; before it would play a related/similar song but now it just stops. I'd like to re...

Loxer

Community Legend

805 Views

1 replies

0 likes

  • 805 Views
  • 1 replies
  • 0 likes

Solved!! Mojave text issues on non-Retina

Hi all, Have just upgraded to Mojave, and I use an external monitor alongside my Retina MacBook Pro (early 2015). However, the fonts look terrible on Spotify when using my non-Retina display. There's been plenty of chat online about Apple disabling s...

Casual Listener

Hi all,   Have just upgraded to Mojave, and I use an external monitor alongside my Retina MacBook Pro (early 2015). However, the fonts look terrible on Spotify when using my non-Retina display...

oscarolar

Newbie

5861 Views

10 replies

5 likes

macOS Mojave
  • 5861 Views
  • 10 replies
  • 5 likes