Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 139140 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 139140 Views
  • 0 replies
  • 26 likes

FAQ: Spotify for Windows 10 app

Hey folks, we've outlined some of the common questions you might have about the Windows 10 app now available. Please post in this board if you have any other questions. Q: Why can’t I see Spotify in the Windows 10 store? A: Spotify for Windows store ...

  • Spotify
  • Spotify
  • 54892 Views
  • 0 replies
  • 33 likes
  • Windows
  • 54892 Views
  • 0 replies
  • 33 likes

Terrific sound quality for my spotify premium pro subscription

PlanPremiumCountryHungaryDevicePCOperating SystemWindows 10 My Question or IssueMy spotify premium pro subscription is very dirty about this sound system:Genius 5.1 SW-HF5.1 4600sound blaster audigy rxWin10 64bitI've tried all the software settings, ...

  • Casual Listener
  • Plan Premium Country Hungary Device PC Operating System Windows 10   My Question or Issue My spotify premium pro subscription is very dirty about this sound system: Genius 5.1 SW-HF5....
  • Ernie3
  • Casual Listener
  • 355 Views
  • 2 replies
  • 0 likes
  • Other
  • 355 Views
  • 2 replies
  • 0 likes

Superuser Contribution The Spotify app keeps crashing on my PC each time I press "play."

Every time I try to play music on my PC from my Spotify app, it automatically closes down. Once I hit the "play" button, seconds later the app shuts down. I can still listen on Web Player though. I have tried uninstalling and reinstalling to no avail...

  • Newbie
  • Every time I try to play music on my PC from my Spotify app, it automatically closes down. Once I hit the "play" button, seconds later the app shuts down. I can still listen on Web Player though. I h...
  • stijnjits
  • Casual Listener
  • 5488 Views
  • 8 replies
  • 5 likes
  • 5488 Views
  • 8 replies
  • 5 likes

Unable to use the search bar

So the search bar doesn't work on my windows 10 computer but it works for my android phone. Ive tried re installing spotify but it didn't help at all. Any suggestions?

  • Newbie
  • So the search bar doesn't work on my windows 10 computer but it works for my android phone. Ive tried re installing spotify but it didn't help at all. Any suggestions?    
  • Loxer
  • Spotify Star
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Recently played doesn't work after opening spotify for a second time after reinstall

So a couple of weeks ago my recently played page on the Spotify app stopped showing the artists/albums, rather than showing them it waits a couple of seconds to tell me "Nothing here yet. Music will appear as you listen.". So I reinstalled spotify an...

  • Regular
  • So a couple of weeks ago my recently played page on the Spotify app stopped showing the artists/albums, rather than showing them it waits a couple of seconds to tell me "Nothing here yet. Music will ...
  • Loxer
  • Spotify Star
  • 1142 Views
  • 5 replies
  • 0 likes
  • 1142 Views
  • 5 replies
  • 0 likes

Newly added songs won't download

PlanPremiumCountry NZDeviceHP 850 laptopOperating SystemWindows 10 My Question or IssueI have a large number of playlists, and songs. Whenever I add new songs to my playlists now, they don't download, the download toggle change to "waiting" and newly...

  • Casual Listener
  • Plan Premium Country  NZ Device HP 850 laptop Operating System Windows 10   My Question or Issue I have a large number of playlists, and songs. Whenever I add new songs to my play...
  • Loxer
  • Spotify Star
  • 281 Views
  • 3 replies
  • 0 likes
  • 281 Views
  • 3 replies
  • 0 likes

Last.fm scrobble not working anymore

Since last night, last.fm scrobbling is not scrobbling the music I listen to anymore. Is anyone else experiencing this? I was going to see if maybe my Spotify account somehow got disconnected from Last.fm, but I went into preferences and could not fi...

  • Roadie
  • Since last night, last.fm scrobbling is not scrobbling the music I listen to anymore. Is anyone else experiencing this?   I was going to see if maybe my Spotify account somehow got disconnecte...
  • hans-jürgen
  • Roadie
  • 23366 Views
  • 7 replies
  • 5 likes
  • Windows
  • 23366 Views
  • 7 replies
  • 5 likes

Autoplay doesn't work

PlanFreeCountryBrazil Operating SystemWindows 10 (Spotify Installed via Web) My Question or IssueAutoplay is no longer randomizing similar songs. what I need to do?

  • Casual Listener
  • Plan Free Country Brazil   Operating System Windows 10 (Spotify Installed via Web)   My Question or Issue Autoplay is no longer randomizing similar songs. what I need to do?
  • Bittencourt
  • Spotify Star
  • 215 Views
  • 3 replies
  • 0 likes
  • 215 Views
  • 3 replies
  • 0 likes

Discover Weekly not updating once again

PlanFreeCountry ItalyDeviceSamsung Galaxy A5 2016Operating SystemWindows 7 My Question or IssueHi once again my Discover Weekly is not updating on monday. Last week i finally get the update (but then again on tuesday i got another update that changed...

  • Roadie
  • Plan Free Country  Italy Device Samsung Galaxy A5 2016 Operating System Windows 7   My Question or Issue Hi once again my Discover Weekly is not updating on monday. Last week i ...
  • nighthawk989
  • Roadie
  • 592 Views
  • 7 replies
  • 1 likes
  • 592 Views
  • 7 replies
  • 1 likes

Superuser Contribution MMDEVAPI popup

Last night my Spotify stopped working....it kept giving me an error that if I had the song locally on my computer I could listen to it....then just started to skip to a next song in a playlist repeatedly without playing anything. Then it started givi...

  • Regular
  • Last night my Spotify stopped working....it kept giving me an error that if I had the song locally on my computer I could listen to it....then just started to skip to a next song in a playlist repeat...
  • i4-tije8h0_5
  • Regular
  • 536 Views
  • 14 replies
  • 0 likes
  • 536 Views
  • 14 replies
  • 0 likes

Solved!! Friend feed fails to load

PlanFreeCountry RomaniaDevicePCOperating SystemWindows 7 My Question or Issue Around a month ago I started seeing "Hmm, the Friend Feed failed to load." where my fiend feed was supposed to be. There is a useless "Try again" button that does nothing. ...

  • Regular
  • Plan Free Country  Romania Device PC Operating System Windows 7   My Question or Issue  Around a month ago I started seeing "Hmm, the Friend Feed failed to load." where my fi...
  • Loxer
  • Spotify Star
  • 1436 Views
  • 3 replies
  • 0 likes
  • 1436 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution WILL NOT PLAY ANY MUSIC

PlanFree/PremiumCountry U.S.A.Device- TOSHIBA LAPTOP COMPUTER Operating System- WINDOWS 7 HOME PREMIUM My Question or Issue- Problem just started today. I did not make any changes to computer before problem started. I cannot get anything to come up o...

  • Regular
  • Plan Free/Premium Country  U.S.A. Device- TOSHIBA LAPTOP COMPUTER   Operating System- WINDOWS 7 HOME PREMIUM     My Question or Issue- Problem just started today.&nbs...
  • SergioDavid
  • Roadie
  • 364 Views
  • 3 replies
  • 0 likes
  • 364 Views
  • 3 replies
  • 0 likes

Spotify stopped working after Win 10 update

PlanFreeCountry GermanyDeviceDesktopOperating SystemWindows 10 My Question or Issue I've been unable to login to my Spotify account for some time now. It was working fine and at some point the app stopped logging in. The only thing that has changed w...

  • Casual Listener
  • Plan Free Country  Germany Device Desktop Operating System Windows 10   My Question or Issue  I've been unable to login to my Spotify account for some time now. It was workin...
  • moby04
  • Casual Listener
  • 289 Views
  • 2 replies
  • 0 likes
  • 289 Views
  • 2 replies
  • 0 likes

Solved!! Album Cover is not showing

PlanPremiumCountry AustriaDeviceDesktop/LabtopOperating SystemWindows 10 My Question or Issue The Album Cover Art of the Songs is not shown on the bottom left where it has been used to in the past. I have this problem since 8 days now and tried every...

  • Casual Listener
  • Plan Premium Country  Austria Device Desktop/Labtop Operating System Windows 10   My Question or Issue   The Album Cover Art of the Songs is not shown on the bottom lef...
  • Loxer
  • Spotify Star
  • 29353 Views
  • 5 replies
  • 1 likes
  • 29353 Views
  • 5 replies
  • 1 likes

Solved!! [Desktop] Can't show only downloaded Songs/Albums

PlanPremiumCountry U.K.DeviceSurface Book (though this still happens on Desktop)Operating SystemWindows 10 My Issue: I'm trying to find out what songs and albums I have downloaded onto my device and what are just saved to library, so I can download t...

  • Newbie
  •   Plan Premium Country  U.K. Device Surface Book (though this still happens on Desktop) Operating System Windows 10   My Issue:  I'm trying to find out what songs and a...
  • Loxer
  • Spotify Star
  • 2492 Views
  • 1 replies
  • 0 likes
  • 2492 Views
  • 1 replies
  • 0 likes

Solved!! Radio and Stations are not loading

PlanFree/PremiumCountry United StatesDevice(PC)Operating System(Windows 10) My Question or Issue When I try to listen to a station all it says is "Your Stations are unavailable please try again later", or when I try the radio it says "Error" Failed t...

Screenshot_1.png Screenshot_2.png
  • Newbie
  •   Plan Free/Premium Country  United States Device (PC) Operating System (Windows 10)   My Question or Issue  When I try to listen to a station all it says is "Your Stat...
  • Loxer
  • Spotify Star
  • 3496 Views
  • 1 replies
  • 0 likes
  • 3496 Views
  • 1 replies
  • 0 likes

Error codes 32 and 37: Firewalls and proxies and errors, oh my!

Hello:Tearing my hair out on this one, so all help gratefully received. First, the setup:I'm running Spotify premium via the desktop app on a Windows 10 PC, via a wired (ethernet) connection on a simple home network. Then, the problem:I was experienc...

  • Casual Listener
  • Hello: Tearing my hair out on this one, so all help gratefully received.   First, the setup: I'm running Spotify premium   via   the desktop app on a Windows 10 PC, via a wired (et...
  • jkd-_ewbre0p
  • Casual Listener
  • 21330 Views
  • 6 replies
  • 3 likes
  • 21330 Views
  • 6 replies
  • 3 likes

Superuser Contribution Win10 No connection to Spotify

PlanPremiumCountryGermanyDeviceSelf-built PCOperating SystemWindows 10 My Question or IssueI have used Spotify without any problems on my PC for a year now, but a few days ago, Spotify always said it would be offline. After checking the firewall, I t...

  • Casual Listener
  • Plan Premium Country Germany Device Self-built PC Operating System Windows 10   My Question or Issue I have used Spotify without any problems on my PC for a year now, but a few days ag...
  • Alfredo
  • Roadie
  • 423 Views
  • 4 replies
  • 1 likes
  • 423 Views
  • 4 replies
  • 1 likes

Slow app? It takes forever to run it

PlanPremiumCountry ArgentinaDeviceWindows 8.1 PC, 12 GB ram, 3.8 4 core cpu, etc.Question or Issue Whenever I run the app for the first time, it takes like 3 or 4 minutes to actually start, and take another 2-3 min to connect to my mobile phone and a...

  • Casual Listener
  • Plan Premium Country  Argentina Device Windows 8.1 PC, 12 GB ram, 3.8 4 core cpu, etc. Question or Issue  Whenever I run the app for the first time, it takes like 3 or 4 minutes to a...
  • Faculegarralde
  • Casual Listener
  • 940 Views
  • 3 replies
  • 0 likes
  • 940 Views
  • 3 replies
  • 0 likes

Solved!! windows app not syncing favorite songs

Primume, win 10.when adding a new favorite song from my S9, it doesn't add it to the pc spotify app althou it's added to the chrome online spotify player.I tried re-lunching spotify but the same problem.In the photo, the right window is the windows a...

  • Regular
  • Primume, win 10. when adding a new favorite song from my S9, it doesn't add it to the pc spotify app althou it's added to the chrome online spotify player. I tried re-lunching spotify but the same ...
  • Loxer
  • Spotify Star
  • 1090 Views
  • 3 replies
  • 0 likes
  • 1090 Views
  • 3 replies
  • 0 likes