app doesn't recognize my password on macbook air IOSx

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app doesn't recognize my password on macbook air IOSx

Sarah6621
Newbie

hi , I cannot log in to my account on my macbook air , it says that im logged in on the website but it doesnt let me to log in 

in the app , it keep saying that either the username or password is incorrect which is not true, & I changed my password several times!

also re-install Spotify a few times, nothing works!!  ( restart the mac a few times too!!!) I also cannot login with my FB account , it says "Spotify desktop client communication failed." 

please help , Its driving me crazy !!! 

1 Reply

Re: app doesn't recognize my password on macbook air IOSx

MattSuda
Community Legend

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

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