Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2690 Views
1 replies
0 likes

2690 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
5138 Views
1 replies
0 likes

5138 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3688 Views
1 replies
3 likes

3688 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
39666 Views
19 replies
1 likes
music stops

39666 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165508 Views
0 replies
35 likes
Mac

165508 Views
0 replies
35 likes

Superuser Contribution Error code access point 19

Hi,I just subscribed for premium in South Korea.However, I am not able to login in Spotify on my MacBook. It says error code access point 19.Is there a way to solve this problem?

ohmygodkimchi
Casual Listener
Hi, I just subscribed for premium in South Korea. However, I am not able to login in Spotify on my MacBook. It says error code access point 19. Is there a way to solve this problem?
2021-02-01 7:10:04 PM
2021-09-08 4:04:56 AM
delta7
Newbie
21624 Views
32 replies
49 likes
macbook login

21624 Views
32 replies
49 likes

Bug: Inconsistent Follow / Unfollow button

Hello team,As I wanted to unfollow a contact profile on Spotify, I noticed something odd.Despite the fact I that I am following someone, the action button label says "follow" instead of "unfollow" (red arrow on my screenshot).The drop down menu, is c...

yoonnel
Composer
Hello team, As I wanted to unfollow a contact profile on Spotify, I noticed something odd. Despite the fact I that I am following someone, the action button label says "follow" instead of "unfollow...
2021-09-07 9:52:02 AM
2021-09-07 9:17:52 PM
AeroZ
Composer
685 Views
1 replies
0 likes

685 Views
1 replies
0 likes

Superuser Contribution Two very annoying things about the recent Spotify for Mac app

PlanPremiumCountryNorwayDeviceMacbook Pro 2014Operating SystemMacOS 10.14.6 My Question or Issue So, for the latest incarnations, two (at least) very annoying things have become part of the desktop client of Spotiy for Mac. 1) Adding albums to a play...

oivindi
Regular
Plan Premium Country Norway Device Macbook Pro 2014 Operating System MacOS 10.14.6 My Question or Issue So, for the latest incarnations, two (at least) very annoying things h...
2021-09-03 8:43:23 PM
2021-09-05 2:47:31 PM
oivindi
Regular
550 Views
2 replies
0 likes

550 Views
2 replies
0 likes

Solved!!Superuser Contribution Stream or download ...

Plan PremiumCountry Québec, Canada Device iMac (2013)Operating System OS 10.15.7 My Question or Issue Hello ... If I downloaded playlists from Spotify, will Spotify ALWAYS use the downloaded version of a title to play it either from the playlist or f...

rlesperance
Music Fan
Plan Premium Country Québec, Canada Device iMac (2013) Operating System OS 10.15.7 My Question or Issue Hello ... If I downloaded playlists from Spoti...
2021-09-01 4:50:44 PM
2021-09-02 5:03:41 PM
Eni
Moderator
493 Views
1 replies
0 likes

493 Views
1 replies
0 likes

Account name truncated

PlanPremiumCountryThe NetherlandsDeviceMacBook Pro 16 inch (2019)Operating SystemmacOS 11.5.2 My Question or IssueMy account name seems to be truncated in the top right of the macOS app. My name has 18 characters (including spaces) and is truncated a...

dylanvdbrink
Casual Listener
Plan Premium Country The Netherlands Device MacBook Pro 16 inch (2019) Operating System macOS 11.5.2 My Question or Issue My account name seems to be truncated in the top right of th...
2021-09-01 9:08:10 AM
2021-09-02 11:15:38 AM
dylanvdbrink
Casual Listener
548 Views
2 replies
1 likes
Account
macOS
space
truncated

548 Views
2 replies
1 likes

Superuser Contribution Desktop app doesn't show Google speakers as a device to connect to

I have a premium account and I'm on Mac Mojave 10.14.4 Whenever I want to cast my Spotify to my Google Home speakers, it works without issue on my phone. However, whenever I try to cast from the desktop app, my speakers never show up as an option. It...

nicolef6
Regular
I have a premium account and I'm on Mac Mojave 10.14.4 Whenever I want to cast my Spotify to my Google Home speakers, it works without issue on my phone. However, whenever I try to cast from...
2019-04-16 3:39:53 AM
2021-09-01 12:01:47 AM
MafeG
Spotify Legend
3810 Views
7 replies
10 likes
Connect
Desktop Mac
Google Home

3810 Views
7 replies
10 likes

Artwork image is blurry

Hello there, I am creating this topic as I noticed that nobody’s at Spotify seems to care about the issue we are all encountering about artworks when playing a song on an apple device. All the artworks on Spotify mac are blurry as **bleep** and no on...

Capture d’écran 2021-08-30 à 18.39.52.png

Capture d’écran 2021-08-30 à 18.48.19.png

6alax6music
Casual Listener
Hello there, I am creating this topic as I noticed that nobody’s at Spotify seems to care about the issue we are all encountering about artworks when playing a song on an apple device....
2021-08-30 6:58:42 PM
2021-09-01 4:06:02 PM
MateusM
Spotify Star
634 Views
1 replies
1 likes
artwork
blur
image
quality

634 Views
1 replies
1 likes

Superuser Contribution Tracks are blurred when scrolling

Spotify 1.1.66.580.gbd43cbc9-a, Mac OS 10.14.6, MacBook Pro 2012 Often when scrolling through tracks, several titles will be replaced by boxy placeholders, indicating that the titles haven't loaded. This started fairly recently. Scrolling up and down...

JW1
Regular
Spotify 1.1.66.580.gbd43cbc9-a, Mac OS 10.14.6, MacBook Pro 2012 Often when scrolling through tracks, several titles will be replaced by boxy placeholders, indicating that the titl...
2021-08-27 11:25:28 PM
2021-08-28 12:52:41 AM
CarlosE
Moderator
386 Views
1 replies
0 likes

386 Views
1 replies
0 likes

Superuser Contribution Music swap by itself from spotify iphone to spotify desktop

HI! I have been having problems lately to play music on my phone when my desktop spotify is connected, it keeps swapping! so my music on my phone stops. There is nobody playing music in the laptop because literally I am in front of it.

Gladiadormarco
Newbie
HI! I have been having problems lately to play music on my phone when my desktop spotify is connected, it keeps swapping! so my music on my phone stops. There is nobody playing music in the laptop be...
2021-08-27 3:29:29 PM
2021-08-28 4:24:41 PM
Jeremy
Spotify Legend
437 Views
1 replies
0 likes

437 Views
1 replies
0 likes

Superuser Contribution Play custom Stations app in main macOS desktop app

Is there a way to play custom stations I made in the Stations app on Android in the main macOS desktop app? Do these show up somewhere as custom radio stations?

spoty2021
Casual Listener
Is there a way to play custom stations I made in the Stations app on Android in the main macOS desktop app? Do these show up somewhere as custom radio stations?
2021-08-15 10:18:45 PM
2021-08-25 8:45:44 PM
Eni
Moderator
982 Views
5 replies
0 likes

982 Views
5 replies
0 likes

Solved!!Superuser Contribution Can't login - error code Accesspoint:32

Hi, I can't seem to be able to login to my account in the Spotify app on my Mac (works everywhere else, even in the browser of the Mac etc...). I've restarted the computer, I've done a clean re-install of the Spotify app. The firewall is disabled and...

farsteppa_1
Casual Listener
Hi, I can't seem to be able to login to my account in the Spotify app on my Mac (works everywhere else, even in the browser of the Mac etc...). I've restarted the computer, I've done a clean re-insta...
2021-08-19 1:56:02 PM
2021-08-24 11:16:59 AM
Elena
Moderator
15420 Views
3 replies
0 likes

15420 Views
3 replies
0 likes

Solved!! Bad sound quality of a single track

PlanPremiumCountrySweden DeviceMacbook Pro late 2012Operating SystemOSX 10.15.7 Catalina My Question or IssueListening to MONO NO AWARE's album 人生、山おり谷おり (jinsei, yamaori taneori) and their famous single song マンマミーヤ！ (Manmamiiya!) has horrendous qual...

peite
Casual Listener
Plan Premium Country Sweden Device Macbook Pro late 2012 Operating System OSX 10.15.7 Catalina My Question or Issue Listening to MONO NO AWARE's album 人生、山おり谷おり (jins...
2021-08-23 7:03:24 PM
2021-08-24 3:10:40 AM
AdamDamon
Spotify Star
819 Views
1 replies
0 likes
MONO NO AWARE
P-VINE

819 Views
1 replies
0 likes

Superuser Contribution All the playlists I saved and made are gone

PlanPremiumCountryCanada + South KoreaDeviceMacBook Pro + Galaxy Note 10+ My Question or IssueI had about 70 playlists I made and I was following about 700 playlists (yeah, a lot); along with about 7 playlist folders. I was just opening the Spotify a...

plonqed
Casual Listener
Plan Premium Country Canada + South Korea Device MacBook Pro + Galaxy Note 10+ My Question or Issue I had about 70 playlists I made and I was following about 700 playlists (yeah, a lot...
2021-08-20 11:19:49 PM
2021-08-23 8:39:47 PM
CarlosE
Moderator
665 Views
4 replies
0 likes

665 Views
4 replies
0 likes

Superuser Contribution Spotify Connect through Mac desktop app skips first couple of seconds for each song

PlanPremiumCountryBelgiumDeviceMacBook Pro 15inch 2017Operating SystemMacOS 11.4 Big Sur My Question or IssueWhen I play any song, regardless of playlist or album, or when I skip to the next song, it starts at -10 seconds or so. Sometimes it just ski...

ChristopheVDBD
Casual Listener
Plan Premium Country Belgium Device MacBook Pro 15inch 2017 Operating System MacOS 11.4 Big Sur My Question or Issue When I play any song, regardless of playlist or album, or w...
2021-08-20 1:39:18 PM
2021-08-21 8:05:53 PM
Eni
Moderator
517 Views
1 replies
0 likes
Mac Desktop App
Spotify Connect Desktop

517 Views
1 replies
0 likes

Superuser Contribution [arm64 build] Cannot use app unless I select artists I like

PlanPremiumCountrySwedenDeviceMacBook Pro M1 2020Operating SystemmacOS Big Sur 11.5.1 My Question or IssueAfter a recent update I am completely unable to use the app unless I provide data of what artists I like. I am greeted by a "Choose 3 or more ar...

Henhouse
Casual Listener
Plan Premium Country Sweden Device MacBook Pro M1 2020 Operating System macOS Big Sur 11.5.1 My Question or Issue After a recent update I am completely unable to use the app unless I...
2021-08-19 10:28:09 AM
2021-08-20 11:35:06 AM
Elena
Moderator
550 Views
2 replies
0 likes

550 Views
2 replies
0 likes

Solved!!Superuser Contribution Clicking cover brings you to the wrong album

My Question or IssueDespite an earlier thread on this topic having been marked as FIXED, clicking on the cover art still sends me to the wrong album. This has started happening only recently as a bug. In this case I'm showing, clicking the cover for ...

silversidedown
Music Fan
My Question or Issue Despite an earlier thread on this topic having been marked as FIXED, clicking on the cover art still sends me to the wrong album. This has started happening only recently as a b...
2021-05-19 6:00:18 PM
2021-08-20 3:27:25 AM
silversidedown
Music Fan
1840 Views
12 replies
0 likes
bug

1840 Views
12 replies
0 likes

Superuser Contribution Spotify Connect is not reliable in detecting local clients

Plan PremiumCountry Netherlands DeviceMacBook Pro Late 2016, Mac Mini 2012, iPhone 12 mini Operating SystemmacOS 11.5, macOS 10.15.7, iOS 14.7 My Question or Issue As a Spotify Connect user, I feel like your product is plain broken, and has been for ...

joriswitteman
Regular
Plan Premium Country Netherlands Device MacBook Pro Late 2016, Mac Mini 2012, iPhone 12 mini Operating System macOS 11.5, macOS 10.15.7, iOS 14.7 My Question or Iss...
2021-08-17 10:43:32 AM
2021-08-18 4:18:30 PM
Elena
Moderator
656 Views
2 replies
0 likes

656 Views
2 replies
0 likes

Superuser Contribution White Like button

PlanFreeCountrySingapore DeviceMacBook Air (13-inch, Mid 2013)Operating SystemBig Sur My Question or Issuecurrent song playing now on bottom left of screen shows the like button is white instead of the normal green. this is not the case when im looki...

dylanong
Casual Listener
Plan Free Country Singapore Device MacBook Air (13-inch, Mid 2013) Operating System Big Sur My Question or Issue current song playing now on bottom left of screen shows...
2021-08-14 11:36:50 AM
2021-08-18 8:48:39 AM
Ver
Spotify Legend
760 Views
5 replies
0 likes

760 Views
5 replies
0 likes

Superuser Contribution Mac os window controls overlapping UI

On Apple OS Big Sur, the window controls (quit, reduce, full screen) get in the way of the left panel. See screenshot.

LucienPerouze
Newbie
On Apple OS Big Sur, the window controls (quit, reduce, full screen) get in the way of the left panel. See screenshot.
2021-08-16 3:58:50 PM
2021-08-17 4:49:17 PM
Jeremy
Spotify Legend
496 Views
1 replies
0 likes

496 Views
1 replies
0 likes

Superuser Contribution Local file wont share across Mac computers

PlanPremiumHong Kong Device(Mac Pro)Operating System(Mojave, Catalina) My Question or IssueI imported some local files to my home mac, and those files are synced with my android, but when it comes to my mac in my studio, those synced files are in gre...

Isaac_ng
Casual Listener
Plan Premium Hong Kong Device (Mac Pro) Operating System (Mojave, Catalina) My Question or Issue I imported some local files to my home mac, and those files are synced with my...
2021-08-16 9:50:34 AM
2021-08-17 10:39:26 AM
Alex
Spotify Legend
387 Views
1 replies
0 likes

387 Views
1 replies
0 likes

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