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Desktop (Mac)

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Forum Posts

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 1543 Views
  • 1 replies
  • 0 likes
  • 1543 Views
  • 1 replies
  • 0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3894 Views
  • 1 replies
  • 0 likes
  • 3894 Views
  • 1 replies
  • 0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3148 Views
  • 1 replies
  • 3 likes
  • 3148 Views
  • 1 replies
  • 3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

  • Casual Listener
  • bfteach
  • Regular
  • 38302 Views
  • 19 replies
  • 1 likes
  • music stops
  • 38302 Views
  • 19 replies
  • 1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

  • Spotify Legend
  • 164837 Views
  • 0 replies
  • 35 likes
  • Mac
  • 164837 Views
  • 0 replies
  • 35 likes

Spotify prevents IMac screen saver from working - any ideas

I have identified that a file within Spotify prevents screen saver and sleep from working on Mac IOS 10.15.5. Troubleshooted with apple and the file "spotify helper" prevents this. I have spent time trouble shhooting and its definitely the case. Spot...

  • Casual Listener
  • I have identified that a file within Spotify prevents screen saver and sleep from working on Mac IOS 10.15.5. Troubleshooted with apple and the file "spotify helper" prevents this. I have spent time ...
  • MrGC
  • Music Fan
  • 1162 Views
  • 3 replies
  • 1 likes
  • 1162 Views
  • 3 replies
  • 1 likes

Superuser Contribution [Mac] Clicking on album art highlights wrong song in sorted playlists

Plan: PremiumCountry: USA
 Device(Macbook Pro 2015)Operating System(MacOS 10.14.6 Mojave) My Question or IssueOngoing issue I see every single day while I am paying for a premium subscription. Clicking on the album artwork will navigate to the wrong ...

  • Visitor
  • Plan: Premium Country: USA
   Device (Macbook Pro 2015) Operating System (MacOS 10.14.6 Mojave)   My Question or Issue Ongoing issue I see every single day while I am paying for a ...
  • AeroZ
  • Composer
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

Playlist Descriptions

PlanFamily PremiumCountryUSADeviceMacbook Pro 2019Operating SystemMacOS 10.15.5My Question or IssueWhen I go and update my playlist descriptions it will change for 5 seconds and go back to what I had them as before. I've updated the desktop version, ...

  • Visitor
  • Plan Family Premium Country USA Device Macbook Pro 2019 Operating System MacOS 10.15.5 My Question or Issue When I go and update my playlist descriptions it will change for 5 seconds and go ...
  • Emilia_8
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Please Help Vote: Adjust column width

Many of us have been requesting this feature since 2015 but it keeps getting closed due to lack of voting. Please take .000002 seconds to head over to this post and vote. https://community.spotify.com/t5/Live-Ideas/Desktop-Playlists-Resize-width-of-i...

  • Gig Goer
  • Many of us have been requesting this feature since 2015 but it keeps getting closed due to lack of voting. Please take .000002 seconds to head over to this post and vote. https://community.spoti...
  • 391 Views
  • 0 replies
  • 0 likes
  • Feature
    Ideas
    newidea
    Vote
  • 391 Views
  • 0 replies
  • 0 likes

The length of songs in my playlist is missing? Now it just shows title, artist, and download date..

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • jeannettehoward
  • Regular
  • 394 Views
  • 1 replies
  • 1 likes
  • 394 Views
  • 1 replies
  • 1 likes

BUG: Full Screen Desktop Thumbnail Showing A Blank Black Image

Happen on MacOS 10.14.6 (18G84). When using Spotify on full screen, the top desktop thumbnail is missing and we get just a black square.It used to work OK a few months back.Tried to reinstall spotify, I updated MacOS several times on the last few mon...

  • Casual Listener
  • Happen on MacOS 10.14.6 (18G84).   When using Spotify on full screen, the top desktop thumbnail is missing and we get just a black square. It used to work OK a few months back. Tried to...
  • b_dixon
  • Newbie
  • 2491 Views
  • 10 replies
  • 0 likes
  • black screen
    bug
    full screen
  • 2491 Views
  • 10 replies
  • 0 likes

Home Recently Played List not updating

PlanFree/PremiumCountryUSDevice2015 Macbook Pro 15 inchOperating SystemMac OS Sierra 10.12.6 My Question or IssueMy "Recently Played" list under "Home" on the desktop app stopped updating for weeks, logging out or reinstalling desktop app won't help....

  • Casual Listener
  • Plan Free/Premium Country US Device 2015 Macbook Pro 15 inch Operating System Mac OS Sierra 10.12.6   My Question or Issue My "Recently Played" list under "Home" on the desktop app sto...
  • Qiwi3
  • Casual Listener
  • 1215 Views
  • 5 replies
  • 7 likes
  • 1215 Views
  • 5 replies
  • 7 likes

Superuser Contribution Spotify not appearing in the app store and website won't open

PlanPremium CountryDenmark DeviceMacbook Pro late 2016) Operating SystemMacOS Catalina - Version 10.15.4 My Question or IssueI had Spotify on my Mac and I was listening to music, when suddenly it just stopped working and it said that the app was eith...

  • Regular
  •   Plan Premium   Country Denmark   Device Macbook Pro late 2016)   Operating System MacOS Catalina - Version 10.15.4   My Question or Issue I had Spotify o...
  • Chritizin1996
  • Regular
  • 1698 Views
  • 8 replies
  • 0 likes
  • 1698 Views
  • 8 replies
  • 0 likes

Superuser Contribution I can't play certian songs

PlanPremium (Family)CountryGermany DeviceMacbookOperating SystemiOS 10 My Question or Issue:There are certain songs that I am just unable to play. Specifically, I was trying to play All Alone by Lenny Bruce (below) and it is simply unavailable. I hav...

Screenshot 2020-06-24 at 22.34.22.png
  • Visitor
  • Plan Premium (Family) Country Germany   Device Macbook Operating System iOS 10   My Question or Issue: There are certain songs that I am just unable to play. Specifically, I was ...
  • Ivan
  • Spotify Legend
  • 389 Views
  • 1 replies
  • 0 likes
  • 389 Views
  • 1 replies
  • 0 likes

Why can't I sort the Playlist menu in Alphabetical order - Windows App

Why can't I sort the Playlist menu in Alphabetical order - on the Windows App? I see this has been asked by the community for over 8 years now!! https://community.spotify.com/t5/Desktop-Mac/Alphabetical-sorting-of-playlists-after-all-this-years-still...

  • Music Fan
  • Why can't I sort the Playlist menu in Alphabetical order - on the Windows App?   I see this has been asked by the community for over 8 years now!!   https://community.spotify.com/t5/Des...
  • 341 Views
  • 0 replies
  • 0 likes
  • 341 Views
  • 0 replies
  • 0 likes

Sort Playlists Desktop Mac (playlists themselves; not the songs within a playlist)

Family PlanPremiumUSA 13' Mac 2017 running Calatina 10.15.4 My Question or Issue:I'd like to sort playlists on the desktop app. Could be by name, date created, date modified, owner/creator, collaborative vs. private vs. public, etc. But you cannot do...

  • Newbie
  • ...odified, owner/creator, collaborative vs. private vs. public, etc. But you cannot do this today for some reason (despite the fact that a similar sort capability *is* currently available on mobile/iOS).&n...
  • user-removed
  • Not applicable
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Ignores Year Old Regression Bugs

Plan: PremiumCountry: USA Device(Macbook Pro 2015)Operating System(MacOS 10.14.6 Mojave) My Question or IssueOngoing issue I see every single day while I am paying for a premium subscription. Clicking on the album artwork will navigate to the wrong s...

  • Visitor
  • Plan: Premium Country: USA   Device (Macbook Pro 2015) Operating System (MacOS 10.14.6 Mojave)   My Question or Issue Ongoing issue I see every single day while I am paying for a...
  • user-removed
  • Not applicable
  • 348 Views
  • 2 replies
  • 0 likes
  • 348 Views
  • 2 replies
  • 0 likes

Superuser Contribution Remove explicit content - using webplayer

Hi all I am using webplayer and I would like to disable explicit content. I cannot find the setting. I am following the steps described here https://support.spotify.com/uk/using_spotify/system_settings/explicit-content/ Is there a way to remove expli...

  • Casual Listener
  • Hi all   I am using webplayer and I would like to disable explicit content. I cannot find the setting.   I am following the steps described  here https://support.spotify.com/u...
  • Pippo222
  • Casual Listener
  • 8586 Views
  • 2 replies
  • 1 likes
  • 8586 Views
  • 2 replies
  • 1 likes

Superuser Contribution cannot remove song from playlist

PlanPremium Device(Macbook Pro late 2018)Operating System(Catalina) My Question or IssueI used to be able to right click a song image and remove it from the playlist. i cannot do it anymore.Plus, if I double click the image it simply show me a random...

  • Casual Listener
  • Plan Premium   Device (Macbook Pro late 2018) Operating System (Catalina)   My Question or Issue I used to be able to right click a song image and remove it from the playlist. i ca...
  • Mario
  • Spotify Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Spotify Running Incredibly slow - And slowing down laptop (Macbook Pro)

DescriptionThe spotify desktop app for mac is slowing down my whole laptop (Macbook Pro 13 inch mid 2010) A more detailed description, using numbered stepsYesterday my laptop started to run really slow despite the fact the only programmes that were o...

  • Casual Listener
  • Description The spotify desktop app for mac is slowing down my whole laptop (Macbook Pro 13 inch mid 2010)   A more detailed description, using numbered steps Yesterday my laptop started to ...
  • jedilowe
  • Newbie
  • 1325 Views
  • 1 replies
  • 1 likes
  • Mac
  • 1325 Views
  • 1 replies
  • 1 likes

Album artwork has disappeared from the bottom left hand of the screen

Premuim IOS 10 My Question or Issue is that the album cover artwork has dissapeared from the bottom left hand of the screen that shows the current song that is being played. Can anyone help me get this back? Many thanks

  • Casual Listener
  •   Premuim IOS 10      My Question or Issue is that the album cover artwork has dissapeared from the bottom left hand of the screen that shows the current song that is being pl...
  • thedomblues
  • Visitor
  • 742 Views
  • 4 replies
  • 0 likes
  • 742 Views
  • 4 replies
  • 0 likes

Pop Up Tab Ad for Nexxus

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhile listening on my Mac book, I get multiple tabs that pop up repetatively for ads for Nexx...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue While l...
  • MrGC
  • Music Fan
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Version 1.1.34.694.gac68a2b3-a doesn't work correct!

PlanPremiumCountryGermanyDeviceMacbook Pro 2018)Operating SystemMacOS Catalinai 10.15.5 My Question or IssueToday I downloaded the desktop version for Mac (version: 1.1.34.694.gac68a2b3-a) and I can't edit my playlists properly. I cannot change the c...

  • Casual Listener
  • Plan Premium Country Germany Device Macbook Pro 2018) Operating System MacOS Catalinai 10.15.5   My Question or Issue Today I downloaded the desktop version for Mac (version: 1.1.34.69...
  • MarcoBonn
  • Casual Listener
  • 1095 Views
  • 5 replies
  • 5 likes
  • 1095 Views
  • 5 replies
  • 5 likes

Solved!!Superuser Contribution View current playlist

Where can I find the current playlist I am listening to? Before the last update, I could click in the left bottom corner to make the playlist appear.

  • Casual Listener
  • Where can I find the current playlist I am listening to? Before the last update, I could click in the left bottom corner to make the playlist appear.
  • BrasserieGro
  • Casual Listener
  • 1015 Views
  • 2 replies
  • 0 likes
  • 1015 Views
  • 2 replies
  • 0 likes

I can’t edit my playlists pictures or descriptions on Mac or chromebook :( I want to change them

PlanPremium family Country U.S. Device(iPhone X, mac, chromebook)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy can’t I change playlist info and details on iPhone (mobile), mac, or chromebook? I used to be able to but...

  • Visitor
  • Plan Premium family  Country U.S.   Device (iPhone X, mac, chromebook) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why can’t I change...
  • cliffordcambuel
  • Visitor
  • 1500 Views
  • 8 replies
  • 1 likes
  • 1500 Views
  • 8 replies
  • 1 likes