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Please see below the most popular frequently asked questions.

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Desktop (Mac)

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Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1454 Views
  • 1 replies
  • 0 likes
  • 1454 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3771 Views
  • 1 replies
  • 0 likes
  • 3771 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3098 Views
  • 1 replies
  • 3 likes
  • 3098 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38179 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38179 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164766 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164766 Views
  • 0 replies
  • 35 likes

Short Series Podcasts stuck in "Your Top Podcasts"

PremiumUSA Device(iMacBook Pro Mid 2015, MacOS 10.15.5)I have two podcasts that I listened to a month or so ago, "Wind of Change" and "Son of a Hit Man." Both of these are short series podcasts and they will not be adding any new content. I would lik...

  • Visitor
  • Premium USA   Device (iMacBook Pro Mid 2015, MacOS 10.15.5) I have two podcasts that I listened to a month or so ago, "Wind of Change" and "Son of a Hit Man." Both of these are short series...
  • Joel-M
  • Composer
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes

Same song keeps being added to my playlist and I can't stop it

Premium Family Plan, Argentina I created a playlist a few years ago and the first song I added was "Hooked on a Feeling" by Blue Swede. The playlist now has more than 6 hours of music. The problem? The same song (Hooked on a Feeling) keeps adding its...

  • Casual Listener
  • Premium Family Plan, Argentina     I created a playlist a few years ago and the first song I added was "Hooked on a Feeling" by Blue Swede. The playlist now has more than 6 hours of...
  • soymaza
  • Casual Listener
  • 500 Views
  • 2 replies
  • 0 likes
  • 500 Views
  • 2 replies
  • 0 likes

Can't see the local file using desktop app

I am using macbook desktop app and I want to add local file into Spotify.However, I can't find the local file column in the setting page even open the advanced setting.Can anyone help me? Thanks.

  • Visitor
  • I am using macbook desktop app and I want to add local file into Spotify. However, I can't find the local file column in the setting page even open the advanced setting. Can anyone help me? Thanks....
  • Joel-M
  • Composer
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I cannot filter my playlist in Russian language anymore

PlanPremiumCountryGermanyDeviceMacBook Pro Late 2019Operating SystemmacOS 10.14.6Version1.1.36.734.g8731c306 My Question or IssueOne of the latest updates broke filtering in Playlist in Russian language: whatever I type in the filter bar, nothing is ...

  • Regular
  • Plan Premium Country Germany Device MacBook Pro Late 2019 Operating System macOS 10.14.6 Version 1.1.36.734.g8731c306   My Question or Issue One of the latest updates broke filtering...
  • kalimatas
  • Regular
  • 614 Views
  • 3 replies
  • 0 likes
  • 614 Views
  • 3 replies
  • 0 likes

Superuser Contribution Sound quality after going Premium.

PlanPremiumCountryLithuaniaDevice(iMac 2017)Operating System(macOS High Sierra) My Question or IssueHello, I've just upgraded to Premium and I'm having sort of a trouble (I guess). First thing I did was changing the sound quality to the highest. Howe...

  • Casual Listener
  • Plan Premium Country Lithuania Device (iMac 2017) Operating System (macOS High Sierra)   My Question or Issue Hello, I've just upgraded to Premium and I'm having sort of a trouble (I g...
  • KarolisL
  • Casual Listener
  • 840 Views
  • 2 replies
  • 0 likes
  • high
    low
    quality
    sound
    Sound Quality
  • 840 Views
  • 2 replies
  • 0 likes

Superuser Contribution CPU Usage

Using Macbook Pro 2019 which is recently bought and every time I'm using Spotify, it is hot and fan is screaming at me. I've checked activity monitor and CPU usage is always at 100%. I've reinstalled Spotify and still the same issue.

Screenshot 2020-07-03 at 12.11.09.png
  • Visitor
  • Using Macbook Pro 2019 which is recently bought and every time I'm using Spotify, it is hot and fan is screaming at me. I've checked activity monitor and CPU usage is always at 100%. I've reinstalled...
  • elkmann90
  • Casual Listener
  • 2395 Views
  • 11 replies
  • 4 likes
  • CPU
    cpu usage
    macbook
  • 2395 Views
  • 11 replies
  • 4 likes

Spotify Helper crashes several times a day, consuming 100% CPU

PlanFree/PremiumDeviceMacbook Pro (16-inch, 2019)Operating SystemmacOS 10.15.5 My Question or IssueThe Spotify Helper processes crashes several times a day. On one particular day, it crashed 20 times (see screenshot). This problem causes macOS's Repo...

  • Casual Listener
  • Plan Free/Premium Device Macbook Pro (16-inch, 2019) Operating System macOS 10.15.5   My Question or Issue The Spotify Helper processes crashes several times a day. On one particular day...
  • 536 Views
  • 0 replies
  • 2 likes
  • 536 Views
  • 0 replies
  • 2 likes

Superuser Contribution MacOS App High %100+ CPU Use After Lastest Version

Spotify macOS app 1.1.36.734.g8731c306 latest version, after i update spotify this version app use high cpu and heat up the machine. I am already clear re-install or downgrade some setting but it doesn't any change. I try all of solutions but doesn't...

  • Regular
  • Spotify macOS app 1.1.36.734.g8731c306 latest version, after i update spotify this version app use high cpu and heat up the machine. I am already clear re-install or downgrade some setting but i...
  • Mario
  • Spotify Legend
  • 1302 Views
  • 2 replies
  • 3 likes
  • CPU
    high
    Mac
    macbook
  • 1302 Views
  • 2 replies
  • 3 likes

Superuser Contribution Energy impact really high

DeviceMacbook Pro 15-inch, 2018Operating SystemMacOS High Sierra 10.13.6 My Question or IssueSince approximately 2 days ago, every time I open the Spotify app, my computer makes a lot of noise and when I look at the energy impact it’s always around 1...

  • Casual Listener
  • Device Macbook Pro 15-inch, 2018 Operating System MacOS High Sierra 10.13.6   My Question or Issue Since approximately 2 days ago, every time I open the Spotify app, my computer makes a lo...
  • Mario
  • Spotify Legend
  • 1993 Views
  • 5 replies
  • 0 likes
  • 1993 Views
  • 5 replies
  • 0 likes

Why is there a queue i didn't create which i can't clear?

Spotify has created a never ending queue of songs which I can't clear. This means i can't play playlists or my liked songs as it always jumps to the next song queued. These aren't songs i have liked, they're random songs which are similar to ones I h...

  • Visitor
  • Spotify has created a never ending queue of songs which I can't clear.   This means i can't play playlists or my liked songs as it always jumps to the next song queued.   These aren't s...
  • 543 Views
  • 0 replies
  • 0 likes
  • 543 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Can't play current song error while listening to music

PlanPremiumCountryRO Device(Macbook Pro early 2015)Operating System: macOS Mojave My Question or Issue For about 2 months now, whenever I try to play Spotify on macOS, the desktop app playing any music after about 20-30 seconds and shows the "Can't p...

  • Regular
  • Plan Premium Country RO   Device (Macbook Pro early 2015) Operating System: macOS Mojave   My Question or Issue   For about 2 months now, whenever I try to play Spotify on m...
  • Cristianm87
  • Casual Listener
  • 4624 Views
  • 10 replies
  • 2 likes
  • macOS
    macOS Mojave
    Streaming Issue
  • 4624 Views
  • 10 replies
  • 2 likes

[Bug] Spotify prevents Mac from seeping when paused

PlanPremium DeviceMacBook Pro Late 2013 Operating SystemmacOS Mojave 10.14.3 My Question or Issue Hi, Unfortunately Spotify prevents my Mac from sleeping, when a song is paused. You can reproduce this issue by issuing the following command in a Termi...

  • Newbie
  •   Plan Premium   Device MacBook Pro Late 2013   Operating System macOS Mojave 10.14.3   My Question or Issue   Hi,   Unfortunately Spotify prevents my Mac ...
  • mabeghin
  • Visitor
  • 2768 Views
  • 4 replies
  • 8 likes
  • 2768 Views
  • 4 replies
  • 8 likes

Superuser Contribution Can't play the current song

Plan PremiumFree/PremiumCountry UK Device MacBook(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System MACOS Catalina(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI keep getting "can't play the current song". It seems to b...

  • Visitor
  • Plan Premium Free/Premium Country UK   Device  MacBook (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System MACOS Catalina (iOS 10, Android Oreo, Windows 10,etc....
  • Ivan
  • Spotify Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • can't play current song
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution when i click on some song it plays some other and i am not able to access my queue

Plan freeFree/PremiumCountry india Devicemacbook and a google home miniOperating Systemmac os mojaveMy Question or IssueThis only happens sometimes but whenever i click on any song it plays some other which i have never listened to and it does not ev...

  • Visitor
  • Plan free Free/Premium Country india   Device macbook and a google home mini Operating System mac os mojave My Question or Issue This only happens sometimes but whenever i click on any ...
  • Ivan
  • Spotify Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Wrapped Statistics No Longer Available

Hey there, I am trying to find my STATISTICS for the 2018 wrapped that were present when they initially came out. I can find the playlists by going to the wrapped url but the statistics aren't present. Is there a place I can still find this? URLS I'v...

  • Casual Listener
  • Hey there,   I am trying to find my STATISTICS for the 2018 wrapped that were present when they initially came out. I can find the playlists by going to the wrapped url but the statistics aren...
  • ravengh
  • Casual Listener
  • 5337 Views
  • 2 replies
  • 1 likes
  • 5337 Views
  • 2 replies
  • 1 likes

Spotify auto stops after it plays ads.

PlanFreeCountryJapanDeviceFirefox version 78.0, Chrome version 65.0.3325.181Operating SystemMac OS X version 10.9.5My Question or IssueSpotify once again unloads songs after it played ads for free plan. The condition is I think the same as previous i...

Screen Shot 2020-07-07 at 3.44.56.png
  • Casual Listener
  • Plan Free Country Japan Device Firefox version 78.0, Chrome version 65.0.3325.181 Operating System Mac OS X version 10.9.5 My Question or Issue Spotify once again unloads songs after it play...
  • 395 Views
  • 0 replies
  • 0 likes
  • 395 Views
  • 0 replies
  • 0 likes

Podcast Submission Help.

Hi!I've been trying to upload my podcast to Spotify but now I'm stuck.I uploaded my RSS feed on March 5, I know the validation process can take between 5 and 7 days, On March 12 marking the end of that period I log in to Spotify for podcasters and fi...

  • Visitor
  • Hi! I've been trying to upload my podcast to Spotify but now I'm stuck. I uploaded my RSS feed on March 5, I know the validation process can take between 5 and 7 days, On March 12 marking the e...
  • luislema
  • Casual Listener
  • 2778 Views
  • 2 replies
  • 0 likes
  • Other
  • 2778 Views
  • 2 replies
  • 0 likes

Superuser Contribution "can't play the current song"

PlanPremiumCountryCanadaDeviceMacBook Air Early 2015Operating SystemmacOS High Sierra version 10.13.6 My Question or IssueA few songs in my library will play until a song stops 1-3 seconds before it is supposed to end and I receive the blue bar at th...

  • Visitor
  • Plan Premium Country Canada Device MacBook Air Early 2015 Operating System macOS High Sierra version 10.13.6   My Question or Issue A few songs in my library will play until a song sto...
  • Ivan
  • Spotify Legend
  • 576 Views
  • 1 replies
  • 0 likes
  • Can't play the current song
    Mac Book
    Ongoing Issues
  • 576 Views
  • 1 replies
  • 0 likes

Applescript no longer reports Spotify Connect song playing.

PlanPremiumCountryUSA DeviceMacOperating SystemMojaveSpotify Version1.1.30.658.gf13cde74 My Question or IssueI maintain a little Spotify menu bar tool (https://github.com/joshspicer/SpotStatus) that displays my currently playing track in my Mac statu...

  • Casual Listener
  •   Plan Premium Country USA   Device Mac Operating System Mojave Spotify Version 1.1.30.658.gf13cde74   My Question or Issue I maintain a little Spotify menu bar tool (htt...
  • Joshspicer37
  • Casual Listener
  • 1899 Views
  • 6 replies
  • 7 likes
  • applescript
    Mac
  • 1899 Views
  • 6 replies
  • 7 likes

Clearing the whole queue

PremiumUSA Device(iPhone 7, Macbook Pro early 2015)Operating System(most uptodate) My Question or Issue There doesn't seem to be a way to clear an entire queue on the Spotify app on either device without just removing each individual app. I've seen t...

  • Visitor
  • Premium USA   Device (iPhone 7, Macbook Pro early 2015) Operating System (most uptodate)   My Question or Issue   There doesn't seem to be a way to clear an entire queue on t...
  • SoundShots
  • Composer
  • 1005 Views
  • 1 replies
  • 0 likes
  • 1005 Views
  • 1 replies
  • 0 likes