Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
2434 Views
1 replies
0 likes

2434 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
4879 Views
1 replies
0 likes

4879 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
3577 Views
1 replies
3 likes

3577 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
39437 Views
19 replies
1 likes
music stops

39437 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
165364 Views
0 replies
35 likes
Mac

165364 Views
0 replies
35 likes

Spotify crashes immediately after opening.

Tried reinstalling, restarting computer and clearing cache doesn't work.

deziel
Casual Listener
Tried reinstalling, restarting computer and clearing cache doesn't work.
2020-07-14 3:39:33 PM
2020-07-14 5:58:45 PM
Billy-J
Spotify Star
350 Views
1 replies
0 likes

350 Views
1 replies
0 likes

Download button gone after updating spotify to the webplayer

Is this feature gone for a short period of time? Because it is essential being able to listen while no wifi is available Kindly jullek57

jullek57
Casual Listener
Is this feature gone for a short period of time? Because it is essential being able to listen while no wifi is available Kindly jullek57
2020-07-11 2:06:42 AM
2020-07-14 5:29:28 PM
Billy-J
Spotify Star
814 Views
3 replies
0 likes

814 Views
3 replies
0 likes

Mac OS - cache not found in finder - local files still exist on re-install

Premium - US planMac OS 10.14.6 I have tried multiple times to modify my local files. The cache remains after reinstall. I have searched /library/caches and /library/application for "spotify" and find nothing that has been described in how to permane...

sycamorefarm
Visitor
Premium - US plan Mac OS 10.14.6 I have tried multiple times to modify my local files. The cache remains after reinstall. I have searched /library/caches and /library/application for "spoti...
2020-07-14 5:26:53 PM
339 Views
0 replies
0 likes

339 Views
0 replies
0 likes

Solved!! Playlist Cover Image Not Updating

PlanPremium - Family PlanCountryUnited KingdownDevice(Macbook Pro - 13 inch, 2020, iPhone 11)Operating System(macOS Catalina 10.15.5, iOS 13.5.1) My Question or IssueWhen going to replace old playlist cover images with new images, the new image stays...

sdrain02
Newbie
Plan Premium - Family Plan Country United Kingdown Device (Macbook Pro - 13 inch, 2020, iPhone 11) Operating System (macOS Catalina 10.15.5, iOS 13.5.1) My Question or Issue When goi...
2020-07-13 12:15:26 AM
2020-07-14 9:58:48 AM
Emilia_8
Community Legend
3460 Views
1 replies
0 likes

3460 Views
1 replies
0 likes

Solved!!Superuser Contribution Won't let option forget device on Mac OS Sierra 10.12.6

PlanFreeCountryN/ADeviceMac OS Sierra 10.12.6Operating SystemApple Devices So I was listening to Rap God (Clean Version) on my iPad when I open my Mac to listen in the Mac instead. But it said that the device is connected. I opened my iPad so my iPad...

MusicCanHelp
Casual Listener
Plan Free Country N/A Device Mac OS Sierra 10.12.6 Operating System Apple Devices So I was listening to Rap God (Clean Version) on my iPad when I open my Mac to listen in the Mac inst...
2020-07-13 9:17:10 AM
2020-07-14 5:47:35 AM
MusicCanHelp
Casual Listener
583 Views
2 replies
0 likes

583 Views
2 replies
0 likes

Spotify display off for recently played + playlist covers

Plan: Premium Family PlanCountry: Canada Device: Macbook Air late 2015Operating System: Macbook OS x El Capitan, version 10.11.5 Spotify version: 1.1.37.690.g8f3b16fc Spotify seems to show old information a lot in the desktop app as well as the web v...

carolinezzz
Visitor
Plan: Premium Family Plan Country: Canada Device: Macbook Air late 2015 Operating System: Macbook OS x El Capitan, version 10.11.5 Spotify version: 1.1.37.690.g8...
2020-07-13 9:02:12 PM
347 Views
0 replies
0 likes

347 Views
0 replies
0 likes

My Spotify Doesn't open

Yesterday, I tried to open my Spotify on pc but it does, in seconds he has been closed idk why, also i have downloaded the 1.5 and recommend version. I don't know what to do

D_likesan
Visitor
Yesterday, I tried to open my Spotify on pc but it does, in seconds he has been closed idk why, also i have downloaded the 1.5 and recommend version. I don't know what to do
2020-07-12 7:32:56 PM
2020-07-12 9:39:07 PM
Billy-J
Spotify Star
449 Views
1 replies
1 likes

449 Views
1 replies
1 likes

Solved!! Multiple Local File Problems

I've been having some trouble with my local files, both before and after i've tried changing song titles and other metadata. - Whole albums just won't play (One album can only play the one song that I changed the title of. All of the other songs in t...

user-removed
Visitor
I've been having some trouble with my local files, both before and after i've tried changing song titles and other metadata. - Whole albums just won't play (One album can only play the ...
2017-04-22 12:28:44 PM
2020-07-12 8:00:08 PM
Yungpumpgang
Newbie
13736 Views
6 replies
0 likes
Mac

13736 Views
6 replies
0 likes

Superuser Contribution Catalina OS issue for Spotify

Plan MonthlyPremiumUnited States DeviceMac Laptop Mid 2014Operating SystemCatalina 10.5.5. My Question or IssueI updated to Catalina 10.5.5 and not Spotify won't open. It flashes when I click open, but does nothing.

Sobek
Casual Listener
Plan Monthly Premium United States Device Mac Laptop Mid 2014 Operating System Catalina 10.5.5. My Question or Issue I updated to Catalina 10.5.5 and not Spotify won't open. &...
2020-07-03 7:10:00 PM
2020-07-12 3:04:12 PM
Joel-M
Composer
1476 Views
6 replies
0 likes

1476 Views
6 replies
0 likes

Family mix not available

PlanPremium familyCountryThe NetherlandsDevice(iPhone 6, iMac, Macbook pro) My Question or IssueRecently my phone gave me a notification that Spotify has rolled out the 'family mix' feature in the Netherlands. I clicked the 'listen now' button and I ...

jorisvandedonk
Music Fan
Plan Premium family Country The Netherlands Device (iPhone 6, iMac, Macbook pro) My Question or Issue Recently my phone gave me a notification that Spotify has rolled o...
2020-05-04 9:17:35 PM
2020-07-11 4:33:05 AM
Joel-M
Composer
979 Views
5 replies
0 likes

979 Views
5 replies
0 likes

There is no option to hide music in the context menu

PlanPremium CountryBrazil DeviceMacbook Pro 2018 Operating SystemMacOs Catalina 10.15 My Question or IssueThere is no option to hide music in the context menu of the desktop app (right click) You can only hide music on your smartphone and it still do...

btz1
Gig Goer
Plan Premium Country Brazil Device Macbook Pro 2018 Operating System MacOs Catalina 10.15 My Question or Issue There is no option to hide music in the context...
2020-07-11 1:59:34 AM
2020-07-11 2:01:03 AM
btz1
Gig Goer
592 Views
1 replies
0 likes

592 Views
1 replies
0 likes

Short Series Podcasts stuck in "Your Top Podcasts"

PremiumUSA Device(iMacBook Pro Mid 2015, MacOS 10.15.5)I have two podcasts that I listened to a month or so ago, "Wind of Change" and "Son of a Hit Man." Both of these are short series podcasts and they will not be adding any new content. I would lik...

1223999729
Visitor
Premium USA Device (iMacBook Pro Mid 2015, MacOS 10.15.5) I have two podcasts that I listened to a month or so ago, "Wind of Change" and "Son of a Hit Man." Both of these are short series...
2020-07-01 4:39:22 PM
2020-07-11 1:12:19 AM
Joel-M
Composer
514 Views
1 replies
0 likes

514 Views
1 replies
0 likes

Same song keeps being added to my playlist and I can't stop it

Premium Family Plan, Argentina I created a playlist a few years ago and the first song I added was "Hooked on a Feeling" by Blue Swede. The playlist now has more than 6 hours of music. The problem? The same song (Hooked on a Feeling) keeps adding its...

soymaza
Casual Listener
Premium Family Plan, Argentina I created a playlist a few years ago and the first song I added was "Hooked on a Feeling" by Blue Swede. The playlist now has more than 6 hours of...
2020-06-28 9:31:49 PM
2020-07-10 9:06:51 PM
soymaza
Casual Listener
537 Views
2 replies
0 likes

537 Views
2 replies
0 likes

Can't see the local file using desktop app

I am using macbook desktop app and I want to add local file into Spotify.However, I can't find the local file column in the setting page even open the advanced setting.Can anyone help me? Thanks.

314k2xzjb6f4xk4
Visitor
I am using macbook desktop app and I want to add local file into Spotify. However, I can't find the local file column in the setting page even open the advanced setting. Can anyone help me? Thanks....
2020-06-24 3:39:46 PM
2020-07-10 6:28:50 PM
Joel-M
Composer
495 Views
1 replies
0 likes

495 Views
1 replies
0 likes

Solved!!Superuser Contribution I cannot filter my playlist in Russian language anymore

PlanPremiumCountryGermanyDeviceMacBook Pro Late 2019Operating SystemmacOS 10.14.6Version1.1.36.734.g8731c306 My Question or IssueOne of the latest updates broke filtering in Playlist in Russian language: whatever I type in the filter bar, nothing is ...

kalimatas
Regular
Plan Premium Country Germany Device MacBook Pro Late 2019 Operating System macOS 10.14.6 Version 1.1.36.734.g8731c306 My Question or Issue One of the latest updates broke filtering...
2020-07-07 1:19:22 PM
2020-07-10 3:26:42 PM
kalimatas
Regular
663 Views
3 replies
0 likes

663 Views
3 replies
0 likes

Superuser Contribution Sound quality after going Premium.

PlanPremiumCountryLithuaniaDevice(iMac 2017)Operating System(macOS High Sierra) My Question or IssueHello, I've just upgraded to Premium and I'm having sort of a trouble (I guess). First thing I did was changing the sound quality to the highest. Howe...

KarolisL
Casual Listener
Plan Premium Country Lithuania Device (iMac 2017) Operating System (macOS High Sierra) My Question or Issue Hello, I've just upgraded to Premium and I'm having sort of a trouble (I g...
2020-07-01 10:12:48 AM
2020-07-10 8:27:45 AM
KarolisL
Casual Listener
885 Views
2 replies
0 likes
high
low
quality
sound
Sound Quality

885 Views
2 replies
0 likes

Superuser Contribution CPU Usage

Using Macbook Pro 2019 which is recently bought and every time I'm using Spotify, it is hot and fan is screaming at me. I've checked activity monitor and CPU usage is always at 100%. I've reinstalled Spotify and still the same issue.

cxsnb_
Visitor
Using Macbook Pro 2019 which is recently bought and every time I'm using Spotify, it is hot and fan is screaming at me. I've checked activity monitor and CPU usage is always at 100%. I've reinstalled...
2020-07-03 1:12:32 PM
2020-07-09 6:36:52 PM
elkmann90
Casual Listener
2558 Views
11 replies
4 likes
CPU
cpu usage
macbook

2558 Views
11 replies
4 likes

Spotify Helper crashes several times a day, consuming 100% CPU

PlanFree/PremiumDeviceMacbook Pro (16-inch, 2019)Operating SystemmacOS 10.15.5 My Question or IssueThe Spotify Helper processes crashes several times a day. On one particular day, it crashed 20 times (see screenshot). This problem causes macOS's Repo...

lobster_johnson
Casual Listener
Plan Free/Premium Device Macbook Pro (16-inch, 2019) Operating System macOS 10.15.5 My Question or Issue The Spotify Helper processes crashes several times a day. On one particular day...
2020-07-09 5:21:12 PM
570 Views
0 replies
2 likes

570 Views
0 replies
2 likes

Superuser Contribution MacOS App High %100+ CPU Use After Lastest Version

Spotify macOS app 1.1.36.734.g8731c306 latest version, after i update spotify this version app use high cpu and heat up the machine. I am already clear re-install or downgrade some setting but it doesn't any change. I try all of solutions but doesn't...

volkanozenc
Regular
Spotify macOS app 1.1.36.734.g8731c306 latest version, after i update spotify this version app use high cpu and heat up the machine. I am already clear re-install or downgrade some setting but i...
2020-07-06 11:16:44 AM
2020-07-09 3:36:40 PM
Mario
Spotify Legend
1352 Views
2 replies
3 likes
CPU
high
Mac
macbook

1352 Views
2 replies
3 likes

Superuser Contribution Energy impact really high

DeviceMacbook Pro 15-inch, 2018Operating SystemMacOS High Sierra 10.13.6 My Question or IssueSince approximately 2 days ago, every time I open the Spotify app, my computer makes a lot of noise and when I look at the energy impact it’s always around 1...

FlavieCouture
Casual Listener
Device Macbook Pro 15-inch, 2018 Operating System MacOS High Sierra 10.13.6 My Question or Issue Since approximately 2 days ago, every time I open the Spotify app, my computer makes a lo...
2020-07-07 6:03:03 AM
2020-07-08 5:02:08 PM
Mario
Spotify Legend
2071 Views
5 replies
0 likes

2071 Views
5 replies
0 likes

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