Announcements

Help Wizard

Step 1

NEXT STEP

App starting a song that I don't want when idle

App starting a song that I don't want when idle

Plan

Premium

 

Operating System

Windows 8.1

 

My Question or Issue

 

Everytime my app is idle for a couple minutes, it starts playing a song that I never selected and don't wanna hear. I'm used to leave it open when I'm doing another stuff on my pc and this causes the song to start at random moments.
It used to be another song, that started the app on my phone and started playing on my pc, now it's another one but it only plays on my computer.

I believe it's a promoted song, but I don't wanna play them. Is there any way for me to cancel whaterver option this is? I didn't find anything related on the app configurations and am really annoyed by this.

Reply
1 Reply

Hey @PGMM.

 

Thanks for letting us know about this - we'll be glad to help 🙂


Could you provide us with the URI to the song in question? In case you need the steps to follow, check out this Spotify Answer.

 

In the meantime, have you tried performing a clean reinstall by following the steps outlined here? This can solve many common problems that our users experience.

Let us know how it goes! If you need any further help, we'll be right here 🙂

Suggested posts